I went through the drive through last night, March 15 around 10:30pm. I was the only car in the drive through. They took my order then asked me to wait in the parking lot to receive the order. This was strange since I was the only car plus it had never happened before. I went there again tonight, March 16, around 9:15 pm. I pulled up in drive through and placed my order. The cashier said they're only accepting cash. I don't know who is running this Wendy's but this is ridiculous. The night crew do not seem trust worthy and it looks like new people are working there now. I don't trust buying food from here anymore. The area is nice and whatever is going on during the late shift is unacceptable. read more

Morning shift takes way to long for drive thru orders , on of the worst ones I've seen

If your looking for fast food I suggest you go somewhere else. Sat in the drive thru for 30 mins and there were only 4 cars ahead of me. Definitely not worth the wait it's only Wendy's read more

ZERO STARS!!! TERRIBLE!!! This Wendy's is by far, the worst I've ever been to. They've gotten my order WRONG the last FIVE times. How do you get this order wrong: Dave's Double CHEESE ONLY! This location would mess up a small order of fries. I've contacted Wendy's Corporate TWICE about this horrible location and all I get is a boilerplate email response saying "So sorry, maybe we'll get it right next time." Here's the problem, and I'm sure this will upset some. The cashier went back to the grill after I told them they got it WRONG AGAIN and told the old lady "Queso only". Right there, I knew the problem. And it's not the first time I suspected this. English appears to be a second language spoken there, if at all. I slum over here to this Wendy's only because In n Out is further away and it's ALWAYS crowded (unlike Wendy's). I'll now make the trip. Customer Service and quality is nonexistent at this location GO TO IN N OUT OR FATBURGER FOR A QUALITY MEAL.... read more

What a horrible service. These kids that are working in the drive thru needs to fix their attitudes and these are OUR future Generation. Part of an interview process should be a test on how they take orders from the drive thru and when they meet customers. read more

The service here is trash. I ordered food at 11 at night and these guys gave me food that's been sitting out all day hard chicken sandwich, hard chicken nugget how do you work at a fast food restaurant and you don't know how to warm up fresh food it makes no sense. I tried to get my refund and still got no refund this branch to Wendy's is horrible horrible customer service, horrible food do not come. read more

This is for Christian, great customer service for later visit. Super nice, courteous, and very quick! Deserves a shout out!

If I can give no stars I would ordered around 8:30am literally no cars in the drive thru still had to wait for my food just for it to be really cold & disgusting ! First bite into the chicken & lost my appetite after seeing this . Save yourself a headache & go somewhere else ! read more

Wendy's - a closeup of a sandwich with meat - Burgers Near Me - Chino Hills, California

Wendy's usually has good food, and I appreciate the side options, but when they can't deliver what was ordered, they need to have a way of communicating with the customer. A few weeks ago, I ordered at the drive through at this location. One of the things I ordered was an unsweetened iced tea. It even says "unsweet tea" right on the receipt. Did I get an unsweetened tea? No. I got sweet tea, but didn't know until I got home about 15 minutes later. I completed the survey on the receipt and expressed my displeasure at buying a drink and having to dump it in the sink (I really do dislike sweet tea that much). Part of the survey asks if I'd like to be contacted by someone regarding the issues experienced, and although I indicated I'd like to be contacted, to date nobody has reached out to me. I even messaged Wendy's on their FB page and got absolutely no response there either. This restaurant chain truly could care less about their customers. I'm glad there are other options out there. read more

I should've read the comments before coming to this Wendy's. I was finished working out & started to crave a quick bite. I was scrolling through TikTok & came across a deal that Wendy's was offering. So I decided to give it a try. I pull up to the drive thru at 11:50pm and as I pull up there was no answer for a good 5 minutes. After 5 minutes of patiently waiting, I had placed my order which required me to download the app. As I'm downloading the app they rudely ask me to "go to the parking lot" I was going to tell them no only because of how rudely they asked me. But I wasn't in the mood to argue. there were no other cars & based off all the 1 star comments I can see why. I ended up placing my order successfully but you could tell NONE of them want to work at all. They made me feel like ordering there was extremely offensive. Even though I just ordered 1 item. I've never had that specific experience in my life. read more

I have no idea why the management isn't all over this place. Every time I go, my order is incorrect, the workers seem like young kids who are being forced to work so they sound like robots. 0 customer service all the way around. The wait times aren't that bad but it's still not worth it if you're going to get sloppy cold food from monotone workers. read more

Worst customer service ever... Alan in the drive thru asked me if it was okay that he doesn't give me my change back because they were low on change lol then I got home and half my order was missing smh... really sad cause this spot is close to home for late night cravings read more

After a 7 hour drive we stopped here next to our hotel to eat. Long story short the forgot two items and the burger bun to one hamburger was hard as a rock. I tried to call and see if I could pick up the missing items and the lady who answered was rude and hung up. I wasn't mad or rude just hungry. So sad I spent $45. Here and went hungry. read more

This is ridiculous. I went thru the drive thru and ordered nuggets. The pothead who took my payment asked me to park in the front and they would bring it out to me. It's been 10 minutes and still waiting for my food. To make matters worse, the dining room is not open and I just see employees walking around aimlessly. read more

Slowest drive thru I've ever been to and not to mention the workers there are just a bunch of kids who could care less about their job.

Did not receive any of the items ordered! Ordered 3 baconator combos and one bacon egg Swiss croissant combo... received 4 sandwiches that were on some weird shiny buns, one slice of bacon in each, egg and American cheese. Trying to call them is a joke cause they never answer!! read more

I hate giving places 1 stars.....but this place actually deserves it. Waited 25 minutes in the drive thru even though there was only 3 cars! And then I got the complete wrong order. Didn't noticed til I drove away. 1/3 star rating. read more

Unless you have at least 30 minutes to wait in line...don't bother to go. Also, same issue at other Wendy's locations in So Cal. So, don't blame the employees, blame the management. read more

They don't even deserve one star. By far THE WORST customer service I've ever seen in a fast food restaurant. We pull up to pay, first they hand us the wrong order. As we're waiting for our food to be cooked, a customer comes back saying they got his order wrong. He kept going door to door and they were ignoring him. Once they were talking to him we noticed some shouting going on. The one employee yelled "F@*# you!!" Right back to the customer. All while this is going on, the guy taking orders has his apple AirPod in his other ear. I don't care how angry the customer was, you DO NOT talk this way to customers. I don't know who hired the people that work at this Wendy's but they did a terrible job. Will not be going back. I am so disgusted. This is chino hills, not Pomona. Smh. read more

Worst Wendy's ! Check your bags ... We paid for 3 large chilis and we were under served ( containers half empty), we got one large and two small ones ( cheaters) ... Never again , will always check the bags read more

My girlfriend and I stopped by after a long road trip, since it's in front of the apartments where she lives. From the get go in the drive threw, the guy taking our order seemed to be rushing us, on top of that he asked us to repeat our selves several times. Slow down, man. We pull up the window, not sure if it was him or not but his name tag said Hassan, we asked for ketchup bbq and ranch for our 5 dollar biggie bags and they only gave us one bbq. I understand if it was busy and all that, but it wasn't so what was the rush? I personally don't mind not coming back to this location at all any more. read more

one star. food was stale, the woman at the drive thru was super mean, and the frosty tasted like nothing but ice. i cant believe it.

Damien and Eric.. let me just say... they give the best customer service! They would make great managers.

Placed a simple order of a spicy chicken sandwich NO MAYO. Get home to discover a ton of mayo in my meal. Tossed it in the trash. Thanks for the waste of time, gas, and money. read more

Reading most of the 1-star reviews made me realize I'm not the only one who noticed the bad customer service. I came here Sunday night, September 4th. The female who took our order appeared nice. As we were ordering there was a moment of silence and it sounded like there were kids screaming in the back (there was no one in the dinning room area, it was closed). I ordered a coke, they were out. I asked for a sprite, they were out. I asked for a dr. pepper, then she FINALLY told me what drinks were available, along with a male worker in the background yelling out the available drink names and laughing. I pulled up, thanked her each time she handed me my order/change and didn't receive a "you're welcome". When I was handed my bag of food, she didn't acknowledge it was my complete order or say "have a nice night". She just walked away. Food was good as always but that's it. Management really needs to get involved because this is making the business look bad, and these kids won't ever learn/grow up if they're not told anything. They're over 18 for sure and should have matured already. Professionalism will take you far. read more

I got there at around 11:00 a.m. and this place is definitely drive-thru oriented. I waited at the front counter for a good 5 minutes before somebody finally assisted me. The only good thing about this place I would say is a paper towel dispenser in the restroom. They dispense the perfect length at the perfect rate of time. Random, I know. read more

This Wendy's needs to get with the times and accept digital pay because this is ridiculous.

This has to be the worst Wendy's I've ever been too. The soft drink fountain literally had nothing to drink but 2 types of soft drinks. The manager was doing nothing about it and just apologizing every time a customer told them about it. How about you stop apologizing and remedy the problem. Poor staff was trying their hardest. The management is to blame for this place. Then they have no AC spot smells like grease mix with cow manure inside for some reason. Dave would be real disappointed with this establishment I believe!! read more

Out of sausage... Closes earlier than posted hours... Multiple accounts of this all happening... Mobile app doesn't start your order until you get there even though you pay when you enter it... How do these places stay in business? read more

Skip this place....Slow service, orders are incorrect, little to no quality assurance, I tried giving this place several chances, but there's no hope. We can blame staff all we want, but they're clearly a reflection of management. Luckily, there are far better and healthier choices around the area. read more

Stay Away from this place. Have always been a Carls guy thought I'd give wendys a try bad idea ordered a Daves triple guy on the speaker mumbled took 4 times to get my order thought it was me got to the window and couldn't understand him there still mumbling. I got a single and payed for a triple first time I ever got ripped off at a fast food restaurant. Looks to me as a bunch of unsupervised kids who don't care. Have sense told every one I know and a few said its this store and said pipeline location is good I think I'll stick with Carls. read more

The staff here (Tania & Maritza) provide top-notch customer service! My dad is retired and visits at least once a week. They are so nice to him and remember his order. Thanks for showing an old man some kindness in this crazy world! read more

I just had the worst experience at this Wendy's. They took my order had me wait almost 20 minutes in a drive thru window only to tell me they "ran out of sausage". no apology. just do you want another sandwich or cancel the order. how about have someone come out to your customers to let them know you're out so they can make that decision before reaching the window. read more

BEST customer service around!! They helped me out through a hard time using my coupons! I WILL COME HERE AGAIN!

i ordered a cheeseburger without meat in it just bun and cheese for my picky daughter in the drive through and when i got my order it was so small and they charged extra for it so i stormed into that dump and told them their mistake and the cashier got the manager and for some reason the manager got really pissed at me for no reason so i just asked for them to give me my money back or at least let me pay the price i always pay and the dumbass refused and i showed her how small that stupid grilled cheese was and she wouldn't do anything about she charged twice what i usually pay for that thing and i was really pissed and i left and my daughter told me it didn't even taste good never coming back read more

The wait time was much longer than In&Out. What a dreadful experience. If you're on a tight schedule stay away from this place.

rude workers, also they closed earlier than supposed too. i showed up 12 minutes closing time and they told me they were closed already and wouldn't come to the window or answer the speaker after . read more