A-1 towed my Land Rover to repair shop without me experiencing any issues. I was skeptical due to…read morejob request was via insurance app. The tow driver Tony called to say he will be arriving in 10 minutes to meet at my home, yet he arrived before me and waited patiently for my arrival. Long story short, my truck was parked in my garage, Tony had to be innovative using jumper cables and a jump starter pack simultaneously to get truck started. He took his time loading truck on tow bed and ensured my truck would arrive safely to repair shop. I'm not sure of A-1's history with customer satisfaction but Tony was truly professional, caring and is an asset to A-1 Towing & Recovery.

Initial Review: Driver arrived and demanded an extra $30 cash fee to move my car from my garage to…read morethe street, despite me informing the company beforehand that it was in the garage. I declined and offered to push it out with my brother. The driver instead pushed it out himself and later demanded payment, which I again refused. He acted hostile, refused to let me ride with him, and made the experience unpleasant. This was my first tow and the lack of upfront communication, along with the aggressive attitude, makes me confident in saying I'd never recommend this company. Update: After posting this review, the manager called and apologized for the driver's behavior. He explained that charging to move the vehicle so it can be towed is against their policy. He also said they'd reprimand the driver and install dash cams on all their trucks to make keep their drivers accountable. While I appreciate the apology, it came across more like damage control than a genuine effort to understand what went wrong or prevent it from happening again. It felt like pressure to get me to change my review, not true accountability. That said, I'm updating this to two stars because I hope this isn't how the company normally operates. If they follow through on these changes and more customers share positive experiences, they may well deserve a second chance. For now, this is still my experience, so keep it in mind if you're considering their service.

post: Outstanding…read moreservice from Custom Towing! David truly goes above and beyond every single time. They are incredibly fast--always right there when you call--and you never feel left waiting or stressed. On top of their reliability, they are genuinely kind, professional, and caring, which makes a tough situation so much easier. You can tell they truly care about their customers. I wouldn't call anyone else. Highly recommend Custom Towing and especially David!

The Kustom quote was twice what I paid with Express Towing. Proceed with caution if you use them.read more

This was the best towing experience ever they turned a somewhat unfortunate situation into an…read moreoverall amazing and genuine experience. I hear Mike as the driver that came out to assist us with a flat tire. He's overall an amazing guy. We had a great conversation. He was very friendly helpful, and I enjoyed meeting and talking with him. This company was very respectful kind, and in my opinion deserves more than five stars. Their services are definitely worth every dollar if not more thanks Mike and thank you. Big tow for your help today.

David is rude and disrespectful and referred to me as "lady"!!!! I wrote another long review on…read moregoogle when I looked them up. They were dispatched by AAA. Horrible, Horribl, Horribl. There was an issue with my upgrade on my renewal and David said it's showing basic so lady you either pay us or you won't get your car and told the driver don't do anything and prepare to take it back. Of course I called AAA and now I have a problem because until the matter gets resolved I have to pay for horribl, disrespectful service from DAVID. I wasn't with the vehicle I was on the phone my mechanic said you don't have to talk to her like that. I start asking questions about who I'm paying because I didn't know the name of the compan. David says can you just pay so we can go! Excuse me!! So I asked David would you give your debit or credit card information to a complete ride ass stranger or company with none of their informatio. He said no, I then said well you need to answer my questions so you can go!!! As long as David is employee with Big Tow absolutely no one should use this compan!!! He is a poor representative of this business!! I work too hard for my money to be mishandled and disrespected and still have to pay $126 it just doesn't sit well with me at all!!!! I'm writing reviews everywhere including the BBB!!! Without paying customers and contracts "DAVID" you can't get paid!! Big Tow you can find better staff!!!! I'm "LIVID"!!

ABSOLUTELY NO STARS!! The worst customer service and huge rip off. Please see attached photo. I am…read morestill in aww at their process and prices.

I needed a tow for my vehicle Vince's towing was recommended by a friend. I called and they sent…read moreout a truck quickly to my location. Overall the towing process was quick, pricing was fair, and the driver Mark made sure that my car was safely loaded and secured.

Very good service and very professional. Was there in a timely manner. Good to do business withread more

They picked up my sons car when it wouldn't start and towed to my preferred auto repair. They…read morearrived in 20 min just as junior had said. Price was fair. Will do business again with them. Thanks again guys.

Drivers are careless on roads. They will cut you off to get a second ahead, while being on their…read morephones. Even after cutting me off they then hit a curb afterwards. They are not experienced drivers obviously. Then I took a picture of the plate to report it and you can see him flip me off. Management will do nothing cause they seemed so surprised both employee would allow that to happen

Fast service, great prices friendly, well, knowledgeable employees. 100% recommended for all your…read moretowing, services and needs.

I LOVE AND MISS YA DEBO people need them cars towed baby your truly missed this city ain't been the…read moresame accidents every where

This company has provided services in the past . Good service. However as of lately I can no longer…read moreget ahold of anyone to ask about services. Yelp says open , Yelp provides contact number, and Debo Towing does not stand on any of the information provided.