I would give them no stars if it was possible. I closed a…read moresavings and checking account with them July 23rd. I have yet to receive my 3k despite many visits in person and over the phone. The "bankers" seem to lack training and authorization to do anything. They are always on the phone asking for permission/authorization. There is a real lack of common sense and follow through. I think Lafayette would be better without them preying on potential customers. Avoid them and save yourself the hassle.

Excellent staff and service at this location. Even when busy. This is one of those cases where if…read moreyou need some help it is best to schedule the appointment. Given how flaky the chase appointment system can be it is always best to call them if you don't get an email verification (or whatever way you wanted to be contacted). Have done business with them on many occasions and they have always been professional, polite and on time. Overall in spite of this place being busy they do a good job.

Fantastic staff! Brian saved my life by helping me u before international travel ! Can't thank…read morethem enough!

Very unhelpful and bizarre customer service! I used the ATM inside the bank to pull cash out for…read moreteacher gifts for my son's preschool class. There was no option for $50s (I needed 4 $50s), and took the cash I had pulled out to the teller. The teller informs me that the max she can exchange is $100. At first I think she is joking because it is so ridiculous, so then I recap that I literally just pulled cash out of Chase's ATM, and walked 3 steps to her. There are no other customers in the bank, so she was able to witness this whole scenario. She tells me to put my card into her card feeder and request more cash. I tell her no, I don't want more cash, nor do I want to incur another ATM fee as I did not use a Chase card. She then proceeds to say she can only help me if I have a Chase credit card. I inform her that we have a mortgage with Chase, but its under my husband's name; however we have the same last name. Another employee comes over, and I thought this person would be more reasonable, but no - says they won't help. Absolutely ridiculous!

The Lafayette Patelco team is amazing!…read more We are long time members and have had exceptional customer service every time we have been in the branch. The care and commitment the team has to its members really means a lot. So if you are looking for a bank, who cares about its members and the community, I would highly recommend Patelco!

I have been with Patelco for many years now and have had the greatest banking experience! Emili,…read moreThomas, Farnaz & Natalia have always been a pleasure to work with.

This location is terrible!…read more Second time ever coming in only because it is convenient after the grocery store and they have the worst customer service! Take forever and judge me up and down for wanting to cash a $1,000 pay check by Bank of America. No I don't want to sign up for a checking account with the service you provide me!

This review applies specifically to the LAFAYETTE CA. Branch:…read moreI had an appointment. I arrived a few minutes early. It took approximately 20-30 minutes for a woman to tell me she couldn't help me. She referred me to a man who was also no help whatsoever. Then they said they had no record of the appointment. Unfriendly. Unhelpful. Never again.

We have never had an issue here. The staff here is very kind and patient. I never experienced…read moresarcasm and appreciate the recognition of being a 30+ year client. Parking is easy and appointments have to be scheduled in advance which is a bit annoying but this is an aspect that has carried on post Covid. My teller, "CC" even stamped a smiley face on my receipt. Cute!

This place drops the ball every time I go into it. They can't preform basic functions that every…read moreother Wells Fargo location can. I truly don't understand how this place continues to exist. Had my time wasted by this place more times than I can count. Wells Fargo corporate state's you can send your replacement debit cards to locations, I've picked them up at many other branches. These guys will just send them back to HQ. Every time I go there I see 14 people working and only teller helping people and the line is out the door.

Local Branch with very strong personal service. Management and staff are friendly, courteous and…read morehelpful.

it was great as Bank of the West, but BMO is a mess. My debit card expiration somehow comes up…read morewrong in their system, and all my autopays were rejected. it took me days to correct things. They also have the nerve to charge $40 for a few checks for a high yield business account. Nice tellers, and anything beats Chase, but it is poor service when things go wrong.

dropped in this Citibank to make credit card payment. this place has parking! beats chinatown…read morewhere i have to park in a red/yellow zone, dash in and dash out. inside looks like a plexiglass fortress, plexiglass in front of the teller's windows, and plexiglass lining all the office cubicles. waited about a minute, then got served with a smile. no worries about getting a parking ticket here.

The service at this Citi branch is extremely disappointing and, in my experience, unprofessional…read more On September 2, 2026, at approximately 1:15 p.m., I went to the branch to make a credit card payment. There was no teller at the counter. A staff member greeted me and explained that the teller was on a lunch break and that she did not have access to the teller system to assist me. I was told that I would need to come back in about 45 minutes. I was very disappointed and left. To avoid the lunch hour, I returned the following day, September 3, at approximately 3:25 p.m. Unfortunately, there was again no teller at the counter. The same staff member was there and told me that the teller was on a break and that she still did not have access to the computer system to process my payment. I find this very frustrating. I completely understand that employees need to take their breaks, but the branch should make reasonable arrangements so that customers can still receive basic banking services while a teller is on break. At the very least, there should be a clear notice at the entrance informing customers when teller service is unavailable. There are at lease six other banks on the same street, and I have never experienced this kind of situation at the other banks. If a branch cannot provide basic customer service during normal business hours, I have to question the purpose of having a branch office there in the first place. I hope Citi will take this feedback seriously and improve its staffing and customer service procedures.

I've never met a rude teller as rude as the older man here who claims his name is Jose - he wasn't…read morewearing a name plate nor was his name displayed anywhere so we're not sure if Jose was his real name. I came with my neighbor to replace her debit card yesterday, Jose didn't seem willing to help that he said "do it online!" as cold as that. I noticed how impatient he was, so I urged him to be patient with us. This was day 1. Day 2 - We called Chase, we were asked to go to the branch to replace the card. Today, it was unfortunate that "Jose" tended to us again. We told him that Chase representative said we could get the debit card replaced at the branch, he was curt with his reply, and absolutely had no manners, no smile, like he wasn't happy to be there. I had to remind him again to be patient with the customers. He shouldn't be working there with that attitude.

This review is for the Private Banking function, not the tellers. Spent an hour closing out the…read moreaccount of a deceased person a month ago and was told "a check will be in the mail." Month later, no check, so I called Chase Estate Services and they told me the branch banker had not uploaded the proper documents, that they had emailed her and never heard back, so they cancelled the whole request and told me I had to start over in the branch again. Went there today on my day off and was told the banker who helped me previously was on vacation so there was nothing they could do until they return, and I would have to come back again (x3) after she returned. What? This is 2026 and critical banking processes are tied to a single person? What if they quit or went on medical leave? I guess your and my critical financial transactions would just have to wait indefinitely. What a joke of a process and horrific customer service. I feel for all the poor Rossmoor residents who are being hoodwinked by the Private Banking "services" offered at this branch location. Avoid at all costs. Choose any other local branch.

Review #014 - 2026 I…read morerarely make my way out to this location unless it is on a Saturday, which I've only visited twice in the two years that I am employed at my company. My first experience around Christmas time was normal since I had to come get cash for our company bonus and everything went pretty smoothly. Today, June 20th, we arrived around 12:30 PM and it was a little busy so I was patient and understanding when they asked me to wait almost 15 minutes just to make a simple deposit. However, when it was my turn, the teller, Gina Lopez, was not so happy to see that I had some loose coins in my deposit bag. I try very hard to be accommodating and roll up all of my loose coins if they actually add up to a full roll. I rolled up the quarters since it was a full roll. However, the nickels and dimes didn't so I just left them loose. Her first comment was, "you're supposed to roll up all the coins!" with a sour face. Of course, I replied as such, "I rolled up the quarters because they added up to a full $10, but the others didn't add up to a full roll." So, she pretended to be a little friendlier as I sat there and ignored her while writing this review while she counted my coins. If you don't want to count, maybe don't get a job at the bank! I've never told any of my customers that they aren't allowed to pay in coins just because I was too lazy to count their money.

Very customer service oriented. Parking can be interesting. The Alameda branch had a remodel and…read moreseems rather boring and corporate.