Toxic positivity concealing general and frequent ineptitude...My initial impression included a LOT of red flags, for me at least. Generally just the assembly line nature of this place and the cold eyed teeth baring robot smiles followed by snide comments about clients when you turn away. If you catch them they simply lie to you like you're crazy. What? No!! We would NEVER do something like that!! You must be mistaken! Sure, I must be an idiot, thank you for pointing that out. Just lie and deny, Im sure this is how West handles problems. He seems like the poster boy for plausible deniability. Where the Doctor goes the staff will follow and the greater the numbers the bigger the lie. Sigh... If you value your health, think women are more than decorative objects who mindlessly follow, dislike being touched without permission, and you're not a vapid nit wit or a grade schooler I recommend Dr Botsford or really consider looking outside Medford if West is the best they have to offer as the social media clique culture would indicate. Gag. read more

Dr. West is the doctor! I moved from Bakersfield, Ca looking to finish and correct some issue from a previous doctor that didn't seem to really care about me as a patient. West and his awesome staff took me on as a patient and worked with me to make the needed corrections. I couldn't be more thankful and happy with the progress and finished results. I just had my yearly check up and was looking forward to visiting! Nothing is ever a problem. I always feel heard and that speaking about my concerns is never a problem! The ladies are always lovely faces to see! West Orthodontics is heaven sent to be honest! This is the place! Look no further! read more

Dr. West and his staff are beyond incredible!! Everyone is so kind and professional. Dr. West goes above and beyond to make sure all your results are to your satisfaction. The office runs smooth and efficient and the entire staff is always pleasant. I would highly recommend West Orthodontics for any age of orthodontic needs! read more

10/10 experience and service. I got braces a year ago and I'm so happy with my results! The office is very welcoming and the staff are very friendly and knowledgeable! I have a perfect smile and my confidence has gone up incredibly thanks to Dr. West and his employees. read more

My son and I both have braces with Dr. West. We love this office and their team! I highly recommend this office for braces!

I have not seen my daughter smile this big in a long time. The care she received while at West Orthodontist was above and beyond. She had the sweetest girl Kendall who placed her brackets, she made sure Zoey was comfortable and walked her through the entire process. I will refer this office to anyone that asks me!! read more

West Orthodontics - Zoey the day she got her braces! - Orthodontists Near Me - Medford, Oregon

From beginning to end, I have had the upmost amazing experience. I didn't feel like just another "client" The entire staff makes you feel welcome an at home. Very personable vibes. They have water an fresh chocolate chip cookies on deck. They also have rewards like $5 coffee gift cards they hand out thru out your visits. Ohhh and as much as I disliked having braces, it was worth everything, I cried with joy when I saw my smile. I'm forever grateful to the staff an dr west as they did outstanding work, I had gang signs in my mouth and now people ask if I got implants or veneers. 1000% recommend going to west orthodontics for any ortho needs!!! read more

I left a review a few months ago on google, as well as an email and no one has contacted me. I completed care with West Orthodontics and had a very positive experience my entire care up until the last appointment. For my last appointment to get my braces off, I expected to be met with the same contagious smiles and excitement that I had every other visit. Instead I was met by Tasha (who never introduced herself), took me back and began my appointment. I told her up front that I was super nervous about this appointment and she didn't even acknowledge my comment. She began taking off the brackets without warning me, never explaining what she was doing before she did it, and not until it sounded like my tooth shattered did she tell me that the clear brackets often shatter and sound like your teeth are breaking. I was VERY uncomfortable and in pain, and it wasn't until I literally pulled away that she checked in on me or asked how I was doing. I literally almost passed out from the pain and anxiety, my ears started ringing and things started going dark. With every other appointment the assistants told me what they were doing, what it was gonna feel like, checked in on me and kept me informed. I got NONE of these things. When Dr. West came over to check on my teeth, he was amazing. He asked how I was doing, I said this was terrible and he encouraged me and let me know what he was going to be doing. He ended up finishing the polishing of the glue off my teeth. It wasn't until then that I realized how rough and heavy handed the assistant had been. When I showed any discomfort he checked in on me, let me know how close to being done we were and told me I was doing great. It's the little things that make an uncomfortable service bearable. When he was finished, Tasha without warning put a white probe into my mouth and never explained once what she was doing. Only after she removed it from my mouth could I ask what it was for. I was then rushed around to finish X-rays, take pics and felt rushed into grabbing a water bottle and "you can fill it up with candy if you want..." This was suppose to be exciting and joyful. I was absolutely traumatized and felt uncared for. That appointment was suppose to be exciting and joyful, and instead I rushed to my car so I could cry and shake it off. I called the manager, Holly. She listened to my concerns. Reminded me that the rest of my care was a good experience and told me she INSISTED on giving me a Starbucks gift card when I came to pick up my retainers. When I opened the gift card, it was a $5 gift card to Target... Honestly, I don't know what I expected when I called to voice my concerns. I was truly hoping that no one would have the experience I had. But when she insisted that she had to make it right somehow... a $5 gift card felt insulting after literally telling her my experience in tears. I hope that for the future, West Orthodontics makes sure that anyone who has hands on another human, is also educated on trauma informed care. I felt so unsafe during my last appointment, it tainted the view of my entire experience. But I do have to highlight, one more time, the other amazing assistants and Dr West. You all made there rest of my care fun and positive. read more

I was super nervous going in because I'd never had anyone look at my teeth but Dr.West & his team made me feel comfortable & so welcomed! They got me on a plan that worked for me & definitely love their service. Everyone was so nice! Thank you guys so so much!! read more

After having an emergency problem with a permanent retainer coming loose I called West Orthodontics and was presently surprised when I was able to schedule an appointment the same day. I thought that the office was very nice, the staff and Dr. West were able to relate on a personal level and I was in and out within about 30 minutes with a much happier mouth. read more

Simply amazing. Dr. West is an amazing Orthodontist. My son is 11 and has dental fears due to a sensitive mouth. They were very helpful and walked him through each step of getting braces placed on. Even gave him an incredible bag on dental tools to ensure his care is top notch. Dr. West and his team are always smiling, happy and extremely helpful with my son and his braces journey. It is very clear from the moment you step in the office that it's not a typical dental office but one that truly cares for their patients and families. read more

Dr. West and his team do an amazing job and are very professional and efficient. My boys really look forward to coming to their visits (The chocolate chip cookies also help) I highly recommend this office! read more

Went to my boys appointment to ask questions about getting both my boys braces and the staff and Dr. West where amazing at explaining the process and payments. They showed us around and that same day my youngest came home with braces. He was so happy after the appointment telling me everyone was so cool and polite. I thank everyone at West orth. for being so nice to us today, we appreciate the fresh cookies and great service! read more

I had the distinct pleasure of needing adult braces in my 29th year on this planet. So my dentist recommended Dr. West and I couldn't be happier with how it turned out! The staff was very helpful in guiding me to the right option for me and my wallet which was standard wire braces instead of Invisalign. I am always made to feel welcome and comfortable. Everyone I've had the pleasure of meeting has been so nice and accommodating. The office is brand new, the staff is wonderful, wait times, if any, are very minimal due to Dr. West's large staff and how efficiently they all work together. If your child or your unlucky adult self need some orthodontist work, I will recommend Dr. West and his wonderful staff until the day I get these braces off!...then until the day I die. Get Braced!! read more

I've been a patient and been to Dr West's office many times. He is top notch! He is able to explain things about dentistry and orthodontics in clear language that doesn't make me feel stupid. He is patient and understanding. The whole staff are the nicest ever! They work hard to work with budgets and make things work. If you choose Dr West to be orthodontist you are getting high quality work from someone who cares about detail and precision and will give you a beautiful smile. He cares and it shows. I would not go anywhere else! read more

Good team work Professionals Great people's Very helpful Super friendly and very kindness everything there make me feel very comfortable ...thank you read more

Dr. West and the ladies in the office are awesome!!!! They go above and beyond to make you feel comfortable and explain all procedures very clearly as well as helping tremendously with the financial aspects. Really enjoy coming to this office every chance I get. Thank you Dr. West and staff for all that you do:) read more

Dr. West and his staff are amazing. My niece just got her braces off and her teeth look awesome. My son has a little bit longer and his teeth look great. You will love going here. read more