It's ok. Customer service is slow. Idk what there process is but if there's a long line of people waiting for a teller maybe you should open another person to be a teller instead of having people walking around asking if you need help....yea we need help we need a teller to help us. Also the area always is so sketch to me, not like it'll help too much but maybe a security guard out front, bc I'm always running after I get my cash afraid someone is going to jump me. It's not a very safe area, a lot of homeless people around. It's right across the mall same parking space. read more

I bring my Father here and no matter what time of morning it is. They are SO SLOW!! They need MULTIPLE TELLERS, that know how to be EFFICIENT. It shouldn't take this long to get cash from a teller. Management needs to be notified or they just don't care about their customers. read more

I went to the bank to get some money allways busy some tellers they are so rudo same ask the bank manager she always rude it's no the first time I ask her a question she answers with the face like she doesn't like customer service she answers the questions with bad mood it's been couple of times the she does the face the doesn't want to help up read more

Banker Christian is awesome. He helped my daughter open an account and gave tips on how to use her cheking/savings. great customer service from Christian everytime I come to this branch. read more

I have be banked here for almost 20 years, and today my teenager got his own bank account (linked to mine). Thank you to Christian, who helped us today. He went above and beyond and made this milestone experience fun and informative. He related to my teen, made a few jokes, and was extremely professional and explained everything to us. We will definitely contact him again for our banking needs! read more

GREAT CUSTOMER CARE by Christian,, he is very knowledgeable, patient with customers. The overall experience was way better than speaking with someone on the phone.. needed a replacement card.. a tad bit of advice... if you happen to need a "REPLACEMENT DEBIT CARD" you cannot walk in and get one,,, now all they will do is put a STOP ON THE ONE THAT WAS LOST.........and order you a new one which you should receive in about 7-10 days by mail... read more

Rating: 0/5 stars If I could give this Wells Fargo branch 0 stars, I would. I strongly warn anyone against coming here--head to the Corona branch instead. The managers there are far more respectful and don't pry into your personal financial details when you're not even there for related services. My experience at this branch was horrifying--it was so unsettling that it gave me nightmares that night, leaving me quite traumatized by the whole ordeal. I visited for a simple documentation update, which I've done before at the San Marino branch without any issues or needing an appointment. At San Marino, they handled my paperwork quickly and efficiently, without unnecessary hassle. Here, despite not having an appointment, the manager agreed to help me, mentioning he had 10-15 minutes before his next appointment--plenty of time, based on my past experiences. However, instead of just updating my paperwork, the manager decided to dig through my checking account transactions, asked invasive questions about my loan, monthly expenses, employment, spouse's employment, and financial goals. This was completely uncalled for--I was there to update my personal info, something I couldn't do online, not to have my finances scrutinized or to be sold on services I don't need. To top it off, when I requested to add an AKA for my nickname--a simple task I've done before--he claimed he couldn't because it required extra paperwork and he didn't have the time due to an upcoming appointment. Seriously, WTF? If he hadn't wasted time trying to push services on me that I explicitly said I didn't need, he would've had more than enough time to handle my request--just like at the other branch. Never get your financial planning done at Wells Fargo. They might tell you their services are free, but ask yourself how they make money if that's the case. I strongly suggest going to a fee-only financial planner if you need that kind of service. Wells Fargo is not the place for it. If you want to know more, watch John Oliver's episode on retirement plans--it says it all. read more

I've been to this bank three times and all three times I've had a racist experience. This latest time I was trying to use the ATM. The teller machine says I need to show ID to one of their managers. Fine. I show my manager my Real ID good enough to board a plane but shame how not enough for Wells Fargo. After inserting my card putting in my pin and showing my ID the manager begins to ask me "questions" implying that I'm trying to commit a fraud by banking. When I question why she's questioning me she gets upset. I make it abundantly clear that I'm not there for social hour but she continues to make comments like "you're pleasant". I'm not there to be pleasant and I point out that I used an ATM specifically to avoid having to talk to a teller. I don't want the interaction I want to conduct my business and not waste my time. She sarcastically says "ok" and by now I'm annoyed so I reply "good so be quiet and allow me to do my business in peace". She has a breakdown and starts saying "well you can wait in line" as a threat. So I called her and said "you can do what ever you like I'm not here to stop you but ai didn't call for this interaction." Remind you that this is as an ATM. So finally instead of allowing her to think she was doing me a favor I told her to cancel the transaction and stop wasting my time. Which she did and I left. This particular branch is HOT TRASH. IVE HAD THREE EXPERIENCES and all three times I've been treated like the most craven criminal. I'm done with Wells Fargo. I'm not going to beg them for MY MONEY. read more

They are no help what so ever called and don't even let you talk spoke to 4 different reps and keep giving the me the run around. She was rude didn't you hear me out or help. read more

Talk to Wells Fargo today to a person named yak YAK told him I was having problems and wanted to stop payment on a a item I bought. He asked me many many questions to identify myself. I was in my car and he said OK no problem he would take care of everything and then he said what was the last charge and I said I got gas at Costco. He said how much was it? I said I don't remember it was 30 something. He immediately said I'm canceling your card and I'm going to reissue a new one. I kept saying no no no no do not do that and he just kept on talking and did it anyway I'm going to drop Wells Fargo. This kind of customer service is not acceptable. read more

This bank is by far the worst. They have no fraud protection program for customers. It's a lie. My daughter just got her account compromised. I came with her just to hear from myself. What they were going to do for her what they can do for her and they're fraud department is a joke. Pretty much. They're not there to help you. They're, they're really there to determine whether or not. It was you or you loved ones actually committing the fraud. Once they have that figured out? It's go to the police department now. So that's your customer protection program. All the while she is screwed out of her money.. read more

It's unfortunate how unprofessional this place is with their employees .my husband has been coming here for over a year and has been coming weekly to this location .every time it's always different,when trying to cash his check just because he doesn't have an account with Wells Fargo .its always more of a processes since they have to verify which is not a problem.that's understandable.but every time he has a new person helping him out they always make excuses why they can't cash it or it's always something.they have tried to deny him in the past but he just goes in different times and gets someone else to help him with NO ISSUES !TALK ABOUT STEREO TYPE !this time they denied his check and would not give him an answer on why .they said they didn't need to .?He went back twice the second time they lied to him saying it was on his bosses end that something was wrong all they said something is popping up but wouldn't say what it was .then my husband boss called them and they told him my husband was flagged ?My husband couldn't believe it he so we went to the location in corona and he HAD NO PROBLEM .They said there was nothing popping up .So this location needs to have better training + NEEDS TO STOP LYING TO CUSTOMERS.plus the CORONA LOCATION employee was 10/10 with customer service! If you have problems with this location just go to the location in corona ! read more

ATMs are usually broken or out of money. Not to mention the super rude security and they never have enough people working so if you do go inside you will wait forever. Just close it down already! read more

Worst bank don't go here waiting for 2 hours opening an account a lot of staff but nobody's helping..

Thank you for the other yelper that provided this photo. I just came back from this bank & went into deposit a check with Cynthia. She could not have been any more rude!! all I did was slide the check, and I said I need to deposit it and she assumed that I was depositing it in somebody else's account and started rambling on and on. "You need this person's account number!" and I'm looking at her like what are you talking about? I need to deposit it in my account. It's written in my name, then she becomes even more rude and says well you need to put in your card.....yes!! that's what I'm doing I was in the process of doing that when she interrupted me and started going on about something that didn't even make sense. She was trying to talk to me like I was the dumb one but in reality she wasn't understanding. How do you get that confused from one sentence "I need to deposit this check" This is not the first time I've had issues with this branch, you will never see my face again at this location. Learn customer service. read more

Wells Fargo Bank - Banks & Credit Unions Near Me - Riverside, California

Been banking for years with them. They do not notary with medallion anymore. They would not help any way shape or form. Just "no we do not handle that" . Not even help me contect with anyone that can help me with this. All you get are "sorries" from here. No more customer service. read more

Met with Tony Wilson, he was a huge help. Very efficient and effective. Easy to do business with. I highly recommend this location and Tony especially if you run a business read more

No Money at the Bank? I go to the drive-through ATM. The machine says no money's available. That's all right because I just need to deposit cash. When I select that option, the machine tells me I can't deposit money either. I back up and pull up to the second of two ATMs. Same deal. Can't do anything. So I drive around to the other ATMs, where you have to get out of your car. You can't get any money from those either. You can deposit money, which is all I need to do. Still, you should be able to get money from ATMs. The last Wells Fargo ATM I went to in Anaheim Hills also had no money. Get it together Wells Fargo. read more

Good Bank . Wish they had windows for Buisness only!! Lines here are always 30 mins or more ..... But tellers are always so nice read more

Jorge Daniel Gutierrez was no help today to try to get my deceased father account in order for my disabled step mother. You would think he would Atleast say sorry for your loss or offer some kind of condolences. Great person to represent your company. read more

These people offered no help with my situation and wouldn't even look into the problem I needed resolved and refused to answer any questions regarding my paperwork. On top on that relied on me to help out another customer read more

This people have bad Attitude it seems like don't have a good sleep cashier very helpful but manager not good at all I always cash my checks and no problem this branch don't even want to give me $100 dllrs on cash my check bad bad bad also take long time on line read more

My brother [17 and it was his first time going solo so THANK YOU for ruining his first little experience! Jerk] went in today and was helped by Jessica, she was extremely rude for no reason and had a nasty/negative attitude. It sucks because I have been coming to this bank for years and they've always been great. But I found this so mean and tasteless. Especially because he's so sweet and well mannered. Luckily Jerry Perez saved the day, thank you! read more

Still a pathetic excuse for a bank. Line around the building, 9 windows and never more than 3 tellers. How incompetent. A circus full of clown leadership at wells fargo. Still looking for the monkeys and bearded lady. Oh,.there she is! read more

Huge lines, they run minimal tellers. This place is EXTREMELY SLOW. wait in 100 degrees outside for 15 mins. Don't bank here or support Wells Fargo. read more

This branch will NEVER answer their call. I have called them quite a few times but never have i once got connected.

Wow closes at 4. You realize people don't get off work normally till 4 5 o clock. Inexcusable people can't come after work to their bank

Worst customer service, cashier named Carlos, today, was purposely taking his time making two easy transactions, while he was too busy talking to his co workers!!!! read more

I read a bunch of the reviews on this place and it gave me a lot of anxiety going in, I was also so close to not even coming here because of the 1 star reviews. Now I'm not sure if my expectations were just super low or it was not an "average 1 Star day...." but!!! I had an extremely pleasant experience... relatively speaking for banking purposes. Had to deposit a check.. there was social distancing markers in and out of the bank. There was 5, I repeat FIVE tellers open. Place was organized and clean. I went at 11:30 on Thursday. Ran pretty smoothly. I would go here again... maybe the branch read all the bad reviews and changed things *shrugs* Also I got positive vibes from the tellers, they just seemed... happy lol! read more

Should actually be a NO star!! Got there 10 minutes before closing and they won't let us in. Requested to speak to manager and they didn't come out till almost 20 minutes later. They claimed that they closed their doors exactly at 6pm so we asked to compare the time they have on their clock versus out phone and they were the same. The staff refuse to take care us.. They were very rude and the worst customer service I've ever dealt with in a bank read more

Wells Fargo Bank - This is the person that will not let us in!! - Banks & Credit Unions Near Me - Riverside, California

Worst bank ever! Always long lines! The ATM never accepts deposits. No one is helpful and they don't seem to know anything about customer service. read more

Opened up a few accounts at this branch. The personal banker John Rodriguez was amazing and very friendly. He was knowledgeable and made my experience very smooth and enjoyable! Thank you John and Wells Fargo. read more

My wife went into the bank to resolve a serious fraud issue against her account. Jessica helped her and was so knowledgeable and assisted her in every option available. She knew her job and helped her when it counted! read more

The representative in the loans claimed to be a banker. Find it hard to believe how unprofessional she was and looked like she partied all night and never went to change it at least clean up her make-up. She couldn't even walk in the clubbing heels she was still wearing... ridiculous that they can't help open account t on a walk-in basis! read more

I dont understand why people bank with wells Fargo. My work banks here, therefore, I'm forced to come here. Ive been coming here for 7 years now. Their is always a long wait time at any time of day. The business line is ALWAYS ignored. Regular line always moves faster. Wescom is across the street. Go there ! read more

This place is always so busy and wait time is ridiculous. Needed a line of credit to pay our rent, came in on a Monday and was approved, signed everything, was told we were good to go and fund would be available by tomorrow. Waited and didn't see or hear anything back. It's Wednesday still nothing, called many times and every time was sent to voicemail. Thursday I get an email from them THURSDAY. Now it's Friday and we came in waited in a long line just for them to tell us we won't have the funds until Monday. Been with Wells for years but it might be time to change banks. read more

This location keeps getting worse! long lines....Dirty parking lot / sidewalk with trash all over the place. They have people waiting outside in a line, talk about a bad idea for someone making a cash deposit. VERY inefficient. read more

This bank is horrible. Always long lines and I see a lot of workers There just not helping customers . read more

I came during a rainy day. And I thought that they were gonna have a long line waiting outside to talk to a banker. But they were very quick and in getting people in there was no wait outside at all read more

Horrible customer service, failed to follow up, I ordered foreign currency and I did not get a call that money was supposedly delayed, but I think they just did not ordered since the person who took my order wrote it on a post it note!!!! I was trusting he would input the order in the system but I guess not, then I CALLED to follow up an first they hung up on me, then 3 people kept picking up the line I was on hold and are all confused? I don't have time to deal with incompetent people, just ridiculous and unprofessional read more