The staff here are always helpful. Recently, I had a complicated situation & I was helped by Jomar & David.They were incredibly informative, patient & kind. I come to this branch specifically because of the customer service it provides. It is like a small town bank of decades past. read more

Came here last month to open an account with my 18 year old son. It's a joint account so we had to do this in person. You can open an account online for just an individual account but for joint account, we had to come in person. It was a weekday morning so it was easy to find someone to help us even though we didn't have an appointment. Keyuanna Watkins was terrific! She gave us all the options and helped us to navigate through account types! She was very patient and took the time to explain everything to us. Highly recommend KEYUANNA WATKINS! She's a gem! read more

Can't rectify security issue on phone or online. Walked in and no one is available for the entire morning. Was told "do you want me to not serve my customer" first yes second why are you asking me. ITS A SECURITY ISSUE. read more

I've now dealt with two of the bankers here, Keyuanna and Gary. Both were helpful, friendly, and professional. I was very satisfied with my interactions with them and their understanding of what we were doing. I would be happy to keep doing my banking with them. read more

very helpful bank staff! When I had just moved to Orinda I needed some checks since I didn't own a checkbook yet. Usually they charge you per check but the woman was extremely friendly and welcomed me to the community and did not charge me for 4 blank checks. If you need one on one attention for any banking matter I highly recommend this location as it is rarely busy and they offer great customer service! read more

Just had meeting at the Moraga Wells Fargo Branch with Mikayla to make some needed adjustments to my Mom's accounts. Mikayla is very knowledgeable, helpful and just an outstanding professional. Both me and Mom could not be happier with how things went. Thank you Mikayla! read more

Wells Fargo is a disgusting operation and should be ashamed of itself. After all they did by opening false accounts, once busted they push business owners to open 4 accounts! For what? Not to benefit the business but for the account fees. AAAND, for "our" protection, they hold onto larger checks when deposited even if its a cashiers check or another Wells Fargo check for a few days, and normal checks at least 24 hours. The way around that? Cash it. Then deposit it. Every day its interest lost. The local peeps who work at Moraga and Orinda are very nice, but the institution is disgusting. I write this while being on hold for what's going on over a half hour as 3 days ago I ATM'd a check which has not entered my account. I am tired of it and am not having this type of trouble with my credit union. I have been a Wells Fargo customer for 15 years due to the local convenience, but this convenience has ran its course and turned into a frustration. Good-bye.....uh, I mean good riddance Wells Fargo. Goodbye to all the local workers in the bank, you've been kind and understanding. read more

Great service and easy access. There's often even an employee standing at the entry to greet customers and direct them based on their needs. 2 or 3 ATMs outside. Not much else to say! read more

I've always had a great experience at Well's Fargo but this branch was amazing! Erwin was very helpful, informative, personable and friendly. Give this man a raise LOL thank you Wells. I'm such a happy costumer read more

Worst bank ever. If I could give negative stars, I would. Multiple people gave misinformation, and when confronted about it, they first blamed Wachovia (merger happened many, many years ago), then they blamed another branch, and when they couldn't get that through, they claimed they never told us that. No wonder they have so much fraud. If their employees can't tell the truth about simple setup processes and document customer information correctly, how can you trust them at all? read more

I'm not sure what other reviewers are seeing. Just DON'T consider them for your needs unless you have unlimited patience and plenty of free time to kill. I had a terrible and painful experience interacting with Wells Fargo people at this branch and their home equity department! After a long and frustrating process to get a home equity app going through their process, I finally decided to wrap up the issue and move on. Here comes the nightmare no one would expect from any banks or financial institutions! I called and contacted a dozen times the local as well as their home equity department over a month to get a very simple letter of withdraw of this inactive application. Everytime, there are just lies and empty promises that this simple letter will be in the mail. Nothing has happened so far. And my processor at other bank told me one of her customer was in the exact spot where it took her 6 WEEKS to get this letter from Wells Fargo!!! So much for customer services with a bank. No wonder they laying off tons of people since last year. BE AWARE! read more

This is my favorite bank and I am going to stay with them forever! First of all, someone is at the door to greet you and open and close the door for you, how awesome is that? I love how the tellers have a good attitude towards everyone they serve, especially Farnaz! Farnaz is extremely sweet and always asks how I am doing! She has good suggestions for customers on how to write checks! She even suggested that online banking is a very good way to go! She has always helped me with depositing checks and I even went in to borrow a pen without any weird looks! Arnaldo Ruiz is also an amazing guy who started my account with enthusiasm and he really knows about protection of privacy! When I first walked in, he helped us in under a second, meaning right away! He had some really good suggestions! He even told me to keep every single receipt I get at the bank, which has proved to be helpful! Raymond, who started my sisters account, is also very easy going and has the same enthusiasm Arnaldo has! Pamela B, the branch manager or assistant manager, is a sweet lady and thanked me for their business! The teller with black hair is also extremely extraverted and always happy to help! The ATM'S are so fast and efficient! The ATM has never screwed up on me! Plus, I like the way it processes my checks and makes sure they are correct! I trust Wells Fargo because they have so many ways to protect your account and information! The visa debit card they gave me really works and the interest isn't too high! The bank across the street,(bank of america) where the rest of my family goes, is not as nice as wells fargo! They are impersonal, it is just way smaller and the ATM is not as efficient! My parents always comment on how nice my bank is and how glad I chose them! I also notice the people here aren't all fake and doing it for an act! These people generally care about every customer they serve and they befriend a lot of the regulars that stop by! This location even serves coffee, cookies and water! This bank should definitely be a role model for other banks in my area, because B of a is not as nice! This location is very fast and efficient! I'm literally of our there in 5 minutes! What a breeze! Come by and let these people serve you, it will be fast, efficient and relaxing! This bank makes me feel like home and the awesome thing is, my house, my job, and my bank are all so close together! read more

Great service! Friendly tellers! They even have a new coffee machine to make the wait (if there is one) more pleasant.

I made a deposit at Moraga Branch's ATM this week. The machine said it would hold my funds for a few days. I figured this was normal. The next day I was shocked to find online that my savings account was debitted by the amount equal to my deposit. I have never experienced that a bank would deduct your OWN money from your bank account when you make a deposit. I started calling--the internet bank person transferred me to the phone bank person--then I was told to wait a second. She had to get back to me. I was on hold 10 minutes and had to hang up and re-dial as I was frantic about the dissapearance of a large chunk of my money. Finally getting through to the next person, I was told to call the branch because the phone person could not see all the information. I called Moraga Branch. The teller was helpful and said she would call another department and then call me back. After waiting for a while, I called the branch again. This time I spoke to a service manager. The service manager told me she did not have the information and wanted me to call the phone banking person. I was annoyed by this imcompetent service manager--they kicked me around like a soccer. Fortunately, the helpful teller called me on the other line, telling me that she had talked to the other department and the funds would be returned to my account by end of the business day. She also said the other department would call me and write me a letter. So far, the money was returned, but I did not receive a phone call nor an apology letter. I was totally shaken by this incident and do not have any confidence in Wells Fargo anymore. How can they make a mistake like this? No one seems able to help me until I spoke to this teller--her manager did not help me either. Too many imcompetent people at this bank. Coupled with my recent deposit drama at another branch (see my post about Wells Fargo Branch at Oak Grove, Concord), I can see a deterioration in Wells Fargo's bank services as it acquires other banks and becomes a bigger bank than it can handle itself. I need to find another bank to keep my money. read more