Clara was our host and she was so friendly! She really went above and beyond with her customer service! She even came and checked on us multiple times while we dined there! The food was ready in a couple minutes and everything was good! read more

Remember the days when Wendy's was amazing and you couldn't wait to eat there? Well, those days are over, kids. At least they are over in Sweetwater, America. Had business in Sweetwater this evening, so my husband and I decided to stop by and grab some food for the ride home. Purchased- 1 grilled chicken wrap (just the wrap) and a #1 combo... - so 1 wrap, 1 burger, 1 fry, and 1 soda... total $17.08 Next up- not a Sprite, but a Coca Cola ... cold burger... cold wrap with a dry tortilla that fell apart. Wowza..... SO DISAPPOINTING... read more

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if I could give a zero I would this was honestly the worst ever Wendy's I've ever been made me wanna go outside and vomit from the oder as soon as you walk smells like dirty, burnt, grease mixed with sweat!! i recommend not getting my even near this area it is basically a hazard!!! read more

The person at the counter was rude. The nuggets were burned and the frosty had sour milk. Avoid this Wendy's.

I had the Apple cranberry chicken salad today on my road trip. It filled the need and the customer service was friendly. Bathroom was clean too. I always enjoy their salads. read more

Service was slow. Needs more employees and also maintenance to clean. Dining area was dirty and bathrooms were horrible. Chicken nuggets tasted like fish. The entrance to building was tight and very wrong when trying to leave and people trying to enter. Fire hazard. read more

Today I had the new mushroom bacon and it was delicious! The last five times I have been here, the food was always fresh, delicious, and the service was very friendly. Next time, I will remember to take photos. read more

Recently (3/15/24) my family and I (7!) stopped in while on a road trip and while it seems basic and fundamental, I have to say, the experience was great. The staff was professional and cohesive, they received and returned our order quickly and accurately, and the food was affordable and good. Thank you, well done! read more

This was at Wendy's in Sweetwater. I highly recommend that you stay far far away from this fast food place. It seems that the franchise owners do not care how bad this place is. Health department was contacted too but don't know if they did anything about it. Please be careful with this restaurant. read more

Wendy's - Used Cigarette on food prep counter! - Fast Food Near Me - Sweetwater, Texas

I hate to give negative feedback... 1. because these are one of the few "safe" places that I can at least get some fries or a bunless burger to eat... and 2. you never know what's going on... The drive-through was busy... But the inside had one other customer. But when you stand in the order line and never get acknowledged or even told that it would be a few minutes... Then you lose interest and decide to go elsewhere... or just eat the snacks you brought for the road trip... I understand a lot of businesses especially the service industry... Are struggling to keep help... And I hope that The employees can stay positive and offer the incoming customers a warm greeting and a gentle warning for delayed service when necessary. Ie: " hello, welcome... It will be a few minutes. Thank you" read more

Wanting to give Grace during these difficult times, but hoping my observations could lead to positive changes. My husband and I walked in to a young employee walking from the dining room to the kitchen eating a cookie. We then saw her handing out bags of food after scratching her scalp (no gloves); I believe she was in the drive thru window. Monica was the only cashier and was working hard to expedite food but was pulled in many different directions with customers bringing incorrect orders back and unhappy customers waiting TWENTY minutes for their food. Manager looked exhausted from cooking but had to come up to refund an order that should've come before ours but never did. Kitchen floor was filthy. Food and trash everywhere. Surely that's a tripping hazard and none of the 5-6 employees had time to clean as they go? Ladies restroom was gross; no paper towels with a sad napkins holder on the counter (empty). Trash was overflowing with used paper towels. read more

The cashier was rude and served raw bacon on my fries and burger. I felt like I shouldn't be there. While ordering the cashier kept looking at the manager rolling her eyes as if I was bothering her. read more

Wendy's - Bacon and fries - Fast Food Near Me - Sweetwater, Texas

Stopped here for a potty break and snack while driving from Dallas to Midland on Rt. 20. We liked that we didn't have to drive miles off the highway to find this place. (Hate that.) There was only one other customer in the restaurant... and no line! Bathrooms were a little gross. One toilet didn't flush (and was full). Our order was simple: Sm. frosty, jr. frosty, large iced tea. They NAILED IT. read more

Great place to stop for lunch if you happen to be driving across Texas on I-20. They got my order exactly right. I tried the new Baja Salad, it was surprisingly good. The small Frosty is....disappointingly small. read more

Wendy's - Fast Food Near Me - Sweetwater, Texas

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I stopped by for breakfast got a honey butter chicken biscuit the employee warned me that it just came out of the fryer and will be hot so I waited and when I decided to try and eat it, it was cold I didn't think anything of it so I took two bits not paying attention and realized the chicken raw. read more

Wendy's - a hand reaching for a piece of food - Fast Food Near Me - Sweetwater, Texas

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The restrooms were filthy which makes me Leary of overall cleanliness. The service was ok. Not rude not friendly, just indifferent. The food came fast. The fries were bad. Tasted like they hadn't changed the oil in a while. My husband ate one fry and threw the rest away. The hamburger were good. Overall not a good stop for food. read more

I love the food but when taking orders they need to pay attention. We asked for ketchup and mustard we got nothing and a minor issue when you order drinks straws would be nice. This is going through the drive thru. Easy fixes pay attention, my. read more

Food was pretty good had the apple cranberry salad. Watch out the cashier was very rude and loud. Inside was clean too.

got pretty much our whole order wrong charged extra for something we don't order or even get with our order and the front desk worker was quite odd and looked at customer awkwardly. read more

That's right. My 500th review is going to be about a Wendy's. Why? Because they're doing things right around there, and they deserve high fives all around. We stopped in not only for a late lunch, but for a potty break as well on our way home to West Texas for Thanksgiving. The bathrooms were spotless: no water on the counters, no tissue on the floor and no weird smells. Yay! When we stepped up to the ordering counter, we received a big warm welcome and happy smiles. The food came out fresh, hot and just the way we ordered it. The condiment/napkin/straw area was also clean and organized. I hate when counters are sticky, and this one appeared like it is cleaned regularly. When we left, they wished us a happy holiday and smiled genuinely. The customer service here is really what made the difference. As for the location? Very easy to get to if you're headed west, and it sure beats the heck out of the gross Schlotzsky's next door. read more

I don't think this Wendy's has ever gotten my order right and the food is usually horrible. I ordered chili and the beans were uncooked and the pieces of hamburger meat were massive chunks. I ordered a spicy chicken sandwich and it came with the wrong ingredients on it. The bathrooms are always disgusting and the workers look unkempt with dirty hands and fingernails. I usually love Wendy's but this one is just bad. Do yourself a favor and go anywhere else. read more

If traveling and you really want the fast food drive thru experience don't bother with this Wendy's - total waste of time! There are other fast food places visible from this Wendy's and although I did not visit those - I will not ever be back to this Wendy's - perhaps I'll try the McDonald's just down the feeder instead. (For that matter there is a Walmart right behind this Wendy's.) Here is the run down of our experience - Drove to the drive through. It was about 98 out and we had the A/C on and windows closed so I have no idea what might have been/not said by the other veh waiting. Waited an unusually long time for the veh at the order speaker to drive forward (then park at the front of the building). Drove to the speaker myself and waited, and waited, called out, and waited - you get the idea - it was a while and three cars built up behind me (all with room to drive around). Nothing was visibly amiss with the menu board or speaker box. I drove forward and was eventually followed by the three cars behind me in little intervals - all to park. I drove around the building and parked right by the main entrance. I noticed two employees smoking a foot from the door. One appeared to begin arguing with a person who pulled up into the center drive of the parking lot - who ironically had not come from the drive thru. The scene at the door was such that we declined to enter the building and changed our plans. This place obviously needs new management. read more

AWESOME! We had been driving from Austin and we saw the Wendy's sign luring us in, and it was strategically located right off the interstate next to a nice gas station. We went to the bathrooms and they were soooo nice! Everything was clean and fairly new. I especially liked the light fixture over the sink! When we were ready to order we were welcomed by a warm friendly smile by a super sweet cashier Hailee! She was the nicest cashier I have ever had at a fast food restaurant! Hailee had the nicest manners to us, and to her fellow staff members, asking them for a "small fry please?". This girl was great, deserves a promotion if you ask me! The food was awesome as well, my spicy chicken sandwich was greatttt!!!! and my small chocolate frosty! Great place and Great grace! read more

My wife and daughters stopped at this Wendy's today on their way to Colorado, and their experience was horrible. The wait time was incredulous, the food mediocre, and there was a brown bat hanging from the ceiling in the dining area. Later this evening, my family had to halt their trip early because my five year old daughter had stomach cramps and a terrible series of trips to the bathroom, if you catch my drift. There's no way to prove that this restaurant caused my children to be sick, but if the management or staff is willing to overlook such an obvious health code violation, what else is going on behind the scenes? read more

This place has by far the worst service i have ever experienced, they took 30 min to make 2 orders of nuggets. When we got to the window after ordering the order was some how lost and we had to wait and re order ... they didn't apologize at all for the inconvenience nor did they acknowledge it . Never going back again EVER read more

This location was very dirty. The men's and women's bathrooms were disgusting. The men's bathroom smelled of urine and the urinal contained old urine and had an out of order sign. If you are traveling I20, pass this Wendy's by. read more

Awful service. No one knows what is going on and the staff are all blaming each other. People are coming in from the drive through with incorrect orders as well. Incredibly unprofessional. The lady running the kitchen isn't getting the food out and is blaming the front counter folks. read more

This is not one of the better Wendy's. Service is so so, you might get good service and you might not, I'd say chances are 50/50. The food is ok, but i have frequently gotten something other than what I have asked for. It pays to check your order before you leave. Also the restaurant is often not very clean. read more

The staff was friendly and its in a good location, that's all. It's gross, the tables aren't wiped off, there was water all over the floor. There's no reason for this place to be dirty. Management needs to be fired. read more

I'm hoping the Manager checks reviews. I have witnessed several people on several different nights @ 10:45pm-10:55pm being totally ignored in the drive thru! Whether you're a burger flipper, garbage man, Attorney, or President......everybody has a job which they are hired to do. I work right around the corner at the local hospital and wondered if one of them came in 5 to 10 minutes prior to the end of my shift with severe chest pains or coding...... would they appreciate me avoiding patient care only because it's a few minutes until it's time for me to clock out? read more

Very clean and friendly service. Grandson spilled his full drink and they replaced it no problem. Food was fast and hot.

We stopped here on our way back from Lubbock and they were completely unorganised. They messed up our order and drinks. Also our food choices were limited to few items because they had no chilli for the taco salad and ect. We waited for a while for our food and drinks and when everything finally came out, the order was wrong and the right ones were cold. It overall was a bad experience. Don't recommend. read more

My family and I were passing through heading to California. So we decided to stop here to grab something to eat (drive thru). Once we inspected our food I notice my fries had blue lent balls in it so I we t in to ask for new fries the lady that took them as the young man to give me new fries then looked at me to say it'll be a minute wait I told her that was fine then things took a turn. She walked over to another employee to talk about me because to her it was on lent. I lean over a say to her you could of waited until I left before talking bad about me, and that none in my car had anything blue on so it didn't come from us. She then gets mad and tell me I could just leave her store I told her I was leaving without my fry or my money. She opens the register takes the money out and then throws it at me. I respond by saying so you gone pick that up its disrespectful she say no get out my store or I'm calling the police I say call them so she does then lie telling them I'm irate and cursing her out her employee look at her like why you lie. I'm like tell them how you just threw my money at me I ask her employee to pick my money up and hand it to me she proceeded to but the lady told her she better not so she stop. I asked for her manager she so I am the Manger I said, oh that even worst this is how you treat your customers and then you lie on them. I then told her I was calling corporate and she said go ahead.. I guess she doesn't fear repercussions. I grab my money and at that point I told her she was a disrespectful bitch and then walked out. I have never experienced anything like this in my life. I always try to do the right thing and even afterwards. I tried to figure out how i could have handled it differently. With this said I just called the corporate office. read more