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West Chicago, IL

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West Suburban Granite

5.0 (1 review)

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7 years ago

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Granite

Granite

4.6
(34 reviews)

I couldn't have asked for a better experience with a company than I received at Granite Corp, from…read morepicking out the stone, to scheduling and installation. Everyone was courteous, friendly, and professional. I am very happy that I got all of that and with a high quality product and great price. I could give you a long list of stores and contractors that could learn from you. Thank you so much. Linda B.

okay, I'll update here since they finally installed the small granite piece for my stove backsplash…read moreand accommodated my request for first thing in the am. The 3 guys who arrived called ahead 20 min, and were super careful to measure thrice and keep measuring and using a level as the piece dried. I felt very confident watching their concern to get the piece on the backsplash in an attractive and straight manner. They could not have been more professional. I'll say it once and say it again: when you deal with the salespeople at The Granite Corporation (that's their real name not "Granite") you kind of doubt that they have a clue about what they're selling. I don't know what will happen and it takes too long for them to finish up a sale, even though they mean well. However, when the measure & install team shows up, those are the people who really know what they're doing. They are top pros. I asked Sam, my sales person, how are they going to make sure the glue holds on a vertical application, and she did not know. I asked her if I should cover my stove, and she said, don't worry (of course, I did). When they showed up, they scored the back of both my backsplash and the new piece, so more glue would be applied. They applied glue all around the perimeter (not visable). They taped the piece in place and I put a spongy rug on my stove (just in case). They said, glue sets in 10 minutes and they held it that long, and it is good to go in a couple hours when I can take off tape. I would have liked to know that there would be a little granite dust in my kitchen ahead of time, to have removed everything from countertops, but they did hold up a vacuum while they scored my backsplash, so I cannot say that I see any dust (besides my own). They scored the new piece outside my house. The treasure here is the cutting, measuring & install team. They are premium craftsmen, very experienced and know how to communicate with the public. They're the ones who should be selling the granite!

AE Tile

AE Tile

2.9
(13 reviews)

I've debated writing a review since the tile work was completed in Dec 2025. We ultimately feel the…read morejob was done poorly and Aldo was very reactive, making communication difficult. He never once stepped foot in our home and the project was a complete headache for us. 2 installers were initially sent to do the job, they ran into hiccups and got behind on their timeline so another person was added to the job who was far from detail oriented. Then the job became a rush effort and the results shows. Tile spacers weren't used so grout lines are inconsistent with a variety of spacing, grout was poorly completed leaving some large gaps along the perimeter, some missed areas and multiple stains where tile was ineffectively cleaned before it was sealed. They installed tiles with chipped corners in highly visible areas while there was plenty of extra tile to work with, and the tiles are far from level. Yes, it's natural stone, we understand there are natural variations in tile thickness but a skilled installer would have done much better work. It's really a shame, and a very costly one. Aldo sold me on his expertise and being "the best", with his hard sell strategy - which should have raised a cautionary flag. Any questions I raised during installation or concerns I had turned into a heated discussion and being told I should do the job if I know so much about how it should be done. His bid was very detailed with numerous bullet points identifying each step that would be taken from demo to completion. If I asked why a step was skipped or appeared to be incorrect it would result in a wound up and defensive argument with him. He also stated that the bid is written with AI, so "there's extra details that aren't necessary". Really?! Then edit the bid before you send it along. So, here we sit with a forever floor that cost over $30k for apx 800sf - plus $3000 in electrical work for the heated floor thermostats, and we are deeply disappointed. We're stuck with it and what seem to be a few "f-you" tiles that are so obviously installed for a good toe stub - in very high traffic areas. (I guess that's how the installers say "f-you" without saying it.) I don't recommend this company. They got paid in full and we got a subpar floor.

Very disappointed with the end result!! Things started off fine but when it came time to install…read morethe tile everything went downhill. Couple tiles were not set properly - shower wall one tile protruding out and on the floor tile uneven height. There was not enough grout on the shower floor or the actual floor you could see the holes in it. We also had a shelf put in and everything they did looked sloppy!! Complained about the work and they sent someone to fix it. They did replace one floor tile and put more grout to cover the protruding tile did not fix but put a bandage on it. The guy that came to fix the problems did not fix everything. My husband had to grout the shower floor and floor himself because he did not want them back in our home. The guy that came to fix all the problems did not protect the new tile floor and just put the broken up tile and mortar right on top of new floor. Then he used our snow shovel to pick up the debris , yes that is right a snow shovel on our brand new tile floor!!!

Thomas Tile & Carpet Supply

Thomas Tile & Carpet Supply

4.6
(9 reviews)

Before visiting Thomas Tile, I had been to several tile stores, tile outlets, warehouses & home…read morecenter stores. It wasn't until I entered Thomas Tile that I found the perfect fit to meet my individual needs. Not only was the customer service exceptional, there were no strong sales tactics that I had experienced @ other locations. Kym was patient & professional. Her knowledge of their product line & her ability to zero in on my individual needs was exemplary. She made the entire process easy & seamless. She took her time in helping me to pick out the right color, texture & size that would compliment my bathroom space. I never felt rushed or pressured into buying from them. But because they had such a wide selection @ affordable prices while still offering excellent quality, I purchased my floor & wall tile from Thomas Tile. Even after my purchase, I had to contact Kym & Elaine on several occasions because I had discovered the handyman I hired for the tile installation misrepresented his skill set. He lacked the experience & knowledge to do the job effectively. Fortunately, for me, Kym & Elaine continued to offer their expertise, knowledge & support by explaining to me what to expect during the installation process & how it should look upon completion. With their help & guidance I was able to point out all the mistakes big & small to the handyman. A lot of the work had to be redone. The final result could have been a disaster, but because Kym & Elaine cared enough to see it through to the end, the tile installation was done right & looks great. Thank you to Kym & Elaine for their extraordinary customer service that went well beyond the final sale. With great appreciation, Denise C.

My wife and I were very happy with our new carpet! They were very accommodating, the service was…read moreeasy, and the workers did the job in one day! Gary was very helpful and polite. We would definitely recommend to anyone looking for great service at a reasonable price.

West Suburban Granite - buildingsupplies - Updated July 2026

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