Gone from bad to worse. Thought after the remodeling things would improve. No way. Soda machine always out of most selections, rarely anyone at the counter, let alone paying attention to what's going on. They need to hire more staff, keep their beverage machine better stocked, or just shut down altogether and spare everyone the inconveniences they thrive on. read more

I wanted to take a second to write this review because the man working tonight, on Halloween, a Friday night was running the show all by himself. I wasn't able to catch his name but, if you're his boss give him a raise man. Cars were and are still wrapped around the drive through, he's a Superman. Our food was hot , delicious and delivered with a smile. Be kind , especially now a days , be kind. Thank you so much sir, I hope you get relief soon. You're a rockstar read more

They miss a lot of my order items and I got charged for it, Also they were really slow in the drive thru read more

Updated Review, 7-8 Years Later: So... fast forward nearly a decade since my last review of this Wendy's, and somehow -- miraculously -- it's managed to get worse. Which is impressive, honestly. It's tragic, really. The one fast food joint whose food I actually enjoy is literally steps from my backyard... and it's staffed by the most clueless, disaffected, sticky-countered, apparently-untrained group of people I've ever had the misfortune of ordering a Frosty from. Let me paint the picture: I place a mobile order for two Frostys -- not a Baconator, not a custom order with substitutions, no fries, no drinks. Just a small and a junior chocolate Frosty. A lay-up of an order. A one-hander. Frosty 101. Instead, I get dropped into some sad little purgatory queue with six other orders. Because I'm the last to arrive, I'm told they'll "get to mine" once the rest are done. That'd be mildly irritating if I wasn't standing there with my freshly-vaccinated, grumpy two-year-old who just wanted a post-doctor's visit treat. We wait. Ten minutes pass. No Frosty. No updates. No urgency. Just one overwhelmed-looking woman pacing around like she's cosplaying as someone in the weeds. Honestly, I've seen mannequins with more problem-solving initiative. At one point, I thought, "You know, I could summon my dead grandmother from the grave, give her a shovel, teach her how to use Western Union, and she'd still get me a Frosty faster than this staff." This whole place reeks of, "I came into some money, bought a Wendy's, and hired my entire extended family to run it with zero experience." You renovated the building, redid the lot, probably spent a small fortune making the place look decent. And yet somehow forgot the crucial part: finding a staff -- and a manager -- who know how to give a single flying Frosty. If there's a silver lining here, it's this: maybe one day this franchise will go out of business and end up in the hands of someone who actually cares. Until then, I'll keep mourning the loss of a good Frosty... just 300 feet from my door. read more

I'm so disappointed in this location. Wendy's is always so consistent and top of the line but this location is the exception. They just handed me a flat WARM soda with no ice and acted like I was crazy for wanting ice. I had to go next door to McDonald's to get a cold drink to eat with my Wendy's. I have paid for whole orders and gave come home missing half of it. This location needs some serious help. read more

I work close by and needed something quick. I order a biggie bag with no ice in the drink. I got the drink first and it had ice. I looked past this and continued to get my order. I drove back and when I got back to work I had 1 sauce which isn't the correct sauce I ordered. I ignore it and continue to pull out my food and when I pulled out the nuggets I found a piece of what looks to be a plastic bag attached to one of the nuggets I just pulled out. Very disappointing not once, twice, but three times? Crazy. read more

Wendy's - Plastic bag piece found in nuggets FOOD HAZARD - Burgers Near Me - Annapolis, Maryland

I spent 20 minutes in the drive through with only 2 cars in front of me at 5:00pm..... prime dinner time. There is no reason I should be sitting g here so long I contemplate turning my car off because I'm wasting gas.... Annoying as ever. read more

Placed a mobile order and was charged for it. It glitched and didn't send. Even though I had on the app that I placed an order and that money was taken out, they refused to fulfill my order. This was my first and last visit here, at least Ole Reliable Taco Bell was there for us read more

I pulled into drive thru and ordered, even added sugar cookies 5/5.00. When I paid for order she handed me a drink and a bag and I thought that was quick. Until arriving home I discovered no chicken wrap combo just sugar cookies. Called the place and was hung up on. What a low class Wendy's has become. read more

Wendys on veterans hwy in olde mill is horrible! The taco salads we ordered last night after a late vet visit was nasty! NO NATCHOS but had corn sprinkled on it,yuck! This is the last time we will use this Wendys. The salad was so small.didnt even fill container either !!! Beware! read more

There are only 2 people working and I feel so bad for them. They are scrambling back and forth to get the food out late at night. It took 20 minutes for us to get our food, then they forgot parts of it. This is totally understandable considering that they are poorly staffed. read more

Ordered a crispy chicken and large fry, $7.06. Drive thru clerk told me to pull up, my fries would be ready in two minutes. What I received was a half full, medium, burnt, no seasoning fry and a cold chicken sandwich. Was giving no receipt because they prob don't want people to leave any reviews. Nasty af!!! read more

The workers are basically cracked out and rude as hell everytime at this Wendy's. I get it's a fast food chain & it's late but they are extremely rude. The worker at night in the drive through is awfully slow as well. Gave me wrong drinks and food! read more

Awful!! After placing our order in the drive-through, we waited 10 minutes for our food to come out. Got home and half of our order was missing. Will not be coming back to this Wendy's ever again. read more

I don't know what is going on with the chain but I think they are trying to go out of business! This location just like the nearby one by the bridge, was recently renovated and looks nice. However the service is simply awful! Too few people who are too overwhelmed! Placed a mobile order to save time but when I went to the drive thru the line was several cars deep. By the time I got my food it was nearly out to West Street, which is a very busy street! The store is a public nuisance in that way! It took nearly 15 minutes to get something that I pre-paid for. As for the food, it's Wendy's, there's nothing special about this particular location. I like Wendy's thinking it's the best fast food restaurant that there is. However, the consistently poor service at every location, the long lines, the overworked staff, the whole thing makes me not wanna go read more

Quick service, good food, and good menu selection. The staff was nice and I got my food within 5 minutes of ordering. The menu has a lot of good choices, for picky and non-picky eaters alike. This location seemed to be adhering to covid standards well. Most of the seating inside is prohibited due to social distancing. Only 1 person is allowed in the bathroom at a time. I got the new pretzel bacon pub cheeseburger. It was tasty and I'd definitely order it again. I know a lot of people are big fans of their baconator so I'll be back for that! read more

Wendy's - Pretzel Bacon Pub Cheeseburger - Burgers Near Me - Annapolis, Maryland

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Terrible service. We had a mobile order for drive thru pickup. They gave us the wrong order. We went back around and had to wait 20 minutes in line. The service was so slow. When we told them they gave us the wrong order, they snatched back the bag and gave it to a doordasher who had been waiting for that order. I don't think they're supposed to give food to someone after it's been in the hands of another person. Seems unsanitary. They were extremely rude and condescending, even using profanity. We showed them our mobile receipt, and a woman in the back was yelling that "if we don't have the paper on our end, tell them to go away." We also did not get a refund or compensation of any sorts. No wonder this place only has 2 stars. Totally ruined our night. If I could, I would give this zero stars, but I can't, so here's 1 star. read more

TASHA!! GM at the front register was outstanding - 5 stars from me. Whole store revamp is great.

I made a yelp account just to review this place. By far the worst fast food location I have ever seen. I've given this Wendy's many chances over the years, it is one of 2 Wendy's in Annapolis and unfortunately both of them have an entirely ghetto staff, but this time pushed me over the edge. The location was dead, barely any cars in the parking lot and I was the only person in the drive through. I ordered a 5 dollar biggie bag. When I got to the window the man said nothing, never said what the price was, just stood there and waited for my card. I payed and got my drink, then waited several minutes before the man came back and asked me what my order was again. THERE WAS NO ONE ELSE IN THE DRIVE THROUGH and the parking lot was empty, how could you forget my order? I then waited another couple of minutes for my food, only to see they gave me the wrong burger, somehow. Not only did they give me the wrong burger, everything about it was dirty, the bun was covered in ketchup, the patty looked like it had been dropped on the floor and was in pieces, and it smelled like fish. I was beyond pissed at this point. I didn't care about a refund on 5 dollars, but the food went in the trash with the swiftness. I will never eat at this Wendy's again and the people working there need to be fired. Bulldoze the entire location while you're at it. And you know everyone in town knows to avoid this place. The McDonald's next door has so many people at it the line was spilling into west street creating traffic, while this place was dead. Truly disgraceful. read more

we were forgotten about in the drive thru and the service is horrible. not enough employees and the ones who do work there are unprofessional and incredibly slow. read more

Definitely won't be returning to this location! The only reason this location received two stars was because the ending cashier gave me a nice smile to go. I arrived at this location on a random, quick stop before I sit in the body shop and honestly should've keep driving. A simple order of fries, a spicy chicken wrap, 4 nuggets and a strawberry lemonade turned into triple the amount of items... and I received an attitude when it was approached at the window. I, being familiar with customer service, apologized if there was confusion on my end but that was almost a regret when I could hear baggers (and the other employees) smacking their lips as if I entered the wrong information. REGARDLESS, I won't be returning. I understand customers can be at fault for certain mistakes... as I stated before, I'm not unfamiliar to customer service or food administration... but please understand your staff can be (and was) at fault. Today was an example- and I wish I got the name of who took my order. read more

This has got to be the worst Wendy's ever...every time I've gone there, either their systems down, they are closed for no reason, or my order is screwed up and takes forever...unfortunately I've tried multiple times thinking maybe it's a one off...they prove me wrong every time with their terrible service...do not recommend read more

I once ordered a salad without any meat and I received one full of bacon. When I asked them to remake it, they made snarky remarks in front of me. When is bacon ever considered a vegetable? The environment was definitely not welcoming whatsoever. read more

It's always a poor experience here. Especially so at night. You wait forever to get your food and sometimes you don't even get the correct food. This was most recent. Ordered a Baconator. They gave me whatever this crap is. A single paddy with bacon L/T mayo. Like did they think they would sneak this by? read more

Wendy's - A "baconator" impersonation. - Burgers Near Me - Annapolis, Maryland

Sat in drive through for 20 minutes with two cars in front of me. Just horrible location and poor service and didn't even get a chance to order read more

Save yourself the trouble and just punch yourself in the face than rather go to this clown place, they apparently don't care if this store goes down in flames!!!! Cold horrible fries ( which Wendy's are supposed to be hot always ) horrific chicken sandwich from top to bottom!!!! I will definitely never return to this joke of a place ever again!!!! read more

Let me say I support diversity in all forms. Having said that I must say, I knew I should have cancelled my order when I pulled up to the window and the gentleman with two good teeth left said, hi you doing buddy. So I blame myself. The order was wrong and the food nasty. Wendy's is known for the good burgers but this place is not a true Wendy's. It's more of a hood Wendy's. I learned my lesson and it won't happen again. read more

Stopped by on impulse to try the new breakfast sandwiches. Sign said 2 for $4 breakfast sandwiches. Quickly learned that it doesn't apply to all their breakfast sandwiches. Only the ones on a small hamburger roll. So I got two sausage egg and cheese sandwiches on the burger buns. I have to say these were the worst sandwiches I've ever had. They had been assembled from precooked pieces and were only lukewarm. The cheese wasn't even melted. The sausage was cool, dry and the edges were hard and sharp from being dry. There was no butter, margarine or other condiments on the sandwich and none were offered. The bun was a little unusual; not my first or second choice. The egg was acceptable but cool and a little dry. The best feature of the sandwiches was the spicing in the sausage. Had it been hot and moist, it might have been pretty good. So far the best breakfast sandwiches are at Burger King and Wawa. Get the sausage, egg and cheese croissant Sizzli when they're on sale. Burger King will even sell you a double meat sausage egg and cheese on a croissant. You won't need lunch. read more

Let meart by saying I have visited this location three times this week during the evening in hopes of grabbing dinner, instead of cooking. However, each time I visited the store no one answered the drive-thru microphone to place an order and when I finally gave up I drove to the window to order and each time I was told they were closed. Please note this was between 7 and 7:30pm each time. Now the biggest surprise was the last time I visited the store I could see two employees in the back appear to be having sex in the back. One of the people was a short African-American woman and a young man and there appeared to be no one else in the building. Went there again today for breakfast hoping they would be open and spoke to the manager on duty and informed her (Laran - maybe misspelled) of what happened during the week and I was blown off like I was making up a story and because I showed up 10 minutes before 10:30am I was informed they are no longer making breakfast, but they went ahead and made it anyways however I did not trust the food in fear they spit in it so I had to trash my entire order. I will not longer return to this restaurant and I highly recommend anyone else to do the same if they don't wish to eat food that has been spit on! read more

I had to wait for what felt like forever, and the staff was rude. They also miraculously forgot what my order was and I had to repeat it at the pickup window. read more

Wendy's a good place for a quick bite to eat. It has good deals. The food isn't always guaranteed to be fresh when it's served and the inside could be cleaner. We ordered chicken nuggets and fries when we went. It was good, but nothing special. I'd say Wendy's is your classic fast food stop. read more

Salad was weeks past expiration, staff was snotty and rude. I will NOT be back. EVER.

I generally think that Wendy's has the best fast food burger. That being said this has to be the worst run store I've ever tried to buy from. Many many times I've gotten in the drive thru line only to leave because of how slow they operate. I've literally gotten out of line and gone thru the McDonalds right next door and the line at Wendy's hasn't moved read more

We had such little time to purchase lunch and Wendy's was the closest fast food restaurant. It was before the lunch hour, but the lines were long. It took longer than expected, but once we ordered the food came quickly. read more

Recently moved to Annapolis, and chose Wendys for late Saturday meal. It was OK. I know it is a fast food place so I didnt expect too much, but they could do better than that. When we got home and opened the bags we discovered that they did not put everything we asked for, and we did pay for them. Anyway, it wasn't the best in terms of putting the order corretly. about the food: as most Wendy's. read more

Workers move really slow like they don't care. Waited about 10 minutes for a response on the intercom.

If I could give zero stars, I would. We waited in line for easily +30 minutes and dealt with completely unprofessional drive through staff, after the staff had us wait to even place an order and seemed to have no sense of urgency. The franchise owner should be concerned about how inefficiently this location is running. read more

just went thru the drivethru, ordered a double stack, biggie bag with a coke, got out on west st and oened the bag, got cold french fries, a chicken sandwich, and a unsweet tea......nothing was correct. even the chicken sandwich was cold. the chicken tenders were warm, but worst experience ever. read more

I should start by saying I actually like Wendy's food. But this location is Seriously the worst Wendy's I've ever been to. They were not open their posted hours - I got there at 9:40 and the dinning room was closed even though they were supposed to be open until 10. The drive through was slow, took over 20 minutes and there were only three cars in front of me. Once I got to the order window, no one answered. After about two minutes I called out and they said they would be right with me. I waited a full five minutes after that and still no one came. I called out again and After a few more minutes someone came and took my order. When I finally got my food, the fries were cold, the chicken sandwich was chewy and luke-warm. And they didn't put the chicken nuggets in the bag for my son's kid meal - which I didn't find out till after we got home. I went to leave a review on their website, and discovered you need a receipt in order to do so, at which point I realized I never got one. I will definitely not be back. read more

It's been a few weeks. We had drinks. We're getting wendy's again... this time they did HAVE one baked potato, but it was past its prime and we were told by an employee they didn't feel comfortable to give it to us. Mind you we're in the drive through and gone in 2 minutes therefore unlikely to come back. Got a side salad and a small fry in lieu of and actually pretty impressed by the level of fucks given. So an extra star. Couldn't properly heat his name but believe it was DeAnte and DeAndre. Hope this employee recognizes themselves and appreciates I super appreciate them! Rest was fresh and tasted good. No 5 stars since no ranch. Like none. read more