This must be a joke. I ordered a baked potato and what I got was completely smothered in chives to the point it was inedible. No butter, no sour cream, nothing to balance it out--just a dry potato buried under a mountain of chives. To make it worse, the customer service was poor Absolutely disgusting and a complete waste of money. read more

Wendy's - Fast Food Near Me - Chesterfield, Virginia

AVOID THIS WENDY'S AT ALL COSTS! I found a bug on my burger and literally threw up when I realized what it was. At first, I thought it was just part of the meat, but upon closer inspection, I saw it had tiny wings. Absolutely disgusting! read more

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This Wendy's Service was not good on the day I went which was yesterday. I have been here before it wasn't that bad. I think it depends on who is working. The cashier's attitude was poor. I asked for my mom's and my soda and tea to be gotten from the back because I always have a problem with the do it yourself machine. She gave an attitude about that. They don't provide dine in trays. The ambience left much to be desired. I would not use the restrooms because they were dirty and the trash was overflowing. I mentioned this to a server and he didn't seem very concerned. I will not be going back to this Wendy's. read more

Been going here off and on for years never really had a real issue with this location. But now that the other location down on Ironbridge is out this will be my go to location. So hopefully they won't let me down. read more

Wendy's - Spicy Chicken Sandwich - Fast Food Near Me - Chesterfield, Virginia

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Today was my first time trying breakfast from Wendy's and I'm glad I opted for this location. The staff was friendly, very efficient and the food was piping hot. I had a bacon, egg & cheese biscuit with roasted breakfast potatoes. There was a generous amount of REAL bacon on the sandwich and the egg was also real - not that weird powdery stuff you get at some places. It kinda felt like a biscuit I'd make at home, which is always the best, right? The parking lot, drive through windows and sidewalks were all very clean. If this location didn't meet your expectations before, maybe give 'em another try. They had it going on today! read more

Wendy's - Bacon, egg & cheese biscuit w/potatoes - Fast Food Near Me - Chesterfield, Virginia

I'm really tired of the poor quality from this location. It also seems the 2 for $ 6.00 is now a mini chicken sandwich. So the 1/4 single must be smaller as well. It's sad for the value you can't beat Wendy's but for the poor quality I will pass! I'd rather spend more elsewhere. read more

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Went to Wendy's today as its been awhile since I ate from here. I didn't go through the drive through, so I can't speak about the experience like the others. I went inside to order my food and dine in. I ordered the Spicy Chicken sandwhich and the Taco Salad in small. For a small they gave a lot and for a fast food it tasted good. When I came today the service was quick, but I did see a long line at the drive thru. The service was nice as the employees were kind and weren't reluctant to be there. I'd recommend for eating in, not sure about drive-through. In the end, it's a Wendy's. read more

Wendy's - Taco Salad - Fast Food Near Me - Chesterfield, Virginia

Came for my first Wendy's breakfast experience today. Upon pulling up to the clean parking lot and building i headed to the drive thru with my mate. Neither of us knew what we wanted and asked the extremely nice person at the window for a minute. We ordered the maple bacon chicken breakfast sandwich and the bacon, egg and cheese biscuit with roasted potato fries. Everything was hot and fresh and handled with care. We both enjoyed our sandwiches and fries and neither of us shared with the other. :) read more

Wendy's - Chicken maple biscuit - Fast Food Near Me - Chesterfield, Virginia

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The hot honey chicken sandwich was delicious, the drive through service was atrocious! It took north of 10 minutes to get my order taken while sitting by the order taking communications pole. Thought there might only one person working, but it actually looked like 4, with no in store ordering taking place. In spite of the sandwich, I'd be hard pressed to justify going here again! read more

This location is very busy and very understaffed! That being said, I think they did an excellent job filling our "rather large order" (there were five of us) and were very polite and were very calm under the pressure. Only reason I didn't give them 5 stars is because overall the location needs to improve! read more

This place is rough all around. The drive thru was wrapped around the building so I decided to order within. (Line due to slow order turnaround imo) There was a slight line inside also and it was moving slow. Placed my order with the less than enthusiastic employee and went to get my drink. The machine was filthy and covered with splashed syrup. I went and grabbed a set to wait and glanced over to the condiment station and it was covered in trash and ketchup. There was garbage all over the floors too. I got called to get my order and I realized I forgot to order something so I put my food down and got back in line to order again. This time I was ignored. So I left. Overhaul or shut it down. You'll need to up your game Wendy's if you want to say relevant. Good luck! read more

Wendy's - a menu and flowers in front of a restaurant - Fast Food Near Me - Chesterfield, Virginia

I ordered the Cobb salad and it was fresh and delicious. The service was fast and friendly. The restroom was clean.

I literally got a uncooked chicken sandwich. Like are u trying to get me sick. I bit into it and noticed. I'm never coming here again this was a very disgusting experience. read more

Wendy's - Raw Chicken sandwich - Fast Food Near Me - Chesterfield, Virginia

had to wait 10 minutes for my food then got cold fries hard chicken sandwich and did not get my order right i asked for spicy nuggets and they gave me regular nuggets i will not eat here again read more

OMG! I couldn't get the app to work on my phone after two tries with two different credit cards. Finally I ordered online with my Laptop. When I pull up to the drive through they told me "we're not like other restaurants, when you order online you still have to go through drive through. We haven't even started to cook your order till you get here." Say what?!! I explained I ordered online and paid and she repeated what she said. Are you KIDDING ME! If I wasn't desperate to take breakfast to church group I would have cancelled order but I needed it and had already paid Online. Beware! Online ordering is not what you think. read more

How you have hours posted that Drive thru Closes at 1:00 am and I pull up 12:40 just to get frosty but manager says they closed that's not acceptable read more

This place needs to be shut down ! The customer service is awful you pull up you don't even get a hello . I live 2 minutes if that away from this Wendy's just a turn out my neighborhood then a left and in at Wendy's and yet I still drive 15 minutes plus to q different Wendy's because I hate this place . The food is never " fresh " and no where near it . This time was the worst I got nuggets that were 20 seconds from being burnt but they still had that taste . They were nasty! The lady at the window probably knew this food was trash because what do you know .... no receipt . I was coming down from an allergic reaction so I didn't wanna go too far from home and I wanted to hurry and get back so unfortunately I didn't think to check the food biggest mistake on my behalf. Please please please don't waste your time nor money in this place . There's many different restaurants next door and across the street or if you're like me and just want Wendy's from here and there there's one up the street in front of the old neighborhood Walmart ... it's a bit of a drive from this one but it's worth it !!! And ohh watch out for the massive hole when making the turn to the drive through or there goes your tires .... read more

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Decent interior and the food was fine. Lots of flies inside... Slightly slow service. Fine but wouldn't I wouldn't travel for this Wendy's.

I came in the drive thru the other day and I would just like to say the customer service was amazing! The line took a bit long, but the lady in the drive thru was extremely nice and efficient. She reassured me my food would be ready quickly and she was really quick with giving me my change. She looked really young, but was really mature. Sunday's are the best! :) read more

This Wendy's is false advertisement , they say they open until 2a.m. but closes before 9p.m. A Big JOKE!!!!!

Shania is the manager and she is amazing! I ordered in store and she was so pleasant to work with. The staff was effective and quick with my order. The location is clean and the staff is friendly! We will be back! read more

I never know why I keep coming back to this location. They continue to get my order wrong. I would say in the times I have been their my order has been wrong about 80% of the time. If you go here make sure you have time to check your order before leaving. read more

Wendy's - Fast Food Near Me - Chesterfield, Virginia

We ordered a single with mustard and tomato only. It came with ketchup and cheese and the hamburger was not cooked thorough, it as pink. Tried to go to the door to have it redone, doors were locked. Tried to call but the only thing I could do was leave a message. Couldn't do that because the mailbox was full. Very disappointed!! read more

Never had a problem with this Wendy's my mom always took me here to eat the chicken nuggets, when I got a little older I got the salads and the baked potatoes and the chilli. The food is always prepared like it should be and it's always tasty. The employees are always very nice and helpful. The bathrooms since the 90s have always been the same way they are til this day smelly and dirty, I wouldn't take my kids to use them. I like to sit in the Wendy's not too many people do but it's nice. read more

The customer service is lacking. How can you have an employee argue with a customer & the manager sit there and laugh. Rude! If you don't like your job, find another one. After I saw that, I walked out. read more

Consistently slow and inaccurate with the orders. I asked for a spicy chicken with ketchup only and they got it wrong. I went in to get it fixed, it took 2 more tries before it was right. Food seems greasier from this location than other Wendy's. We have eliminated from our rotation since it's such a hassle. read more

Awful service. Employees arguing in front of customers, cussing at each other. I waiting 30 minutes for a 4 for 4 and didn't even get my cup until I asked for it. They ignored customers standing and waiting to be helped, the cashiers hat was backwards which was extremely unprofessional. Don't go to this Wendy's, eat the shit in your backyard, it'll be better. read more

This Wendy's has the worse service for drive thru ever; I have been here numerous times and they have ALWAYS messed up my very simple order "baconator with NO Cheese" this place is horrible read more

They food is okay fast food. The run of the mill fare you'll find at Wendy's. The problem with this one seems to be consistent: customer service. They frequently get orders wrong and the wait times are far too long. We keep giving this one a chance because once in a while, they don't completely screw up. Then the next time, we are reminded why we should probably give this place a wide berth. Again, I've never had a problem with the food itself tasting okay but dine at your risk if you expect to receive exactly what you ordered. read more

Almost every time I go to this Wendy's they take up in a half an hour to make a simple order ain't even collected a porn example we waited to half an hour and we didn't get a full or dare read more

Terrible service tonight, it's a shame bc the food is good. Customers standing in line waiting to order, customers waiting for their food to be served. Drink machine is out of soda's. The drive up window has customers clear around the building. The gal at the cash register keeps leaving to go into the kitchen. Management appears to be MIA! read more

@Wendy's (Chesterfield Courthouse), VA: The worst Wendy's ever: Horrible service!!!! I would like to think training is simply needed, as opposed to blatant discrimination. However, there has never been a time since 2012, when we moved here, that we have gone to this Wendy's and our order was right, fresh, hot, or we simply got decent service. Some of the people are argumentative, severely lack customer service skills to specifically diversity skills, and most of all fail to understand the concept that this is my money I am spending to help keep them in a job and open! I once believed organizations such as Wendy's deserved higher pay, but definitely not in the state of Virginia do they deserve a higher pay!!! Just out of the hospital and all I wanted was a large Chili and a Apple Pecan Salad with tomatoes. Got the Chili it was luke warm, the salad had no tomatoes, and my husband got tired of arguing with the idiot who waited on him. She couldn't even get a Junior Cheeseburger right, so I agree why would he argue about tomatoes on a salad!!! If she is having a bad day.......GO HOME!!!! If she lacks training........TRAIN HER!!! If she can't get it together........FIRE HER!!!!!! Nevertheless, I am fed up and every time service is horrible, I will post it on every social network there is!!!!!!! The MOST HORRIBLE SERVICE EVER!!!! read more

The service at this place is always slow and pretty much terrible. I've never been where it didn't take less than 15 minutes or they forgot something from my order. read more

I just sat in your drivethru for 8 minutes and your cashier never answered or responded. I recorded 6 minutes of sitting there on video. I drove around to the window and no one was in sight. This was at 10:10am on 2/25/16 and your store was "open"... Needless to say, I went somewhere else, as I will be doing from now on. read more

Please read the reviews of previous posters. DO NOT SPEND YOUR HARD EARNED MONEY AT THIS WENDY'S!!! They treat you as though you are an inconvenience before you even order. There was a lady there with braids and glasses who says at the drive thru "Hold On" and then, "What are you ordering?" Then she proceeds to jack up my order and and rolls her eyes when I pull up to the window and still hands me the incorrect order of nuggets when I specifically said barbecue chicken sandwhich.....I told her of this and then she states, "Well, I only charged you for the nuggets." Then closes the window and forgets to give me back my card! There is no retraining for this. She needs to be terminated immediately! This isn't the first problem I have had with this Wendy's but this time was too much! I can walk to this store but I would rather drive 5 miles away to the next nearest Wendy's. Please avoid this place until new customer service oriented management takes over!! read more

Just don't go here!! I visited here on this past Saturday after running errands, I decided to stop and get lunch. The drive thru was wrapped around the building, so I decided to go inside. BIG MISTAKE!! I ordered my food at 12:06 pm and I did not get my food until 12:36 pm. A whole 30 minutes for a grilled chicken sandwich combo with hot fries no salt, not good and my food was cold. The Manager (a tall guy with glasses) was helping the drive thru but what got me is that the front line was full of customers waiting for their orders including myself, and instead of him helping the cashier push the orders out, he went outside. It upset me to the point where I called the store manager to complain. Also what made me angry was that the cashier never once sanitized her hands in between handling money and touching the fries and other food items so I said something about that. Critical Violation!! read more

I just tried going through the drive-thru here after a long day of work about 45 minutes ago.The store hours say they are open until 1AM. I sat forever at the speaker waiting to place my order and got no response. I then pulled up to the window where you typically pick up your food and what looked like the manager mouth "we are closed". She didn't even bother to come to the window and speak to me. Had she explained WHY they had closed almost 2 hours before they were scheduled to I would have driven off understanding. I know better than anyone how hard it is to motivate employees who are being paid minimum wage or just above for a thankless job but this is just ridiculous. I won't be returning to a Wendy's anytime soon. I can handle mistakes at a fast food place or unfriendly staff but what just happened makes no sense. This review could have been avoided had the manager bothered to explain the situation. read more

I've have never been to Wendy's here at this location. First of all the drive-through line wait was horrendous. Second of all when I got to the ordering menu the lady asked me to wait. No hello thank you for choosing Wendy's or anything. Then when I started ordering she kept getting my order wrong. Then once I was finished she give me my total and that was it. The wait to get my food was also horrendous. With two hungry babies in the backseat of my truck I had to wait. I chose fast food because it is fast food. Once I got to the window I was not greeted or any. The lady gave me my total and went and got my change. She gave me my change without a receipt. Wild I reached into my wallet to put away my change she was waiting for me to turn around to get my filthy drink. And by filthy I mean if I held at my house would be covered and Dr Pepper. I grabbed it knowing that my hands of becoming a Dr Pepper and I asked for a napkin. Seemed very frustrated with me because I asked for a napkin. She just put it in my bag and give me a bag. Then she closed her dresser window and waited for the next car. No thank you for choosing Wendy's have a nice day hope you enjoy your food nothing. This the most lousiest drive-through experience that I've ever had. I'm thinking about calling Wendy's and complaining but I don't think that would do any difference I think this review will help other people avoid this location. I love Wendy's I even worked there for two years. That is all. read more