Excellent staff and service at this location. Even when busy. This is one of those cases where if…read moreyou need some help it is best to schedule the appointment. Given how flaky the chase appointment system can be it is always best to call them if you don't get an email verification (or whatever way you wanted to be contacted). Have done business with them on many occasions and they have always been professional, polite and on time. Overall in spite of this place being busy they do a good job.

I scheduled a meeting via the app and got the day and time I asked for. The meeting seemed to be…read moreconfirmed within the app and even gave me the name if the person I would be meeting with: Thanh Phan. Sadly, when I arrived they had no record of my appointment, so I wasted a trip. The staff were polite and tried to be helpful, but apparently the appointment system let us all down!!!

Fantastic staff! Brian saved my life by helping me u before international travel ! Can't thank…read morethem enough!

Very unhelpful and bizarre customer service! I used the ATM inside the bank to pull cash out for…read moreteacher gifts for my son's preschool class. There was no option for $50s (I needed 4 $50s), and took the cash I had pulled out to the teller. The teller informs me that the max she can exchange is $100. At first I think she is joking because it is so ridiculous, so then I recap that I literally just pulled cash out of Chase's ATM, and walked 3 steps to her. There are no other customers in the bank, so she was able to witness this whole scenario. She tells me to put my card into her card feeder and request more cash. I tell her no, I don't want more cash, nor do I want to incur another ATM fee as I did not use a Chase card. She then proceeds to say she can only help me if I have a Chase credit card. I inform her that we have a mortgage with Chase, but its under my husband's name; however we have the same last name. Another employee comes over, and I thought this person would be more reasonable, but no - says they won't help. Absolutely ridiculous!

I am a senior and a widow. I am so grateful for the support I received from Danielle Robinson to…read morehelp me create a budget that will allow me to live on my Social Security. I have been blessed to have been given free rent for the rest of my life my life. Yet I was way over spending. That situation has been turned around. Thank you to Danielle and my bank .Love you guys and so GRATEFUL!!!!!!!

The Lafayette Patelco team is amazing!…read more We are long time members and have had exceptional customer service every time we have been in the branch. The care and commitment the team has to its members really means a lot. So if you are looking for a bank, who cares about its members and the community, I would highly recommend Patelco!

Answer your phones…read more.. I've been trying to get a hold of someone for 4 days and no one picks up

Worst ever service by NATHALIE and her fake boss. They treated me like trash here. I am in…read moreprocess of moving and needed to put a couple hundred dollars in the account for monthly student loan payment. The ATM outside rejected my password three times that I've had since I opened the account directly after hurricane Katrina--2005. I went inside for help and NATHALIE decided I wasn't worthy of her help and acted with a highly condescending attitude toward me about filling out a deposit slip and gave me actual hell about not knowing my new address during my point of confusion about the ATM incident. She blew off ALL of my concerns and treated me like a piece of trash. I asked for manager since she could not treat me even remotely human so that I could get answers about my PIN. She then called her "boss" with a bell like in a restaurant or hotel--an actual silver bell. She rang it, dismissing me and my concern for my account. I wasn't trying to take money, I was giving it to the bank. WTH???!!!??? She spoke to him, again condescending toward me and then he himself was a part of my agitation. The answer was this: Well, we were able to accept your PIN here inside and must be problem with machine. I asked, "Don't you want to make sure for the next guest it's okay? Or does it not matter to you?" Basically it doesn't matter to BofA employees in Lafayette if the customers can operate their machinery or not. We moved here because it's supposed to be one of the most wonderful communities for kids/families in the Bay. Thanks NATHALIE for proving that wrong in my first encounter here.... NATHALIE then--Rude as can be--said, "Here, I wrote your address down so you don't forget it again...". What, I have Alzheimer's now??? WOOOOOOOOW!!! I explained my ID was in my car and didn't have it on me, I was just trying to understand why I could not deposit into the ATM--are you kidding me??? GOODBYE BofA. Thank your amazing staff.

We have never had an issue here. The staff here is very kind and patient. I never experienced…read moresarcasm and appreciate the recognition of being a 30+ year client. Parking is easy and appointments have to be scheduled in advance which is a bit annoying but this is an aspect that has carried on post Covid. My teller, "CC" even stamped a smiley face on my receipt. Cute!

I have banked with Wells Fargo in various locations for the past 40 years, and have never…read moreexperienced such poor service as the Lafayette CA branch. In brief, I am a local store owner, trading in Lafayette for 12 years, fully known at the bank as I bank at minimum 3-4 times a week. There is always a line of people to be served, for the most part there are 3-4 tellers staring at a screen with one customer, cannot imagine why, everyone else in line is ignored. That aside, I recently went in to the branch to bank a check that was made out to our store, the paying in slip had my LLC name on it. The Teller said he was unable to accept the check as it did not have our LLC name on the check. The check was a regular check that I receive four times a year from Fedex, plus I have a long history with Wells Fargo, having all accounts including my mortgage with them. The awkward bank manager was called and stated that she would not take my check as it could be fraud, even though she knew who I was and that I was a local trader. She told me to return with my Sales Tax License to prove both the LLC name plus the store name, this I did, but they would still not take the check as the "Back Office" girl at the branch said no. I took it to the Pleasant Hill branch who banked it immediately. I will now remove all accounts from Wells Fargo, and am in the process of reporting the horrible service at the Lafayette branch. It was obvious that the manager enjoyed being as awkward as possible. i notice there is never a reply to any of the poor reviews and there are many.

Worst service ever!!! No staff to help!…read moreOver 2 hours were needed to make simple IRA withdrawal. Manager talked personal with a client for over 45 mins while I waited to be helped. Then complained he did not get lunch! Client in waiting area said he always has the same problem. Long waits, no employees to help, and the employees on had have limited knowledge. Withdrawing all funds and taking them to my business bank that provides stellar service ... First Republic in San Eamon.

I am a long time (since 2010) customer of this Bank/Branch. I keep an average balance of 14K in my…read morechecking account and clear about 100K through my account on a monthly bases. On Monday a check for 40K from Wells Fargo Bank was deposited into my account and as of today the hold is 4/25. This is the second time this happened. The Bank Manager told me she will release the check but has neither done so nor even called me to tell me that she could not, very bad customer service for a long time customer. Unfortunately I gave the IRS this account number for Tax refund deposit, otherwise this account would be closed as soon as I have moved all automatic deposits to a different bank. What a shame........

Great service from the entire team and I always receive follow calls from the Personal Banker…read moreregarding my accounts and services.

This has to be one of the worst managed banks there is. Most of the tine there is only one teller,…read morethe other the windows being closed. Today qhen I entered the one open window had a customer working with the teller on what must have been a very complicated transaction. After standing there waiting for ten minutes, another bank employee appeared and I assumed she would serve me. But no, she joined the other teller to help her/her customer. I appealed to a bank officer, but got no assistance from her either. At the every least a change in manager seems needed. I could go on about how my numerous requests for a table, shelf, or other furniture on which one might endorse a check or place a purse, etc. by the ATM'S were fInally answered and a shelf appeared--only to disappear again to be replaced with a hand sanitizer due to COVID. I guess it's time to check into moving my accounts to another bank.

I've never met a rude teller as rude as the older man here who claims his name is Jose - he wasn't…read morewearing a name plate nor was his name displayed anywhere so we're not sure if Jose was his real name. I came with my neighbor to replace her debit card yesterday, Jose didn't seem willing to help that he said "do it online!" as cold as that. I noticed how impatient he was, so I urged him to be patient with us. This was day 1. Day 2 - We called Chase, we were asked to go to the branch to replace the card. Today, it was unfortunate that "Jose" tended to us again. We told him that Chase representative said we could get the debit card replaced at the branch, he was curt with his reply, and absolutely had no manners, no smile, like he wasn't happy to be there. I had to remind him again to be patient with the customers. He shouldn't be working there with that attitude.

This review is for the Private Banking function, not the tellers. Spent an hour closing out the…read moreaccount of a deceased person a month ago and was told "a check will be in the mail." Month later, no check, so I called Chase Estate Services and they told me the branch banker had not uploaded the proper documents, that they had emailed her and never heard back, so they cancelled the whole request and told me I had to start over in the branch again. Went there today on my day off and was told the banker who helped me previously was on vacation so there was nothing they could do until they return, and I would have to come back again (x3) after she returned. What? This is 2026 and critical banking processes are tied to a single person? What if they quit or went on medical leave? I guess your and my critical financial transactions would just have to wait indefinitely. What a joke of a process and horrific customer service. I feel for all the poor Rossmoor residents who are being hoodwinked by the Private Banking "services" offered at this branch location. Avoid at all costs. Choose any other local branch.

This is my favorite bank because everyone here is always so nice to me…read more Their dog treats are great! And, my human companion told me that he gets excellent service here as a customer. Five stars!

Review #014 - 2026 I…read morerarely make my way out to this location unless it is on a Saturday, which I've only visited twice in the two years that I am employed at my company. My first experience around Christmas time was normal since I had to come get cash for our company bonus and everything went pretty smoothly. Today, June 20th, we arrived around 12:30 PM and it was a little busy so I was patient and understanding when they asked me to wait almost 15 minutes just to make a simple deposit. However, when it was my turn, the teller, Gina Lopez, was not so happy to see that I had some loose coins in my deposit bag. I try very hard to be accommodating and roll up all of my loose coins if they actually add up to a full roll. I rolled up the quarters since it was a full roll. However, the nickels and dimes didn't so I just left them loose. Her first comment was, "you're supposed to roll up all the coins!" with a sour face. Of course, I replied as such, "I rolled up the quarters because they added up to a full $10, but the others didn't add up to a full roll." So, she pretended to be a little friendlier as I sat there and ignored her while writing this review while she counted my coins. If you don't want to count, maybe don't get a job at the bank! I've never told any of my customers that they aren't allowed to pay in coins just because I was too lazy to count their money.