They were great when we lost our beloved "Hitchie". Very…read morecaring, professional and prompt service as well. I highly recommend them and am thankful for them.

The people who work here show no sympathy, seem very cold, disinterested, and are abrupt and rude…read more They get two stars because they did do the job, so I guess there's that. I wish they would be nicer and show at least a little genuine compassion. I suggest finding another option with people who are kind.

Amazing service and very compassionate people. Going through the lost of our little one they were…read morea helping hand and provided exceptional service.

Very great service! And great costumer service! I will definitely recommend this place to my…read morefriends and family. I was helped by Mario and I think Elizabeth. Very nice people. The turn around time to have my babygirl back home was about 2 weeks in a half.

My husband and I had to make the decision to let our Max go over the rainbow bridge in just two…read moredays of his diagnosis. I found Mobile Pet Cremations and very happy we used this service. The vet was very compassionate and understanding. He explained all the steps as well as the delivery of the cremation and paw print. The grief will always be there but it is comforting to know that Max got his wings the best way possible and with great care. Thank you for the extra gentle care of our fur baby.

We had to make the impossible decision to let our 10-1/2 yr old Saint Bernard go on Sunday. Mobile…read moreCremations was able to send a most caring, and compassionate vet Dr. Charlie to our home within one hour. We will be forever grateful that they came in our hour of need. Nana was so calm and we didn't feel rushed at all. We knew what to expect as we'd been through this with 2 of our other beloved dogs and the vet still walked us through each step. We hugged our Nana, kissed her over and over again while we told her what a sweet girl she always was and that we love her and will miss her everyday. Thank you to all the employees that followed through with text messages and phone calls when we needed you most.

I lost my 18 year fur baby recently, I choose to cremate him through gateway. From the moment I…read morecalled and asked the process was in tears and could barely speak, went to drop him off and staff was very helpful and compassionate.. I was at peace knowing that they would treat him with dignity. I was told 7 to 10 days to pick him up, they called and texted me on day 6 that I could pick up... I highly recommend..

Gateway Pet Cemetery & Crematory in San Bernardino is unique in the fact that they provide a safe…read moreplace for your beloved animal to Rest In Peace. My Dog passed recently due to seizures and it became so that sadly, we had to euthanize him. Feeling stuck as none of this was planned and I wasn't ready for what was happening I knew I didn't want to have him cremated so I called Gateway for burial service and they had me come down immediately when I needed them most and I needed direction on what to do next they guided me and really helped me when I was lost. Thank you for the compassion and the guidance in a rough time. Please call them if you're in this situation or Beforehand they're very good at helping and prices are very fair. Nena and the rest of the staff were very respectful and helping all the way through I cannot praise and thank them enough!!!

The staff is absolutely amazing - each and every one. I am so moved by my experience following one…read moreof the most heart wrenching losses in my life... I feel very grateful they were there. The everafter artwork option sits in the center of my living room and is beautiful. I also wear the pendant nearly every day. The products are quality and I'd give the service 10 stars if I could - Thank you West Coast, for everything.

I wouldn't even given them one star!!! I'm absolutely devasted and disgusted with their service. I…read morereceived my paw print and ashes and they are NOT my beloved cat, Thor. The paw print is WAY too small. I held his paw every day of his life and the day he passed. His paws were amazingly large. My cat was a very large Maine Coon and the size of the paw print is WAY too small. They used a generic paw print that is the size of a kitten! Are the ashes even my pet??? This is just not right on so many levels. There is NOTHING they can do to make this right and I just feel sick.

Last Thursday, Bryn from Paws into Grace assisted my Charlie. I am so thankful that I was able to…read moreprovide this service for him. Miss Bryn was empathetic, patient, kind, and very professional. This was a very difficult decision for me and my family but her guidance and thorough explanations before, during, and after the process was exactly what was needed. Charlie's condition was unexpected and aggressive. I had thought I would have years left to love on him. Unfortunately, that was not the case. I hope no one ever has to be in this position to make this decision but I am glad this company and their representatives are available for families.

This group of people are the most genuine and caring people at the worst time, when you have to say…read moregoodbye to your beloved pet. They helped our princess Lollipop cross in 2024 and needed them again for our boy of Joy Cashew this time. Like with Lolli, the vet that came to the house was incredibly sensitive which helped us through this unbearable event to our hearts. When we were able to pick up the ashes and our boy's paw print & vial of hair, the girl was very sweet, kind & understanding which helped us through it. They have so many special ways to honor your pet, even jewelry made with ashes. Bless this group for doing what they do and how sensitive and kind they do it to help others through this.

The heartbreaking decision, particularly the not knowing for certain if it was truly the right time…read moreto bring my declining senior dog's life to a close, was met with wonderfully kind and patient understanding by Dr. Soliman and his equally compassionate vet tech which helped me tremendously in moving forward with releasing the okay to complete the unenviable tasks of both the end of life process as well as the after care, which they performed most carefully and professionally. I was present for the initial sedation but asked to be dismissed for the final procedure to which they were most empathetic in encouraging me to step outside with my other dog. Unexpectedly, but most appreciatively, after placing my departed dog on a stretcher and covering her, they had my other dog come in and be exposed to the new reality. It was something I was going to ask them to do anyway. My dog's reactions were quite amazing to behold, as he circled around the stretcher more than once, wagging his tail in acknowledgment. He walked away for a moment then returned again and then moved on after that point. I was also asked to assist in taking one end of the stretcher (in a way I felt like I was one of her pall bearers) out to their vehicle, which was most helpful to me in also experiencing a sense of closure. For such a difficult time, this was by far a much better option than taking her into a clinical environment, one that in her younger days was always most difficult for my dog to enter into because she was kind of an introverted homebody who became quite nervous in places she was unfamiliar with, e. g., periodic visits for rabies shots, etc. I can only offer my deepest thanks and highest recommendation for this unusual yet so very needed service run by truly sensitive, gentle, kindhearted and professional people.

Called to see if they were available for same day in home pet euthanasia, they were, I asked for…read morepricing, they gave me a quote and unfortunately it was too expensive. I let whoever was on the phone know I wasn't able to afford it and she sharply and quickly said "ok have a good day" and hung up. Quite rude knowing I'm calling about horrible and sad circumstances, not just any regular services on a regular day. Glad I didn't go with them as it seems there was no respect on the other side of the phone, would have hated for them to be handling my sweet boy. For context, I called another place earlier, same situation and rather than rudely hanging up quickly, they offered condolences and to send references for other places.

This is such an incredibly difficult decision for any of us faced with the rapid deterioration of…read moreour lifelong family companion. Our Bella was a 15 year old Aussie when we made the decision to euthanize her at home. Dr Nicole communicated with us throughout the day as to her arrival time. She was so extremely kind and supportive. She explained to us how the process works and gave us as much time as we needed to say our goodbyes. This was the best possible outcome for an incredibly painful experience. It has been a month since Bella's death and I finally can write this without crying. Dr Nicole really helped us feel that we had made the right decision. Godspeed Bella and thank you so much for all your love over the many years.

This was one of the hardest days of my life. Serene Passages made it so much gentler. I reached out…read morethrough Yelp first as I couldn't quite make myself make the call. Don was incredibly kind and empathetic. He was able to give me quotes and all the information I required. I'm thankful for the auto message function as I had difficulty responding. My husband made the actual call weeks later. Don again, was incredibly empathetic and kind as he walked us through the steps. On that day, Dr.Nicole came over and was amazing. I couldn't have imagined a gentler experience for my babies. She was so patient, gentle and kind. I'm so thankful, I don't think I have the words to describe the gratitude I feel. I was so scared about them having scary anxious feelings when it came time for euthanasia. But after a lot of excitement which Dr.Nicole was gracious about, my babies settled down and sat with us. I am grateful for the conversations we had. We were never rushed, or judged. She was so empathetic. It was such a devastatingly sad, surreal experience. Neal had started to deteriorate so rapidly this year. His sister Sara had started to not be able to hide how ill she felt. I don't think I would have ever been ready to let them go. As I look back at my pictures and videos it's easier to see that they were both ill. It was so easy to look past it when they were here. I'd compare them to the pictures and just add accommodations for their comfort. Because their smiles, the love in their eyes...the tail wags were still there, different, but there. It was so hard to admit it was time. All the anxiety that had been eating away at me for months washed away and was replaced with a bottomless sadness and relief that my babies were no longer suffering. They were two amazing small little dogs who left an unfathomable chasm in my heart. The after care was also above and beyond. I can't recommend them enough. If you are reading this and you think it is time, Serene Passages is the correct choice.