I usually like Wendy's, but this location needs to have its staff retrained or totally replaced. The burgers were luke warm, they forgot to put fries in the bag, which I didn't discover till I got to my fiancées house, and they also forgot to give me my receipt. read more

So slow even when it's dead. Ordered a salad and 2 sandwhichs and have been waiting over 10 minutes... This place has gone down hill!! Associates are not very friendly or happy to be here. It's really unfortunate! read more

Came here about 730. The food was not fresh. They ran out of chili. My grilled chicken sandwich had old greens on it and hardly any sauce and the chicken was extremely dry. The lettuce on my side salad was welded. Not to forget I asked for the Cesar and they gave me a side salad instead. They forgot the sauces for the chicken nuggets. The order took about ten minutes from ordering to receiving the food. The customer service was bad. Terrible food and service. Overall, I'd give them no stars if I could. Worst Wendy's experience ever. Was super disappointed when I got home. read more

Customer service is the worst at this Wendy's. I just went half an hour ago, I asked for fries with no salt & the gentlemen who was at the window was like "ok" with attitude. And I end up getting fries with salt. Didn't give me a receipt either, I asked for sauce and with attitude again he says we're out . Please have your employees learn some customer service skills. It's not that hard to cut your attitude from work & be professional. read more

Literally waited 10 minutes to have my order taken in the dining room before I asked the worker with longer style of hair how much longer is it going to take for him to take my order. He responded " I am going to finish these orders real fast and then I will be right with you." I am very unsatisfied with the long wait times someone has to wait to place their order. read more

This location isn't very good... they've spelt my name incorrectly several times and the quality of the food isnt good, even to fast food standards. the food today was cold and the lady who took my order was very rude. wouldn't recommend read more

Why does the drive thru take forever and a day to get through? Why are there always a handful of employees standing around the drive thru window/computers just chatting? Why do I have to repeat my order 2-3-4x at the speaker box and then I sometimes I have to correct it when they repeat it back to me, again at the window? *sigh* It's fast food, not rocket science. And I can say this because I have worked in the food industry service before. read more

Just weeks ago I ordered a Large Son of Baconator, Large Fries and 1 Large Tropical Lemonade. Me and my dad already paid over $20.00 dollars for the order but we checked in the bag and they didn't give me what I paid for, so I called a week later and told them I want a large combo and I get what I asked for and it looks like a small and I talked to the manager and she told me that they'll will replace my order on Wendy's themselves. Then today I went I told them what I ordered and what happened and then the manager that was working on that day told me sorry what's the name of the manager like I'm supposed to know the managers name and it's apart of policy like there's so many managers working on specific days but then she didn't give us our free food then they didn't give us a receipt and I checked in my bag I asked specifically for large fries and I got a small. We was arguing with that manager we almost left. DO NOT ORDER from Wendy's at Highland n Day Creek because they will give you less and cheap you out like we didn't know what we paid for with our hard owned money. Absolutely Horrible Customer Service. read more

The cashier or the guy on the other line was really chill even tho I was prank calling and he was being cool and told me to stay young awesome guy read more

Minimal static in the speaker phone. They let me order kids meals even though im a 28 year old who lives with my grandma. I like to save the toys up all year and give them to her to decorate her artificial christmas tree with. The new sirariacha ranch is seriously so hot. But like in a good way. You know what i mean. Winky face. read more

I take the kids for lunch after school every other day, they know my name and my orders. Quick if they're not super busy and if you pick right it will be healthy food. Great salads even for the price. read more

Came here last night around 10:45pm and ordered a double stack and a grilled chicken wrap and a few more things. The chicken was not edible. It was so hard, I was shocked they sold it to a customer. There is no way in hell anyone with any sense would allow that chicken to be sold. The person who made the wrap had to cut the chicken so I know he/she knew exactly what they gave me and that's the scary part. Fire that person right way and save yourself another bad review from another customer. As far as the burger, again it was not fresh in anyway. You can tell by the over done patties right when you look at it. It was dry and obviously sitting under a heat lamp for at least an hour. I won't be visiting this location anytime soon. read more

It's a Wendy's. You get what you would expect from a Wendy's. Halfway decent food at a halfway decent price with halfway decent service.

It's Saturday so whoever the young curly hair girl is working the register is rude. She looks as if she hates her life, not only that she took her phone out to do 20-10. She also gave me a small lemonade which is supposed to be a medium, and upon asking for sauce she asks "what else did you want?" In a bothered tone. Anyway her attitude definitely killed me and my guests mood. ALSO she was dealing with money and then with food THIS SHOULDNT BE ACCEPTABLE read more

I just came out through the drive-thru and was shocked by the non existent personal service. I felt like the lady taking my order could care less about the customers and hated her life, not only her job but her life. She straight up kept on repeating herself stating I ordered a coke when I kept on asking if the strawberry tea is sweet or not. The manager behind her was the only one who actually was worth going here. She asked if 3 ketchups were enough and she gave more without hesitation when we asked. The two stars are for the manager and the food. Other than that, the lady worker needs to either be retrained or fired. read more

Love their food but the service isn't good. I was the only person that came in to their dining area for take out. There was at lease 4 workers behind the counter talking to each other near the drive-thru counter. They saw me but waited to see which one of them would help me. One girl went to the back and brought back a broom and stated sweeping near the fryer area. The others still acted like they didn't see me. I waited a few minutes. I don't know what the current rules are with the whole covid thing is, so I Politely asked if I could order here or do I have to order from my car at the drive-thru. One girl came to the counter to take my order. She was polite, but they got my order wrong anyways. She fixed it quickly but I don't think I'll come back to this location based on customer service. I didn't feel welcomed. I don't normally write reviews but they need to fix things with their service (in my opinion). read more

We bring our grandsons here for dinner every 2 or three weeks. Teenagers came in without a shirt and barefoot. The employees gave them a high five and were laughing acting like this was appropriate dress. We are not at the beach. Our grandson felt uncomfortable and became upset, so we left. Spoke to manager. The response was Without a sign they can't make them wear a shirt. I know it isn't Fleming s but common courtesy is to wear a shirt and shoes. Didn't feel like employees respected all customers. read more

I would go here almost everyday. It gets very busy around 3 pm. Teens go here after school and the line can be long and slow. They can be very loud. Tables are dirty a lot. It's not too bad. The food and service is good. read more

I work right across the street from this Wendy's so it's convenient for me to go there for my lunch. I have decided, after many visits, that if you are looking for quick service, do not come to this Wendy's. Every single time I go, I have problems with the speed of service. Most of the time they are standing around talking instead of actually helping their customers. I only have a thirty minute lunch and spent 25 minutes of it waiting for my food. On the bright side, the food is good but not worth it if I have only have 5 min to eat it. read more

I would not recommend this restaurant. Even tho it's the nearest restaurant to us & very convenient, the chicken they put in their sandwiches is hard, dry and tasteless....not fresh or juicy. The bacon they use is so thick & hard you can't chew it. Service is so-so. Will not be going back! read more

Came here for a family meal after my sons baseball game. Huge mistake. Stood in line for 8 minutes when only two orders were ahead of me. Then waiting another 10 minutes for the food. They have a line of 12 people and refuse to open a second register on a busy Saturday afternoon. The temperature was so cold. This was a terrible experience and I will not be back read more

One of the most reckless restaurant ever experienced. They messed up with my drive through order three times in two visits! First time, the guy was almost giving me a wrong drink. I changed it because I saw it. My mistake was believing such a reckless guy. He put two wrong burgers in the bag on that visit. Last night, they did not include a bag of nuggets. Tell me if you have same or similar reckless business in your life because I don't. This one doesn't even deserve one star, but one star is given because it is only required read more

Went inside and appeared like a manager was attending us. Name was hugo but im not sure if he was a manager or not idk. Greeted us by asking how our night was, and proceeded taking our order. He took care of my family and i very well. It was very busy and he gave us our food at a reasonable time, and asked if there was anything he could give us for "taking too long" (which he didnt). Very good service, good management. Will be coming here again with the family. read more

the management sings too much and it sometimes distracts me from what truly matters. The crew here is nice especially that kid Brendan. The manager Jason isn't too bad to look at either ;) read more

Staff can be very rude, food takes forever to get to you, but taste great 5 Stars for just the food

Every Wendy's I've been to has given me awesome foods (non-store bought fries, juicy & fresh burgers, friendly staff, clean dining area & restroom), & this particular Wendy's is no exception. I come to this particular Wendy's on a regular basis. Wendy's is my favorite fast-food restaurant. read more

service is decent but they messed up on my order after i specifically made the entire order very clearly so there shouldn't have been a reason for them to mess up on my order. bathrooms were also very unsanitary! read more

I always go to Wendy's but this time I was very DISAPPOINTED with the service. Management was clearly speaking an unprofessional manner and there was clearly no organization. On top of that, they FORGOT MY CHICKEN NUGGETS. I hope this problem gets resolved immediately or I will just take my money else where. read more

A bunch of teenagers working here, not knowing what they're doing. They all seem to have time to talk and sing but yet no one knew who was working the front. The girls and one of the guys had messy long hair, all over the place. Aren't they suppose to wear hair nets or hats? Never coming here again, read more

This place pretty much messes up my order every time, I mean every time it's to the point where I just go inside to order because I'm going to have to go inside anyway. The staff is friendly enough but damn it's a bummer they can't fill a standard order read more

Went into Wendy's at about 5:15 pm. There was no line, but one of the registers had yellow blocking it off. Observed 7 or 8 employees behind the counter and in the cooking area, but no employee would take our order. One or two just kept looking at us. Service has been bad in other visits, but this was rediculous. Have noticed that workers often are talking with their friends who come into chat instead of working. Burgers are lukewarm and dried out. Looked at 3 employees and said "Can anyone please take our order. All we received were blank stares. Turned around and walked out. Is there no management or shift supervisors here ????? read more

Worst fast food restaurant! They ALWAYS forget something in my order. I try and check my order, but sometimes my husband goes & forgets to check & there is ALWAYS something missing. read more

This is usually my quick food stop on the way to my second job since I don't have time to get real food, but recently after spending 20-25 minutes in the drive-through every time I feel I have to find a new spot, food is always dry or old and the wait is ridiculous for fast food, even when going into the dining room the wait is still longer than I feel a four dollar meal should take to make read more

Just got home from picking up dinner for my mom. She ordered #10 chicken nugget meal. The fries were hard/old . The chicken nuggets were warm. I called and Hugo advised that I can replace no problem. I just wish it was fresh and hot initially...my mom was starving read more

I have to say I have had a few rough experiences with fast food establishments in Rancho but Wendy's was spectacular. There was a gentleman who worked the drive through i believe his name was Dwight or Dwayne he was fabulous i have never left a drive though laughing his personality is amazing if i was his employer i would commend him anyone would be truly lucky to have him. Thank you for the wonderful experience ill be sure to stop by regularly :) read more