I really, really used to like this store, spent thousands for hiking gear there over the last 10…read moreyears. However, I saw print, online and outside the store advertising for a 70% off sale, and went in. Not a single item was as advertised. Nothing at all for the advertised sale prices, a few, very few 30% off sale items, but nothing else. The manager had no reason why, seemed flustered by the question and quickly went outside to take the big sign by the road down. He said he had no idea there was nothing on sale. Great manager. Another employee suggested they had sent back all the other stuff that would have actually been on sale, which made no sense at all. As I said, used to love EMS, but have noticed a big decline in the customer service aspects of the company lately. I will not be going back at all. L.L. Bean will be getting my money from now on.

I am starting to really like this company. They have great products, great service, great…read moresalespeople, nice website, good sales, great return policy... we felt like we got great prices on quality stuff, and got expert help choosing the right products. Given all that good stuff, it seemed odd that they couldn't order the shoe sizes we wanted, that they didn't have on hand, and pick them up in the store... we had to go home, go online to their website, and order them from there to our house. We would have rather just come back to the store to pick them up, but apparently you can only do instore pickup on items that the store already has in stock.

I always appreciate a shop who will refer you to another local business when they can't help in a…read moretimely manner. Thanks Mocean for helping us find what we needed. Fabulous customer service...

Having shopped here over the years I can say quite a bit about Ryan and his staff. Customer service…read moreis paramount, and that's just the beginning. I was looking for a particular item and they did not carry it, but the woman I spoke to said they would get it ordered for the store and that it would be in within 7-10 days. Since their nationwide competitor had it on the shelf they ordered a case to have it in stock for everyone. Take a moment to think about how impressive that is. Flip the scenario and but a big box retailer in that position. Would they immediately put an item on their next order from a vendor to stock it in the store? Does the store manager even have that power? Or would they be more likely to direct you to their website? Very few of us will ever run into Bezos at the supermarket, so why line his pockets? Almost all of us will run into Ryan and his staff outside of Mocean, either having fun on the trail, or at an event supporting the community. Keep this in mind when shopping.

I'm not one to write reviews but this store is a must see. It offers all of the fishing…read morenecessities, great local fishing knowledge, and that old Cape Cod charm. It's got to be locally owned proudly displays anglers and their prized catches on the wall. The service is great and I just had to get one of their sweatshirts as a souvenir!! Don't miss this one if you're seeking a true Cape Cod salty experience.

Christian is the absolute best. My buddy and I fished cape cod for the first time and he was super…read morefriendly + knowledgeable. Thanks for a lot of memories with your gear.

I previously wrote a review that was two stars. That score was based on a new bicycle purchase that…read morehas hydraulic brakes. The brakes failed to operate correctly because I'm big and didn't know that both calipers needed to be used when braking. Similar to the stress of mountain biking. I was never educated about this and had a costly repair. Jeff called me today to tell me that he was sorry about missing this detail during my purchase. He offered to reimburse me for the repair. Jeff was great on the phone and I'm so grateful for that. Five stars now!! I didn't accept the reimbursement offer, this is a skilled bike shop that will continue to have my business. Best, John Cashman

Brought my bike in for service and they returned it in worse condition than when I brough it in…read more $650 later, the brakes were still rubbing, the new bar tape was left hanging, and the gears were crashing so badly that only 4 out of 10 were usable. When I returned it to complain, they were agressive and tried to blame me and said it was fine when they tested it. Turns out they had installed an 11-cog rear cassette on my 10 speed bike and they (despite their insistence) had never bothered to test it. Unfortunately, this was not the first time they had messed things up, but it will be the last.

Came in to get skis for our upcoming trip. I must come in at wrong time because the young man…read moreworking was by himself and seemed to be multi-tasking with a customer, phone calls and us. I filled out the rental waiver and he said he would get some help. No one helped and we left after 15 minutes of him on the phone. I don't know who is running the place now, but two thumbs down. This place used to be the place to get skis. Not anymore, just save yourself some money and get them at the mountain.

This is where they keep all the items that the 99% aren't supposed to know about. If prices concern…read moreyou, don't go in to see the good stuff-the really good stuff. Id like to only wear things from here, but my suitcase can only take so much...

I'm to be honest and say what we're all aware of and that is that anyone who leaves reviews on yelp…read moreis a crazy person. That being said, I am compelled to leave this review I called this store and told the owner that I was in a rush to buy some hunting equipment and was prepared to come in and purchase some immediately and I confessed that I was ill-informed on the type of equipment I needed. Instead of telling me to come into his store, and then up selling me on equipment, he said, and I quote " Cape Cod gun (I forget the the name) has better stuff for what you're looking for even though they are my competitor so I think you should go to them." I don't care if you need hunting shit or not, you should go shop here.

A very good old school New England fishing and gun store. Everytime I am down on the Cape, we make…read morethe effort to stop in and buy at least a couple of boxes of ammunition. Been to this store about a couple dozen times. They know me by sight, and all are friendly. They have everything. Great selection on hand guns, rifles, very large and fast moving selection used firearms. They carry a ton of ammo, several manufacturers and calibers. When on the Cape and you're wanting to get something gun related... this is the place to go. Very friendly folks, great to interact with and ask questions or just share a laugh. LEO friendly.

Lily was snappy with the older couple in front of me in line for asking basic questions, and was…read morehonestly a dick in general. She also got huffy when I asked about discounts for a hoodie with a big stain on the back, then forgot to take off the ink cartridge. How are you going to work at an athletics store and be Shaq's weight at Kevin Heart's height..

Poor attitude from multiple employees who where being rude because I wanted to buy some thing near…read morewhere there where stocking shelves.

I have been going to this chain store for years. Even though it's a franchise the employees don't…read morehave any knowledge of running shoes for a pro runner. Trying to push insoles which the very same brand was priced half the price as this place. What a shame that pushing those instead of doing the proper training for this type of store. Beware every single thing is higher priced than anywhere else.

Bizarre experience today…read more Issue is with Marathon Sports policy, not so much the employees. Although really, if you're a runner working in a running store, you should be questioning questionable policies. Been running 45 years, mainly marathon distances. Been a Marathon Sports customer since 2001. I rarely visit this Yarmouth store because I'm not down the Cape all the time. Asked to try on a pair of shoes. Was given a pair of store socks to try them on with. I said I had on my own pair of socks. Store: Our policy is that customers must wear our socks - not your own -- to try on shoes. Me: Why. Store: hygiene. Some customers have pets and the fur from the socks gets inside the shoes and they're hard to clean. It's policy in all Marathon Sports stores. I didn't say this but remembered later: This is not true. In fact, at this store around January or February I tried on shoes and also tried on several pairs of orthotics. Not once was I asked to switch out my socks for the store's. Not once in my quarter of a century of doing business with Marathons Sports have I ever been made aware of such a policy. In fact, I was always told that wearing the socks I normally use for running is absolutely necessary for a good fit. Back to today. So I put the store socks over my own to try on the shoes. BTW they were bulky and not socks that I normally wear when running. The employee said I didn't have to keep on my own socks. Me: "But you don't trust me so why should I trust you?" I wasn't being snarky. I don't know where these socks have been or what they've been washed in. I NEVER wear socks that belong to other people. And when I buy socks I wash them before I wear them. Here are real stories about how your policy affects/ will affect me. 1. I have allergies. Like I said. I don't know where your socks have been or what they were washed in. I could truly have had an allergic reaction-- broken out in hives. I will not use any socks but my own when trying on running shoes. I run too far and too often to feel comfortable doing otherwise. 2. I have a family member with foot fungus. There's no way she'd take off her socks in public. So she's someone who can't shop in your store now. Last year I bought her two pairs of shoes at another Marathon Sports branch. It was a $200 spur of the moment purchase. 3. My dad, also once a client of Marathon Sports, had cardiac failure-related gangrene on his right foot. It was actually painful for him to take off and put on socks. And you wouldn't want to see his feet. With the help of staff at another branch, he got fitted for great shoes though. If he were alive today and still walking, I would not be able to take him to your store anymore. Have you considered how this policy will affect those with issues like my dad? 4. Like many runners, I wear orthotics. Luckily, the shoes I bought are shoes I already have, so I didn't need to insert my orthotics. But I would have needed to do that if I was buying a different or updated shoe. Obviously, using my own orthotics to try on your shoes would violate your hygiene policy. So how do I go from here? I can't try on your shoes! Marathon Sports is not consistent with its own "hygiene" policies. You allow people to try on bras, shirts, shorts for example, on skin that maybe hasn't been washed recently. Then you put those unsold items back on the floor. You use the same measuring tape for every client. I know this because I got measured for calf sleeves -- tape against my bare skin -- while I was there. The employee didn't clean the tape before using it or after using it. A little unhygienic perhaps? And also. As far as running socks go, those are some of the most personal and most important items we runners need to wear in order to make sure our shoes fit correctly. Requiring me to try on shoes while wearing strange socks I don't normally run in could absolutely affect the fit of my shoes. I estimate that since my first Boston Marathon in 2001, I've bought at least 80 pairs of running shoes from Marathon Sports, probably closer to 120 pairs if you count the shoes I've bought for family. There were plenty of times when I could have gone elsewhere and paid less. But I felt a loyalty to the store because with the help of Marathon Sports and all the shoes you've fitted me in, I've finished nearly 100 marathons. BTW, I chose to shop at your store today even though I have a $60 credit with Road Runner Sports and could have easily shopped there instead. I wanted to support your store. I'm pretty sure that your manager came out and stood at the desk while I shopped, keeping an eye on me because I complained about the policy and said I didn't trust the store re: using their socks to try on shoes. Today left a very bad taste in my mouth. I'm thinking maybe my business doesn't matter to you. But certainly your policies matter to me.

My whole entire family is originally from Dorchester, anytime there's a birthday celebration, I…read morelike to get everyone Dorchester T-shirt from college Hype. every time I go in the staff is super friendly and helpful! Friendly and professional people and it's a small local business!

I did a mail order purchase from this place. I bought a Dorchester themed hoodie and had them ship…read moreit off to a friend of mine in Ohio. The shipping was fast and my recipient loved the hoodie. I would definitely consider ordering from this company again.

We entered a 50/50 draw a cape cod baseball game and got a $50 certificate from this place. They…read moreare a small shop, but seem to have what you need to get fishing, and they seem to know what they are doing (I know freshwater, but not salt). What I could judge, is that if you wanted local advice, or advanced advice, you would get good service here. The prices seemed ok, although I would expect them to be high because they are small, they did not seem high. I would go to 4, but I don't have anything to compare them to. I would, however, definitely go back.