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    Services - West Marine

    Boat parts and supplies

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    Photo of David F.
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    3 years ago

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    Customer S.

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    15 years ago

    Generally the best place in Chicago for sailing gear.

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    Ask the Community - West Marine

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    Called the store and in the middle of a weekday no one picked up. I then called one of their other…read morestores to see if they had the products I was looking for at the first store and they said they should have them so I went to the west side store. At the west side store they didn't have the products I needed and the ones they did have were drenched in dust and priced about 40 percent higher than competitors. There's no lighting in part of the store and the counters at the front looked like a salvation army with their disorganization. In short, they don't answer the phone, the people across the company don't know what inventory they have and feed you disinformation and their store was dirty and overpriced compared even to the chain stores. Would strongly avoid.

    Walked in a few weeks back looking for new skates and a half shield. First pair of skates they…read morebrought out was a few years old - looking to unload old stock on an unsuspecting customer. I get it - but still disappointing. Next 3 pairs were low end options I tried because the sales lady was nice enough to pull them. I asked to try two specific well rated skates (Bauer Supreme's, Vapor 2X)but was told they didn't carry them in my size (11's) and if I wanted them the manager would need to order direct from Bauer and have me pay up front. No thanks. Went to Pure Hockey a few days later. They had a far better selection and I felt like I was talking to people who knew their stuff. It was a better experience by far and that really surprised me.

    Backcountry - Logo wall

    Backcountry

    (8 reviews)

    Near North Side

    While the local staff at this location are generally helpful, I am writing this to warn other…read moreChicago residents about the significant risks of ordering from Backcountry.com online. Backcountry uses DoorDash for "last-mile" delivery in the city, but their security standards are nonexistent. In my case, the driver dropped my package in an unsecure, open area and failed to ring the doorbell or knock. Despite the fact that I worked from home on the day specifically to ensure I was present for deliveries, the package was stolen by a porch pirate before I even saw the notification. When I contacted customer service, they were completely dismissive. They refused to offer a reorder or investigate the delivery failure, essentially stating that their responsibility ends the moment the package touches the ground--regardless of where or how it was left. If you live in an urban area where package theft is a concern, do not trust this company with your money online. Their "completed delivery" policy offers zero protection against negligent couriers. Unless you can buy it in-store and walk out with it, I recommend taking your business to a retailer with more accountable shipping practices.

    They have some nice gear, but a weird shop. If there was music on, we were in between songs the…read morewhole time we were there. There was an odd silence and everyone working was standing on the first floor talking. The second floor seems to be all discount clothes. I got tired of asking help to find something, and cannot speak to the prices comparison, it was such an awkward experience.

    West Marine - outdoorgear - Updated June 2026

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