Whomever was working at 12:00 today on 7/21/2022, they all were fantastic. I brought my son through the drive thru and the person that took our order was nice and respectful. When we pulled up to the window, the young lady was very nice. On top of the great service, our orders were perfect. We always special order (or customize) our food. The fries came out fresh and hot and the burgers were perfect! I've honest never seen a bun look that great. Thank you all for the experience and will certainly be back to this location in the future. Well done all! Thank you again. read more

I don't go to this restaurant much but I went today. Every time I go here they are out of multiple things. The customer service needs a lot of work. I went through the drive thru with a mobile order. I sat there for 25 minutes. I will not be going here again. read more

Service??? Non-existent. As customers, we were wondering if we were invisible. The "workers" were involved in their own conversations, jokes, world. The customers were trying to be served. No one seemed to be interested in doing their job. Totally unprofessional, lakadaisical, and dismissive to the point of rudeness. There is a reason that the parking lot at this location is always empty and the Chick fil A and Smithfields are booming. Many Wendy's are closing across the country. Its easy to see why if this one is representative of the others. read more

AVOID! Horrible! The cashier was sitting at a table on her phone. Wandered over to wait on us, but made it clear we were bothering her. Purposely picked Wendy's because I wanted a salad. Was told they don't have any salads..?! Tried to get a chocolate frosty, no chocolate ,only vanilla. Seriously, it's part of Wendy's signature menu. Don't bother stopping- wish I read the reviews ahead of time. read more

Waited 25 minutes in drive through line and then the employees just decided to stop taking drive through orders. Never been to a Wendy's that was so slow read more

The service is terrible they aren't efficient and the over all ambience is awful I strongly recommend to stay away from here

Absolutely not will be calling HR. Before ordering we went into the bathroom.... Every stall had feces everywhere you can tell the floors haven't been mopped in weeks. Will not allow a business to make my food knowing your using that bathroom. Management needs to do their job or quit. read more

Stopped in after a long day and the food and service were great. Inside was pretty clean. The young man at the register brought our food out and came back with fresh hot fries. read more

The line for the CFA was twenty deep as I made my way around it and into this Wendy's where I had placed my order on the Wendy's app. If you're not using the app, you're missing out on free food! Inside, there was a little bit of confusion as to who had my order and whether or not it had already been filled. They actually double made the one before me. *rolls eyes* With my food in the bag, I grabbed a few napkins and was on my way. Eating as I was driving, the freshly made double stack was assembled properly and I'd give them an A-. All the ingredients in the right places, stacked and wrapped properly though the leaky cheese nearly got on my seat as I ate. As for the spicy chicken nuggets, they were not spicy, not hot and a disappointment. Do better, Wendy's! [Review 15485 overall, 989 of 2021, number 3028 in North Carolina.] read more

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Do NOT go to this location! They steal your credit/debit card data! I went through the drive through here on 4/13/2023 in the late afternoon. The girl made up some lame excuse about their "machine" being down...that's why it took her so long to give me my card back...then she couldn't give me my receipt either. I made a $2.66 purchase, but along with that valid charge, a $30.27 charge was made! And it would have been worse I'm sure but she saw me "lock my card" before I drove away from the window. I've also made a complaint to the manager, owner of this location & Wendy's corporate. UPDATE; 7/13/23 - The manager of this location, owner of this location & Wendy's Corporate NEVER contacted me back as I had requested. Plus, when my bank inquired about this transaction with them, they said it was a valid charge. Since I didn't have my receipt to prove what my purchase was, (because they couldn't give me one due to their "machine being down") my bank (PNC) would not refund my money when I reported the $30.27 charge as fraudulent. BEWARE OF THIS WENDY'S LOCATION. 4535 US 70 W , Kinston NC 28504 read more

Ordered through door dash, had been waiting over an hour when the dasher called and said that they had been waiting for our food and an employee stated that they gave that order away over 30 minutes ago and refused to make the order for the dasher to deliver it to us. We have never had an issue with this location until now, just shows how trash and lazy the people of kinston really are. read more

This place needs to shut down!!! The place is disgusting! I got sick here. The staff are unkempt, unclean and rude! This is the worst Wendy's I've had the unfortunate pleasure of walking in the doors. I complained to corporate and never ever heard back from them! They need to knock the place down and rebuild it. The disgusting sanitation and horrendous cleanliness alone should have the dept of health inspecting and investigating this place. I wouldn't even give this place one star! read more

This Wendy's is really rude and they messed up my order, like how do you mess up a baconator, like that's what you guys are known for and on top of that the my was rude. read more

Will not be stopping here again...gave them a chance since Chic-Fil-A was closed. Major disappointment...no cars of ahead of us in the drive through and only 3-4 cars in the parking lot..now I see why! We waited almost 20mins to get 4 sandwiches. Drive-thru Lady kept coming back asking what we were missing...she took the order and handed us three bags! Mediocre at best...drive-thru should be drive-thru...hire people that will work. read more

This place is absolute garbage. I ordered a Double Classic in the drive thru and was told to pull forward. I have been waiting 20 minutes for this order. I even went inside and asked about my order and I'm still waiting. This place is garbage! read more

This place is engulfed in complete chaos. Check that, complete chaos would be a 1000% improvement. Nobody had any idea which burgers went with what orders. I would strongly recommend avoiding this place in favor of one of the other nearby fast food restaurants. read more

This place was horrible, one of the cooks while wearing gloves, was drinking a uncovered beverage, and placing her gloved hands around the mouth of the uncovered beverage, and the cashier was putting her hands on RTE (Ready To Eat) food, as well as there was a lady I think she was the manager, that had long dreads that were uncovered and flicking her hair all over the place. Just horrible sanitation hopefully read more

Honestly, the reason this location is always busy is because it's the first place you get to for miles on 70 business East. We went through the drive thru on Sunday, and - no exaggeration - it took no less than 20 minutes. Ridiculous. We sat at the window, having already paid, for a good 7 or 8 minutes. No "sorry for your wait" or anything. On top of that, our food wasn't even good. My son did like his, but he got a plain single with nothing but ketchup. I feel certain the location is the only reason this place is still in business. I have stopped here in the past and it has always run at a snail's pace. read more

Absolutely the worst service I have had in a long time. It's like they found some people on the street and said come make some burgers and fry some fries. Pure rubbish. read more

Stood waiting for 5 minutes to order. Employees were joking and talking and ignoring us. One that looked like a manager finally went and got the young lady that was cleaning a bathroom to wait on us. We will not be stopping there again. Only the young lady that was cleaning restrooms was working. The lobby was dirty with full trashcans. There was obviously plenty to do but 4 other people were too busy talking to do any cleaning. read more

Slow Slow Slow Service! No Military or Senior Discount. Good food once we got it. Dirty Bathrooms. Not Up National or Normal Wendy's Standards. Mustang USMC Retired read more

This is the best Wendys in Kinston, NC. The food is great, the workers do their best to serve food HOT and in a good time frame. Majustica is my favorite drive thru person, she's very warm and inviting and always holds a good conversation when their is a wait. One thing that I think should be improved is the intercom system ! Its so hard to hear on it. Also the odor in the bathroom is terrible but I don't think its the cleanliness. Overall I love this wendys and will continue to dine here with my family. read more

Everyone was very kind and wore masks and gloves. They only gave us one straw but our order was right and tasted really good. I would definitely go back here to eat. read more

Slowest Wendy's I have been to in my life. Would not recommend! I am not sure what other Wendy's do but to make them 'fast' food but this one does not have it figured out! read more

Yuck!!! Blahhhh. Think I broke a tooth on that tough ass chicken sandwich.

Won't bother stopping here again. Cashier was rude, food was lukewarm (after waiting for it for 10 minutes), order not complete, tables and floor dirty, and women's restroom was disgusting. Very disappointing, and not representative of any Wendy's location we have ever visited. 2nd time in 2 months that we've had the same experience, so we'll be making a different choice while passing through Kinston from now on. read more

The people who work here feel they have the most complex job in the world. When I asked them for a vanilla chocolate mix frosty it blew there mind. So they put the vanilla on the bottom and the chocolate on top. I guess they did not get the training of how to push the swirl button. read more

The service here was just totes ridic. I go to order and they inform me that they are out of chicken, fries, and just about any topping you could want. On top of all that, the service was slow, and the facility was just trashy itself. Would not recommend. I would've given it zero stars if it would let me. read more

Let me start by saying I am a big fan of Wendy's, however this Wendy's is hands down the worst location I have ever been to. Each time when I stop here on my way to the beach, I think to myself....maybe they will surprise me today and provide good service for a change. Then after sitting in the drive through line for no joke about 30 minutes, I feel like laying on the horn just to let the employees know that they are moving at a snails pace. I'm not even kidding, it has taken me 45 minutes to go through the drive through here and there were only three cars in front of me. How is that even possible? On top of that, they got my order wrong but I was so frustrated I just kept driving and ate it as is. Tonight I ended up leaving the drive through line after waiting ten minutes for someone to even speak to me over the intercom. What gives? Can't you guys hire some employees who have at least mediocre customer service skills? That would be a step up. read more