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    West Suburban Granite

    5.0 (1 review)

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    7 years ago

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    The Tile Shop

    The Tile Shop

    (13 reviews)

    BEWARE! So I've spent quite a bit of money at this store. We bought tile for our shower and for the…read morebath floor. We bought wood flooring for our living room and also for our basement. It's not an exaggeration that I spent thousands of dollars here. I bought my basement flooring in June. I told the guy who sold it to me that the person putting it in wouldn't get to it until late July. The guy had it delivered right away. Every time I have bought things they pressure you into buying more than you need and then they say you can return it. Well I bought more than I needed because they had taken returns in the past. The person selling me this told me I could return it. They delivered it in early June but neglected to mention that there is a time limit for returns. They never once mentioned it so the installer put it in and I went to return it and they refused. I still have a master bath, 2 small baths, a kitchen, and one more room to hardwood floor but they lost my business. I will not be returning to this location or any other. Make sure your tile is delivered at the last possible moment or you'll be stuck with flooring you can't use.

    Our project was to complete re-model of a primary bathroom. After visiting multiple tile / bathroom…read moresupply stores, we decided to use the Tile Shop in Geneva, IL. We worked with Marshall Precht (Assistant Sales Mgr.) who was awesome in helping us with tile selections. He made great recommendations for everything we needed. Also, the tile selections were so much better than the other stores. We have gotten so many compliments from people we know.... We would highly recommend this store and especially this sales person.

    Granite

    Granite

    (34 reviews)

    Tony and his crew are exceptional. They gave us quality countertops at a great price. I will…read morerecommend them to anyone who asks.

    okay, I'll update here since they finally installed the small granite piece for my stove backsplash…read moreand accommodated my request for first thing in the am. The 3 guys who arrived called ahead 20 min, and were super careful to measure thrice and keep measuring and using a level as the piece dried. I felt very confident watching their concern to get the piece on the backsplash in an attractive and straight manner. They could not have been more professional. I'll say it once and say it again: when you deal with the salespeople at The Granite Corporation (that's their real name not "Granite") you kind of doubt that they have a clue about what they're selling. I don't know what will happen and it takes too long for them to finish up a sale, even though they mean well. However, when the measure & install team shows up, those are the people who really know what they're doing. They are top pros. I asked Sam, my sales person, how are they going to make sure the glue holds on a vertical application, and she did not know. I asked her if I should cover my stove, and she said, don't worry (of course, I did). When they showed up, they scored the back of both my backsplash and the new piece, so more glue would be applied. They applied glue all around the perimeter (not visable). They taped the piece in place and I put a spongy rug on my stove (just in case). They said, glue sets in 10 minutes and they held it that long, and it is good to go in a couple hours when I can take off tape. I would have liked to know that there would be a little granite dust in my kitchen ahead of time, to have removed everything from countertops, but they did hold up a vacuum while they scored my backsplash, so I cannot say that I see any dust (besides my own). They scored the new piece outside my house. The treasure here is the cutting, measuring & install team. They are premium craftsmen, very experienced and know how to communicate with the public. They're the ones who should be selling the granite!

    AE Tile

    AE Tile

    (13 reviews)

    I've debated writing a review since the tile work was completed in Dec 2025. We ultimately feel the…read morejob was done poorly and Aldo was very reactive, making communication difficult. He never once stepped foot in our home and the project was a complete headache for us. 2 installers were initially sent to do the job, they ran into hiccups and got behind on their timeline so another person was added to the job who was far from detail oriented. Then the job became a rush effort and the results shows. Tile spacers weren't used so grout lines are inconsistent with a variety of spacing, grout was poorly completed leaving some large gaps along the perimeter, some missed areas and multiple stains where tile was ineffectively cleaned before it was sealed. They installed tiles with chipped corners in highly visible areas while there was plenty of extra tile to work with, and the tiles are far from level. Yes, it's natural stone, we understand there are natural variations in tile thickness but a skilled installer would have done much better work. It's really a shame, and a very costly one. Aldo sold me on his expertise and being "the best", with his hard sell strategy - which should have raised a cautionary flag. Any questions I raised during installation or concerns I had turned into a heated discussion and being told I should do the job if I know so much about how it should be done. His bid was very detailed with numerous bullet points identifying each step that would be taken from demo to completion. If I asked why a step was skipped or appeared to be incorrect it would result in a wound up and defensive argument with him. He also stated that the bid is written with AI, so "there's extra details that aren't necessary". Really?! Then edit the bid before you send it along. So, here we sit with a forever floor that cost over $30k for apx 800sf - plus $3000 in electrical work for the heated floor thermostats, and we are deeply disappointed. We're stuck with it and what seem to be a few "f-you" tiles that are so obviously installed for a good toe stub - in very high traffic areas. (I guess that's how the installers say "f-you" without saying it.) I don't recommend this company. They got paid in full and we got a subpar floor.

    Very disappointed with the end result!! Things started off fine but when it came time to install…read morethe tile everything went downhill. Couple tiles were not set properly - shower wall one tile protruding out and on the floor tile uneven height. There was not enough grout on the shower floor or the actual floor you could see the holes in it. We also had a shelf put in and everything they did looked sloppy!! Complained about the work and they sent someone to fix it. They did replace one floor tile and put more grout to cover the protruding tile did not fix but put a bandage on it. The guy that came to fix the problems did not fix everything. My husband had to grout the shower floor and floor himself because he did not want them back in our home. The guy that came to fix all the problems did not protect the new tile floor and just put the broken up tile and mortar right on top of new floor. Then he used our snow shovel to pick up the debris , yes that is right a snow shovel on our brand new tile floor!!!

    West Suburban Granite - buildingsupplies - Updated September 2026

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