I am so happy that US Bank decided to put a branch in Mound. It saves me the trip of having to go…read moreall the way to Wayzata. Everyone is always friendly and willing to help with other services, such as Notary or fax services. Doug helped me out today with one of theses additional services after cashing a check. The small lobby is always clean and bright. They offer complimentary soda, water or coffee if you would like a drink. Most often there is little to no wait and if there is, it is short. Time for a cup of coffee! It's great having these services in Mound!

From the owner: U.S. Bank stands with our communities. We can be your resource for personal loans, mortgage…read moreassistance, credit cards, checking and savings accounts, and more. Stop by a U.S. Bank branch in Mound, MN - we are happy to serve you by walk-in, drive-up or by making an appointment. Member FDIC. Equal Housing Lender.

I've been a loyal TCF customer since I was 15- I'm almost 50. I transferred money onto a "tcf…read moreccard" which cost me $65. The guy who set it up at the bank, set it up to pay the FULL amount. I've got overdraft protection. I went to the TCF Excelsior Bank. Apparently, that doesn't cover auto payments, or balance transfers- this all happened right before Christmas!!! "TATIANA" graced me with her presence." SHE'S VERY rude, callous & think she's a big deal. The tcf ccard co was almost as bad. I'M considering banking elsewhere bc of HER & this whole nightmare! I contacted DISCOVER- trsfd to them- zero bal fee, 0%12 mo. PLEASANT to deal with. THANKS for everything TATIANA & the tcf ccard co for taking such good care of a valued customer. "Have a nice day" like you'd say, TATIANA- right after I just got screwed out of time & money.

I have been a TCF customer for over 21 years. It's a relatively small bank in comparison but that…read moredidn't really bother me, in fact I kind of liked that about it. I never had any major problems, even when issues (such as extra fees, were my own fault) well that is until the recent merger they did with Chemical bank that is. A few months ago I had to get money out of a non-TCF ATM and I got whacked with a $12 fee. When I stopped in the branch to have some of that fee reversed I was not only denied but insulted in the process. I called to close my account and the rep on the phone resolved the issue and apologized profusely. Then about 18+ days ago my account was compromised and emptied with fraudulent charges. Most were pending and I do not know why they still went through. I reported ALL the charges for reimbursement but only a few got reversed. I had to call again, (wait times are excessive) I reported the remaining charges and again only a few got reversed. Called AGAIN and I am still waiting for MY MONEY BACK! The totals on the online banking are always inaccurate now and to call again takes an excess of over 45 minutes if the call even goes through, as sometimes the recording tells me to call back another time and disconnects. I am hoping TCF can correct these problems PROMPTLY and get back to good service or I will be forced to bank else-where!

Great bank with great service. They really engage with you as a person not just an account.read more

The worst branches team ever . They made mistakes for my wire transferred . The bankers can't done…read moretheir job right here . You can tell the management is very lack of management skills for this branch. It needs address this issue for the top level to fire this management team .

In an area post-COVID when you need to make an appointment to see a banker, why would Wells not…read morecontact me regarding the services requested. I made an appointment 1-week in advance and got 2 phone calls, one was 1-hr 15 minutes before my appointment and the other was 5 minutes before my appointment. No one left a message and travelled all the way to the bank to be told that they couldn't help me. Poor customer service!