I always have sensitive teeth and a low pain tolerance and they are always really empathetic and…read moreaccommodating of that. Also they will be straight up about things. Example: I had received a few opinions that I needed my teeth removed. I came to Dr Justin Lai and he assured me that I didn't need removal, that my problem was different from the other diagnoses given by others. Also if you don't have insurance they have payment options you can explore. Text reminders for your appointment an hour prior, a courtesy call the day or two before to re confirm the appointment, a text sent with a link to update and/or fill out forms prior to your appoitment. Temperature check in front by the door. Parking lot is shared by other businesses but typically there is enough parking for you to not worry. I forget if there is a ramp and where, just in case. The Square doesn't have a dedicated stop light, so you may miss it and have to u turn, there is a turning lane but it's not long. The staff is great and kind and diverse.

Dr Lai hired new manager ams ajs is horrible never have I been dismissed from a practice for asking…read more lik billing procedures!! Dentist dropped me in middle of my treatment hired rude office manager who know nothing I have been going to this dentist for six years!!! New dentist new office no problems gone me and my husband left this circus!!!!!!!! Dentist never followed up no treatment advice no trades to carry me over nothing !!!!!! Again don't waste your time with This office!!!!!! Management and dentist need to do better by his patients it's a mess dr Lai !!!!!!!!! Bye !!!

Came in for a cleaning with my daughter. Leonie was our tech!…read more She was fast, friendly, efficient, and my daughter (who I admittedly have not had at the dentist nearly as often as I should) didn't even flinch. She took the time to explain what we needed to do better without passing judgment and offered a full array of options when it came to flavors and colors in our goodie bags etc. it feels strange to say it, but I am excited to come back!'

My fiancé and I absolutely love it here! The staff of so kind and Dr. Klein is very gentle and…read moreprofessional. I am traumatized from the dentist as a child so picking out a new dentist after moving to Houston was a scary thing, but I made the best choice with both Dr. Kleins (husband and wife) and their amazing staff! I looked on yelp for reviews when doing research and didn't find many recent ones, but that's because they are all on their site. After a visit they send an email to leave a review of your experience. Here is the link to them: https://local.demandforce.com/b/kleinfamilydental

Of course I'm back for my check up and I always love the vibe here…read moreStaff is great and they make sure you are okay during the cleaning, exam, etc. Dr. Bali is great and very thorough Always professional

From the moment I walked in, the team at MINT Dentistry West Oak made me feel genuinely welcome. I…read morewas greeted by name by Ms. Brittany at the front desk--such a warm way to start my appointment. Ms. Mecoli came to get me with a bright smile and an upbeat, bubbly personality. She explained everything clearly and made sure I knew exactly what was happening before numbing my gums. Super professional and super friendly. Yuliet and Dr. Bali completed my cleaning, and they were fantastic. They had such gentle hands and great customer service, checking in with me throughout the entire process to make sure I was comfortable. Truly one of the best cleanings I've had. When I checked out, Ms. Shania and Ms. Brittany helped me wrap things up smoothly and scheduled my follow‑up appointment with ease. I don't know where YOU go for dental work, but you might want to rethink it--because MINT Dentistry at the West Oak location is absolutely the place to be. Highly recommend!

First impressions were not good. Jesus, the manager, sent out my medical information without my…read morepermission and claimed that I had to take that up with someone else. His response was inappropriate. I asked for the dentist and was denied to talk to anyone else but him. Update: The office is trying to charge me for a transaction that was cleared. Apparently, they forgot to charge plenty of people with procedures. The thing is that asked them multiple times if I had anything owed each time. Not once did this come up. Some how 2 years later is when they decide they forgot to charge me. I have a receipt for payment.

Dr. Hussain was very professional, thorough, and mindful. He made sure that I had a great…read moreexperience and explained everything step by step. I was impressed by the level of professionalism from his entire staff from the receptionist to the assistants. I felt heard and taken care of, my past experiences of dental offices have always been terrible until I came here. I recommend coming here, you will be treated well and feel seen in the best way.

I love this dentist office. Every single person I engage with it not only pleasant but kind was…read morewell. Amazing customer service. I always leave with a better understanding of my teeth. And my teeth are always in great condition. I highly recommend this location!!! Thanks again team.

Lily left I am so sad she was my favorite hygienist, but honestly everyone here is nice and…read morequalified, been coming here for a couple of years and I like them , but I miss Lily.

I found this dentistry through google, and they had such great reviews, and were close to work, so…read moreI decided to give them a try! I have sleep apnea and wanted some type of mouth guard and they seemed to be a best fit based on all my research. When I came in, I scheduled during my lunch hour, and it was less than 5 minutes from the office. I loved that I got a notification reminder week of and hour before, as sometimes I tend to lose track of time. I entered into a bright lobby and was greeted promptly (by name!!!) and was checked in. The wait time wasn't long, just a couple of minutes and the dental assistant guided me back to the room. Walking through the halls, have such great lighting, great for a photo!! lol, but entered in the room, chair was super comfy and they have a tv on the chair so you are distracted for whatever dental cause brought you in! Great for those that don't like the dentist! Dr. McRay came in after getting all checked in and asked me about my sleep study and helped review over all the information in the results and explained in great detail what he was able to offer and provide me and how he is different from other devices that are used out in the industry. I was really happy with how knowledgeable he was, as well as the staff, and making me feel super comfortable with my choice and confident in moving forward. He explained all the costs upfront and what all the costs entailed, which I left feeling even more confident that I'd made the right choice. I left and took some time to think it all through and before I knew it, I was scheduling my follow up to get fitted for my mouth guard. The cool thing about their process includes some breathing tests so that they know how to make adjustments to the mouth guard and make it truly fitted for you. They sent everything off and received back in two weeks. Night one, I noticed such a huge difference in how I slept and woke up feeling so rested and less groggy. It's amazing what one thing could do to change your entire sleep cycle. It's been a few weeks now, and still loving it. I had a follow up with Dr. McRay and he is just a dream and so is the team! I've had such a great experience with them, and looking forward to future visits! Who knew you could say that about a dentist!

I had a root canal performed by Dr. Brett in 2021. Over time, I experienced recurring sensitivity,…read moreand I was later advised by other dentists that the tooth appeared to be reinfected and needed evaluation by an endodontist. Both Dr. Heather and Dr. Brett are general dentists. Based on my experience, I strongly recommend seeing an endodontist--a specialist in root canal treatment--for any endodontic procedure. I wish I had gone to a specialist from the beginning.

I really love how these ladies work. They are super kind and spot on with care. They speak both…read moreEnglish and Spanish and the Dr. Chole is so sweet and cares about our teeth health.

I've been going here for the last 3 years and will continue to do so…read more I've had a deep clean done by Chloe and regular cleanings done by their hygienists. I have no complaints and really appreciate the tips to maintain my oral hygiene. Overall I highly recommend this place!

I was a loyal patient of Dr. O'Keefe for 15 years until he retired and sold his practice to Dr…read more Gray. Despite warnings about the new management, I decided to stay with the practice. Unfortunately, those warnings turned out to be absolutely right. For the past three years, Dr. Gray's office has consistently overcharged for routine procedures and added unnecessary services that insurance wouldn't cover--fluoride treatments for $50+, excessive x-rays, and more. Before the transition, I was never charged beyond my insurance coverage for standard bi-annual cleanings, but that changed immediately under Dr. Gray's practice. The only reason I stayed as long as I did was because my hygienist, Sandy, and Dr. Newman were still there. Both were professional, honest, and trustworthy--but they've now left the practice, which speaks volumes. On my last visit in February 2025, I was pressured to get additional x-rays despite recently having a panoramic x-ray (only needed every five years) and two sets of bitewings due to a recent root canal. When I questioned this, I was falsely told that I hadn't had x-rays since 2022. When I declined and explained I was only there for a routine cleaning, they claimed the Texas State Board of Dental Examiners wouldn't allow them to proceed without x-rays--an outright lie. Under Dr. O'Keefe, I was never forced into unnecessary x-rays. Frustrated by the dishonesty, I canceled my appointment and left. I was already fed up with the overcharging and deceptive practices, but what ultimately compelled me to write this review was discovering that they had the audacity to resubmit billing for my August 2024 root canal--despite the fact that I received no treatment that day. Thankfully, my insurance company caught the duplicate charge, making me question how often they've billed for services never rendered. On top of all this, the turnover in staff is alarming. Longtime employees have left, and the new front desk staff lacks professionalism. Daisy, who handles payments, is especially rude. I strongly urge you to avoid this dental office. The deceptive billing practices, unnecessary procedures, and lack of integrity make it clear that this office prioritizes profit over patient care. Stay far away!

I've been coming to Dr. Gray since my adolescences. I've seen many staff members come and go…read more I recently had a root canal & I don't know what people complain about. The procedure was painless. A little soar but Dr Gray has a technique when injecting general anesthesia that you barely notice

Waiting on Sunday appt is too long, yall make too damn much money don't need patient or what... we…read morehave 4 kids and we have to wait more than 1 hour to get seen !!! This is unbelievable. Our family has been with you guys for 3 years and this is not right !! Sorry but we are looking for different dental place

the service itself was fine just my initial with exam. I wanted to request them send my x-ray to…read moreanother office for a second opinion and was told there was a $75 processing fee. This was on top of what my insurance already has paid for that service for $72. Be careful, hard lesson learned

Dental visits have always made me uneasy. A coworker recommended this place, and I'm glad she did…read more I drive an hour to see this dentist, and it's well worth the drive. The quality of care and professionalism is always top tier. I've never waited longer than 15 minutes to be seen. I understand why they have 4 stars.

Best Dentist in west Houston! Staff is welcoming every-time. They always take care of me.read more