Love AHI and the staff. Always courteous and kind. I will always request them for any studies…read moreneeded.

Check in is easy. Not a long wait. Staff is very cordial. More attention to detail such as more…read morecushioning for lower back. Would it be possible to offer a warmed blanket? The texted report is great. However, my doctor's office called me 2 days before your text was sent. Overall, I would choose your office again but would like to see a few enhancements.

Considering I've been going to the same practice for the last 20+ years, I think Big Bend Family…read moreEye Care did pretty well attending me on my first visit. First and foremost, they took my insurance, well my prior vision insurance (as my company now changed insurance this year, but that's another conversation for another day), and that in itself is a godsend. There weren't a lot of practices taking my insurance. Then, there's the caveat that the ones that were weren't taking new patients, and if they were, it was quite some time ahead. Big Bend managed to get me in within a couple of weeks for my annual check-up. That said, finding this place was a little difficult as the GPS did not want to cooperate. Luckily there are big signs outside that are easy to see. Everyone at the office was really nice, but more impressive still is the fact that I did not have my pupils dilated given all the new technology they have. I walked out of there with my prescription for both glasses and contacts sans problem. They even recommended a LASIK place to me. Overall, I liked my experience there. Dr. Malone was personal and professional, and she just made me feel at ease. Here's hoping my new vision insurance is taken by them when the time comes. I don't want to go through the ordeal of finding another eye doctor in Tallahassee.

I want to write an honest review that doesn't sound like I'm lashing out -- but I am frustrated. I…read morefeel like any time I bring up a concern, my doctor seems offended or dismissive, and that makes it hard to speak up. I'm a computer programmer and stare at screens all day. I get frequent headaches and often feel like I'm straining just to see text clearly. During eye exams, when I say that none of the lens options look sharp, she still chooses the one that's closest to my old prescription -- saying she doesn't want to "make my eyes worse" by increasing it. But if I'm constantly straining to see, doesn't that make things worse too? I've had a lower-strength prescription in the past that gave me better clarity than what I have now. perhaps the eye straining is what is making it worse. but to her, she says it's still the same. I don't want to ignore her advice, but I also don't want to keep walking away from appointments feeling like I'm not being heard, and again needing to strain my eyes until next year where the same thing happens all over again. I'm considering seeing another doctor just to get a second opinion.

I see a few reviews that only mention an office staff member not doing something with regards to…read moreprescriptions and I wanted to mention that prescriptions are refilled in several ways: You contact the pharmacist for a refill, you log onto the patient portal and submit a refill request, or you ask Dr. Smith to submit the refill while you are there in the office. I never had any issues with any of these three methods. I've been with Dr. Smith for twenty years, as has my daughter. She's always done the right thing, with thoughtful consideration of requests, a thorough knowledge of everyday healthcare issues and a concerted effort to learn more about healthcare issues that are less common. This has led to spot-on referrals to specialists as necessary. I could not begin to say enough about how delightful and wonderful Dr. Victoria Smith is as a doctor and much of her staff is pretty good as well. She does have healthcare students do their internships with her on occasion - so far, they've all been nice. As for the office staff - I, personally, have never had any issues with them. I have heard from my daughter that she doesn't always get the questions answered that she asks when she calls, but when I have her send the questions through the portal - she does get the results she wants. I'm not sure the turnover of secretaries there, so it may be the person who answered the phone when the review here was left (or when my daughter called) is not the same person anymore. I do know that judging Dr. Victoria Smith's practice based on one experience with a secretary is not a reflection of the overall experience I've had there for two decades. Also, any doctor won't know your experience with the secretary if you don't tell them. I know her well enough to know she'd have totally straightened out any situation that would impact the healthcare of her patients. She's got a huge heart.

I've never had any issues with Dr. Smith's office. When my family and I first moved to Tallahassee…read morefrom South Florida it was important for me to find an office that would help him manage my husband's diabetes and neuropathy pain. I wanted an office that would refill all of his medications including his gabapentin without having to send him to a specialist every 3 months for pain management medication. Her office has been extremely helpful and accommodating with helping his condition.

This is bar none one of the best eye places in Tallahassee! Dr. Neal and her staff are down to…read moreearth with great personalities. Amanda in front is awesome and the best part is trust in your doctors and the staff running the office. Dr. Neal always makes you feel at home and is personally invested in great care for her patients. I would highly recommend this place to anyone you won't be sorry. Thank you Dr. Erin Neal and your staff.

Great place to go get contacts and never have to wait long to be seen. 100 percent would recommend.read more

My case management client and I have been trying for months to schedule a vision appointment for…read moreher and her children. Every single time we called, we confirmed that this office accepts Medicaid. They repeatedly told us they did. We were also instructed to call back on the first of every month to try to get an appointment. We did exactly that--twice--with no appointment available. Then we were told to call back on the 8th. Today we set aside time once again, called as instructed, and were suddenly told they don't accept Medicaid at all. This is after months of being assured they did. It's extremely frustrating, a complete waste of time, and unacceptable for a provider that is still listed on the Medicaid provider list. I have documentation showing they previously confirmed Medicaid acceptance, so this isn't a misunderstanding. I will not be recommending this office to anyone in the Tallahassee area, and I will also be notifying Medicaid so they can be removed from the provider list.

The business is good it's just the lady at the front desk is so rude she Has an attitude problem…read moreand she should leave her problems at the house not to bring it to work with her bc everyone is not her problem everyone has a life to live no time for karma at work but other than that i love the service

During the covid pandemic I am trying not to see doctors, preferring to socially distance as much…read moreand as often as possible. Well, my glasses got out of whack, and so I needed them adjusted. Paul is an amazing and caring optician. When I called to see if they were doing any sort of online appointments, he said they had not and then asked what the problem was. When I told him he gave me his cell number and asked me to FaceTime him. Wow. That's great customer service. We did FaceTime and he immediately saw the problem and told me how to fix it. I thought I had, but later that night realized I had not. So I called the next day and asked if I could come and see him. He said absolutely. I shared my concern about getting too close to people. I knew they were all wearing masks, but I asked if he would be willing to wear a face shield. He said absolutely. I went there and everything was socially distanced. And Paul came out to meet me with a face shield on. He took my glasses and fixed them in under 5 minutes. That, my friends, is wonderful service. And it is awesome that Paul and the folks at Tallahassee Eye Center care so much about the feelings and concerns of their patients.

Wonderful atmosphere and even greater optometrists! You'll be lucky to see Dr. Catherine Hough for…read moreher expertise and kind, professional demeanor.

After reading many good things about this pharmacy, I wanted to check it out for myself. Compass is…read moresimilar to an old time Soda shop and pharmacy in one, offering ice cream, shakes, floats, and various breakfast/brunch sandwich items. The store is clinically clean and the employees are friendly. The owner greeted us and made suggestions on what to get. For me he suggested a green tea matcha smoothie sweetened with honey. This beverage had the right combination of icee like coolness and lightly sweetened taste to cut the bitter flavor unsweetened tea brings sometimes. My daughter got a cone with chocolate ice cream and my son tried his first float (butterbeer). In addition to our treats, I was able to pick from an array of probiotics I was in need of with suggestions from the owner to assist me with my choice. This store takes most insurance, but will take all by next month. Reward points are collected for purchases as well.

Went to this office as I had some issues with my skin. Kept getting red blotches all over my face,…read moreas well as lots of nose peeling. This all, too, was in the middle of the summer, which was strange as typically I can expect this in the winter but not in the summer. Anyway, I went and saw Erin. She gave me a prescription for a face cream and told me if it did not resolve my issue that I could call and either get a new prescription or come in again. As it turns out, the face cream she sent me worked its magic and I have been fine since. Will say this was probably the quickest visit to a dermatologist ever though. I was in and out faster than the speed of light.

Update to previous post. I called again a couple weeks later and had an appointment two days after…read morethe call. Thats the care I've been used too. I've always been pleased with the staff.