Losing a beloved pet is extremely difficult, and I'm so grateful we found West Coast Pet Memorial. When we brought in our beloved feline, Ashley welcomed us with open arms. She was incredibly warm, compassionate, and patient, guiding us through every step of the cremation process with genuine care. During such an emotional time, her kindness made all the difference. Don't let the exterior of the building fool you. From the outside, it looks like a simple building along a busy main road, but once you step inside, it's beautifully decorated, warm, inviting, and feels homey. They also offer a wide variety of thoughtful, personalized keepsakes and memorial options to honor your pet in a meaningful way. We dropped off our pet, and by the very next day we received a call that she was ready. The process was handled with professionalism, respect, and compassion from beginning to end. What stood out most was that it truly felt like a caring mom-and-pop business where every family and every pet matters. I can't recommend West Coast Pet Memorial highly enough. If you're facing one of the most difficult days as a pet owner, you'll be in caring, compassionate hands. read more

Everyone I've dealt with here has been so kind. I've dealt mostly with Marsha and Ashley and they're just so understanding. It's a calm place and I know I've left my pet in good hands. The memorials I receive are well made. read more

I would like to thank Marsha and everyone else at West Coast Pet Memorial who was involved with taking care of my beloved fur baby, Bacon. I am greatly satisfied with the aftercare services that you all provided for my dog. Again, thank you all for everything that you do. read more

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This review is long overdue. Unfortunately my beloved friend who gave me unconditional love and was by my side for 9 short years succumbed to cancer. I had West Coast cremation services and they were very compassionate and caring and gave me his ashes back in a dignified way. I appreciated how they cared for him. read more

From the bottom of my heart I cannot thank Ashley, Marsha and the whole team enough for getting our precious Quinn back so quickly. Our fur baby left us suddenly and my sister flew down from Alaska to collect her remains. Unfortunately she had limited time to be in San Diego so we asked if services could be expedited. They didn't guarantee our time frame but was pleasantly surprised to have her remains in our arms an hour before the ETA. WCPM is compassionate, professional and respectful. Thank you again for your hard work and dedication during our time of mourning. Thank you, thank you, thank you! read more

West Coast Pet Memorial - Quinn - Pet Cremation Services Near Me - Escondido, California

Thank you for taking care of my boy Ace. Worst moment of my life, but knowing he was handled with dignity gives me some peace. Our veterinarian at Rancho Del Oro set everything up... a friend of mine called you to see if his ashes were heading back to the vet for me to pick up... I was too distraught to call. The person on the phone was compassionate and very helpful. Beautiful box and name plate, paw print, and a lock of his hair. The pet loss grief info was also helpful as this was my first dog that passed away, and this grief is so very hard. Everything was presented so beautifully. Thank you. read more

West Coast Pet Memorial - Pet Cremation Services Near Me - Escondido, California

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Thank you all for your care of my girl I received from you! Everything from the emergency Vet to my door could not have been handled better! The experience was my first and I have cried everyday. I'm grateful for your service and the extremely professionalism you showed me! God Bless you and your Staff read more

I lost 2 pet members within 6 days. West Coast UPS the ashes of my dog and someone had to be there to receive them. The box the ashes are in is beautiful along with the paw print. The package came carefully wrapped. I had to get the ashes for my parrot at the vet-same thing carefully prepared. They generally care for you and your pet member. Losing a pet is hard but it made me feel better that they are were cared for and now they both are home. read more

West Coast Pet Memorial - RIP Ms Keeper - Pet Cremation Services Near Me - Escondido, California

Recently we lost a good friend and family member. Our sweet dog Bruno. Even though my family is deeply saddened. The process of having our pet handled after his death couldn't of been better. The people at Guardian Angel Pet Crematory were fabulous. The contact person Tom was awesome. Tom called days ahead of time to arrange drop off of my dog's ashes to our house. On the day of delivery. Tom showed up at the time promised. Our cremated dog Bruno delivered in a nice wooden box with his name on it. There was also an additional item. A small clay paw print impression of our dog. It was something unexpected and is received with much gratitude from my wife and I. We love it. Thank you Guardian Angel for making this sad time for my family special. We miss Bruno but we know we made the right decision. Having your business handle our dog. Thank you Tom. God bless you guys. read more

Unfortunately, our family dog of almost 15 years passed away this past week and we were grateful to be referred to Guardian Angels. Immediately, Ginger answered my call and offered her condolences and thoroughly explained how the process works. Mike, the owner, was already around our area and said they could be here in the next 30 minutes. We weren't sure whether we were ready to let him go yet, but Ginger assured us that there was no rush and to take all the time we need. When we were finally ready, we made the call and Mike met at our house. He was very respectful, patient, so softspoken and you could tell he is compassionate about what he does. He reassured us that everything would be okay and that he will be taken care of. Two days later we had our Specter back home. Dealing with a family dogs death is hard enough, but Guardian Angels made the experience much less painful. All you need to do is make that call and they will handle the rest. read more

I am so glad we found Guardian Angels. Our boy Jack left us and Guardian Angels made the process seamless. The thought of having to call animal pickup or find something to do with our best friend of 13+ years was very stressful. However, finding GA was a great stress relief. We opted for the private cremation and pickup. The pickup was worth every single penny. I would have paid double. Having to drive my boy Captain Jack after he passed would have been too much. The staff was helpful, friendly, and compassionate, from the people on the phone, to the driver who picked him up, to Mike who dropped Jack off at home. I am SO glad we did this. The paw print ornament was over the top fantastic and made us all cry. Thank you Guardian Angels. If you find yourself in this unfortunate situation, having to tell your furry family members goodbye, I highly recommend Guardian Angels. read more

West Coast Pet Memorial - Our boy Captain Jack. We'll love you forever! - Pet Cremation Services Near Me - Escondido, California

DO NOT USE THESE PEOPLE. I told them I did not want to use their servies, they whole time they knew they had already picked up Teddy and creamated him, then they told me if I wanted him back I had to pay $450.oo more. They only use a metal partician, its NOT INDIVIDUAL. They did what they wanted despite I told them NO do not get my dog. read more

Where do I start? Seeing how there's not many options in North county for crematories this is a great addition. The crematories that are in San Diego county don't all have good reputations. Some of their facilities are nowhere as clean as Guardian Angels and probably only half the size. Okay so yes Guardian Angels are the new guys in town and a lot of people don't know about them just yet. I give them about 6 months and they will be number one in the county. Mike who is the owner is so passionate about pets and of course people. Right now Mike has a small staff but I'm sure that will probably change once the word gets out about them. I had the chance to take a tour of the new facility and it just blew my mind. This place is so nice, clean and modern. When my pets pass there's no question I'm bringing them here. They have so many services it's crazy! They have the I.D. disk, a necklace with your pets ashes in a bead and several different urns to choose from. Great job Mike I know your business will do well!!! read more

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It's been a really tough July. Been having expensive car issues and it being my birthday month and then losing our fur baby kitty "Preshie" on July 15, 2018. He was 17 years old. Mike and his work crew were very compassionate and helped to make a difficult situation easier. They offer different options for creamation of your pet. We went with a nice wooden box with a slot to put a picture of our kitty in. We also received a copy of the Rainbow Bridge poem, cremation certificate, a nice letter of condolence, necklace and a candle. I was having car problems and couldn't make it up there when they finished. They made arrangements so I could pick it up after hours. They do a wonderful job and try to work within your budget. Thanks so much. I also wanted to mention that they have pet ambassadors that meet you when you arrive. We were met by a nice dog. I think Cabo was his name that made us smile and made it easier to say goodbye to our fur baby. read more

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Guardian Angels pet creation used to be my go to due to how kind and considerate everyone was. Sadly, they were bought out by West Coast Pet Memorial. But you know, I thought It couldn't be too different. I was wrong. They charge more, the craftsmanship of the urn was sloppy--it was banged up and the quote that I asked for was slapped on with flimsy glue so it kept falling off. On top of that, they no longer to the ash beads, which were one of the reasons I was willing to drive almost an hour each time. But the worst...when I came to pick up my baby's remains, the guy who gave him to me was absolutely disgustingly rude. I have pet rats, and the one who passed away was very special to me. I had him for 5 years, and I loved him. The guy gave me back my boy's ashes, looked me dead in the eye, and said "it's good you're getting rid of the rats". WHILE I WAS HOLDING MY DEAD PET! I wish I got his name... but I have been fuming since and have been conflicted about leaving this review. Guardian angels was amazing. West Coast pet memorial destroyed a good thing. read more

Was happy with the service we got.very compassionate and caring.rates very reasonable and wow same day service.. read more

West Coast Pet Memorial - My Chico passed 1/6/2020 - Pet Cremation Services Near Me - Escondido, California

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Loosing a pet is never easy, by guardian angels made is easy to cherish our sweet boy one last time. It may seem expensive to opt for the individual cremation, but if you have the opportunity, I would take it. We received a lovely oak box with our baby's name engraved on it, (and a not so flattering nick name lol), a beautiful paw print, (not one of those store bought press-and-bake), a candle, a rainbow bridge poem, and the best part: the second half to a "Best friends" charm. I used Guardian angels because our veterinarian chose this as the primary place they go to, but even if it wasn't, after this experience, I would want them to take care of all my pets. read more

West Coast Pet Memorial - Pet Cremation Services Near Me - Escondido, California

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You are who my vet uses and I couldn't be happier with everything. The paw prints were perfectly done and the card that was sent was beautiful. Everything was presented very beautifully. I really feel like my dog Diego was handled with a lot of care. Thank you for that. read more

We recently, unexpectedly, lost another family member. We took our guinea pig from the vet to Guardian Angels to make her final journey over the bridge. I was so upset, so my husband went in to drop off our little girl while I waited outside. When he came back to the car, he seemed even more upset. He said that there was a couple in there to pick up their pet's ashes. The lady was crying ( understandably) and the women that worked there, Lesile ( ?), walked up handed the box to them, said nothing, breezed past them to assist him. He couldn't help but notice the callousness of the act. No acknowledgment of them clearly being upset. It was like she was handing over a bag of groceries. There was some confusion with them calling us to pick up our pet. My husband's phone had inadvertently blocked the number. I called AT&T and they said that blocked numbers do not show up on phone records because I was dubious they had even called. This was our fault, not theirs. I was upset because I thought they never bothered to call. This was our mistake...clearly. I was not rude when I called, left a message to check on the ashes, however, the lady that returned my call with regard to the pick-up was rude and "attitudinal" on the phone with me. I have no idea why, but the same kind of nonchalant behavior was happening again. They are ONLY open M to F from 10am to 6pm I think she said. My point to her was that it was not very flexible for pets that have died and need to be dropped off or pet's ashes that need to be picked up. Her response was- the ashes will sit here until you pick them up...like it was a sweater I had ordered. This is a family member that we lost, a sad time, why be so uncaring? I know it's a business but it would have been nice if they had maintained the care and concern we saw when they first opened. This has gone by the wayside and it's just a business and they are very "matter of fact." read more

My vet Dr Bill Haddock and Ann from ESCONDIDO Hills veterinary helped me contact Mike. I was very distraught about loosing my BoBo. Mike did a nice job in printing exactly what I wanted on the cedar box with BoBo's ashes. Included a sweet poem about the Rainbow bridge. A candle and a sweet letter of condolences. I understand his business is new. I would recommend Guardian Angels to anyone looking for someone that really cares. Thank you. Peace. Theresa McMullen read more

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This is not an easy place to come to and itts not easy to review eeither because no one wants to relive what brought them here. Let me just say that thes people consoled me and helped mee when I needed it most. read more

Max our 14 + Year old Sheltie, crossed the Rainbow Bridge early Sunday morning...Ginger and the whole team did handling a very dignified cremation of our Boy Max...Thanks so much.. read more

West Coast Pet Memorial - Max's Memorial.. - Pet Cremation Services Near Me - Escondido, California

This review is based solely on the ceramic paw print. I generally don't write reviews, but this experience warranted one. I lost my 13 year old pup unexpectedly and we opted for the paw print as a reminder of our sweet boy. The paw print we received was sticky (?)--perhaps unfinished and more heartbreaking was the fact that it was only half of his paw (2.5 toes imprinted). Recieving the paw print this way made me feel as though my boy wasn't treated with the care and time he deserved. Please do better so others in my position don't have to feel like this. Everything else about this experience was fine, we did have to wait longer than expected to pick up my boy's ashes. read more

My dog passed away, and I was given the option to have her cremated at West Coast Memorial. When she was returned to me, the urn was twice as big as my other Yorkshire terrier dog that have passed away, and the paw print looked nothing like my dogs, very disappointing and sad read more

Just did a fabulous Job! My recommendation if you have a sick or dying pet call mike before your friend passes on, he will help make the transition to rainbow bridge as seamless as possible. read more

West Coast Pet Memorial - Pet Cremation Services Near Me - Escondido, California

I just received my pets remains. I'm very disappointed. After waiting almost 4 weeks for his return, his remains were put in a cheap red box without a lock and key. His name was misspelled on the plaque and so it had to be done over again. The final product was delivered with his name in upper and lowercase letters. I have several boxes with my deceased pets. All in cedar boxes with their name in all caps lettering. My heart breaks for my dog. He deserves so much better than this presentation . read more

This review is overdue. In the beginning of July my husband and I had to make the most difficult decision and we said goodbye to our first fur baby Nala. We decided to have her privately cremated and I'm so happy the Vet office we went to has Guardian Angels as the company who handles the cremations. We received her ashes back in less than a week. I contacted Guardian Angels directly and asked them to please have her picture engraved on her box and they did an absolute beautiful job. Thank you so much for everything. read more

West Coast Pet Memorial - Pet Cremation Services Near Me - Escondido, California

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Our sweet pet bunny, Poppy, passed away last night. We brought her in to have her cremated privately. The owner of Guardian Angels is very caring, easy to talk with, calming, and very helpful. This crematory also offers placing some of the ashes in Pandora beads for a Pandora bracelet (additional cost), as well as placing the ashes in an urn, a personalized plaque engraving, paw print, and a death certificate. I am very excited to receive my Pandora beads - so I can always wear my sweet Poppy on me. The beads are customizable in size and colors (I will post an updated picture once I receive my bead). Thank you for the wonderful experience during this difficult time. Much appreciated. read more

When my 120 lb. St. Bernard baby recently passed, the in-home euthanasia Vet, Go in Peace, brought her to Guardian Angels. Apparently some cremation services do not take dogs this large, so I was happy to have Zoey brought to a place with 5 star reviews. She passed away on a Thursday, and her ashes were ready to pick up on Monday. I appreciate the fast turn around, as I had another St. Bernard years earlier pass at a Vets office and paid to have immediate pick up. A week later the dog was still not picked up, to my shock and horror. It is always gut wrenching to have to go through this process, but you hope the cremation is done with as much dignity as possible, and from the other reviews and the owners comments it sounds like this is the case. The building is not marked with the company name so being unfamiliar with Escondido, it was a little hard to find. It would be nice to at least have the Guardian Angels name or logo on the front of the business. I picked the ashes up late Mon. afternoon, and I did not look at the contents until I got home. There was a certificate of cremation stating her date of death and age, however the age was incorrect (stated as 11 even though she was 10) and the note enclosed, which is obviously a form letter, stated a candle was included along with a paw print, charm, rainbow bridge poem, etc. There was no candle in my bag. I really don't care about the candle, I would much rather have more attention dedicated to the service they provide, it is just a little sad to get a form letter type note that states something was being provided that was overlooked. That said, it is a minor thing in the big picture. I have not opened the cedar box yet, however, the box itself and the engraved tag with my dogs name was very nice quality and I appreciate the attempt at making a ceramic paw print, even though it was not the best. In closing, I would just like to say thank you to Guardian Angels for providing the service they do, and from the other reviews being accessible by phone on holidays, evenings, weekends and other off hours that other businesses like this are not. Even though I did not need to utilize this service on off-hours in this case, I have had other pets pass away on a holiday or late on a weekend night and I can not stress enough how comforting and valuable it is to be contacted immediately no matter the time or day of the week when you need your beloved pet picked up and transported, especially in the case of extra large or giant breed dogs. read more

West Coast Pet Memorial - Zoey - Pet Cremation Services Near Me - Escondido, California

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Yes my 16 yr old dog had to be put to sleep and I was so upset and wanted to make the right decision for my Lucky and WCPM was so caring and understanding everything was perfect his ashes to the beautiful urn , clipping of his fur, a thoughtful card all cam beautifully packaged . I would definitely recommend them , thank you from the bottom of my heart read more

I want to thank Guardian Angel Pet Crematory for doing such a wonderful job in the loss of our wonderful and loving 15 year old rescue girl, Lily Beene. We received her ashes yesterday and can't tell you how much everything you included meant to us. Sooo well done on your part. It made it somehow much easier for us to feel the "finalization" of our wonderful dog knowing that she had been taken care of in such a wonderful way. Thank you again. . . . Treva & Spence Cronk Oceanside, CA read more

Extremely disappointed. We had two dogs unfortunately pass (about 10 Months apart) and recently had our second dog cremated using this company. We loved the box and presentation of the first. You open it to show the kids it says the name in a nice bag with a flower - so they understand, etc. When you spend part of your life with a pet it's important that you remember them - obviously when you cremate them and bring them home in a box you have similar expectations from your previous experience. Well, certainly different as you can see. Why worry about opening them - I get it. Looks like someone didn't care as much as we had hoped. Bummer. read more

West Coast Pet Memorial - Pet Cremation Services Near Me - Escondido, California

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The response from the owner is desperate. I have NEVER set foot in his facility, so he is obviously lying. Our vet hospital made this referral and the selection was made online - there was NO face to face interaction. We let our vet hospital know how disappointed we were, and they confessed that others had also complained. So I doubt our vet hospital refers anyone to him anymore. We fortunately had already done paw prints while our cat was alive and what we had done was a more superior quality. We mistakenly thought we'd get something better if we paid for it. He has had other bad reviews and responds the same way. Instead of trying to acknowledge, improve, or remedy the shoddy service, he attacks the customer. read more

I am a veterinarian and I have been extremely impressed with their services. They really go above and beyond for every client and patient. I work a lot with birds, and they have gone out of their way to make sure that bird foot prints are anatomically correct and done with extra care and attention. They have also helped me order customized bird-specific urns for clients as well. They are super responsive and committed to providing excellent service. I am so glad to be working with them! read more

When our dog passed away, our vet used Guardian Angel. We received the ashes back a couple of weeks later and upon looking at the condition of the ashes, we were shocked and appalled. The previous 4 pets we had cremated at other companies were all handled with what we felt is great care and respect - that is definitely NOT the case here. Upon opening the cedar box the bag inside wasn't sealed, but rather the top bunched together and closed with no more than a grocery store twist tie. All other pets were returned to use very neatly sealed. In our home, our dogs are members of our family, and I expect them to be treated with greater respect than a half eaten loaf of bread. It gets worse - when taking the bag out, ashes were on the outside of the bag and in the bottom of the box. It's quite distressing to pull a bag with your dogs ashes out and have them literally sprinkle down on your clothes and get on your hands. I did call Guardian Angel when this happened. The owner named Mike, answered, and I talked to him about the condition and lack of care in how things were handled. In all fairness to Mike, I was quite distressed and was expressing my feelings in an exuberant fashion. That however does not excuse his reaction - he simply hung up on me. Again to be fair, after hanging up on me, he did send me a text offering to have the ashes placed in a sealed bag. When you have a service that obviously puts you in contact with people who are distressed, you need to be able to handle that with the requisite level of understanding. Guardian Angel is extremely unprofessional, unskilled and deplorable, both in the quality of services they provide, and their communications skills. Update in response to Mike: Mike - I do appreciate your statement that you treat the animals you are entrusted with with great care. You likely are not aware that my wife was present and listening during my call with you. She and I were discussing the phone call last night, and she even commented that she was consoled by the fact she felt like the way you handled our beloved pet was with care, but simple ignorance to what is of the norm in the industry. I don't know how you could feel so threatened as to feel you were in physical danger, we were speaking over the telephone and I did not threaten any form of violence at all. I did say I would do what I can do shut your business down, and I am willing to share with you that I have spoken with my Vet about the handling of our pet by your company, and I also intend to file complaints with the Department of Consumer affairs and possibly the Better Business Bureau. I've since spoken with knowledgeable people in both pet and human cremation industry and one of the comments I received is particularly telling: "I am glad the other provider was able to help you. No way were you being unreasonable. Your beloved pet was mishandled in the worst possible way." Finally, as for the bag being closed with a grocery store twist tie, I was advised to take photographs to include in my complaint to the Department of Consumer Affairs, and I have done so. These show exactly what I've described. I will contact you via a response to your text message and offer to send these to you. I can only hope that things were handled by an employee of yours, that this is something you would find as objectionable as I do and be willing to take steps to correct it for future clients. 9/18/18 A quick update. The owner of Guardian Angel has emailed and texted with me a few times. His original statement that he was scared of me over the phone is ridiculous. His first response in text was to invite me to visit him at his facility. In the final email I received from him, he offered a refund on cremation services after I sent him photos of how things were handled. This includes the twist tie that he just happens to not comment on when he talks about his "special bags". This also included the photos of ashes in the bottom of the box and on the outside of the bag. I would post them here, but honestly, they are quite disturbing when I know that is how my pet was handled, and I'd rather not see them when I log onto Yelp. My response to an offer of refund was to ask that he donate the amount to the San Diego Humane Society. I have no way of knowing if he will or not, I hope he does. read more

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Although this is a late review, I cannot stress enough how thankful I am that my baby was in the hands of the right people. Professional presentation including a poem and a certificate of death. Very professional and the box is sturdy and with a plaque of Mclovins name on it. I highly recommend! read more

West Coast Pet Memorial - Mclovin. - Pet Cremation Services Near Me - Escondido, California

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These are wonderful caring people. They handled the remains of our cat. We asked for simple arrangements. When we got her back we were truly touched by the special care that was given. So many thoughtful touches. Thank you. read more

We have had three pets cremated over the years. The most recent was this morning at Guardian Angels. It was by far the best experience I have had when dealing with the passing of one of our pets. Our beloved Edmund passed away on 9/11. We called Guardian Angels the same day, and made an appointment for a private cremation at 9:00 a.m. on 9/12. Mike the owner is very down to earth, grounded, straight forward and at the same time, sympathetic and understanding. The environment is clean, well laid out and respectful. A nice place to be while waiting for the cremation to be complete. We are glad to have found Guardian Angels! read more

My experience with Mike and his staff has been emotional and comforting. I lost my 14 yr old golden Rilee and she was my world. I can't say enough how kind and helpful everyone has been through my grieving. Not only did he understand but made sure everything from handling Rilee to her art work on her urn was beautiful and respectful. Jen who also did countless engravings for us to preserve Rilee's happy go lucky spirit. I cant thank them enough . I wish them and there truly caring hearts the best in there business so that they may help others going through this difficult time. Many more stars if I could. I just wanted to say Thank you. Scott Rohrs read more

West Coast Pet Memorial - Pet Cremation Services Near Me - Escondido, California

When coming to the tough decision to put down your fur baby, Anthony is the kindest and most understanding person I talked to out of all of the crematories I was considering. Save yourself the extra heartache and look no further than Guardian Angels. read more