I stopped here with a group of family members , we sat down to eat. Great service and helpful staff. The food came out hot and quite fast. Everything looked cleaned and organized. read more

I just order me a combo off DoorDash from this location and when I open my sandwich it's hair wrapped around my whole sandwich this is very nasty and unacceptable the worst experience ever read more

Wendy's - I just order a combo off doordash with a jr bacon cheese burger and it's hair rapped around my whole burger - Burgers Near Me - Haines City, Florida

The food service was horrible, surprisingly there wasn't line but yet they still made to mess up the simplest order and it's quite annoying and frustrating because it's just a BURGER WITH CHEESE only yet I get all the topping in the world. read more

Wendy's - I asked just for CHEESE ONLY - Burgers Near Me - Haines City, Florida

Cold fry's cold food. Fast service due to all food premade. Not hot or fresh. Store dirty and my shoes stuck to floor, you can hear them stick as you walk. read more

Wendy's - Cold frys - Burgers Near Me - Haines City, Florida

I encourage you not to waste your time patronizing this Wendy's. I just stood in line where I was the only person in line until 10 minutes and then a family joined me. No acknowledge that I was standing there. No we will be right with you sir I filling a large door order or even sir you can use the kiosk for faster service. They all completely ignored me. So at about 15 minutes out of curiosity I asked can someone take my order and the young rudely waved me off muttering yeah yeah. When she finally came to the register she rudely said "now I can take your order. I declined at this point. She then responded "I guess you ain't hungry ". This is a good example of why Chick-filA consistently have lines and lines of repeated customer and people reluctantly come to Wendy's out of convenience. Obviously there's no leadership or management that cares based on all the previous reviews. read more

Hubby had a big burger with bacon and got barely 1 piece. I wanted a bkfst baconator this morn and this is what I got....really Wendys? Not fallin for your crap anymore esp since we travel alot and have never had worse service or food. read more

Wendy's - Check out all that bacon on the BACONator - Burgers Near Me - Haines City, Florida

Food not satisfied. I pay for che ese on my Burger, but not included. Service horrible, I requested for my receipt, and after 5 min., waiting I left. Now I call no answer. And instead of 10 nuggets I received 7. Not recomend to nobody. read more

I have lived in this area my entire life and this location of Wendy's has never been good. Every doordash/uber eats order I have received is always completely wrong or missing majority of the items. It's a waste to pay extra for stuff and never even receive it or receive a complete different order. read more

DO NOT WASTE YOUR TIME!!!! worst wendys ive ever been to, waited from 6am to 6:15am just for them to tell me "they arent open right now" even though the hours are 6am-2am. read more

After waiting 45 minutes in line, I was informed at the window that they are only accepting online orders by Joydelice. She was very rude and I have the whole thing on dash cam. I will be forwarding it to corporate and posting all over social media. Sad part is I think she's a manager. Horrible customer service and a nasty attitude. I'm glad I kept it kosher. She should not be working in customer service speaking to customers like that. read more

I went in on Veterans day for the highly publicized Veterans breakfast, but was told in Spanish (I assume I was being told that and nothing else) three times then l told in broken english that they do not offer it there. Why dont they offer it here? read more

This establishment was very slow only had (1) drive thru opened. They didn't want to use my prepaid card for the order.

Says open at 6:00 Am,went there at 6:28 by drive thru wait few minutes nothing,pull foward and get to the window and no body shows up.

they got my order wrong and didn't give me half the things i ordered or any sauce and they repeated my order to me twice and still got it wrong i don't know how you mess up that bad but they managed to do it effortlessly read more

It's a Wendy's. Not much else to be expected from the experience. They have the touch screens for drinks which I am a skeptic of for bacteria and germs. The staff are quiet but not unfriendly. It's a newer remodeled location and there is plenty of modern seating with tables and booths. There is also a mini lounge with a tv and comfy seating. There might be a retirement community nearby because there was lots of senior citizens eating inside. They call your name when your food is ready. Of course the food is hot and tasty. read more

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Terrible customer service!!!...Click link to view video of my Wendys experience: https://www.youtube.com/watch?v=gRjrfZB-pVE&t=5s waited in line, 4 people ahead...no one comes to greet or take orders...not even to acknowledge our presence...left . got in car and went thru drive thru. pretty new building...terrible service read more

This Wendys is horrible. When Wendys breakfast first came out I would go once a week to get the honey chicken biscuit. The last two times I have gone I had to throw it away. Biscuits hard and cold, chicken lukewarm. I'm done. Fool me once shame on you. Fool me twice shame on me. read more

Not good for a Wendys. Out of Ice, causing soda with no carbonation. Chicken sandwich was super dry! Nasty!!

New store out of a lot of the soda! Nice staff. Good food. No Apple Pay- they their own app for mobile pay. read more

Wendy's - Drive thru is a double lane - Burgers Near Me - Haines City, Florida

Normally I am a fan of Wendy's, however this new Wendy's has some serious kinks to work out. We visited the drive thru of this location. There was only one car in front of us, so we were hoping for the process to move along quickly. Both my daughters ordered nuggets, one as part of a kid's meal and the other ordered them individually. Unfortunately they were not ready when we paid, so we were told to pull up and someone would bring them right out. We waited in the car for almost 10 minutes, then my husband went in, where it took another 5 minutes. The driver thru employee had told another worker to bring the nuggets out as soon as they were ready, however that employee forgot. We also learned that this location does not have fruit for the kid's meal, even though the drive thru menu states apple slices are available. The food, although not as hot as we would like, still had the good flavor you would expect from Wendy's. I hope that as time goes on this new location can bring their customer service levels up to par. read more

While waiting for my food (which took 10 min for 2 fries and a frosty) i saw one employee touch his dirty, broken phone with his gloves and then go back to making burgers. I saw another employee touching raw burger meat with his bare hands. Gross and major health code violation! read more

The crew today was extremely distracted and prepared my food wrong.

This Wendy's is a tarnish on the reputation of the brand everywhere. At the drive-thru I had to wait 20 minutes for a LARGE SODA. The Wendy's restaurants I go to usually are fast. Instead It is the exact opposite. I will never bring my business again to this horrendous excuse of a fast food establishment. read more

Most fast food places have issues when they first open up. This place is still having them. I stopped coming for a few months, but they are still screwed up. My question is, where is the owner and why have they not fixed this place. I got a number of burger place to choose from in this town, so this is the last time I am coming here. read more

Wendy's - The line due to poor service - Burgers Near Me - Haines City, Florida

This location has soo many issues defiantly needs to be take. Back over by corporate! Went for breakfast before the cut off to be told no more breakfast seriously what's the point of a cut off if you don't run thru your designated time I tried several times to give this store chance after chance will never go back read more

I don't normally do reviews on restaurants but Wendy in Haines City has been forgetting the basic things on several occasions with serving the drive through I know that this restaurant has been busy but to forget the dressing for specialty salads and utensils an be annoying Please try to remember these item thank you! read more

Waiting in Drive up line at this Wendy's. I have been here 10 minutes waiting I have been here 10 minutes waiting to pay and get my food. This is it really fast food when you have to wait in line this long. read more

This by far is the worst Wendy's I have ever been to. Nothing is ever ready even at their busiest time of day. The only reason I go to this store is to get my wife a Frosty, otherwise I would be going to McDonalds. They have forgotten what customer service means. read more

I hesitate to even pull in here on my way home from work late at night. At different occasions, they have run out of chili, fries, coke, cod sandwiches, salads and even ketchup! One time they could only take cash and last night I pulled in the drive thru only to be told that their whole "system" was down! Very poor management I imagine. Don't know how they stay in business. read more

The workers are just slow and their attitudes need to be fixed lmao. Would not even let me complete my order before finishing then get angry for me trying to correct the worker. I am not the one to start stuff but this wendy's needs new workers. Honestly my second time coming here and the first time wasn't a good experience but what do I expect from a ghetto wendy's. read more

I'm from ft Myers fl were Wendy's look like shit but I've never been to a worse Wendy's in my life. It looks like the place hasn't been cleaned since it's opened, it's 11:30 in the morning and BOTH ice machines are out of ice and BOTH machines dispensed flat soda. When we went to the front to ask for ice from the back we ran into nothing but terrible service. This is the first and only place I will ever stop in Haines city. read more

I wish I could give them 0 stars.. waited 25 minutes for my food. Their service and attitudes are terrible.. The manager, Christian is nothing but a joke. Very disappointed. read more

New store and absolutely awful. Food is ALWAYS cold and only given to you after at least at least a 20 minute wait in the drive thru line. Response from the "alleged" manager is consistently nonchalant, casual and void of enthusiasm. The only reason I gave it 1 star is because there is no option to give it less than that. I would rather eat from the truck stop accross the street. Boooooooo!!!!!!! Please take my advice and if you have any plans on eating from this establishment ABORT ABORT ABORT ABORT!!!!!!!!! signed- "a disappointed former patron"......... read more

Worst service ever. Tried this one twice, each time waited approximately 5 minutes and still didn't receive a greeting or anything. They're more concerned about the drive through than anyone else inside the restaurant. read more

The drive thru is so damn slow!!! I thought it was fast food? It's more like slow food. Do not go through the drive thru you will fall asleep! I paid at 5:51 and it's 5:59 still #2 in line for food. Just left and it's 6:02. When I pulled up to the window to get my food people were just standing around. read more

Worst Wendy's drive through! This is the second time we've been there and even both at different times it was over 15 minute wait. It's worth your time to drive to another Wendy's. read more

Slowest fast food restaurant I've ever been to. The lady in the drive thru was sitting on her phone texting while the line didn't move at all read more