I scheduled a meeting via the app and got the day and time I asked for. The meeting seemed to be…read moreconfirmed within the app and even gave me the name if the person I would be meeting with: Thanh Phan. Sadly, when I arrived they had no record of my appointment, so I wasted a trip. The staff were polite and tried to be helpful, but apparently the appointment system let us all down!!!

Are you kidding me !? I want to first start off by saying Flora is Godsent ! I walked In today and…read moremade an appointment to open a business account... little did I know I was going to completely have my day made by Flora. She was outstanding ! Not only did she help me but she was helping others while simultaneously getting me set up with my account and had a contagious positive energy while doing so. She made me feel confident about choosing Chase as the bank for my business.

Fantastic staff! Brian saved my life by helping me u before international travel ! Can't thank…read morethem enough!

Very unhelpful and bizarre customer service! I used the ATM inside the bank to pull cash out for…read moreteacher gifts for my son's preschool class. There was no option for $50s (I needed 4 $50s), and took the cash I had pulled out to the teller. The teller informs me that the max she can exchange is $100. At first I think she is joking because it is so ridiculous, so then I recap that I literally just pulled cash out of Chase's ATM, and walked 3 steps to her. There are no other customers in the bank, so she was able to witness this whole scenario. She tells me to put my card into her card feeder and request more cash. I tell her no, I don't want more cash, nor do I want to incur another ATM fee as I did not use a Chase card. She then proceeds to say she can only help me if I have a Chase credit card. I inform her that we have a mortgage with Chase, but its under my husband's name; however we have the same last name. Another employee comes over, and I thought this person would be more reasonable, but no - says they won't help. Absolutely ridiculous!

I am a senior and a widow. I am so grateful for the support I received from Danielle Robinson to…read morehelp me create a budget that will allow me to live on my Social Security. I have been blessed to have been given free rent for the rest of my life my life. Yet I was way over spending. That situation has been turned around. Thank you to Danielle and my bank .Love you guys and so GRATEFUL!!!!!!!

The Lafayette Patelco team is amazing!…read more We are long time members and have had exceptional customer service every time we have been in the branch. The care and commitment the team has to its members really means a lot. So if you are looking for a bank, who cares about its members and the community, I would highly recommend Patelco!

This location is terrible!…read more Second time ever coming in only because it is convenient after the grocery store and they have the worst customer service! Take forever and judge me up and down for wanting to cash a $1,000 pay check by Bank of America. No I don't want to sign up for a checking account with the service you provide me!

Answer your phones…read more.. I've been trying to get a hold of someone for 4 days and no one picks up

We have never had an issue here. The staff here is very kind and patient. I never experienced…read moresarcasm and appreciate the recognition of being a 30+ year client. Parking is easy and appointments have to be scheduled in advance which is a bit annoying but this is an aspect that has carried on post Covid. My teller, "CC" even stamped a smiley face on my receipt. Cute!

Walked in, was not greeted, spoke to the woman with the ponytail to the back and was ignored, so I…read morealready knew I would be met with some type of complication instead of a smooth visit. Of course, the service I needed required an hour wait so I just won't return here. People like to make things inconvenient for you on purpose and act nice about it lol. Thumbs down all around.

Worst service ever!!! No staff to help!…read moreOver 2 hours were needed to make simple IRA withdrawal. Manager talked personal with a client for over 45 mins while I waited to be helped. Then complained he did not get lunch! Client in waiting area said he always has the same problem. Long waits, no employees to help, and the employees on had have limited knowledge. Withdrawing all funds and taking them to my business bank that provides stellar service ... First Republic in San Eamon.

I am a long time (since 2010) customer of this Bank/Branch. I keep an average balance of 14K in my…read morechecking account and clear about 100K through my account on a monthly bases. On Monday a check for 40K from Wells Fargo Bank was deposited into my account and as of today the hold is 4/25. This is the second time this happened. The Bank Manager told me she will release the check but has neither done so nor even called me to tell me that she could not, very bad customer service for a long time customer. Unfortunately I gave the IRS this account number for Tax refund deposit, otherwise this account would be closed as soon as I have moved all automatic deposits to a different bank. What a shame........

Great service from the entire team and I always receive follow calls from the Personal Banker…read moreregarding my accounts and services.

This has to be one of the worst managed banks there is. Most of the tine there is only one teller,…read morethe other the windows being closed. Today qhen I entered the one open window had a customer working with the teller on what must have been a very complicated transaction. After standing there waiting for ten minutes, another bank employee appeared and I assumed she would serve me. But no, she joined the other teller to help her/her customer. I appealed to a bank officer, but got no assistance from her either. At the every least a change in manager seems needed. I could go on about how my numerous requests for a table, shelf, or other furniture on which one might endorse a check or place a purse, etc. by the ATM'S were fInally answered and a shelf appeared--only to disappear again to be replaced with a hand sanitizer due to COVID. I guess it's time to check into moving my accounts to another bank.

I've never met a rude teller as rude as the older man here who claims his name is Jose - he wasn't…read morewearing a name plate nor was his name displayed anywhere so we're not sure if Jose was his real name. I came with my neighbor to replace her debit card yesterday, Jose didn't seem willing to help that he said "do it online!" as cold as that. I noticed how impatient he was, so I urged him to be patient with us. This was day 1. Day 2 - We called Chase, we were asked to go to the branch to replace the card. Today, it was unfortunate that "Jose" tended to us again. We told him that Chase representative said we could get the debit card replaced at the branch, he was curt with his reply, and absolutely had no manners, no smile, like he wasn't happy to be there. I had to remind him again to be patient with the customers. He shouldn't be working there with that attitude.

My experience with Chase Bank leaves a lot to be desired. The staff was friendly but clueless and…read moreincompetent. To set up a new checking account at the Rossmoor branch involved three separate trips and they still couldn't get their act together. Without going through the details, my experience with Chase was frustrating and disappointing and bordering on comical. I will never deal with Chase ever again!

So I walk in the branch at 330 pm on a weekday and there is no line. A lady from her desk yells…read moreover "welcome and I will help you in a moment" and proceeds to file paperwork. She is still doing her paperwork and yells over "Are you just doing a deposit?". I reply, "I will wait for you to finish what you were doing"... She seems offended and says I can multitask... but I will have one of my associates help you. This is all from her desk.. Her associate gets up and addresses me. So I am speaking with the associate.. The first lady "Bakina" interjects interspersally... and is upset with rising voice telling me to leave "her branch"... The "manager" comes out.. so I give my version. I am not asking for anything and have been with U S Bank since 2007. "Great service" (sarc@sm) Completely unnecessary escalation of nothing.

Thank you for the resolution. I did receive my money back, and just for clarification, this was at…read morethe Lafayette branch. I would be careful with that machine - it's pretty old!