When my gastro dr told me I had a choice between Seton or St David's, I called both to discuss…read moreappointments. At Seton, it ended up being a phone call out of the country to a call center. Really annoying delays when we would talk. We kept talking over each other. Difficult to understand, & they didn't see to have any compassion. Just another phone call. I called St David's & talked to a real local person, who empathized with me. Night & day difference & the choice was clear. I had a couple tests scheduled at the outpatient imaging center. The day of my testing, everyone I interacted with was smiling, upbeat, & so friendly. They seemed to go out of their way to make sure I was comfortable. Big shout out to Ashley who helped me with my Hida scan.

Why do we need to fill out the same paperwork three times?…read more Time wasting health care practices abound.

Came in with severe upper gastric pain, sweating, short of breath, no one ahead of me per their que…read moresystem. Waited an hour in pain. Called up by front desk to pay $100 copay. Then called back to front desk because they refused service because they don't take my insurance - mind you paying out of pocket is an option. If I was having a heart attack I for sure would have died, but apparently EMTALA doesn't count for urgent care in the US.

I called ahead and asked how long the wait time was. They told me it was an hour and a half I said…read moreshould I make an appointment and they said yes then I made the appointment and then I got there and then they said the wait would still be an hour and a half even passed my appointment time Completely unprofessional. Would not ever return to this clinic. Actually make that wait two hours they keep adding more time on.

The actual surgical center, staff, intake process, etc., and care quality are absolutely excellent…read moreat this facility. I have never had staff treat me so well and so kindly from the time we entered the door to the outpatient surgical clinic until we left. This review's rating is solely about the billing practices at St David's. The only truly negative, and frankly completely unacceptable, part of my experience has been the St. David's billing department. It is atrocious. I would rate it 0/5 stars and strongly advise anyone to avoid St. David's unless they have absolutely no alternative solely for the billing experience and absolute nightmare that results after your procedure. This is despite the completely excellent surgical staff, nurses, etc., plus my amazing OB/GYN and his team. For the level of care and expertise of the staff, again, EXCELLENT. We were required to pay $900 upfront, yet we have since received at least three additional bills--each one different, each one increasing the total cost to almost double the original amount. The billing team also is very sketchy about requiring this $900 upfront - they claim they won't intake you AT ALL unless you pay for your surgery ahead of time. The bills don't even look like they're from the same organization: different paper, different formatting, and even different account numbers. When we call the surgical center to verify whether these bills are legitimate, the billing staff can't provide answers. They can't explain the charges, they hesitate to provide itemized statements, and they seem completely unaware of why multiple bills are being issued. It is infuriating and exhausting, especially for someone recovering from a fertility-related procedure. Our healthcare system is broken, and St. David's billing department exemplifies that failure. Considering my surgery went exactly as planned, there is absolutely no reason we should have received anything beyond the original bill. This process has been a nightmare, and no patient should have to deal with this.

My wife went here for a knee replacement and our experience including an overnight stay was great…read more Excellent service friendly and helpful staff throughout our visit. I would highly recommend going here. Nothing but great things happened here with great staff, super clean easy to park all was great

Today I had my labs drawn and I have to give a shoutout to Adelle. She was a one stick wonder and I…read morecan say enough good about her demeanor. She is everything everyone needs on a Monday morning. Her attention to detail all while showing respect and a positive attitude. Praying she keeps up the good work and showing that bright smile!

If I could give zero stars, I would. I was referred to Austin Diagnostic Clinic for a neurological…read moreexam, and it has been nothing short of a nightmare. My referral was faxed to them three months ago, and despite repeated calls and follow-ups, I have never received a single update, call back, or confirmation that my referral was even processed. This clinic clearly does not care about patients. The lack of communication, accountability, and basic professionalism is astounding. Healthcare should be about compassion and responsiveness--here, you'll only find indifference and incompetence. Save yourself the stress and look elsewhere. Austin Diagnostic Clinic has proven to me that they are disorganized, unresponsive, and ultimately dangerous in how little they care about the people who turn to them for help.

What is the deal w/ these sleep centers, which causes them to provide horrible service? Vital…read moreSleep is the 3rd sleep center that I have been referred to by an affiliated doctor in 2019. Vital Sleep is now the 3rd to fail in terms of office management. Originally Dr. Wang (of Austin Heart) arranged for an at home study. Great. Not so great.. was having to agree to paying upwards of $3,000 for the return of the monitor in working order... "at the sole discretion & judgment of Vital Sleep." I refused to agree to this, as it's entirely too vague. (They tried to debate with me, saying... "Oh, we would never do that." My response... "This is a contract. It's quite clear you can if I sign this. If you won't ever do that, then don't ask for your customer/patient to sign it." So, I cancelled the at-home study, and requested to do an in-house study. That was in June. Since then (over 3 1/2 months), I've waited for Vital Sleep to schedule an in-house study. I never received any other calls from them. Even after discussing this with Dr. Wang's office twice, and after yet another order being sent, Vital Sleep still did not contact me to arrange for an in-house study. Fast forward to the week of Sept 22nd, and I learn from a recording from "Itamar Medical" (a company I've never heard of) that Vital Sleep apparently issued an order for another type of device to be sent to my home. I was out of town at the time, and the device sat on my front porch for nearly a week. This caused me to have to contact Itamar Medical directly and have them research why I was being sent another device, and who ordered it. Now, I have to take more of my personal time to ensure the device is properly returned... the very scenario I wished to avoid. Had anyone from Vital Sleep bothered to contact me, I would have informed them (again) that we're not doing an at-home study, and to not send the device. Meanwhile... I'm having increasingly bothersome, and potentially dangerous symptoms at night. It shouldn't take the better part of a year to have an in-house, professional sleep study performed. To Vital Sleep... take your customer's needs seriously. Sleep Apnea is potentially life-threatening. Get your administrative team in gear - and train your staff to work with customers/patients in a professional manner. To Dr. Wang's office... I'd recommend re-thinking your affiliation with Vital Sleep (as I've already mentioned on the phone 3 times).

I had a study done here recently and it went pretty well. They called to set up the appointment the…read moreday after my doctor sent the orders over, and I was able to get in the next week. I received all the paperwork to fill out online ahead of time, and they called the day before and day of the study to make sure I was all squared away. The sleep tech was very sweet and made sure I knew what was going on the entire time. I got there around 8, and after getting settled in, filling out a few consent forms, and hooking up all the wires I was in bed trying to sleep by 10. The only reason not 5 stars is that the bed was pretty uncomfortable.

If you have to get your boobs smashed, this is the place to go. :-)…read more I got my first mammogram here recently, and everyone was kind, understanding of my trepidation and gentle. I'd heard of the horror and discomfort of mammogram technology (basically a vice that compresses and flattens), but the machines they use don't pinch too badly. I'm not afraid of the boob-smashing anymore. Yay!

I received an infusion there a couple of weeks ago. The medical person was careful when inserting…read morethe IV, which is always GREATLY appreciated! Everyone was pleasant. They brought me warm blankets when I got cold from the infusion. Reasonably pleasant experience when it's SAVING MY BRAIN! JWB

I came for the first time today to find a new primary doctor and I was very pleased! The front desk…read morestaff were very friendly and parking was plentiful and the building was easy to find. I met with Dr Irina Dimitrova for my wellness visit and she was SUPER knowledgeable, calm & kind. I felt very safe and the appointment was super quick and easy. The lady Juliana who drew my blood I didn't even feel the needle go in it was SO impressive and I have extreme needle anxiety! I totally recommend this place it was clean and a nice calm vibe.

Sujata Jere doesn't listen and said I'm depressed. Everything I mentioned she threw out the window…read moreand wanted me to fill out a questionnaire. I should've ripped it up and left with the nurse!! I don't recommend unless you are depressed, maybe she can help you..???

I need to have prescription renewed and left a message for a call back more than an hour and 20…read moreminutes ago. What kind of business other than in the medical field would get away with this kind of customer service?

My husband and I have been calling for several months and are trying to get refund for the surgery…read morethat was last year! They keep saying that a manager will contact me, but no one calls back. They keep saying they will send it next week and again there is nothing. It has been over 5 months! Give our money back! Worst clinic ever!