Great service! I really like the doctor, I felt taken care of…read more My health concern was quickly addressed, in & out which was important to me during this covid period. The office was ran professionally and felt clean. I highly recommend this location and am definitely making this my go to place when needed. Thank you guys for making a really crappy day, quick and easy.

Since post doesn't let you give this business 0 star the one star is being forced l. Back in…read moreDecember I posted how PUC requested my deductible upfront for treatment when I was sick with the flu. I walked out without any treatment. Which is violation of insurance provider contract. Today I get an explanation of benefits for treatment I did not rendered and PUC charged my insurance $500.00 and received a payment from my insurance for $200.65. Despite the provider stating their weak explanation for their actions this only proves my point they put business before patient care. This was no accident, despite being denied treatment, they turn around and bill my health insurance company for services NEVER rendered . That is bad billing practice. I am taking my complaints to the Better Business Bureau and my insurance company. I would seriously think about taking your business to Premium Urgent Care. And Sonya L business manager here is my personal message to you. Return your payment of $200.65 back to my insurance company. Because I am not a stupid consumer and your business practices are extremely questionable.

Was disappointed with service. Took my 88 year old dad.waited over an hour in waiting room. Finally…read moredr. Came in said he needs to go to hospital. Instead of them calling an ambulance for him.he held the door to let us out so I drove home and called for ambulance. Losing faith in this practice. Sad

I've been with this office for the past 5 years and every time I've been there I've had a positive…read moreexperience. I recently visited for an annual exam and I have been seen by both Dr. John and Dr. Wilson. They both are such good people. They have great personalities and are so genuine when talking to you and make you feel safe with them taking care of you. The shields location however, I can't remember the doctors name but I was seen by one of the female doctor and she was pretty blunt and made me never want to see another doctor. Lol at least at the Shaw location they break it to you easy that you're unhealthy

This place is great! Just make sure you have an appointment…read moreit's easy to do online. If you don't have an appointment, there will be a waiting time because this place gets super busy. My visit was quick and simple. The technician was very friendly and I was in and out in less than 10 minutes. Thank you and great job. The only issue right now is the road construction. When you go north on Armstrong after Herndon take the first driveway in because the second one is blocked

This Quest location is great! It can get very busy so it's crucial to make an appointment. Their…read moreapp is easy to use. I was able to check in from my phone and it alerted me when it was almost my time to be called back. My appointment was on time. Marisa was amazing. She listened when I had a special request and provided great care. She verified everything was correct while also being efficient. I hope to work with her again next time!

The service was fast and efficient. Laura Merritt, NP is so thorough, personable, and made my…read morevisit a joy. She is very kind, and the office staff was as well!

Twisted my ankle and I wanted to get an x-ray to make sure it wasn't broken. Went to Concentra…read morewhere there were a dozen people in the waiting room and then they told me that they weren't doing x-rays that day. I called every day healthcare and they were able to get me in right away. Dr. Palms was friendly, knowledgeable, and a great doctor! They also do primary care so I will be going more regularly.

I'm glad I went to this urgent care. I had a high fever of 103 and was feeling very sick. They…read moretested me for the flu and COVID, and both came back negative. They also did an X-ray and found that I had pneumonia. The doctor was very helpful and did his very best to treat me. He gave me antibiotics, and I am forever grateful. I'm very thankful for the doctor and nurses -- they were very caring and understanding. Thank you to Dr. Gill, he's the best!!

I have been to this urgent care twice. The office is clean and the employees at the front desk are…read morewelcoming and helpful. This is especially important in a place like this, where patients are likely to be feeling on edge and unwell. Both times I've been here, my wait time has been very reasonable. The medical assistant and doctor were both easy to talk to and I really appreciated the doctor's calm and knowledgeable demeanor. One of my visits was for a moderately embarrassing issue and the doctor and MA helped me feel comfortable and I didn't feel any sort of judgement from either of them. My concerns were addressed both times I visited this urgent care and my issues were resolved. This isn't the closest UC to my house at all (I don't even live in this city!), but if time allows, I would absolutely choose this office again. And they are open an hour later than many other urgent cares!

I was diagnosed with strep throat here 1.5 weeks ago and prescribed antibiotics and steroids. After…read morecompleting the full course of medication, my strep throat came back with visible white patches and severe pain when swallowing. When I called to request a refill on antibiotics, the front desk ladies Vivi & Siri refused to help unless I paid another $150 for an in-person appointment, $140 for another test, and $100+ for telehealth. They wouldn't even let me get a chance to speak to the doctor and pretty sure they didn't relay my message to him. Siri was a bit more sassy and unprofessional than Vivi. For a facility that prescribed medication that clearly didn't work, charging me $400+ to fix their failed treatment is predatory. Do not recommend if you're on a budget or expect any follow-up care. All I wanted was another prescription of antibiotics since the one they gave me didn't fully work on me. I don't see how that should be my fault & why I should pay another $240+

Professional staff! Very short wait time. Really like the Dr. as well!! Highly recommendread more

This is actually Camerena Health Urgent Care now. Not sure why they made this switch. It's gone…read moredownhill. The desk staff are pure LAZY. It's never busy and there is not an excuse to not do your job. I went in on 12/23 extremely sick. Doctor Lily was great -very compassionate and caring. I was prescribed antibiotics and inhaler. Before I left I specifically asked the staff to confirm with me that my scripts were sent to the Walgreens location I provided. She assured me that everything was sent. Well it was not. Xmas eve and Xmas came the following days and I was screwed out of my meds until 12/26. When I called and asked for the reason the girl just said "oh well we didn't input your pharmacy information" meaning when I asked for confirmation the front staff was lying when they confirmed everything was set. Unacceptable 2 stars for doctor Lily. But overall Sorry excuse for an urgent care. Avoid.

The wait wasn't too long and they addressed all needs. Be sure to tell them if you prefer their…read morenurse or other staff to help with procedures for family members.

We are new to the area, have scheduled doctors appointments with a family doctor and a GYN next…read moremonth to establish care. So being without a GP or GYN I came to this location because I feel like I have a kidney infection. The lack of any kind of attempt at human connection in this office is astounding. There's no one to help you with check-in, you're immediately pointed to a QR code where you fill out all of the paperwork yourself. Once the receptionist has that, she points you to a machine IN THE WAITING ROOM to get your vitals. Everything from weight and temperature to blood pressure and oxygen numbers is done by one of those machines you generally see at Walmart that you sit and put your arm in. WTF? That machine prints out a paper that you give to the receptionist. Because I was there thinking I have a kidney infection, she handed me a urine specimen cup, and told me to go into the bathroom, again, in the waiting room. A basket in the waiting room for the collection of your investments already had someone else's specimen in it. With their information on it. I'm sorry but HIPAA who? I then sat back down until called back to go to a room. A nurse didn't come in the room to talk to me or anything. I sent to room 3 to wait. I sat in my room for half an hour, listening to the full exam of a kid in the room next to me because the walls are really thin, before a doctor come in to tell me that because I drink a lot of water, my urine was clear... dilute ... and that it could be an ovarian cyst or even appendicitis, she doesn't know what's causing the pain in my lower back, that I should go to the emergency room to get imagining done and they could tell me what's causing the pain in my back around my kidneys and the malaise. So not only did I just pay my co-pay, but I was also charged an extra fee for urinalysis, something I've never had done before in any doctors office in my life. I walked out feeling like I just wasted my money and my time. If you've got something really simple like a sinus infection, I feel like this would be a good option. But for anything else? No... and now to the ER I go. UPDATE: I noticed the rebuttal the manager of the office posted below, and no, they are not telling the truth. There was a name, first and last name on that cup of urine that was sitting in the bathroom when I went in. And the person who went in after me had to look at my cup that had my first and last name on it as well as the previous cup. I'm not going to let them sit here and gaslight me

So I filled in the questionnaire online at 10:40 and walked in at 12:15pm…read more I spoke with the receptionist in the front and she checked me in, then told me to have a seat. I wait over an hour plus and still no one has called me, people who are arriving after me are getting their name called and being seen. So I go up and talk with a different receptionist and she asked if I've talked to anyone once I arrived. I answered "yes" and she proceeds to hand me papers to "check me in". I asked her if this was paper work that I've should have filled out upon arrival and she answers "yes". The quality of care and attention to detail is poor at this office, I should not nor anyone else for that matter be overlooked for care because a receptionist failed to follow procedure. If I had not gone up to ask any questions I would for sure still be waiting in the lobby. 05/22/26 1:45pm