Whoever owns this store, you really need to fire whoever manages it. They get my order wrong over 75% of the time. Missing chicken nuggets, spicy nuggets instead of regular ones, no sour cream (almost EVER) when I order a baked potato with sour cream. They are imbeciles. I've finally decided to boycott this location. read more

This Wendy's location was renovated not too long ago, so the vibes are fresh and clean here. They have those soda machines outside for you to get whatever soft drink you want. The staff are mostly/sometimes friendly here, but they get orders wrong all of the time! Sometimes they will insist they don't have Hi-C Fruit Punch but we get it ALL THE TIME here. The drive through line moves slow. One time the drive through screen was not on/working so I drove up and they yelled at me for it. Food quality is consistent...if they can just get my orders right more often than not, we are good. Stop yelling at my wife about not having Hi C fruit punch. read more

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The apple slices were a bit slow to receive but I mainly went there for the chocolate thin mint frosty. Frosty was good! read more

Wendy's - Thin Mints Chocolate Frosty - Fast Food Near Me - Waltham, Massachusetts

Look, it's a Wendy's. It's not gonna win any awards. It's fast food. It's relatively cheap compared to non-fast food. They have great coupons. The guy at the register was friendly and helpful. No outdoor seating, which was a bummer, and the interior lighting is a bit neon high. But again... it's a Wendy's. Food was solid - burger, frosty, nuggets, fried. Would go again. read more

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What the actual F&$K is wrong with this location?? They casually open some time around 7am (drive though, not sure when dinning room opens) when everything around them opens at 6 or before. So if you work for a living no Wendy's breakfast for you. The few times I am able to stop here the food is no good, missing something, the wait to order or pick up the food or all the above happens. Today the wait was so long in the drive thru that of the two cars in front of me the passenger of the car at the window got out and tried get in but nope, door locked. The truck in-front of me was honking his horn and after what seemed like an eternity, I cut my losses and left. Empty handed and hungry. read more

Wendy's - Old dried out, missing bacon. - Fast Food Near Me - Waltham, Massachusetts

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They asked for my name several times at the drive through just to give me a bag with a completely different name. This is a regular occurrence to me questioning if they are listening or can read. Not buying food here again. read more

The Ai is stupid and when i said remove the small frys and switch it with baconator frys it removed both please do it manually its better

This place is awesome! The manager is a kind, gentle man with glasses. He sorted out a situation in which we were waiting for our food only to realize that we ordered from the wrong place. He expedited our orders and provided great customer service. Thank you! read more

Waited 30 mins for 3 sandwhiches and 2-10 pc nuggets. Good friends of the manager came in, ordered, got their food under 3 mins. This place has gone to sh*t. There are no soda choices, tables are dirty and the people behind the counter are useless. Not coming back. read more

Wendy's - Fast Food Near Me - Waltham, Massachusetts

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Me and 4 of my friends have been waiting for our food for 40 minutes. This is unacceptable as 6 different customers came in and ordered and got their food before us. read more

For years, I've experienced nothing but bad service from this particular Wendy's! The food is always either cold or soggy, and the costumer service is unprofessional and discourteous. Items are often forgotten, other times food is prepared in a sloppy manner, the performance has never increased but in fact has remained consistently unpleasant. read more

Service was decent, food is acceptable and cheap. The Ambiance was quite quiet, and they have a fire place that was nice and relaxing. read more

Wendy's - Crispy Chicken BLT Biggie Bag - Fast Food Near Me - Waltham, Massachusetts

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She gave me baconator fries and there was 3 pieces of bacon literally and that was it then i was telling her we ordered 3 drinks not one and she went back and fourth with me after she charged me for 3 drinks and almost scammed me after i almost pulled off without my drink she also forgot to add my bbq sauce. The atmosphere of the place was garbage they barley even speak English properly would not recommend this Wendy's. read more

Wendy's - Fast Food Near Me - Waltham, Massachusetts

I went there before, the food was OK, but the store was kind of dirty. I ordered it online today, but when I get there, they said they did not have it. I asked what you mean. They said it was not in the system. I ordered it and showed up to pick up! Even there was something wrong with the system, at least do not be that rude to customers. read more

It was late at night we looked online. They said they were open till two we get here. The doors are locked and we walk through drive-through and the woman says they don't do walkers. Why would you post online that you're open till 2 AM if you're not gonna take a pain customer it was freezing outside and we were hungry and why would an employee who was sitting inside tell us to go around to order bad service. What kind of establishment refuses a paying customer? read more

0 HORRIBLE!! 1) NO GRAPE POWER AID 2) ASS SERVICE. I go in with my two friends. We waited in lines be for awhile and me and my other friend had to use the restroom. We left and when we returned our friend was ordering so we went to sit and wait. Upon us sitting the worker started yelling at us to get up because we weren't ordering. The worker then approached us and said "now I have to clean that table again!" And began arguing with us. read more

Got an oatmeal bar and a small coffee. Decent service, nothing great and nothing bad. Coffee tasted good. The bar tasted nothing unusual, just like a store bought one. read more

Wendy's - Fresh Brewed Coffee - Fast Food Near Me - Waltham, Massachusetts

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Just DoorDashed Wendy's and didn't get sauces that we wanted. Food just tastes horrible. I've had Wendy's doordash a few times and it's been mid but this time it's almost inedible. Starting to feel sick already and only ate a few chicken nuggets... read more

The place is always clean, food is good, never had an issue.. Not sure why people complain, i never had an issue with them.

Well came to Wendy's because Burger King was closed at 9:30pm on a Saturday. And we get our food always there something wrong with our Oder well we sit and eat and the place is like a Chinese take out cold as hell no heat really like wth. Fast food restaurant are all going down hill around here. Step it up 4/28/18 Came in to see the new make over they did. New storefront and inside looks pretty good clean and fresh. Service was on point this time didn't have to wait long for our food. Ordered the new southwest chicken sandwich. Pretty tasty. Place was clean and being kept clean so that's a plus better then before. Hope it stays like this. So from a 2 Star I'll give the new place a 4 Star just because the kids that just come in to sit and watch the tv lol with just a soft drink in there hands. It's not a hang out kids. read more

I have not eaten any fast food in quite a while. Wendy's had a promotion on for a double stacker which got me to come in. The place was clean and the staff very friendly. When it comes down to it the ultimate test is the food. I have always enjoyed Wendy's but after today probably my last visit unless I grab a Frosty in the summer. I know that food stylists are used for photographing ads ... that being said there was so a difference between the photo in the advertisement and the actual sandwich ... it was like expecting to pickup a Corvette and getting a Yugo. read more

Wendy's - Fast Food Near Me - Waltham, Massachusetts

This place is just gross. I've driven here (18 min from my house) with my daughter before and the food is always wrong and always cold. I got home late from work and didn't want to cook so I ordered Wendy's delivery. They got every order wrong. The burgers had been sitting so long the tomatoes were literally melting into the buns. I couldn't even peel them off they had already liquified and turned the bun into mush. The Patties are cold. Not lukewarm not room temperature they're COLD. I've gotten a lot of bad delivery but I've never had blatantly old, crusty, stale, freezing cold food. This isn't just unappetizing it's dangerous. There's no way any of this food was made in the last two hours. They need to shut this place down for good. read more

The times did not match up with the delivery and when the food arrived it was ice cold. No thank you

Nice reliable place, they are quick although it can get busy on occasion. If it's lunch-rush expect you might have to wait in line a few minutes. Consistently clean and comfortable place to be. Unfortunately the "Coke Freestyle" soda machines are regularly out of drinks especially the Cream Soda options. read more

HOW is this location still in biz is a GIANT mystery. It's FREEZING inside (as in no heat at all) and the food is SO over cooked you can't chew it. Everything looks as if it was prepared hours before (or leftover from yesterday?) Dry, cold and hard. Wait ... I found 4 french fries that were edible. I've eaten here several times over the years, always forgiving (and forgetting) my last visit. No more. We're done. read more

Let me preface this review by saying that this is not your run-of-the-mill, one-time, mean, scathing review based on one isolated experience that so many people post online out of spite. This review is based on my numerous experiences over the past 10+ years of being a regular customer at this Wendy's location and seeing absolutely no signs of improvement. This Wendy's location is by far the worst-managed fast food restaurant that I've ever visited, and if you're a regular fast food patron like I am, you know that's saying a lot. For starters, the drive-thru at this location is painfully slow. There have been instances where I've sat in the drive-thru line for 20 or more minutes. I'm sure that anyone who has ever visited their drive-thru, particularly in the evening hours, knows what I am referring to. On more than one occasion, I've seen the line extending out into the street, and it's because it takes five minutes for them to fulfill an order and take the next one. On top of that, there have been so many times where I have placed a drive-thru order using the Wendy's mobile app, and when I arrived to pick it up, I was told that my order was not ready yet and to park my car and come inside to wait. Years ago, if this happened, they offered to bring the order out to me, but they stopped doing that, and now when I ask them to bring it out to me, they give me grief. After dealing with that too many times, I decided to start using their curbside pickup option instead. I figured if I have to park and wait for my order anyway, I might as well just order it that way to begin with. Unfortunately, I regret to say that their curbside pickup option is not any better than their drive-thru. Today, after waiting 20 minutes and still not receiving my order, I pulled up to the drive-thru window to ask where my order is. They said that they did not see my car outside so they did not bring it out. I'm not sure how they did not see my car as I was parked directly across from the drive-thru window, so I was in plain sight. Regardless, if I check-in my order by marking the "I'm here" option in the mobile app, that means I am there and they should keep looking until they locate me. On another occasion, after not receiving my curbside pickup order after waiting 20 minutes, I went inside to ask why nobody brought my order out to me. The person behind the counter flat out told me that she was on break when my order came in, and that when she returned from her break, she did not notice that my order was waiting on their pick-up shelf -- as if this is an acceptable reason. This means that not only are they not checking for orders, but that nobody is covering for the person who is regularly in charge of the orders when that person goes on break. And on yet another occasion, I pulled up to the drive-thru to pick up my mobile order. I was told that my order wasn't ready yet and to come inside to wait for it. After I convinced them to let me park and have them bring them the order out to me, they told me that the reason why my order was not ready yet was because they had given my order to someone else. These are just some of the many poor experiences I've endured at this Wendy's location and after today, I've reached my limit. I will no longer be giving my business to this Wendy's location, and will instead be taking all of my business to the McDonald's that is located directly across the street from this Wendy's. McDonald's may have higher prices, but at least they have their act together and provide good service, things that Wendy's clearly does not care about. read more

I love their chicken nuggets but I hate their service. For the drive thru you have to wait in line for like a half hour just for them to say what can I get you. read more

I was wondering why the stars at this restaurant are so high, but then I saw that the most recent review was earlier this year. Let me update you.... I don't eat fast food often, but I figure Wendy's is as good as any other place. Maybe other Wendy's restaurants are, but not this Wendy's. The first time I visited in July, I ordered the new pretzel bread burger because I LOVE pretzel bread, so how could this be bad? Well, it was bad because I took two bites and tossed it. The pretzel bread was hard and very, very tough to chew. I guess they kept the buns in a warmer too long or not enough. And WTH did they do to their fries???!!!! The fries at this location are lukewarm and limp as wilted lettuce. However, I believe in giving places a second chance, especially big chains that maybe have workers who are not as diligent about changing out bread and making fresh french fries. So at visit number two, I got a single with cheese combo remembering how bad the pretzel burger was. And again, the bread was hard and tough to chew. And they still serve limp french fries. Apparently this location has trouble with its bread machine and its french frying machine. If you're determined to have fast food, go to the McDonald's across the street instead. read more

there was an issue with my mobile order but the workers were really nice and made me my meal anyways (daves combo). fries were hot and crispy and burger was fresh and juicy read more

Absolutely terrible Wendy's. The burger was cold and was smothered in enough mayo and ketchup for four burgers. The soft drink had absolutely no carbonation whatsoever. Will never go back read more

I don't typically review fast food places but this location is an absolute mess. Nobody knows how to take an order....also, they ask you what kind of sauce you want and then forget to put it in the bag. They told me to drive up to the next window to pick up the food and then screamed WAIT STOP and delivered it out of the payment window. Absolute mess. read more

UPDATE! Still terrible customer service!!!! They still manage to get my order wrong. I do not have time for this every single visit especially if it's during lunchtime at work. Then they will proceed with attitude. Who knows if they have spit in my food out of frustration. I stopped going for a while but I will stop again and go elsewhere. read more

I went there on Sunday, waited 7 min to someone to take my order, 4 employees walking around doing something. No one ever said, "I'll be right with you Sr.". I was the only customer in line. They didn't want my business, so I walked over to Macdonalds across the street, much better service. I was greeted on the door, they took my order and brought to my table. read more

It took 10 seconds from when I ordered to when I got my food. The manager was very nice and so was the food. The grilled chicken sandwich and chocolate frosty were scrumptious. read more

Wendy's - My already eaten Grilled Chicken Sandwich and frosty. I forgot to take the pic before I devoured this extraordinarily delicious meal. - Fast Food Near Me - Waltham, Massachusetts

I wish i could leave 0 stars. Every single time I order from here, I order ahead to pick up through the drive thru, and every single time they make me come inside and stand there for 20-45 minutes before they even begin my order. Meanwhile they are making the next 10-20 car's in the drive thru orders, yet are not able to make mine in the drive thru? In addition, people will be ordering at the register and receive their food long before me. This has happened at least 10 times to me. They need to stop offering pick up in the drive thru if they are going to make me go inside and wait for 20-45 minutes before even starting my food. I will be going across the street from now on to McDonald's, where at least they have my food ready through the drive thru every single time! Tonight I waited inside for 35 minutes before someone finally acknowledged me and even made eye contact with me while I kept trying to ask the cashier about my order and he blatantly ignored me to take more orders. From experience, I work at an actual restaurant, with a chef and servers, so I understand the food industry and am patient and empathetic but this is just so outrageous and is not a one time thing I don't know why people still go here I will never again. I'm not usually quick to complain but this felt necessary. read more

Terrible. Twice in a row I order a burger, with cheese and they don't put cheese on it. Stupid people work there. Real morons. Never again.

not good took 20 minutes to order bugs in restaurant food cheap at least could have better customer service

Honestly ok food but lousy service. The employee Andor is a hassle constantly try's to get more money from you. I get trying to get convince a customer to get more but it was simply annoying when I say that's it for my order that's it. Also saw a few flies flying around near the register. If you want a decent fast food expierence go across the street to McDonalds. read more

Wendy's - Example of the insects around the registers..... - Fast Food Near Me - Waltham, Massachusetts

I've had Wendy's on two occasions, months apart, and the burgers are completely raw and undercooked. Completely red and raw meat. Something has to be done at this point- It is a common occurrence and not safe. Not to mention I was pregnant the first time biting into a raw burger. Very gross. read more

I've been to many Wendys over the years, and in many different states. This is by far the worst I've ever been to. PLEASE go elsewhere. Thought third time was a charm so I attempted to give it one last shot. Like always, staff is rude, food isn't fresh, order is straight up WRONG, plus missing items. Can we shut down already and start over. I feel like anyone who rates this place above 2 stars (which is also a reach) must have someone they know working there and are trying like hell to revive this joint's Yelp reviews. read more