I brought my f150 to have the IWE system fixed. Instead of them fixing it they disabled it so the…read morefront axles are locked all the time now. Plus they charged me $200.00 to disable it when fixing it the correct why would have cost $350.00. It still needs to be fixed the correct way. When I called to ask what the heck. The head guy at the service counter told me it was what ford said to do. I looked that up on the ford's website. It clearly states that it is a temporary fix. I did not ask for a temporary fix. They are refusing to fix it the the proper way. How I asked for it to be fixed. They simply state that is ford's recommended fix. Funny I did not know that ford owned my f150. Needless I will be going else where. I would have thought being a small town service center, they would try to please the customers not drive them away. Thanks for the help serenely Dave A

I was a licensed auto dealer in Oregon and California for over 25 years. I've been involved with,…read moreat many levels, lots of dealers, new cars, used cars and wholesale, in both states and even written a book (years ago) on how to survive this industry and if at all possible, avoid it altogether. The practices used my so many dealers, both new-car and used, is not an enviable one and the well-deserved reputation brought upon this profession is an unfortunate and difficult thing to deal with for the few decent individuals and companies that do exist. And now the good news! Florence, Oregon is honored to have one of the very best of these few decent companies that I've ever come across. I've only been lucky enough to have lived here since 2017, but have done business with Johnston Motor Company a few times now regarding my trusty 2004 Ranger. And then last week, I found the exact used car I've been looking for now for a few months, and every one of the folks I talked to in the process of "making the deal" have been just amazing. My well-tuned built-in BS Sensor still works very well, and the needle didn't even wiggle the whole time! These folks are my friends and neighbors here and I was treated as one of them. On this particular car, a like-new 2016 Ford Edge, my out the door cost was nearly identical to the figure I had in mind would be my offer, so no haggling was involved. The whole transaction was a pleasant interchange. The staff (that I met there, about five of them) all live here on the beautiful Oregon Coast, some all their lives, they seem to know everybody in town, and when I left there with my new ride I felt more like I'd just shared a get-together with neighbors than having survived a car purchase. I've received the same level of performance from the service department, plus having my Ranger repaired there was the same kind of experience. So any of you folks, neighbors or visitors, Johnston Motor Company has my recommendation - in case I haven't made that clear yet! Skip Thomsen Florence

Fast and great job. Finished in three days and expert blending of the paint. Great personality and…read morehe surfs. I will recommend him to all my friends and anyone looking for great auto body work. Oh and his prices are more reasonable then any other body shop.

The best ever. Great work, in a timely fashion, and it looks new. Would recommend it to everyone…read moreneeding body work. Plus the owner is a really nice guy.

They are amazing. Very high quality repair with text…read moreupdates on the process. Very impressed and highly recommended.

Did great work and fast…read more We had 2 issues later and and as expected, M&G said no problem, and they were both fixed. 1 issue was they forgot to put an emblem back, and the other a water leak caused by rear taillight. We didn't know about the slight leak until going through the car wash. If you ever find a body shop that requires you to schedule a text "consultation" 2 weeks out...you are probably at the wrong body shop. Again thanks M&G

They don't answer the phone. How can you run a business if you don't answer the phone…read more Are you closed up?

Quick update that I forgot to do! When I took my truck in for brakes they called me back and told…read moreme that I didn't need them. All that they needed to do was blow the crud out. I was happily surprised to hear this and to save me some big bucks. Glad to see that there are still some good guys in their line of work!

Amazing local company. The owners have amazing hearts and their work it top quality…read more PS. The receptionist Helen is the best they could or will ever have.

We Took my wife's Jeep there, We Had an Appointment, they let it sit on their lot for 4 days, then…read morefinally started work on it. Then they wouldn't answer their phone, on Wednesday, they finally said it would be ready Thursday about noon, we had doctor appointments and could not pick it up, until Friday, they said Friday morning would be fine, we live 20+ miles away. We drive in about 10 am Friday, they had sent it to another shop for a front end alignment, without asking us, and we wasted a round trip to pick it up. They would not even tell us where they sent it, so we could call and cancel the allignment, and be able to have our principle means of transportation back for the weekend! All together, we drove 120 unnecessary miles, because they could not be bothered to communicate with us.

Are you kidding me, Free Bird? You're the best…read more I rear ended an SUV in my 04 Honda Civic (think the hood was smushed up like an accordion, and the front headlight was smashed in). Rick France was a godsend; he looked over the car thoroughly, explained things in layman's terms (I know NOTHING about cars), and went through the estimate. To be fair, the estimate was around $3300, which was more than half of what I paid for it to begin with. He could see I was visibly upset and gave me some great advice, which was to list it on craigslist as a car that could be rebuilt, rather than sell it to a chop shop which wouldn't pay more than a few hundred. Rick even went so far as to check to see if someone he knew (who was looking for a fixer upper for his daughter) would be interested. You don't get that kind of service many places). In the end, I placed it on craigslist and had two interested buyers within an hour. Ultimately, I ended up trading it in for 2k at a dealership which I put towards a new car. If I ever (holy sh*t let's hope not) rear end anyone else, I'll be back here for sure.

Bob was rude and tried to get me to use my insurance instead of the person's who hit me because he…read moredidn't like working with them. He threatened that the other insurance would force them to use subpar parts and that we would have to pay for labor. This was in direct conflict with what we heard and experienced from the insurance company. In one conversation when we were asking questions he hung up on us after suggesting we might want to take our car elsewhere. We decided and the insurance company agreed and paid for us to tow the car to a different body shop in town to get repaired. DO NOT take your car here.

These guys were awesome! They did a fantastic job on my car and the paint match came out great. The…read morewhole process was smooth, communication was solid, and they were super easy to work with. You can tell they actually care about the quality of their work. Really happy with how everything turned out and would definitely recommend Custom Autobody and Paint to anyone needing body work or paint done!

Matt did an amazing repair on our car after an accident. He was very detail oriented and a…read moreperfectionist. I love it! He said he makes sure that the car is back within factory tolerances on the body and he even blends the paint on both sides so it doesn't look like a repair. The color was a great match and nothing stands out between original and repaired. Jennifer was great with coordinating with insurance to make sure that we received new quality original parts on our low mileage and garaged vehicle, rather than settling for older salvaged parts that were unacceptable for the condition of our car. Our VW looks new again! The VW dealership even said it looks as if it was never in an accident, and they see a LOT of body and paint work come through their shop. They even immaculately cleaned our car inside and out. Thank you Matt and Jennifer! So pleased with the level of quality!

Told me he had no time to paint the hood on my Cadillac!…read moreWill not go there again, business looks like a dump!

unfortunately, i put a dent in the back of my Mercedes SUV but was fortunate to have Brothers Auto…read moreBody repair the damage. They are awesome people and did an amazing job. The car looks as good as new and they detailed it before I picked it up. I am very impressed!

Rich is a STAR! While the repair took a bit longer than hoped due to parts shortages and cold…read moreweather, the work is excellent! Rich kept us informed and did everything possible to bring my car back to beautiful and fully functional. There were a few challenges, but Rich made it happen. We highly recommend for all your body work needs.

Rich is the real deal...don't bother with any other body shop in southern Oregon!!…read moreHe doesn't cut corners and does amazing work. I've used him twice in the last year...after hitting a deer and a tree mishap crushing the rear of my car.