Honestly this Wendy's sucks. We have been in line over 25 minutes. ETA final Tally of 35. We could've gone out to eat. This would never happen at chick fil a, they just need to have a better system, whatever it is. Will absolutely not come back to this location!! read more

Do too the manager's neglagence, my doordash order took 3 times as long as the stated delivery time. They made the delivery person leave the store and get in the drive up lane to receive the order when it was ready while they where standing at the counter. The burgers and fries were cold and the 2 Frostys where melted!! read more

At no fault to my door dash or uber eats drivers. Since the food is packaged and sealed by the time they pick it up. This Wendy's has the worst track record of giving you the right order. Ive gone there, and I've ordered and without fail each time I'm given the wrong items and missing majority of my order. After this last time im done trusting this location. read more

Horrible service! My son & I came in and ordered two chicken strip basket meals. The cashier asked someone to drop the strips. As we waited about 16 minutes for someone to call our name, I went up to the counter and no one had even started cooking our food! They aren't even busy. The cashier and one cook started arguing in front of me about how there was no order when I clearly placed one and had my receipt in hand. Waited another few minutes and they decided to give me old, nasty fries that had been under the warmer for some time!! I demanded for new fries. The manager said it would never happen again. I run a restaurant myself and by just observing how the employees get along, the cleanliness of the place and one of the soda machines were broken down with the door wide open. I will never come back again. This is a bad first impression by far. I will not recommend others to come here either. read more

Came here during a long day of work and couldn't eat because you need a mask and that's fine but when I asked for a mask they didn't provide one so I went through the drive through and they were very confusing on the order and messed it up won't be returning to this location. read more

Worse Wendy's ever. 10/17/2022 5:00 we sat in the drive thru for 20 minutes before our order was taken. We get to the window & there is 2 girls & 1 guy working. The food was NO FRESH AT ALL. There was a girl eating a fried chicken patty. This establishment needs to be shut down. When trying to add another item to our order the manager stated we would have to drive around again & wait another 30-45 minutes. read more

I just wanna say Wendy has the best chili. For many years I have been searching for good chili everywhere. And I still end up in Wendy for their chili. Whopper is the best burger, and McDonald has the best fries. Amen. read more

i went for a morning breakfast and was told I couldn't pay with card at the first window. TF??? the lady at the next window was very rude and not very hospitality like. im not angry, just disappointed. read more

The manager is very disrespectful, her name is Angie.I can't speak about the workers but the management is horrible and very rude to the customers. You can tell she hates her job and hates what she's doing by the way she talks to people and how she treats them when it comes to something simple. Waited inside for 2 minutes on a door dash that would have been ready in the next 3 minutes and wouldn't let me wait 3 more minutes for it, and made me exit the store and wait in the drive thru line which was 10 cars deep loosing time, money, and completely changing my opinion on Wendy's. If this is how every store chooses their managers then this place needs some serious rehiring by offering more money to managers to attract people who'll do the job better, like Chic-Fil-A read more

Fries were cold and hard, no sauces in either of the biggie bags or dressing for the salad. Salad only had hard core parts with soggy old strawberries read more

awful customer service. placed an order 20 minutes prior to arriving. arrived to no order ready, one of the items having to be swapped out, and am still in line after 20 more minutes of going in to pick up the food. multiple customers were served and left in the time I was in the store. I suggest just ordering your food in store, or not at all. read more

Can't recommend anymore. Used to be great. Either long lines or closed early now. Foods uneven as well.

I am always impressed by how friendly the staff is at this Wendy's. The restaurant is always clean and the service is quick. I always order a single and a chocolate frosty. The burger comes out immaculately. The bun is in pristine condition. No smashed lopsided burgers here! read more

I used to work at Wendy's,and I'm not gonna lie them double cheese burgers in point,delicious!

In his "old life," my dad ate a Wendy's salad for lunch every day. Like Jared from the Subway commercials, this consistency of eating a commercial chain's healthy entrée caused him to drop 20lbs. Just as it seemed he was finally getting his health on track, my dad became disabled from a stroke. Yesterday we were taking our daily walk in the park, when I realized we were going to miss lunch at the assisted living facility in which he was now staying. "What do you want for lunch?" I asked. And in a positive change from his typical detached response of, "I don't care" or "I'm not hungry," he said, "I'd really like a Wendy's salad." So off we went. When we pulled up to the Wendy's on Hampton, we were greeted by a young man who walked over and held open the door when he saw us coming. He waited patiently as my dad slowly ambled with his cane across the parking lot, greeting us with a bright, genuine smile and a sincere, "Welcome to Wendy's! Thanks for coming in." This positivity warmed me as we stepped in from the gray, drizzling outdoors. We ordered our salads - an apple pecan chicken salad apiece. The young woman at the register did not hear my dad mumble that he wanted a lemonade. After I'd already paid, she filled up a cup for him, and when I went to pay for it, she told me to not worry about it. I was taken aback by this. I moved on to the end of the counter, where another young woman was assembling our tray. My dad scanned the items. "Where are my fries?" he barked, in the impulsive, slightly inappropriate way in which the stroke dictates his interactions sometimes. "Dad," I replied, with a note of exasperation in my voice. "You didn't order any fries." "You want some fries?" the young lady piped up. She grabbed a small carton of fries and put it on our tray. Again, as I went to pay for them, she told me to not worry about it. Perhaps it was the charming way my dad wore a cowboy hat and his sunglasses indoors. Perhaps it was that these workers could tell I was a little bit affected by caregiver stress. Whatever it was, this small act of kindness meant the world to me. They probably broke some kind of corporate policy by giving me these items for free. I would implore their manager to not punish them for it. For the meager price of a medium lemonade and small fries, this Wendy's location earned a pair of loyal customers. Not only were the salads crisp, fresh, and tasty, the restaurant clean, and the staff friendly, but they viewed my father and I as real people, and not just random strangers moving in and out without being worth noticing. They weren't just friendly, they were truly kind and compassionate. I hope the manager of this Wendy's knows what a great group of staff he or she has hired. In a time where my father is trying to desperately hold on to semblances of his "old life," we will come back to this location for salads again and again. Thank you, Wendy's on Hampton. read more

I'm not a fan of many fast food restaurants, but I'm more than OK with the Wendy's location on Hampton. As a vegetarian, I simply don't eat at many fast food places because of the smell (or oil) of beef mixing with my food. It's also because these places don't really offer anything acceptable for me. There are a few exceptions: the fries at Penn Station and Five Guys come to mind. I'm now adding Wendy's to my "Yeah, that'll do" list. I only get the natural cut fries at Wendy's. As many folks know, the Wendy's franchise left St. Louis several years ago. During that time, the company switched to natural cut fries sprinkled with sea salt instead of their former fries that were a little closer to the blah fast food standard. And then angels sang when Wendy's returned to St. Louis less than a year ago. January was the first time I tried the new-to-me fry recipe when I was craving fries in a major way, and I was surprised at just how much I liked them. They're finger-thick and keep the skin, and that sea salt really does bring out the potatoyness (I totally made up that word). They're deliciously filling and, for me, a good pseudo-meal for $2-something. And hallelujah, there's no trace of meat in the taste or the smell (they use vegetable oil and cook the fries quite separately from their other products). Out of the three times I've visited Wendy's (Three? In one month?!), I've gone through the drive-up twice and walked inside for carryout once. The drive-up crew is exceptionally friendly, though they usually forget that I requested barbecue sauce instead of katsup. Inside, it's pretty much the grooviest fast food restaurant ever. There's chrome everywhere, a thoughtfully modern design, an of-the-future pop/water dispenser, comfy seating and a fireplace. A MOTHERFRICKIN' FIREPLACE! This feels more like a coffeeshop than a fast food joint, so it's awesome that Wendy's offers free wifi. Oddly, this just might become my go-to writing haven after the Machacek library branch closes for the day. read more

I am loving seeing fast food places step into the future. I looked like a complete idiot trying to operate the coke revolution machine, that thing is awesome, I love all the choices, very neat. Kudos to whoever took that car wash and made it look the way it does now. I will never go to the one on Gravois again. read more

This place is like the Taj Mahal or a restaurant you'd expect to visit inVegas or something that would belong in the food court at Plaza Frontenac if they had one! I couldn't believe my eyes when I visited a fast food joint and saw hard wood floors, a fireplace, flat screen tvs, and contemporary light fixtures. I've missed Wendy since her departure a few year's ago, so I already knew the food would be good. Nothing prepared me for the super friendly service and piping hot food - two things you just kind of assume will be lacking when you go to a fast food joint. I had more fun than I care to admit with the touch screen Coke machine that makes up to 100 flavor combinations. The best were the Fanta selections - cherry, raspberry, lime, grape...to name a few. You gotta check this place out! read more

Very bad customer service, didn't satisfy on taking orders and carry out the order. highly disappointed won't be returning !!!

Unfortunately a situation where a restaurant enjoying a stellar opening weekend has slumped over time. I've been back to the New Wendy's a handful of times since it opened and have had to put up with a huge share of niggles: a over-mayonnaised burger, ice-cold coffee, malfunctioning coke machines, and slow service. I'm unlikely to return. The Steak & Shake up the street may have more staying power after all. If New Wendy's can fix their "lipstick on a pig" situation, I'd be back in a flash as it's really beautiful and friendly inside. In the meantime, though, I'd advise that this joint double down on the fundamentals of fast food restaurant operation: (1) fast, and (2) food. P.S. Their "Redhead Roaster" coffee cups are the sexiest to-go cups I've ever seen. read more

I'm an absurd Wendy's fan. Clean! TVs! I'd drive from Downtown past the one on Gravois to this one so 4 stars. What's kind of funny is how the Wendy's bullpen seems to evolve through the years... they definitely haven't made any improvements on how you should be waiting for your meal and fill up on condiments while you wait... drinks and condiments are way out of the way and you have to go back to a narrow area through all the other people spewing out the line to get back to your food... you'd think they'd just take one look at Lion's Choice and figure it out. read more

This NEW and UPDATE Wendy's is very nice inside, visited there tonight, the food was great! Very open dining room with "fireplace", Flat Screens, WiFi, etc. Lots of friendly employees, Love their new Coke Machines, I wish all places had these! Very updated and high tech! read more

Wendy's - the outside of the restaurant - Fast Food Near Me - Saint Louis, Missouri

This is my 3rd and final bad experience with this restaurant. I went by this evening at 8:04 to grab a bite to eat and as usual this generation of young people know nothing about quality customer service. I ordered from the drive thru only to have the young lady be sarcastic with me while placing my order. When I arrived at the window, paid for and received my order I then asked for condiments. The look that I was given would've made you think that I asked for her social security number. She rolled her eyes, shut the window and took her sweet time just to grab condiments. And if wasn't enough, one of her co-workers said "I hate when they ask for stupid s**t to make you work harder." I'm just blown away by the level of unprofessional behavior that is allowed in today's businesses in our communities. This company will never get my business again after this evening. I've contacted their corporate headquarters in Ohio each time I've been treated this way and absolutely NOTHING was done about it, not even a phone call from the store to at least offer an apology. If anyone else has had any negative experience with this store location please drop me a message and let me know, I'm very curious. read more

Wendy's - Fast Food Near Me - Saint Louis, Missouri

Don't misinterpret my 5-star review....I don't think Wendy's is a good substitute for the amazing family-owned restaurants located in the area. The 5 stars is solely related to the fact that this is the BEST Wendy's I have ever been to. When I'm super lazy (which is most days), I go through the drive thru for a quick dinner on my ride home. No matter how many cars are in the drive thru lane, they seem to process them like a machine. The staff are always friendly and my food comes out hot. A few weeks ago, I decided to venture inside. It felt like I had landed in outer space. I have NEVER seen such a fancy Wendy's. There is a two-sided fireplace with four upholstered chairs on one side. They also have TV, free wifi, and a soda machine that makes 100s of sodas. I most certainly will continue to visit this Wendy's. One of the best (if not the best) Wendy's I have ever been to. read more

I came here after a stressful morning CT to check my cancer progress, I just wanted a little treat today. I was unfortunately greeted at the drive thru by Tasha (that is the name the window gal called her by). She was so extremely rude and unfriendly. I decided to sit in the line and wait my turn to get to the window to let them know they can cancel my order and tell this woman just how rude she was. She was even nastier at the window. Apparently she is also the "Supervisor". WOW! Wendy's really needs a better screening for that position. I am not paying almost 10.00 for breakfast to be treated so nasty. At the drive thru order I STARTED to ask if they still had their 3.99 deal, and before I could barely start to ask she cut me off rudely saying "We ain't got that no more". Had she not been so nasty rude through the whole deal I probably would have just ordered the meal and got my food and left. Another establishment got my almost 10.00 for breakfast and I was treated nicely and told to have a beautiful day. I will not come back here if this person is not addressed. I don't mind spending money, but I will not be treated this nasty in doing so. read more

I arrived there at 12:15am on 9/16/20 with one car in front of me that just ordered and no cars were behind me. As soon as the car in front me me ordered, the lights to the order display menu shut off. I parked at the drive through speaker for like 5 mins. After 5 mins, the employee said over the intercom that the system was down. They closed way earlier on Sun than 1:00am. Don't go there after midnight on Sunday. read more

I've been on a wendys junior bacon cheeseburger binge lately and I must say the quality of the food here is exceptional. everything tastes very fresh and not that unhealthy for a fast food joint. the staff has always been friendly, the building looks contemporary and modern, the service is quick. what I don't care for is how forgetful they are. not once have they gotten our order right... things they have forgotten on separate occasions: cheese on my chili, spicy sauce for my chili, extra sour cream for my baked potato, a straw, french fries, dipping sauce for nuggets, etc... despite all that, I keep going back.... read more

This location is pretty new. It's clean and the decor is nice. Staff are courteous. Last couple of times visiting though cashier failed to ask whether I wanted my order placed in the store for here or to-go. Just rung it up as to go. Also, this visit the fries have been extremely over-salted and I love salt. Couldn't find lids to fit my small drink. read more

In terms of fast food and Wendy's in general, this location is a star. I've always found the staff to be very helpful and friendly, and the location is always very clean. I usually order a Junior Bacon Cheeseburger and some chili. I think that for as far as fast food goes the quality is exceptional. The produce is always very fresh on the JBC and the chili never tastes like it's been sitting out all day. If you're in need of some fast food I would definitely recommend this Wendy's. read more

Waited in the drive thru for about 15 minutes, got to the mic to order, had to wait another 5 minutes, then when we started to order, the woman on the speaker started yelling about Baconators and interrupted. She asked us to start again so we started to order and she yelled "SIR SIR, GIVE ME A MINUTE PLEAASE!" Someone has a serious attitude problem. We drove away without ordering. read more

I ordered a "Summer Strawberry Salad" and a chocolate Frosty. The salad had 3 halves of strawberries, rubber chunks of chicken, very little amount of cheese. Cost of this salad was $5.39. The frosty came in a 3 oz paper cup (slightly bigger than a bathroom paper cup). The cost of this was $.99. Last time I go to Wendy's!!! read more

The lady in the front was so nice. Everyone was super helpful when ordering. I got a chicken sandwich and it was cooked all the way threw which doesn't happen all the time at Wendy's read more

5 stars in the fast food world. My favorite is the triple. Greasy, juicy, and delicious. Beware of the grease on the triple. My go to fast food burger spot. Great spicy nuggets, tenders, and chocolate frosty is addiciting. read more

i came here around 9 pm and when we showed up there was a seriously long line almost leading into the street. around 2/5 of the employees were actually doing their job and the rest were arguing over making a salad or something. the girl at the drive in register who made our frostys is seriously a trooper. she didnt get involved and actually did her job. don't recommend if you're in a rush (specifically at night) but tell the short black lady with box braids that we said we appreciate her and wish we could give her a tip. read more

I wouldn't even give a star but giving zero stars is not an option. This place is a negative 10. The workers are just plain rude and have all attitude. Like I can see them rolling their eyes and shaking their heads. Like what even ?! The crackhead didn't know what she was doing. Manager got angry that he had to refund us the wrong order. Wasn't our fault and heard it was like this all the time. Waiting 40 mins in the drive thru is just ridiculous. Don't come here!! read more

Ridiculous. I haven't been to a Wendy's in years and I dfeinitely won't be going back after this. Except for maybe a Jr. Frosty but otherwise - no way. I was craving a grilled chicken sandwich and fries for lunch today - someone mentioned Wendy's had good sandwiches so I thought I'd run there since it would be faster than a sit-down place. WRONG. Everything went so wrong.... A - I went after the lunch rush and it still took about 20 minutes to get up to the ordering area. B - I ordered a grilled chicken sandwich with lettuce, onion and tomato and an order of the value-sized french fries (very small). I then asked to have cheese on my sandwich. This confused the hell out of the person taking the order - she actually asked me, "You know that's a CHICKEN sandwich, right?" To which I replied, "Um, yes, and I would like cheese on it please." Seriously?? C - I drove up to the window, gave her the exact amount of money down to the penny, and then waited as she stood there confused yet again. Finally she walked away and then two seconds later handed me a crumpled up paper sack of food. I asked her for a packet of mayo (since I had a feeling that they didn't use any on the sandwich) and some ketchup. She looked at me like I was speaking in tongues. MAYO AND KETCHUP. Good grief. D - She then put it in the bag and handed it back to me, looking annoyed. I then moved out of line (BIG MISTAKE) and pulled over to double check things and not only did she forget the ketchup, she also forgot the fries AND gave me the wrong sandwich - a crispy chicken sandwich with no lettuce, no onion, no tomato, and no cheese. I double checked my receipt and I had paid for exactly what I ordered, so it wasn't as if she had given me the wrong order on accident. I got back to work and couldn't even eat the sandwich - it was terrible. On top of all of that, I am just flabbergasted at how hard it is to put an order together that's under $5. The people who work there cannot possibly be that stupid, can they? Or maybe they just don't care. Regardless, even if things had gone well the sandwich was not good. Sorry Wendy's, I will not be back. Except for the occassional Frosty. ;) read more

I like getting the Taco Salad, and it pretty much is the only reason I ever keep coming back here. The drive thru takes an eternity, so today I went inside and ordered, and actually saved myself a few minutes by doing so. In the past, the drive thru has taken 25-30 minutes, and the person you deal with at the window has been rude and standoffish. Like the time she didn't give me the drink I ordered, and I remained in the drive thru lane until she finally opened the window and said 'What?'; or the time they didn't put sour cream with my order (essential to the Taco Salad) and I had to argue with the window girl about whether it was there or not. Again, I go for the Taco Salad, and then reminded how bad the service is. read more

This is an epic and impressive wendy's, one of the nicest i've ever seen. Large and clean, if you've got the craving and want to enjoy it a premium location, look no further. read more

It's shake shack without the sauce that makes you feel ill. you'll still feel ill though, but you know what you're getting yourself into.

It's fast food so no 5 stars coming its way but it does get a thumbs up for having a pretty fast drive thru. And bonus for my food still be hot when I got home. For a chain burger place, it is pretty good. My place of choice when I am running errands on Hampton. read more