I usually choose Wendy's over almost any other fast food restaurant. The South Haven Wendy's had a modern look to its interior, but beyond that, my experience was not pleasant. The first thing I noticed was the place was not clean - in front of the counter, behind the counter, the tables, even the drink area. There was trash, fries, crumbs everywhere. Yet, there was only one table of customers in the dining area. I did find one table that wasn't dirty. The staff was not friendly in any way. They looked like they didn't want to be there. Won't be back. read more

Lots of fast food in my years and this was real bad. Wow. Also, I'm aware I'm reviewing a fast food place so my standards are a bit lower than normal, but this was terrible. So I stopped there last Saturday around 1030 while enroute to a friends boat in Holland. I knew I needed something to line my stomach for a day of drinking and some Wendy's fries and chicken nuggets washed down with some diet coke sound amazing. I'm normally a drive through girl but had to use the bathroom, so I went inside. There was no line so I ducked into the bathroom first and was impressed that the man working the front greeted me with a friendly "Welcome to Wendy's!" (I later learned the man that greeted me was Terrance, see below). The restroom was clean enough and I was in and out quickly, unfortunately a family of 4 with extremely specific orders (hold this, add this, etc) had come in, so I needed to wait to order. No sweat, that happens and no fault of the staff there this family was a pain and got there before me. Once they ordered (and prior to taking mine), the manager who took their order (Terrance) went to the back to attempt to organize his workers. There were literally 15 people working so I have no idea how this place was so badly organized, but it was a disaster. Terrance was attempting to organize his staff while the line built up behind him and no one seemed to be doing anything. A highlight was the surly looking teenager who Terrance asked to mop something up, and and kept rolling her eyes at him, or maybe it was the woman be assigned to fill drinks who didn't seem to anything right. The whole place was extremely disorganized and none of the staff seemed to care at all that the line was building up longer and longer and customers were getting more and more annoyed. All in all to use the bathroom and get an order of fries, chicken nuggets and a diet coke took 29 minutes (I know this because I texted my friend as I was walking in to ask if he wanted anything), should have been 5. Again, it's fast food so my standards are lower than normal, but even given the lower standards, this place was terrible organization wise and it was clear these workers had no pride in their work at all. However, let it be known that the manager Terrance was absolutely killing it. He had a staff of 15 that was completely clueless, a line of customers building up and still greeted everyone, smiled when he was taking orders and remained patient with his seemingly incompetent staff. You go Terrance, that positive energy was amazing and I hope you can be recognized for your hard work. PS - food was exactly like any other Wendy's, which means it was pretty tasty. Some better staff and organization and my rating would jump up! read more

Bad experience! Very slow and terrible service. 20 minutes for 5 cars in front of us just to get a 4 for 4 with a chocolate frosty. When we got up there they had no chocolate frosty's. The worker was on her phone and didn't even engage conversation to tell us our total for our order. I don't recommend coming here at all unless you're willing to wait and have terrible service. read more

South haven health department should shut them down. Smell of urine greets customers walking into the entrance from the bathrooms. Gross~neglected management. Food is cold, no ketchup ever? Salads are low quality. Not the same as other Wendy's. Garbage spilled and leaking from garbage cans at 4:30 in the afternoon. Wendy's corporate and South haven health department need to address this restaurant. Run! Run! Run!!!! read more

Wendy's - Burgers Near Me - South Haven, Michigan

Apologies for being understaffed don't help when you get an order wrong. How hard is it to hold the meat on a kids burger? Bun, cheese, ketchup... Spelled it out three times. Won't stop here again. read more

Sloooooooow service. Got my order wrong twice. Chicken sandwich cold when got the order "right" I gave up. Just left and put sandwich in trash can. Ps: love Wendys! Just not this Wendys read more

Orderer Chicken avocado salad 3 of them No avocado, no napkins, no plastic ware Ordered double cheeseburger gave single This place is awful read more

On November 13th, I stopped at the South Haven Wendy's late afternoon on my way home. I used the drive thru and had an extremely disappointing unpleasant experience. The associate on the microphone was rude and very unpleasant! She offered no greeting - "Welcome to Wendy's " or anything of the sort. I proceeded to the first window and paid for the order and was not given a receipt nor could I get her attention again. Then proceeded to the pick up window and met another unpleasant associate, who again offered no greeting. Again I asked for a receipt and was ignored, so decided to dial the satisfaction number posted on the window and placed a complaint to customer service associate who took my information and pleasantly asked if I would like a call back so I provided my information. I left the parking lot and proceeded to unwrap my chicken sandwich and first noticed it was not entirely wrapped! The top bun was burned black - I lifted it and there was a tiny piece of chiken with a piece of lettuce the size of 2 postage stamps. I noticed a strong unpleasant smell as if it were spoiled meat. I rewrapped the sandwich and placed it back in the bag and noticed they dumped the fries without a container in the bag. These were cold and soggy - so then took a sip of the Coke and it had absolutely had no fizz - flat and syrupy. Upset I decided to pull off the road and call the satisfaction number back and surprisingly got the same customer associate who added this new information to my complaint. She assured me I would receive a back call about my experience. The next afternoon, I received a call from the South Haven Wendy's store manager. Much to my surprise she was just as unpleasant as her two employees from yesterday. Not once during the conversation was an apology offered or anything similarly uttered for the terrible service and meal I received. Our conversation amounted to a minute long and was told me she would pass the information on to the district manager. It's now been 5 days since my complaint and no one has recontacted me about this unpleasant experience and offered an explanation or sincere apology. I'm appalled at this management's lack of attention to an obvious issue. For the record I have shared this experience with local friends and co-workers who all have said they at one time or another have had experienced isues with this Wendy's. UPDATE! It has now been 3 weeks with only a phone message to contact him. After returning his call I still am waiting for contact with your district manager or even the store manager. It appears again your customers are of no priority to your business. I am considering further action now as Wendy's has failed to successfully rectify this serious incident. I work until 2;;30 Monday thru Friday and December 5th I am unavailable to be contacted. At this point I will expect a call from someone at the corporate level which does not include a district manager as he as made no further attempt to contact me and the store manager has proven she does not care to resolve this matter either. I do believe it is a racial issue at this point. read more

Slowest drive thru ever! 7 cars take over 20 minutes. And then the burgers are cold! No mgmt oversight whatsoever.

We went to said restaurant yesterday twice we were short changed in money both times. When we approached the person that was the manager on duty we were treated rudely like we were wrong and was told quote "oh that happens all the time here". I was thinking oh thats encouraging. Crew was in the establishment talking dancing around and had nothing to do with servicing or taking care of business. Noone at first window to give money too. Guy that gave us our food at second window was eating when he gave us our food and had food in his hand at the time and crumbs on his shirt and his mouth. This place is terrible and needs to be closed. read more

Went through the drive-thru for a Dr. Pepper, got parked for 10 minutes, then when it finally came, it was all watery with very little ice. So I went in to get a new one... they said I shouldn't have let it sit on the counter for so long. because the ice watered it down. read more

This Looked like a new Wendy's! They(employees & owner) have trashed it. No soda. No ice. No napkins. Chili not hot. Fries not cooked. Such a let down. read more

The most disgusting Wendy's in existence. Food was disgusting, which I absolutely don't understand. The service was horrendous and it's probably best if they just shut this one down. read more

So most people go into a fast food place with expectations of it being relatively speedy, nothing gourmet and it's not uncommon to be missing something from an order. We had no idea of the mess we were walking into in this Wendy's. One of the women's bathroom toilets was broken, the soda machines only had a handful of flavors, they were out of barbecue sauce packets, the flavored lemonade machines were empty, no receipt paper, and a few other things I overheard the cashier say to customers. I would have to guess there was no manager on staff?? The inefficiency of the staff was extraordinary to see...most everybody was just walking around in circles not even touching food or equipment. Only two staff members had uniforms on- super weird. The floor was disgusting in the kitchen. I can say I did appreciate the cheery attitude of the cashier and the one guy who actually cooked the food and packaged it all up. If I was the owner of this franchise location I wouldn't be too thrilled... read more

Watched employee not using gloves picking up cooked chicken tenders. Pop machine had water overflowing on the floor. Trash and food on floor in kitchen. Not all Employee's wearing hats or hairnets. Walked out with 5 others after demanding refund. read more

Worst Wendy's ever. Sitting in the drive-through for ever. Can't get out of the drive-through because it is all curbed in. After waiting approximately 15 minutes in the drive-through lane I was told that they were out of potatoes and wouldn't have any for 25 minutes. I told them to cancel my order and I still had to wait for several more minutes with the car in front of me to finish up so I can actually pull out of there. I will never ever ever go back read more

The worst Wendy's food ever. Burgers tasted fishy. Fries soggy and tasted reheated. Everything lukewarm. Slow service, long wait

Terrible. Out of homestyle chicken, out of wraps, out of regular chicken, out of tomato, out of ice, most sodas were out and the ones who weren't were 1/2 soda and half water. Do not eat here! Multiple customers left because it was TERRIBLE. Customers had to ask multiple times for fresh fries to be made. "Fresh" those burgers looked like they were days old. They forgot my sandwich. The manager hid around the corner instead of dealing with all the issues we were having. 3 trash bins and they were all overflowing onto the floor. To say the least, WORST RESTAURANT EXPERIENCE EVER! read more

The food was horrid. Hair was found in my salad my mom did not even get the salad she ordered my dad found a piece of plastic in his burger. The soda machine cokeacola freestyle was out of 90% of flavors. The place was a mess and scrapes of food all over all the tables. We dumped our food and got out of there nasty. read more

Great service! We came in with a large group, service was fast. He even came up after to double check if we needed anything else and high fived the kids! read more

This service was terrible had to wait at the drive thru for 45 minutes only for the employee to say I refuse to serve you. Also afterward talking to corporate it took 25 minutes to connect to an advisor ridiculous! I will never return! read more

They need to train the staff here. They were clueless and it took 30 minutes to get 4 meals. People were walking out.

This location was extremely slow. It was also very dirty. I do not recommend visiting. Try something else

I was very disappointed by my experience here. The service was VERY slow. They told both of the customers in front of other were out of something and then were out of the sauce for our nuggets. We also had to aak for two items they forgot to give us. On top of the service the bathrooms were filthy and did not have a changing station. With so many other fast food options at this exit, do not choose Wendy's! read more

WORST service EVER! They have screwed up our order AT LEAST 5x which basically is our fault because I told myself I wouldn't go there again after the second time it happened. We have gotten the wrong ordered sandwich the last 5 out of 6 times we have gone through he drive-thru. They don't give receipts without asking either. Probably so you can't go online and put in a complaint(you need the number on the receipt to put a complaint in online) when you receive the wrong order. read more

This Wendy's is absolutely disgusting. My husband and I left without getting food because of how gross it was in the bathroom, kitchen and dining room. Service was also extremely slow. Do not stop here. I don't like eating at a fast food place if I can help it, but I expect a little bit better than what I just experienced. read more

I don't leave many reviews, but the terrible service my fiance and I got today inspired me. Every aspect of the ordering process was unpleasant - service was slow, the woman working the register gave us incorrect change and did not apologize after we corrected her, burgers were sloppily made and one was incorrectly made, and I got an overall attitude from the cashier that she hated her job. On top of this, every area of the restaurant is positively filthy, including the kitchen, dining area, and restrooms. read more

This Wendy's is awful. They discriminated against my boyfriend and me, and due to our race they declined to serve us. I experienced my first dose of discrimination in the U.S. here and I cannot express how disappointed I am. These people were belligerent, rude, and had no sense of customer service. Perhaps you aren't happy with your career, but you will never get aaa head by harbor int a pessimistic and belligerent attitude towards customers. Do NOT go here read more

I LOVE Wendy's Restaurants!!! So on a cold snowy January day 2015 I pulled off the highway and was anxiously awaiting getting their wonderful chili and a hamburger. I went through the drive-thru. Since I didn't check my order when I left the window it was a big disappointment when I did open the bag. The chili's container had chili slopped all over the outside and it was quite gross. Someone's handprint was even on it. Disgusting. The hamburger was barely wrapped and just thrown into the bag it appeared. I do not think I will stop there again. Too bad. read more

Whenever I have gone to this Wendy's I have always had an terrible experience! So today I ordered a number 4 meal, when I got to the 1st window they already was handing it to me in less than a min. When this happens I know that the food is going to be thrown together and going to be shit! So I took the food and right away noticed that my fries were cold and my sandwich had a big ole piece of lettuce on it and no bacon. My sandwich was supposed to come with bacon. So I turn around go back and explain what was wrong with my food and they gave me a new meal and said they were sorry. I then open up this second meal and it was just as bad but the fries were hot! My drink was pure syrup! If I could give this Wendy's no stars I would! This was a waste of my time and my 10 dollars for some crap I can't even eat! I came home and gave my son the first meal that they didn't take back and it was so bad that he would not eat it! It's pretty bad when your own teenage kids won't eat free food! read more

Wendy's - Number 4 meal! This was the replacement meal they gave me with crust bread and a cold patty and 2 small pieces of bacon on it! - Burgers Near Me - South Haven, Michigan

What the heck is this. Absolutely disgusting! First stop was bathroom. Toilet paper holder in both stalls was broke. So sharing a roll of toilet paper was not an option for sanitary reasons. Plus there was feces on the floor. Went to wash my hands, towel dispenser was broke so the roll was set next to the dink next to all of the previously used towels because there wasn't a garbage can. We were going to eat here but my husband said lets get out of here. His shoes were sticking to the floor from ketchup. Counters were scattered with scraps of paper, food and who knows what else. Cannot even imagine what it looks like in the kitchen/ after employees go to the bathroom. read more

The worst Wendy's I've ever been too. Probably the worst fast food joint I've been too. We walked in and the garbage cans were all turned around so there was garbage all over the top of them. The floor was littered with crumbs, fries, and paper garbage. We got in line and the guy ordering said they were out of ice but then he changed his mind and said there was ice. The drinks were all flat and tasted awful. The burger was basically cold. Room temperature food is NOT good. The only thing that was actually good about the meal was the fries - and we waited about 10 minutes for them because they were low on fries. The salad was awful too, how does someone screw up a salad? Finally, there was boxes and bags of buns in the back of the kitchen ON THE FLOOR clearly visible to customers. And the employee at the front didn't have a work uniform on. I recommend you stay far away from this "Wendy's." read more

I personally had a great experience at this Wendy's. The manager Terrance had excellent customer service, and great enthusiasm even user the pressure of a line out the door. read more

I'm pretty easy going when it comes to fast food but when I damaged my $900 rims up trying to steer around to pay. That's where I need to speak up. The drive through path is a bit narrow and if you're looking at the menu don't do what I did. Curbs on both sides of the vehicle does help with idiots from driving off and not paying but there must be another way. read more

South Haven Wendy's SUCKS!!! Got in line at 6:12 last night and didn't pull out with my food until 6:50 with only 6 cars in line. Waited over 8 minutes just at the window for my food. I ordered the new Parmesan Crisp salad but that is not what I received. I got a regular Caesar salad which had about an inch and a half of water in the bottom of my bowl. Looked like the lettuce had remnants of feta cheese on it, which the salad I ordered should not have had that on it. Looks like someone took lettuce from a different salad and rinsed it with water and just slung the shit back in the bowl soaking wet! Tried to call Wendys to tell them about the shitty salad and no one would answer the phone. It is always BS when you go there. DO NOT GO TO SOUTH HAVEN WENDYS! read more

I've had an okay experience here up until now. Very crappy service. I think a business is not a well run business unless it is consistent.

We waiting in the drive thru almost an hour. So pissed that I came here when I new there service sucked. Never again

This Wendy's is terrible, except the drive through at lunch! I love their food but as other reviewer said corporate needs to get after them...I liver so this I know is an on going problem! read more

We went thru the drive thru and they ran out of potatoes/fries. 7/10/17 how is that even possible. Service was very slow

Terrible. Haven't a had a good experience at this crap hole yet. Careless workers (that, or really terribly trained workers). Something is always wrong with the food. Cold fries thrown in the bag upside-down, 10 minute wait when they said 4 minutes. Way over priced. Refunds are given through gift card (useless). Why would I want to come back after I've asked for a refund? Oh well. Got a full refund on a gift card, kept the large drink and still haven't eaten dinner after a 15 hour work day. Don't waste your time here read more