I was referred here from a clinic in Indio, Ca - my 4 year old cat, Munster, had a sudden and…read moredangerous GI/intestinal blockage. I drove to EPIC Vets on a Saturday evening and met with Dr. Owens who explained entire procedure with me and that it would be done sometime that evening/Sunday am. I received a text message that his surgery had started at ~11pm and Dr. Owens called me at ~midnight to update me on his post surgery status. Dr. Owens was able to do a much less invasive surgery than anticipated with his previous emergency medical experience. Every staff member I met with or spoke with over the 2 days Munster was there was extremely professional yet very friendly and able to explain things in a way that was detailed but easy to understand. I was able to pick Munster up on Monday afternoon and bring him back home - where he is currently doing well. If I ever have another emergency situation with one of my cats, or another pet - I would definitely bring them to EPIC Vets for critical care.

I am extremely disappointed with the care my dog, Romeo, received at this clinic. Romeo had…read moresuffered a horrific attack from another dog that left the skin on his neck ripped off. During an already traumatic and emotional situation, we trusted this clinic to provide the best possible care and ended up paying upwards towards $5,000 for treatment. Unfortunately, the suturing was done very poorly, and we were concerned about how his wounds were healing. We decided to seek a second opinion elsewhere, and the other veterinarian confirmed our concerns and provided proper treatment. Since then, Romeo has healed well. No pet owner expects perfection, especially in an emergency, but we do expect competent care that matches the cost of treatment. Spending thousands of dollars only to have to seek corrective care elsewhere was heartbreaking and frustrating. I would strongly encourage others to ask questions and consider getting a second opinion if something doesn't seem right.

My husband and I had to make the decision to let our Max go over the rainbow bridge in just two…read moredays of his diagnosis. I found Mobile Pet Cremations and very happy we used this service. The vet was very compassionate and understanding. He explained all the steps as well as the delivery of the cremation and paw print. The grief will always be there but it is comforting to know that Max got his wings the best way possible and with great care. Thank you for the extra gentle care of our fur baby.

We had to make the impossible decision to let our 10-1/2 yr old Saint Bernard go on Sunday. Mobile…read moreCremations was able to send a most caring, and compassionate vet Dr. Charlie to our home within one hour. We will be forever grateful that they came in our hour of need. Nana was so calm and we didn't feel rushed at all. We knew what to expect as we'd been through this with 2 of our other beloved dogs and the vet still walked us through each step. We hugged our Nana, kissed her over and over again while we told her what a sweet girl she always was and that we love her and will miss her everyday. Thank you to all the employees that followed through with text messages and phone calls when we needed you most.

Everyone I've dealt with here has been so kind. I've dealt mostly with Marsha and Ashley and…read morethey're just so understanding. It's a calm place and I know I've left my pet in good hands. The memorials I receive are well made.

I would like to thank Marsha and everyone else at West Coast Pet Memorial who was involved with…read moretaking care of my beloved fur baby, Bacon. I am greatly satisfied with the aftercare services that you all provided for my dog. Again, thank you all for everything that you do.

Dr. Rose is a compassionate, skilled vet. My mini-longhaired dachshund, Skipper, is 10 years old…read moreand has always hated vet visits. He loves Dr. Rose and is glad to see her!

I am so very grateful to Dr. Rose and the team at Serenity Holistic Vet. Our girl, Nikka, is a 12…read moreyear old Husky/Shepherd mix and she recently developed some hind leg soreness/stiffness and urinary incontinence. We took her to a conventional vet to rule out UTI/kidney issues and had X rays done to ensure there was nothing grossly abnormal structurally with her bones. Everything checked out and I knew I didn't want to start her on a medication with significant side effects or have her on pain meds indefinitely, so I searched for holistic vets who did acupuncture and was so happy to see Dr. Rose was local to us! . On our first visit, Dr. Rose did a thorough exam of Nikka and informed us that Nikka had an unusual heart murmur. A different vet at a conventional clinic that had seen Nikka just a few weeks earlier also mentioned the heart murmur but said it was very mild/quiet and didn't seem concerned about it all and didn't give us any indication that it needed to be investigated. I thought that the murmur must be no big deal based on how the first vet handled the finding. Dr. Rose immediately told us that Nikka's heart murmur was quite pronounced and unusual sounding and she gave us a lot of info and recommendations on next steps. . Well, today we took Nikka to a cardiologist where she had an ECHO and it turns out she has dilated cardiomyopathy (DCM), which, thankfully, has been caught early and might be able to be improved with medication and dietary changes. . Dr. Rose literally saved Nikka's life with her attention to detail, her excellent clinical skills, and her prompt and informative follow up and recommendations. I will be eternally and forever grateful to her competence and expertise. . Nikka has also had 2 sessions of acupuncture and cold laser/photobiomodulation and she definitely has more pep in her step. Nikka also loves coming to Serenity Holistic Vet, she isn't anxious or nervous and just settles right down and relaxes when the acupuncture needles are in. Dr. Rose is a gem and we are so lucky to have her here in Murrieta.

The staff is absolutely amazing - each and every one. I am so moved by my experience following one…read moreof the most heart wrenching losses in my life... I feel very grateful they were there. The everafter artwork option sits in the center of my living room and is beautiful. I also wear the pendant nearly every day. The products are quality and I'd give the service 10 stars if I could - Thank you West Coast, for everything.

I wouldn't even given them one star!!! I'm absolutely devasted and disgusted with their service. I…read morereceived my paw print and ashes and they are NOT my beloved cat, Thor. The paw print is WAY too small. I held his paw every day of his life and the day he passed. His paws were amazingly large. My cat was a very large Maine Coon and the size of the paw print is WAY too small. They used a generic paw print that is the size of a kitten! Are the ashes even my pet??? This is just not right on so many levels. There is NOTHING they can do to make this right and I just feel sick.

I lost my 18 year fur baby recently, I choose to cremate him through gateway. From the moment I…read morecalled and asked the process was in tears and could barely speak, went to drop him off and staff was very helpful and compassionate.. I was at peace knowing that they would treat him with dignity. I was told 7 to 10 days to pick him up, they called and texted me on day 6 that I could pick up... I highly recommend..

Gateway Pet Cemetery & Crematory in San Bernardino is unique in the fact that they provide a safe…read moreplace for your beloved animal to Rest In Peace. My Dog passed recently due to seizures and it became so that sadly, we had to euthanize him. Feeling stuck as none of this was planned and I wasn't ready for what was happening I knew I didn't want to have him cremated so I called Gateway for burial service and they had me come down immediately when I needed them most and I needed direction on what to do next they guided me and really helped me when I was lost. Thank you for the compassion and the guidance in a rough time. Please call them if you're in this situation or Beforehand they're very good at helping and prices are very fair. Nena and the rest of the staff were very respectful and helping all the way through I cannot praise and thank them enough!!!

Amazing customer service!!!!…read more Went into this location today because the location I normally go to is closed on Sundays. (My husband and I just adopted a dog from a shelter and she was showing symptoms that were worrisome). Josh, who saw our dog Lu Lu today, was extremely helpful. He was very knowledgeable and took the time to answer all of my questions and explained everything so thoroughly. I did not feel rushed, and was very appreciative of this (especially since we just had a dog pass away). He had amazing bedside manner, thank you Josh!!! All the women at the front desk who assisted me as well today were so sweet and had wonderful customer service! You can tell VCA really cares about animals and helping families with their beloved fur babies! Thank you VCA! (Also love that this location is open 24 hours-incase of an emergency)

Update: I previously posted about my extremely disturbing…read moreexperience at this veterinary emergency hospital. The hospital owner publicly replied on Yelp, stating someone would be contacting me. So far, that has not occurred. This hollow response now appears to be nothing more than a performative attempt to appear concerned to the public. The complete lack of follow-up only reinforces my original assessment of this facility. If this hospital were genuinely committed to patient care or accountability, someone would have reached out.. Instead, the silence speaks volumes. This is a profit-driven operation that prioritizes revenue over animal welfare and client communication. I strongly caution pet owners: if you truly care about your pet do not patronize facility! I also plan to post my reviews to local neighborhood and pet Facebook groups!

Last Thursday, Bryn from Paws into Grace assisted my Charlie. I am so thankful that I was able to…read moreprovide this service for him. Miss Bryn was empathetic, patient, kind, and very professional. This was a very difficult decision for me and my family but her guidance and thorough explanations before, during, and after the process was exactly what was needed. Charlie's condition was unexpected and aggressive. I had thought I would have years left to love on him. Unfortunately, that was not the case. I hope no one ever has to be in this position to make this decision but I am glad this company and their representatives are available for families.

This group of people are the most genuine and caring people at the worst time, when you have to say…read moregoodbye to your beloved pet. They helped our princess Lollipop cross in 2024 and needed them again for our boy of Joy Cashew this time. Like with Lolli, the vet that came to the house was incredibly sensitive which helped us through this unbearable event to our hearts. When we were able to pick up the ashes and our boy's paw print & vial of hair, the girl was very sweet, kind & understanding which helped us through it. They have so many special ways to honor your pet, even jewelry made with ashes. Bless this group for doing what they do and how sensitive and kind they do it to help others through this.