1. Wendy Cleaners & Alterations

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    Orange, CA

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    Wendy Cleaners & Alterations

    3.5 (6 reviews)

    Services - Wendy Cleaners & Alterations

    Clothing alterations

    Clothing mending and repair

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    Speedwash Laundromat and Water Store II - The dryer the employee took out our rug, after we had paid for our time.

    Speedwash Laundromat and Water Store II

    (52 reviews)

    $$$

    I come here regularly to do my laundry and have always recommended this laundromat to my friends…read moreand neighbors because I've consistently had great experiences--until today. I was washing all of my white blankets, towels, and expensive quilts in Machine #36 when it just kept spinning and never actually began the wash cycle. I had also paid extra for the Ultra Wash option. I went to let the staff know the machine wasn't working. One employee came over and tried to help but didn't seem to know how to resolve the issue. She noticed I had selected the Ultra Wash with hot water and then informed me that there was no hot water. If there was no hot water, then I didn't receive the wash cycle I paid for. I explained that these were my white blankets, towels, and quilts, and I wanted to make sure they were properly cleaned. I asked if they could simply restart the machine so I could rewash everything, but I was told they couldn't. Then Martha stepped in, and unfortunately her attitude was very dismissive. She again stated there was no hot water and said the best she could do was give me a rinse cycle. She also told me that if I had informed them before starting the machine, they would have refunded me. How was I supposed to know there wasn't any hot water before I started the wash? What upset me the most wasn't the machine malfunction--it was the lack of concern for the customer. Instead of trying to make things right, Martha told me I could go to the laundromat across the street. I had just spent well over $60 washing my laundry, including $15 for a single washer load (DOUBLE WASH), only to be told to take my business somewhere else. I wasn't asking for anything unreasonable. I simply expected to receive the service I paid for and to have confidence that my laundry was washed correctly. Instead, I was met with indifference and a dismissive attitude that made me feel like my business didn't matter. To make matters worse, after our conversation, the employees gathered together and appeared to be talking about me. Every time I walked by, I could see their reactions, which made the entire experience extremely uncomfortable. I still had several loads of laundry to finish, but instead of feeling like a valued customer, I felt unwelcome and embarrassed. The owner has always been kind and has always seemed to genuinely care about customers, which is why this experience was so disappointing. I have a hard time believing they would approve of the way this situation was handled or how I was treated. I sincerely hope Martha receives additional customer service training so that no other customer is made to feel the way I did.

    Extremely disappointed in this laundromat. I came in to wash…read morea large rug and was using one of the larger dryers. I stepped away for a few minutes 10 minutes max and when I came back one of the female employees had taken out my rug for no reason and mentioned that she needed it and that my timer was up. What's worse is that another male customer helped her take out my stuff. The employee didn't care at all. This will most likely be the last time I come here. Hispanic Female Employee (Short Brunette Hair): Rude, lacked customer services and uneducated. Este negocio tiene que evaluar a las personas que contratan para trabajar aquí. Los empleados no son profesionales y mal educados.

    Wendy Cleaners & Alterations - sewingalterations - Updated September 2026

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