Exceptional Eye Care Experience! I have been visited by Dr. Wells for my eye care for the last 3 years, and I must say, it has been an exceptional experience. From the moment I walk in, I am greeted with warmth and professionalism by the friendly staff. Gena the office Administrator is very professional, knowledgeable and caring and she is a great help when you need her expertise to choose a frame. During the exam, Dr. Melinda Wells, always demonstrate a high level of expertise and attentiveness, She takes the time to thoroughly explain each step of the process and answers all of my questions with patience and clarity. I feel confident in the accuracy of my prescription and with a thorough understanding of how to maintain optimal eye health. Overall, I highly recommend Dr. Melinda Wells to anyone in need of top-notch eye care. Thank you for the exceptional service and for prioritizing the well-being of your patients! read more

Great optometrist and helpful staff. I've visited twice for my yearly prescription and glasses and both times were great. Cute office and option for glasses. Easy parking and area. read more

Dr. Wells is a great optometrist, I am glad I found her. She is friendly, she does a great exam, and takes her time evaluating different lenses. Overall , best ever. read more

I've been going to a different optometrist for almost 10 plus years, but thanks to my late mom for recommending me Melinda Wells, and her staff. Her office is a hidden gem and I am glad that I'm using her now as my primary optometrist (OD). Dr. Wells & her staff is very thorough with the examination along with being courteous and kind towards their customers. read more

Everyone at Dr. Melinda Wells' office is wonderful. From the moment I walked in, I was greeted with warmth. Dr. Wells is very meticulous and informative in her examination, and both Gena and McKinsey were nothing short of fabulous. They were very knowledgeable and presented additional product offerings that made sense, all without any pressure. The glasses I received were perfect and I was shown how to take good care of them as well. I was so impressed with this establishment that I had my husband schedule an appointment. If you're looking for superb service, trust, and a hidden gem, then Dr. Melinda Wells, OD is the place for you! read more

I think I've known Dr. Melinda Wells for decades, she sends used glasses to needy countries As far as I can remember. She's always been in Lake Forest, she has a good heart, and her staff are very nice and professional. Today I'll be picking up my contacts, and an extra pair of glasses! read more

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I have been a patient of Dr. Melinda Wells for years and every appointment is like a homecoming. Dr. Wells and her entire staff are top notch in every way. Exams for eyeglasses and contacts are thorough, and I always walk out feeling great about the process. Special shout out to Gina for always having a smile and happy disposition, and to Danny, Mr. Fixit Extraordinaire with frames! Sadly I moved out of state and have a new OD, he's good, but he's not Dr. Wells. Thank you for years of great eye care! read more

Melinda Wells and her staff are the best-kept secret! Melinda is very knowledgeable and offers the most up-to-date eye exams! The entire staff will have you walking out of your appointment feeling like family :-) Thank you all for your continued support! Brianna read more

I was very disapointed with the communication (or lack therof) regarding billing. Only AFTER the exam, was it disclosed to me that there was some GARBAGE FEE for contact lens fitting. Please be aware of medical professional that DO NOT DISCLOSE all fees up front. I refused the overpriced contact lenses, and I will take my business elsewhere! read more

Dr Melinda is the BEST EVER. Very caring and gives full attention to her patients REVIEW DESCRIPTION I ahve neverf seen a doctor like Dr. Melinda who cares so much about her patients and takes her time reviewing their condition and provide advise. She takes her time to get to know the patient and she is very patient when it comes to examine clearly the condition to make sure she got the best prescription for glasses or other items. Hands down, she is THE BEST read more

I have been a patient for over 10 years and I would highly recommend Dr. Wells and her staff to anyone who asks for a referral. Sydelle Lepoff read more

The staff is very friendly and helpful and took the time to go over my choices in eyewear. Dr. Wells was extremely thorough in her exam and went above and beyond in explaining in easy to understand details a lot my eye exam. read more

Her front office was so rude & so unprofessional, she was actually snippy with me, while fumbling around. She seemed to have ni idea what she was doing. I was hoping to schedule an appointment to see Dr. Wells as she has excellent reviews. I decided to go elsewhere where scheduling a simple exam was not a problem. Someone either needs more training in patient care/service or go work in retail/fast food service. A poor professional attitude is completely unnecessary!! read more

It's easy to not think about eye health especially when I don't wear glasses. Dr. Wells ans Geena were great and teach me new ways to care for my eyes so that needing a prescription is minimized. Nice conversations all around. I'll be back. read more

Horrible experience. Never coming back. I came in as a new patient this year and my experience was not great. My appointment experience: I scheduled my appointment at 4:30 PM since that was the next available spot. When I arrived I didn't even finish completing the new patient form. I immediately started my eye exam. I don't have an issue at all with that but I felt rushed the entire time I was in that office. I felt rushed during my exam with Dr. Wells, since the moment I walked in the door to the moment I walked out. it was rushed. If they just want to hurry up and leave then why schedule patients after 4:30 PM? The office closes at 5:30 PM so I don't understand that motion. As soon as Dr. Melinda was done with me she left right away. That explains why I felt rushed. She probably just wanted to leave for the day but it brings me back to my point....why even bother scheduling patients after 4:30 PM?! Voicemail experience: I received a voice message from Danny and he's the only male person in that office so I assume it was him. The voice message he left me was muffled and I could not understand what he said. I assume it was to pick up my glasses. He just spoke in a low voice and very fast. For some reason I was just annoyed by his message. Please leave a proper voice message that is loud, clear and professional. Picking up My Glasses experience: I went to pick up my glasses and Gena was the one that attended me. She looks at my patient file and sees my eye vision results and her comment to me was "wow you have really bad eye sight". I was so caught off guard by this because I didn't expect that kind of comment coming from a supposedly professional establishment. I already know I have bad eye sight. I don't need her to tell me that or to remind me of that and I simply didn't ask for her opinion or her expertise on my eye sight. I was just coming in to pick up my glasses. Yes, I was hurt by her comment and I should have said something like I usually do when I come across rude people but I held back. At that moment I already made up my mind that I was not coming back. Like how dare she make me feel horrible for my eyes. It's generic's lady which I have no control over it. Stye Experience: I recently got a stye on my eye over the weekend and I wanted to see a doctor that can prescribe something stronger to get rid of it instead of the normal home remedies. So against my better judgement I decided to give this place a try one MORE TIME. I called yesterday at 4:00 pm asking if Dr. Wells provides stye consultation and can prescribe something if she were to see me. Gina answered and said that she does. Gina asked what is my medical provider and I told her. She asked if I can text her a picture of my insurance card which I did. When she was on the phone with me she said that she will look up the info and she will return my call. I texted the same number I sent in my picture at 4:30 PM and no response. So then I decided ok not a problem I can wait until tomorrow so that they return my call. It is 4:33 pm the next day and I have yet to receive a follow up call at all on this matter. She told me she was going to give me a call back. It has been 24 hours and no response. I am beyond upset and this is the reason for this review. Save yourself the trouble and go somewhere else. I highly recommend Love Optometry in David Hwang O.D in Irvine. I've been going to him for the past 3 years  and he's been amazing. Complete opposite experience than what I experienced here but unfortunately I have a new vision provider and that is the reason I came to Wells Melinda but that was a big mistake. NEVER AGAIN. read more

I have been a patient of Dr. Wells for close to 20 years. The last few years my attendance has been spotty at best. From the minute I called to schedule my appointment it was so comfortable. Maggie made the appointment with ease, verified my new insurance, worked around my work schedule, and sent helpful reminders for my upcoming appointment. When I arrived, I was warmly welcomed by Gena and Maggie. I started my exam with Danny who is always professional and very efficient. Next stop was with Dr. Wells and she is always a delight. Her exams are always so thorough, educational, and informative. She also I interested in my total health not just my eyes. I really feel well informed about the health of my eyes and when I leave there, I never feel pressured or upsold. Thank you for caring about me and taking great care of me. Keep up the great work Team Wells! read more

The optical services at Dr. Wells's office are of the highest quality. You truly receive personal attention from a caring team of professionals. I have been very pleased since coming here six years ago. The office accepts vision insurance which is a big plus, and they have Saturday hours. read more

My eyes have always been good. Never have a problem with them and never needed glasses... Well... age is catching up with me. I can't read the newspaper anymore without those cheapy $1 reading glasses from the drug store. So, as much as I don't like doctor visits, I set up an appointment with Dr Wells anyway. She is an excellent eye doctor! She checked everything possible and even took some crazy pictures of my eyes. She explained everything in detail and in normal people terms so that I would understand. The whole office was friendly, the visit was quick and she is now not only my GO-TO for an eye doctor, but for my wife and daughter too. Ok, a little secret... my wife has been going to her for over 20 years, but this time she took my daughter and I in with her for a "family" visit. Thank you Dr Wells! read more

Wells Melinda, OD - Front Door - Optometrists Near Me - Lake Forest, California

Super cool and great service who work there. They all nicely and friendly. They help me check my eyes are very specific, very professional, trustworthy. My husband accompanied me to check my eyes. After I finished the inspection, he also quickly booked his appointment. Good people, Good Doctor, Good service. Highly recommend!!! read more

If you are looking for an O.D. you can count on like I was, wait no more. You'll be pleasantly surprised by how this exceptional optometrist and her staff go out of their ways to care for you as one of their patients. I can't wait for my next annual vision exam with them! read more

Love that this office offers the convenience of Saturday appointments and that one is available to request an appointment online. With my work and school schedules, it's difficult for me to take care of important appointments such as my annual eye check up. Dr. Wells' office makes it easy. I went to their website late on a Tuesday night and was able to secure appointments for both me and my husband for the coming Saturday morning. Another aspect I liked about my experience is that they took care of all of my insurance issues without any problems. Also, there was no high pressure sales efforts to get me to order glasses through their office. Ample and convenient parking behind the building, which is adjacent to The Sizzler on El Toro Road (their parking lots actually connect just behind O'Reilly's.) The staff and the doctors here are very personable and helpful. read more

Just had a fabulous experience at Dr. Wells, O.D. with Gina. I found them online to see if a pair of WileyX glasses could be repaired. A quick call to her WileyX rep told us the model is discontinued. After a quick search, a pair of frames was discovered and sent post haste. I want to thank the rep at WileyX and Gina for making this experience so awesome! I love these sunglasses and I found my new optometrist. read more

Wells Melinda, OD - This is an image of customer service in physical form. - Optometrists Near Me - Lake Forest, California

Dr. Wells is excellent, very professional, knowledgeable and friendly. Very clean office and great staff. Gena in the front is so friendly and patient. She picked me out a pair of frames I wouldn't have typically picked for myself and I ended up loving them. I'm very grateful for Dr. Wells and Gena's help. Highly recommend. read more

Very grateful to Dr. Wells for spotting a problem early, recommending treatment and helping prevent a worsening problem. Great staff, who are very helpful with selecting and fitting glasses. read more

Gena was the front office lady and she was amazing! She helped me on the phone before I got there! When I arrived she was still so helpful and caring. The whole time she was very professional, attending to a couple customer at the same time. She handled it amazingly! I will definitely be coming to this facility because of your customer service! Thank you for that Gena. Your positive vibe is was so refreshing! read more

Everyone is treated with dignity and respect here at this practise. With the latest Tech ! and the Excellence of the experience of Melinda Wells is what other practices should seek to be, the office staff are so nice and trained to help each need to make an optometry a visit to look forward too. read more

I needed replacement glasses ASAP. Got in right away, office staff was very kind. Dr Wells is very thorough, even though I was an emergency and last appointment for the day. Good frame selection. read more

Dr. Wells and her staff are some of the most kind, caring, and genuine people you will meet. They go out of their way to provide great service and world-class personal care. They not only value you as a patient but also as a person. You will never feel like just a number in their office. I cannot stress enough how great this team is. I'm grateful to have found them and plan to keep going back with my family as long as I live in this area. read more

I wasn't sure what to expect when we went for my daughter's eye exam when we discovered she was having a hard time seeing things close up. Dr Wells and her team were fantastic. They were super professional and took their time to explain everything that we needed to know. Dr Wells and her team made the entire experience fun for my daughter and directed questions to her and treated her like the patient (that she was). The office was clean, organized. The staff were thoughtful and personable. The doctor was patient and came across as truly caring about her patients. Dr Wells explained what was going on with my daughter's vision in a way that both my daughter understood as well as my wife and I. Once I saw how pleasant of an experience it was my youngest daughter, I scheduled my eldest daughter for her eye exam. read more

When I first came in, it was because I wanted to support a local business right here in Lake Forest. From day one, I have enjoyed doing business with Dr Wells and her staff. Gina is amazing and always goes above and beyond to make sure that I am taken care of no matter what. I have been a patient here for years and wouldn't consider going anywhere else. read more

I recently returned to Dr. Wells' office after nearly 12 years. I had different optic plans with different jobs, that was my reason for not seeing her in such a long time. She's still the same up-beat, adorable person as before. Her staff is knowledgeable and courteous. I had my exam, needed 3 pairs of glasses (ah, old age) and I recommend visiting her office whenever you're thinking of having your eyes checked. The frames are still over-priced, but where can you go that they aren't? She has a huge price-range, and I chose someting more affordable. read more

This has got to be the friendliest and most professional Optometry Office I have been to. The office staff is very friendly. Dr. Wells is very friendly and really takes time to explain to you the procedure she is doing and the reason for it. She is very thorough. I like the way their office takes advantage of technology so you can use your computer to confirm your appointment and even to fill out forms needed on your next visit. If you live in south Orange County, I highly recommend Dr. Wells for all your Optometry needs. Their office is located very conveniently next to the Sizzler on El Toro Road in Lake Forest. There is abundant parking right outside their building. read more

Dr. Wells is the best! I got my first pair of glasses at Lens Crafters and I hated the experience. It was so impersonal, so assembly line-like. I was relaying my experience to a co-worker and he recommended Dr. Wells. That was the best recommendation I ever received because 15 years later, I am still going to her for my glasses and contacts. Dr. Wells is the nicest and most friendly medical professional you could ever imagine. But she is also very knowledgeable and thorough in her examinations. And the prices she charges for contacts are the same or cheaper than what you would find on-line. So if you live or work in the area, and you need glasses, then please go to Dr. Wells. You will not regret it! read more

My family has seen Dr. Wells for years and have always received fantastic care from both her and all of her staff. Everyone there is incredibly personable, professional, and helpful. We feel like family as soon as we walk in the door. Dr. Wells is so thorough with her exams; I have always appreciated how seriously she takes not only our vision needs but also our whole eye health. If you're looking for an eye care team, this local gem is the one! read more

I was on the search 4my ex-wife with the same name. Dr. Wells was not the particular person I was looking for, but informed me so and wish me luck on my endeavor. My next query ,after Dr. Wells, actually was my last. She finally received a long overdue handwritten apology. She may never respond, but I hope that helps her in some small way. read more

First time here, and what a great experience! The staff and Doctor are awesome. They all make you feel so at ease and comfortable. I have found my new eye doctor. read more

During my 2nd visit with Dr. Wells I am always impress with her excellent professionalism & evaluation , including her staff. She is Best of the Best. I highly recommend her expertise. Andrew F. read more

I have been a patient of Dr. Wells for many years and could not be happier with the care and overall support I receive from her and her amazing staff. Dr. Wells is very bright and knowledgeable and, at the same time, as down to earth as the come. I actually look forward to my visits to her office as I know, without question, I will be well taken care of and the staff will inevitably put a smile on my face. There is a great deal of intention and genuine care that permeates throughout the office. I feel fortunate to have her as my doctor. read more

Dr. Wells is informed, efficient, friendly, and has been my optometrist for several years. Her staff is very friendly. She stays up-to-date on the latest eye care. A year ago she recommended I take a new non-prescription pill daily to help my aging eyes. I called the company and ordered it, and I have taken it daily. My exam a few days ago showed that my eyesight has improved quite significantly from taking this pill. I thank her for her wisdom and great service to clients. read more

DR. Melinda Wells is just the best and has been for a long time. You will love the place, very clean and good staff. read more