I've been to the store a couple of times recently, and while I usually love the selection, I…read morenoticed the stock seemed pretty similar both times. It's baseball season, right? I was hoping to see some new gear maybe some different bats, gloves, or apparel. I know things can be tricky with inventory, but thought I'd mention it. Also, any chance you could look into the escalator? It seems to be out of order pretty often. Just wondering if there's a plan to get it fixed

I have been visiting this location for more than 6 years and my experience has always been…read moredelightful. Today I purchased a North Face backpack for my flight tomorrow to India. Customer Service is friendly and prices are fair.

This location has a decent selection. They have some clearance sections and signage is clear. I…read morewas helped quickly in the shoe section.

I've spent a lot of money on my daughters there the last 3yrs. Softball, soccer, swimming and…read moregeneral apparel, and the last few times I've been in there the last couple of weeks, I am ASTOUNDED how bad the service has gotten. The kids that work there are rude and have no concept of how to communicate. On that note, I can't believe, as a 46yr old, I'm gonna say this, but having robots helping me, and they would actually help me, is going to be a HUGE IMPROVEMENT than what is currently in place.

This review would easily be 1 star if it wasn't for Sammi (sp?) in the bike dept. This girl…read moredeserves 5 stars alone for excellent customer service and the following reasons: 1. Her enthusiastic and friendly demeanor 2. Her extensive knowledge about bikes and the fact she shared this with me willingly & effortlessly. 3. As soon as I approached her, she stopped what she was doing and listened to my concerns, answered all of my questions and immediately made me a priority. I can't tell you how relieved I was to run into Sammi after my experience here the day before. I was sure the outcome of my return visit would be the same. Over the course of the summer, I've stopped at this store numerous times to look into replacing my bike and try some out but the problem was they didn't have many put together. So, I came back again and again in the hopes they would have a better selection of the type I was looking for. Yes, I went to other locations also and ran into the same issue. On virtually every visit, there was no one around. I had to go to another dept., find someone and was told either no one was available or left for the day and the associate who was available had no knowledge of bikes. Way to waste my time.. I came back on Labor day and again there was no one around. Found a young guy who very dismissively tells me "I know nothing about bikes and the guy that was here left for the day and we're understaffed, so you might want to go to Woodfield or Oakbrook." Really?? This kid could care less about helping customers and his attitude royally sucked. I ended up spotting 2 bikes, took them down and got a feel for it. The one bike I tried had handlebars that were completely off center. At this point, I decided to order the bike online. It was the right bike at the right price. Came back to pick up my bike a few days later and Sammi was in the bike dept. Boy was I happy to see her! She assured me she inspects all bikes that go out and noticed the handlebar issue on the one I was interested in. It was fixed. This girl is a keeper. I hope your reading this Dick's because unlike the associates I have run into at your store, this was the ONLY girl who truly helped me with my purchase. She takes pride in her job and it shows. Your team could learn a few things from her. I can honestly say I despise each Dick's location I've been to and have had nothing but horrible (or no) customer service. I feel like there's a monopoly on big chain sporting goods stores. There just aren't many around anymore. Sure I could go to Trek, but I'm not worthy of $1k+ bike just yet...Local bike shops are great, but also more than I wanted to spend. Bottom line - if you're looking for a bike, come here when Sammi is working or don't come here at all.

Just ran to Dick's Sporting Goods in store. Return regards to returning a bike, I picked up an…read morealternate location, show the barcode, and this jerk wanna be manager, who is in his 40s and a manager at a sporting good store.... Named Brian was a hands-off jerk. Ask kindly for store credit for a bike that is not 24 inches show the in-store barcode label and he still stated that there was nothing that he could do, remind me to never go back to Dick's, no wonder why they have two stars at this piece of crap location.

I visited this location earlier today and I wasn't greeted until being in the store for 5 minutes…read more I had many employees walk past me, but none spoke me. Shopping was difficult, because there were clothing racks in the isles and pallets at the end of the rows.

12/5/24 around 3pm. Whoever was in the front should not work for customer service. Not only was she…read morerude in the way she spoke to you but the looks she was giving me really showed she pick and choose who she wanted to help. All I went for was a pick up order. Never spending a dollar there.

Jaylin and the store manager were very helpful and professional in my purchase of athletic shoes…read more Great advice, selection, and service. I highly recommend this store.

I love this Dick's Sporting Goods location. First, it is always pretty clean and well organized…read more Second, there are decent sale items and friendly staff work here, especially at the registers. Third, and probably my favorite feature right now, is a robust Free People Movement section. FPM is a wonderful brand, with cute style but also very functional, comfortable and durable. My daughter's love this brand so their clothing and accessories make nice gifts. I have noticed that not all Dick's locations carry Free People. So I appreciate the variety found in their section here. The only thing I don't like about this location are the constantly locked dressing rooms and having to ring the bell or hunt someone down to try on garments. It's an inconvenience, especially if you have limited time to shop. Check out the licensed team sports wear and the second floor for higher end outdoor brands like Columbia and North Face. They have a vast selection of shoes too.

The man in the bike department with the gauged ears was an absolute god send! We wanted to see a…read morebalance in person for our 2 year old but they were all in boxes. He offered to assemble it in about 10 minutes if we were willing to wait. He was super helpful adjusting the seat and making sure everything was tight. I would come back just to purchase from him. He was knowledgeable and so very kind! 10/10 service!

I would give 0 stars if I could. I ordered a recumbent bike to be delivered and set up. When I was…read moretransferred to Leo in the fright department he said FedEx would deliver and AIT would set up. The problem is the inability to get the bike in the house myself. He said we could look for a different bike, more money, so AIT would deliver and set up. I cancelled the order. I am so disappointed that they could not manage to have AIT deliver and set up at the same time. Terrible customer service! Buyer beware!!!

Going, Going, Gone! is a great place to go when you are looking for deals on sporty / active…read moreclothing, gear and shoes. Having said that they are often understaffed during both peak hours and busy days. On my latest visit they had only 2 people at the registers and it took almost an hour of waiting in line to check out. I hear it's often like this and they really aren't trying to fix the situation. We had a lot of great deals and came from the city. We otherwise would have left.

Updating my review: a security tag was left on one of my items. I don't live nearby so this is a…read morehuge inconvenience. Now that I shop at tj max more, the discounts are better or the same at tj max. They don't have a huge winter coat selection. I think most of the discounts can be found online or at other discounts retailers so I wouldn't drive out of my way. Worth the stop if you are in the area.

I'm writing this on the behalf of LORENZO. cool kid always helpful, and never disappoints! he…read moredidn't have me wait no longer than 5 mins for my curbside order!

They have a decent selection of sportswear and gear at reasonable price points. I visited this…read morelocation in search of snow pants for a recent ski trip. I was able to snag a pair of Columbia snow pants which surprisingly required no alterations at 60% off. For me that deal is a steal because ski gear isn't cheap! There was a decent amount of staff working the floor and when one of them noticed I needed a fitting room, they were quick to get me into one. This sporting goods store is tucked within the NEWCITY outdoor shopping mall. Garage parking was free for the first two hours if you validate here or at Mariano's.