I always have sensitive teeth and a low pain tolerance and they are always really empathetic and…read moreaccommodating of that. Also they will be straight up about things. Example: I had received a few opinions that I needed my teeth removed. I came to Dr Justin Lai and he assured me that I didn't need removal, that my problem was different from the other diagnoses given by others. Also if you don't have insurance they have payment options you can explore. Text reminders for your appointment an hour prior, a courtesy call the day or two before to re confirm the appointment, a text sent with a link to update and/or fill out forms prior to your appoitment. Temperature check in front by the door. Parking lot is shared by other businesses but typically there is enough parking for you to not worry. I forget if there is a ramp and where, just in case. The Square doesn't have a dedicated stop light, so you may miss it and have to u turn, there is a turning lane but it's not long. The staff is great and kind and diverse.

Dr Lai hired new manager ams ajs is horrible never have I been dismissed from a practice for asking…read more lik billing procedures!! Dentist dropped me in middle of my treatment hired rude office manager who know nothing I have been going to this dentist for six years!!! New dentist new office no problems gone me and my husband left this circus!!!!!!!! Dentist never followed up no treatment advice no trades to carry me over nothing !!!!!! Again don't waste your time with This office!!!!!! Management and dentist need to do better by his patients it's a mess dr Lai !!!!!!!!! Bye !!!

Came in for a cleaning with my daughter. Leonie was our tech!…read more She was fast, friendly, efficient, and my daughter (who I admittedly have not had at the dentist nearly as often as I should) didn't even flinch. She took the time to explain what we needed to do better without passing judgment and offered a full array of options when it came to flavors and colors in our goodie bags etc. it feels strange to say it, but I am excited to come back!'

My fiancé and I absolutely love it here! The staff of so kind and Dr. Klein is very gentle and…read moreprofessional. I am traumatized from the dentist as a child so picking out a new dentist after moving to Houston was a scary thing, but I made the best choice with both Dr. Kleins (husband and wife) and their amazing staff! I looked on yelp for reviews when doing research and didn't find many recent ones, but that's because they are all on their site. After a visit they send an email to leave a review of your experience. Here is the link to them: https://local.demandforce.com/b/kleinfamilydental

Of course I'm back for my check up and I always love the vibe here…read moreStaff is great and they make sure you are okay during the cleaning, exam, etc. Dr. Bali is great and very thorough Always professional

This is a late review, but I came here. I guess it's been a year or so ago because my bridge from…read moremy previous dentist was coming out and I needed it replaced because it had been over five years. I was informed after I had my appointment and everything that I had to call my insurance to find out how much the bridge replacement was gonna cost. I'm so sorry, but that shouldn't be my job to call the insurance and find out how much things are supposed to be that's what I'm paying for your services for. I'm not an insurance specialist. I'm not a dental specialist. That was ridiculous and I never went back.

First impressions were not good. Jesus, the manager, sent out my medical information without my…read morepermission and claimed that I had to take that up with someone else. His response was inappropriate. I asked for the dentist and was denied to talk to anyone else but him. Update: The office is trying to charge me for a transaction that was cleared. Apparently, they forgot to charge plenty of people with procedures. The thing is that asked them multiple times if I had anything owed each time. Not once did this come up. Some how 2 years later is when they decide they forgot to charge me. I have a receipt for payment.

Dr. Hussain was very professional, thorough, and mindful. He made sure that I had a great…read moreexperience and explained everything step by step. I was impressed by the level of professionalism from his entire staff from the receptionist to the assistants. I felt heard and taken care of, my past experiences of dental offices have always been terrible until I came here. I recommend coming here, you will be treated well and feel seen in the best way.

The staff is super friendly and accommodating. The dentist I saw was lovely and very informative…read moreand gave me some peace of mind

I unfortunately have to say Aspen Dental is bad. I bought retainers and then seven weeks. My…read moreretainers broke twice. My wife has metal retainers that lasted 10 years and not broken these metal retainers. They sold me a broken twice in seven weeks now I'm gonna ask my money back and I probably won't get it back so don't go to Aspen Dental if you want your teeth straightened.

I love this dentist office. Every single person I engage with it not only pleasant but kind was…read morewell. Amazing customer service. I always leave with a better understanding of my teeth. And my teeth are always in great condition. I highly recommend this location!!! Thanks again team.

Lily left I am so sad she was my favorite hygienist, but honestly everyone here is nice and…read morequalified, been coming here for a couple of years and I like them , but I miss Lily.

I found this dentistry through google, and they had such great reviews, and were close to work, so…read moreI decided to give them a try! I have sleep apnea and wanted some type of mouth guard and they seemed to be a best fit based on all my research. When I came in, I scheduled during my lunch hour, and it was less than 5 minutes from the office. I loved that I got a notification reminder week of and hour before, as sometimes I tend to lose track of time. I entered into a bright lobby and was greeted promptly (by name!!!) and was checked in. The wait time wasn't long, just a couple of minutes and the dental assistant guided me back to the room. Walking through the halls, have such great lighting, great for a photo!! lol, but entered in the room, chair was super comfy and they have a tv on the chair so you are distracted for whatever dental cause brought you in! Great for those that don't like the dentist! Dr. McRay came in after getting all checked in and asked me about my sleep study and helped review over all the information in the results and explained in great detail what he was able to offer and provide me and how he is different from other devices that are used out in the industry. I was really happy with how knowledgeable he was, as well as the staff, and making me feel super comfortable with my choice and confident in moving forward. He explained all the costs upfront and what all the costs entailed, which I left feeling even more confident that I'd made the right choice. I left and took some time to think it all through and before I knew it, I was scheduling my follow up to get fitted for my mouth guard. The cool thing about their process includes some breathing tests so that they know how to make adjustments to the mouth guard and make it truly fitted for you. They sent everything off and received back in two weeks. Night one, I noticed such a huge difference in how I slept and woke up feeling so rested and less groggy. It's amazing what one thing could do to change your entire sleep cycle. It's been a few weeks now, and still loving it. I had a follow up with Dr. McRay and he is just a dream and so is the team! I've had such a great experience with them, and looking forward to future visits! Who knew you could say that about a dentist!

I've been coming to this dentist office for the past 6 years I would say. They are always…read moreprofessional, courteous, knowledgeable, and friendly. We're always greeted by Sam with a smile and a welcome. All of the dentist hygienist are fantastic! I can tell that Dr. Robbins and Dr. McRay treat their staff here wonderfully. Dr. Robbins and McRay are absolutely wonderful with explaining things and giving us advice. My husband and I can't wait to get our Invisalign in December! If you're looking for the best dentist in Houston well then look no further! Thanks everyone at the office of the Dentist at Houston Westchase!

I've been going here for the last 3 years and will continue to do so…read more I've had a deep clean done by Chloe and regular cleanings done by their hygienists. I have no complaints and really appreciate the tips to maintain my oral hygiene. Overall I highly recommend this place!

About me: Former dental assistant. Former front desk. Former treatment coordinator. Former claims…read moreand billing specialist. Currently work for the largest dental insurance company in the US. Why I chose this office: It was in my insurance network. Dr. Chloe has been in dentistry for 18+ years according to the NPI (license number) I found. According to the website the office keeps up with the latest dental technology. The pictures of the office (Eldridge location) were very nice, clean, and classy. Great decor. I was able to find some pretty good reviews. My experience with Dr. Chloe: The first thing I noticed was her smile. She has a very nice set of veneers, they really light up the room. She was nice enough. There were a few comments made that rubbed me the wrong way. That's okay, I chucked it up to just having two different personalities. But I did make a mental note. Overall, I would say Dr. Chloe is a very knowledge dentist and I would trust her with my dental care. My experience with the team: I was able to get a same day cleaning. I don't remember the name of my hygienist but that was one of the best cleanings I've gotten in a long time. I did not tell the office that I have experience in working for dental offices and that I currently work for the insurance company. I like to see how they treat me not only as a patient but also when it comes to the financials. So now it's treatment plan time. Everyone's favorite part right lol I know my insurance policy in and out. The Dr recommended a couple procedures that I knew for a fact were covered at 100%. Since I work for the company there's barely anything that is not covered at 100%. Which is unusual for a dental policy but again, special circumstances here. They came back and told me my insurance was only going to cover the procedures at 50% hmm that's not right. So I ask for a pre-determination be sent to my insurance. The girl at the front desk says okay let me go talk to the office manager really fast. Okay, I wait for about 10 minutes. She comes back out. Oh actually she's not here she'll be back next week and contact you then LOL in my head I'm like who were you talking to in the back? If she wasn't there wouldn't you have known that beforehand being that it's the middle of the day. I didn't hear anything back for a couple weeks so I ended up emailing. They finally got back with me and were able to produce the pre-determination. Lo and behold. I was right covered at 100%. Something else I didn't like was that all of my appts always had to be moved which is ultimately why I decided just to find another office. There was even a time I went up to the office for my appt only to find out they were closed. We did have a storm that week and peoples power in the area were still coming back on. But when I called to ask why nobody called me they were at the Katy office. I live up the street so I wasn't too upset but I had taken the day off so I wasn't too happy about that. Then it kept happening. I understand asking a patient IF they can move their appointment but if it's a requirement every single time then I just take it you don't value my time and that's okay. Just time to make some adjustments. Overall: I'd recommend the office based on Dr. Chloe and the hygienist. The team could use better communication and better training on scheduling.

I was a loyal patient of Dr. O'Keefe for 15 years until he retired and sold his practice to Dr…read more Gray. Despite warnings about the new management, I decided to stay with the practice. Unfortunately, those warnings turned out to be absolutely right. For the past three years, Dr. Gray's office has consistently overcharged for routine procedures and added unnecessary services that insurance wouldn't cover--fluoride treatments for $50+, excessive x-rays, and more. Before the transition, I was never charged beyond my insurance coverage for standard bi-annual cleanings, but that changed immediately under Dr. Gray's practice. The only reason I stayed as long as I did was because my hygienist, Sandy, and Dr. Newman were still there. Both were professional, honest, and trustworthy--but they've now left the practice, which speaks volumes. On my last visit in February 2025, I was pressured to get additional x-rays despite recently having a panoramic x-ray (only needed every five years) and two sets of bitewings due to a recent root canal. When I questioned this, I was falsely told that I hadn't had x-rays since 2022. When I declined and explained I was only there for a routine cleaning, they claimed the Texas State Board of Dental Examiners wouldn't allow them to proceed without x-rays--an outright lie. Under Dr. O'Keefe, I was never forced into unnecessary x-rays. Frustrated by the dishonesty, I canceled my appointment and left. I was already fed up with the overcharging and deceptive practices, but what ultimately compelled me to write this review was discovering that they had the audacity to resubmit billing for my August 2024 root canal--despite the fact that I received no treatment that day. Thankfully, my insurance company caught the duplicate charge, making me question how often they've billed for services never rendered. On top of all this, the turnover in staff is alarming. Longtime employees have left, and the new front desk staff lacks professionalism. Daisy, who handles payments, is especially rude. I strongly urge you to avoid this dental office. The deceptive billing practices, unnecessary procedures, and lack of integrity make it clear that this office prioritizes profit over patient care. Stay far away!

I've been coming to Dr. Gray since my adolescences. I've seen many staff members come and go…read more I recently had a root canal & I don't know what people complain about. The procedure was painless. A little soar but Dr Gray has a technique when injecting general anesthesia that you barely notice

I didn't know dentists that were open on Sunday existed.. until I needed one. Husband woke me up at…read more3 am with a swollen face. I was like dude it's 3 am, you just woke up..normally people are red when they first wake up. I didn't see the swelling at first. Even if I didn't see it at first. He's very in tune with his body and knows it best. We started calling emergency dentists about 6 am. Husband just pretty much walked into this place and they took him right away. Our son has had a tooth abscess before and it moved to under his eye, which could be deadly if the drainage went to his brain. Husband was rightfully paranoid and just wanted to know if it needed to be taken care of ASAP or would he be okay until he gets back to DFW. Long story short. Dr Huynh gave him pain meds and antibiotics. Told him he needed the tooth out soon or retreat of root canal, but nothing immediate. I appreciate the office getting him in quick and Dr reassuring him.

Waiting on Sunday appt is too long, yall make too damn much money don't need patient or what... we…read morehave 4 kids and we have to wait more than 1 hour to get seen !!! This is unbelievable. Our family has been with you guys for 3 years and this is not right !! Sorry but we are looking for different dental place