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    Recommended Reviews - West Marine

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    3 years ago

    Very friendly service! Small store but we felt welcomed and got all of our needs met :)

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    6 years ago

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    8 years ago

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    5 years ago

    Super friendly staff wanting a good customer experience. If they don't have it in stock, they will get it for you.

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    Customer S.

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    11 years ago

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    7 years ago

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    7 years ago

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    11 years ago

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    Ask the Community - West Marine

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    Sportco

    Sportco

    3.6
    (112 reviews)
    11.8 mi
    $$

    Over the last 4 years, we have been getting our fishing gear at this sporting goods store. They…read moreseem to have most of the items in stock and reasonable prices for almost everything that we need for fishing. The non-fishing apparel - caps, clothes, gloves are usually never on sale even though you can get a little of a discount for being a member. But that's about it, really. You hardly see brands like Columbia, Under Armour or others go on sale. Even when they have the annual tent sales during the Summer in August, hardly see things on sale that much. As for customer service, guess it depends on the days, because we have received mostly great to pretty bad and slow services on different days we have visited this store location in Fife, on occasion. We still shop for our fishing gear here as we like the selection and variety of items for different fishing seasons - Salmon, Steelhead and Trout.

    I've been coming here for years, in fact I worked right next to them for 9 years. The customer…read moreservice has always been easy to deal with. I had an issue just Tuesday and Kim in the shipping department took care of it for Ina timely manner & really showed up for me. Her customer service was top notch!! Thanks Kim for helping me out with my issue and making sure I didn't go this weekend without what I ordered! The value is good if you need extra deals I suggest ordering through Walmart. Don't hate me but it's true!!

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    Sportco
    Sportco
    Sportco

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    Sportsman's Warehouse

    Sportsman's Warehouse

    2.1
    (147 reviews)
    12.7 mi
    $$

    Recently made a gun purchase here. Wasn't impressed with their customer service. About 5-6 people…read morehelped me the first time, which was highly unusual. One guy would be helping then walk away then another would come over. It seems a bit disorganized. Also, I was told someone would call when my background check came back, but based on the reviews, I decided to call and found out I had passed with no notification. I reached out by email to someone about another issue, which I later realized was not an issue and my husband made a mistake, but they were very good at reaching out and trying to rectify the situation, which I appreciated. Bottom line, there needs to be better training for the guys at the gun counter. Most of them are knowledgeable and helpful, but definitely a lot of disorganization with helping of customers and getting/communicating information.

    I hate to leave a crap review because for the most part have had good experiences shopping here but…read moretoday I went in specifically for their buy one get one 50% off sale and when I got to the counter everything rang up full price. I showed the cashier the signs, there were over a dozen throughout the department. He said that the sale was over and they just hadn't taken the signs down yet. No date on the signs, no sorry, nada. He wouldn't honor it. Off to somewhere else to shop for me.

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    The bait w/o the switch. This was not honored.
    The bait w/o the switch. This was not honored.
    Sportsman's Warehouse
    3 people wait in line for picking up . But only one guy is working. The rest employees just chilling there and check their inventories.

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    3 people wait in line for picking up . But only one guy is working. The rest employees just chilling there and check their inventories.
    DICK'S Sporting Goods

    DICK'S Sporting Goods

    2.3
    (20 reviews)
    23.3 mi
    $$

    Dicks has good quality merchandise and good prices- about the best I can find anywhere. In…read moreaddition, they have online shopping to coordinate with pickup at my local store in the event what you want isn't in stock or carried locally. I had an issue that started with an online order so I called the toll-free number and spoke with a rep who was surprisingly delightful and caring! After her research into the matter, she transferred the call to a supervisor who was better equipped to provide assistance with my issue. The supervisor was equally delightful (!) and after deciding it was best dealt with at my local store level, she called a manager at Silverdale. He suggested that I come into the store and talk with any manager on duty, and so I did the next day. Although at first Manager, Summer, seemed skeptical, she took the time to thoroughly research in the problem (looking at my account, calling the manager who had been on duty, checking stock...), and then provided several flexible and positive solutions. The reason I think she was great is because after she inherited my problem, she completely "owned" the issue intent on finding appropriate, workable solutions. She was a joy to work with and I felt she was not only professional, but clearly she enjoys her job, feels respected and appreciated, and highly values the customer. (Note: When her earpiece had fallen out and she thought employees were ignoring her call to help a waiting customer, she laughed at herself recognizing it was her mistake- never once trying to shift the blame. Sure this isn't a big deal, but it represented a characteristic one would want in a supervisor!) I was an occasional Dick's customer previously because of convenience and price, but I am definitely now a LOYAL Dick's customer because of excellent customer service, and while surely Summer epitomizes excellent customer service, I had great, caring service from every employee involved!

    Walked the entire inside perimeter of the store looking for guns and ammo (wanted shotgun ammo) or…read morea sales person. Found the latter as I was nearing the exit. Asked, and was told, "[W]e don't carry bullets."

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    DICK'S Sporting Goods
    DICK'S Sporting Goods

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    West Marine - outdoorgear - Updated August 2026

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