Had a terrible experience at this Wendy's. My food was salty and I did receive what I ordered. Instead of "making it right" I was called a liar and hurled with insults!! The general manager was rude and extremally disrespectful. She refused to replace the order and when asked for a refund she hesitated and hurled more insults!!! Very unprofessional!! read more

Absolutely awful. Ordered drive thru, one car ahead of me. They made both of us pull up and wait after paying and giving drinks. 10 minutes later got my food. I was missing a chicken sandwich (and receipt) so went in and they told me I only ordered one and was charged for one. Said fine and ordered another, waited 5 minutes and they told me it was just out of fryer so will be 5 more minutes. I am the only one in restaurant. I ask for refund because I had to be somewhere and they gave it back in cash, $.99 in nickels and pennies. Let my wife have the sandwich and she said it was the driest sandwich from Wendy's she has ever had. read more

Wife wanted a chicken sandwich from here. I placed the order VIA mobile app and headed to the drive through. It took sooooo long for them to even acknowledge I was at the window I tried to cancel the order on my app and it wouldn't let me. Finally the kid working the window comes up and says ya we do T have chili so here is your refund and change for that. Shits the window comes back two minutes later with the rest of the food. I drive home hand my wife the bag and the gave her a burger instead of the chicken sandwich I ordered for her. No way was I driving back there. My wife doesn't eat red meat at all. So, I had to deal with her as well because I didn't check the bag. I was so irritated that o didn't even bother and just drive off. Yes I should have looked. I will NEVER visit this place again!! read more

Their customer service is terrible. Walk in and after waiting in line said dining room is closed someone walked out and would not wait on anyone Sometimes the store is completely closed The food is wrong 1/2 time and not always cooked right I even got frozen fries one time read more

Service is super slow. Always have to wait by the gate. Last time I ordered a salad. I got the condiments but not the lettuce lol. Don't waste your money!!!! Last week tried getting just a grilled chicken sandwich and waited over 15 mins by the gate.... read more

I ordered a Jr. Hamburger, Senior diet coke WITH-OUT ice, and I had a key-fob for a free Frosty to be picked up at the drive-thru. I got a Jr Hamburger WITH-OUT condiments, a Senior Diet Coke WITH ice, a Jr. Frosty and a FORK to eat with. Three for Three! A perfect screw-up. The staff seems pleasant but really needs a Trained Manager who is capable of training and supervising people. The owner of this location needs to spend time at this store and build it up to full potential or watch his investment go down the drain. What a shame, Wendy's is a great brand. read more

This is the third time I've pulled up to the drive thru and been told "We're only taking mobile orders at this time". What the heck? I'm here. I want to spend money. What's so hard about that? Can't believe this place. It's been like this for almost 3 years. I'm done with this store. read more

Horrible service. Interrupting me, barking orders through the headset and slamming the service window in my face. Horrible food. With no one in line I was service two COLD protein, egg and cheese biscuits. One bacon, one sausage. I will never eat here again and I will try to save everyone I can from the atrocious atrocity that is the Wendy's. It's a shame. This could be a 20 million dollar fast food location with the businesses around, but I doubt these lazy owners scrape together more than 10% off that in gross revenue. read more

Still sitting in parking lot, ordered 15 min ago, out of salads and vanilla frostys, ugh

Went to Wendy's on august 2. Out of frosty, out of iced tea and got the worst hamburger I've ever had. The meat patty was so small and thin, my guess is a lot less than 1/8 of a pound. Very small and Paper thin and overcooked . On a small cheap bun. Will never go there again. read more

I'm writing this review while I'm sitting in line for my food. I placed a mobile order for dining room pick up only to find the dining room closed. The drive-through line wrapped around the building. I've been waiting almost 25 minutes now to pick up my order. Please avoid this location unless you have an excessive amount of time to wait. read more

Closed an hour before they said they were going to close. Ignored us when we came up!!!

What an incredibly lazy team they have there. The dining room isn't even open and we sat for over fifteen minutes in the drive thru. The character who took our order was rude. They waited on one car at a time. Then he handed the food out without a word. These franchisees need to hire people who want to work and not these lazy cows. If i could give zero stars, i would. read more

If I could give 0 stars I would. Waited 15 mins in line and when I asked what the hood up was I was told "well if you want to put an application in feel free". No apology for the wait, how would I know if a place is short staffed from the drive thru that only had 3 cars in it. When I pulled up to the window and asked if he was the one being sarcastic on the speaker he said no. I said so you aren't taking orders and then he admits it was him. Disgusting service. I don't even appreciate the apology from what I'm assuming was a manager. I would never allow my employees to speak to a customer that way. read more

Sat in line for the drive through for 10 minutes while the workers sat in their cars... i got out of line because i was just waiting on a doordash... closing time is 1am not 11pm read more

We visited Toledo zoo last night. We stopped at Wendy's. We had children with us 8:30 pm. Came In got off our coats and waited to order 15 min. No one can.e to take our order. When the attendees t came out she I formed us the dining was closed in 10 min. We could only get to go orders. This has to be the worst Wendy's. I am sending a letter to corporate. And I hope they all loose their jobs They don't want to work anyways. read more

I've tried 2 order twice from this Wendy's and met with rude and lazy employees. Do not order from here they are BAD. They're overall review is accurate read more

I understand and am empathetic about employment challenges during "Covid" - however - it is April 2022 and we pulled up to the speaker and were told they were only taking mobile orders. If you are capable of talking to us through the speaker, you are capable of taking our drive thru order. Lost our business Wendy's. We went to Jimmy Johns! read more

Absolutely horrible service, rude manager, went back after they messed up the order and still horrible service. Would not reccommend it.

The Wendy's in Maumee on Dussel Drive has been horrible for years but we were at sports all night and needed to grab a fast dinner. I get up to order and ordered a meal that has bacon on the burger. I'm then told by another voice they don't have bacon, it will take 5 minutes. I said that's fine, I don't mind waiting. I pay, he gives me my drinks and then asks me to pull forward and they will bring out the food when it's ready. I kid you not, 20 minutes goes by and at least 15 cars go through, get their order, and leave. I try to go in and the doors are locked. I call and tell them I want my money back! They start laughing into the phone and say, we were just going to start making your sandwiches. I can hear others laughing in the background. I drive around the building and have to wait to get up to the window. When I pull up, some new kid sticks cash out the window. I asked him if he was the manager and he said yes. I asked why they served so many people before even beginning our order? He said none of them had bacon and laughed. I said who cares, we placed our order and you proceeded to serve everyone after us before even starting ours!! He then started yelling at me and called me a child and threw the money in my face. Another woman then came to the window to try to help and did apologize for his behavior, but no one would give me the supposed managers name. Good thing for me, my daughter recorded the whole thing! I wish I could load pics or video on here so everyone can see Mr. Manager at Wendy's in Maumee on Dussel Drive who thinks customers are a joke and will scream and call you names instead of just taking the order and then handing the order to the customer. It is all teenagers in there and everything is a joke to them. I should not have even gone there, it is such a horrible restaurant anymore! My nephew almost died from E-Coli poisoning from them last year!! And yes, that location! Do yourself a favor and go somewhere else. They probably do stuff to the food in there, they do not care at all! read more

Is this a drive in location or something? I ordered a jr cheeseburger and nuggets and they ask me to go park. I'm parked next to about 3 other patrons, and the drive through line is completely empty. We're approaching 10 minutes now, and I still don't have my burger and nuggets. I've never been to a Wendy's this slow, incompetent and ill prepared to handle customers. EDIT: Finally got my burger and looks like it's just been sitting out for the past 4 hours. Disgusting. Demanded a refund. I'm never coming back. read more

Never fails.. food through the drive through is always cold, not fresh. Unfortunate for me because right on my way.. tired of wasting my money at this specific Wendy's read more

I love Wendy's and all the food it provides when its consistent with the service but, today's performance was very disappointing.

This place is complete garbage, ordered a baconator and baconator fries. Fries came out cold, cheese wasn't melted. Burger looked like a Dave's single with a piece of bacon on it. Avoid this place. read more

One of the worst meals I have EVER had at a Wendys took about 15 minutes to order because the lady thought I had already ordered but I haven't yet the food tasted horrible the double stack I had was cold chicken nuggets I had were horrible and tasted like cardboard and the fries were also cold and tasted old the only thing good was the Coca Cola I had for a drink. read more

It was horrible , there food was cold ,they had a long wight for nothing, And the toys are not fun. read more

The worst wendys I ever ate. Burger looking like a flat pancake. Can't even cook the food right, y'all are 5 min away and the food was cold by the time my uber got it here. Trash ass food. read more

I love Wendy's chili, and I have gotten it here twice now. Unfortunately, both times I discovered huge chunks of hamburger patties in it. Not cut up at all. read more

Absolute trash. Showed up when they opened and the drive through person says "sorry we can't take your order because we are understaffed". Absolutely ridiculous. read more

Coldest and oldest fries in all of the spud state! Pretty sure these have been sitting away from the heat lamp since I was in high school. In 1981. read more

Terrible fucking service went through the drive thru ordered they got our nuggets wrong made them spicy needed to be plain, the lemonade we ordered WAS ROTTEN. Tasted like fucking bleach.Got zero ketchup like we asked. Go back through ask for everything. Get to the window and Aunt Jemima was waiting tried telling me that it was "freshly made this morning" come on bitch. seriously. then we open our chicken sandwich it has a hair wrapped around the lettuce with mayo on it. and after all that they still forgot to give us fucking ketchup. bunch of brain dead idiots. read more

Fast food? What a joke. Got all the way home before I realized they forgot my sandwich. Drove back for them to correct my order and was given the wrong sandwich not once, but twice! Gave up and ordered a pizza. Wish I could get the hour of my time and my $6 back. read more

I had lunch today, a cup of coffee and 1 Wendy's single hamburger, at the Wendy's on W. Dussel Road in Maumee, Ohio. It was one of the worst lunches I have ever had. The hamburger was cold and not very tasty. I should have returned the burger but I was in a hurry to get to work. I recommend that if you order food from this Wendy's make certain that the food is hot. read more

Cold burgers and fries. Nice employees is the only reason for 2 stars. We had a large order so you'd think that the fries and burger would be fries would have been fresher. The order was correct, fast and the people were nice. read more

We went to this location Sunday afternoon 11/25 our cashier was very stressed didn't appear she liked her job. Very order was wrong people where coming back with wrong orders. Wrong change. We ordered chicken tenders which they said we will bring them out. My husband and I where done with our meal and she still didn't get her chicken. I ordered a $1.29 chicken sandwich. I got charged $4.79 spicy chicken sandwich. Worsted Wendy's I've ever been to. The bathrooms where dirty and was broken. Don't ever go to this location. This is not up to Wendy standards. read more

Cashier had a big smile on her face when we ordered. There a mix up in the drinks so she fixes it free of charge. After a few minutes she came out with an extra sandwich because they made one too many. My only complaint is the trashcan. It was overflowing and we had to put our trash on the table next to the trashcan. Other than that it was great! read more