I hired Trend Carpet & Tile in August 2022 to refinish approximately 3,000 square feet of Brazilian…read moreCherry ¾" hardwood floors in our Naperville home. The company's name should have been our first red flag--"Trend Carpet & Tile" doesn't even mention hardwood floors, which isn't their specialty. My advice: look elsewhere. We worked with Sarah, the daughter of the owner, who lives in our neighborhood. She was not helpful when I first reached out with concerns. She told me their floors had a one-year warranty and there was nothing they could do. I then asked her to involve the flooring product company to inspect the floors, and invited her to come see the issue in person, as she had only seen photos. She never followed through. I suggested that the product they used might be defective, as the problems had worsened over the last year, but no action was taken. To make matters worse, we began noticing issues just 90 days after installation similar to what we see now. The installer, Andrew, dismissed our concerns and claimed it was normal. However, the problems continued to get worse. Sarah from Trend blamed our household for using a Roomba, having pets, and having children, all of which she claimed caused the issues. I told her that whatever products they used weren't durable enough for a typical household if that is what did the damage. She even went as far as blaming our use of Bona Floor Cleaner, which is non-toxic and widely recommended product with no complaints that I could find showing it damaged floors. Trend Carpet & Tile never specified the duration of their warranty or provided guidance on what floor cleaners to use or avoid. I never expected to need a floor refinishing just two years after installation! The photos clearly show that 30-40% of the floors look like now. They have large greyish/white patches where the finish has failed or warn off prematurely. These issues are not caused by a Roomba or cleaning products, but by a faulty product that Trend Carpet & Tile isn't want to stand behind. The VP of the company, Sara, was rude and only friendly when there was a sale to be made or a check to be collected. She seemed more focused on attracting new customers than resolving issues with existing ones. Despite their website "Customer Satisfaction statement" they did nothing to make things right with us. Buyer beware!!

I have been using Paul and his team for years. They are reasonably priced but more importantly…read moretheir service is Great. Paul is very personable.

This is the second job Kris' Tile service did for us and we're very happy. We needed to fix a…read moreshower tile floor in one of our bathrooms that was poorly done - the floor wasn't pitched properly so water would pool and it was a pain to keep it dry. It was like this when we bought our house. Elias and Kris worked on different parts of the job. We couldn't find an exact match to the existing tile, but we found something very close. They made it work. The cost was fair and the quality is very good. I would use Kris' tile service again in the future. Thank you!

We are extremely happy with the work that Kris's team did on our kitchen backsplash. They did such…read morea great job and were very professional throughout the entire process. Kris's communication and his teams attention to detail made this such a great experience. Highly recommend Kris and his team.

I normally would tell you to ignore 5 star reviews as they are largely hyperbolic and not a true…read morereflection of the business, but let me tell you: If I could give John and the crew at performers 100 stars, I would. We met John through our home builder, and he was our favorite trade to work with. The experience was so good that we use John and Performers any time we can. They have redone the floor of my in-laws house, they are doing the floor and tile work in our basement remodel - basically, if we could use them for something, they were absolutely the first people we called. John and Performers stand by their work, they are super helpful but, most importantly, John is extremely friendly (and employs a staff of just genuinely nice people to work with). I cannot recommend Performers enough. They are just a joy to work with.

Unfortunately, our experience with Performers Flooring & Design Gallery has become extremely…read moredisappointing. We paid a $5,877.50 deposit for a flooring project that was later postponed while a separate legal matter involving our existing flooring was being resolved. When we eventually requested the return of our deposit, we made repeated attempts to obtain a response, including written requests in June, July, and August 2026. We were ultimately sent a check for only $1,142.50, with $4,735.00 deducted for alleged material purchases, annual replacement of finishes due to shelf life, and an $850 inspection charge. We dispute these deductions because, as of the date of this review, we have not been provided with signed contractual language authorizing them, written approvals showing that we agreed to these purchases or replacement charges, supplier invoices, receipts, proof of payment, or adequate documentation explaining what happened to the materials. We previously trusted this company, maintained a positive relationship with its owner, and referred multiple clients to them. The lack of communication and the manner in which this refund has been handled are unacceptable. The matter has now been referred to legal counsel. I will update this review if Performers provides the requested documentation and resolves the dispute fairly.

I want to like this place, it was recommended by a coworker. She said, call him, tell him I sent…read moreyou. So I did. His secretary took down my details, I felt excited. Then...nothing. So I go on the website, I submit another enquiry online. Then...nothing. Basically - I won't be getting my carpet here. Because they won't call me back. If I get a call back I may amend my review. But I'm not holding my breath.

This company is without peer in the Chicago area. Their staff are professional and exceptionally…read morecareful when working in your home! I was extremely pleased with Ara who took great care in the cleaning process of my home carpeting which Peter Klujian Carpet had installed many years ago. I would recommend them highly for not only carpet selection, installation but cleaning as well - they are the best!!

I worked with Nick to have luxury vinyl plank flooring installed in my condo in Chicago in June…read more2025. Everything went alright, he was somewhat responsive, and the installation team did a decent job. The floor isn't completely level, and it's very noticeable in some areas. I also asked about baseboard options but never got a response. The baseboard they installed looks nice, but I found it odd that I wasn't allowed to be involved in choosing it, considering it's my home and my money. About four months later, I noticed that one of the planks had broken because the floor beneath it is uneven. It's right by the entryway, so it's very noticeable and would be an issue if I were to sell the condo. I wasn't angry because I understand that mistakes happen in construction, but I messaged Nick multiple times and never got a response. The messages were delivered, and that's how we primarily communicated. I also called the store three different times over four days and was basically told to contact Nick because they hadn't seen him. I told one employee that Nick wasn't responding and asked what I should do, to which he said, "I don't know what you should do." I don't think it was too much to ask to have my floor repaired after only four months, but I was treated like I was being needy and annoying. I suspect they'll respond with a story about how Nick never received my messages, which is obviously untrue. Even if that were the case, the store should have followed up with him and made sure he responded. Bad customer service, I regret using them. Once you've paid, you'll be ignored.

This is definitely the place to go to for all of your flooring needs! We couldn't be more pleased…read more Working with Mario and Joan was a great experience and it helps that they are extremely knowledgeable and professional. We original purchased carpeting for our entire house since it hadn't been replaced for 30 years. They were efficient and helpful with ordering samples that I could look at in the lighting of my home and were very patient since many times I could not make up my mind as we talked about different shades and padding. We were so pleased with the carpeting, that we ordered a new vinyl kitchen floor that was impeccably installed. Mario and Joan are sincerely kind people and we had a lot of fun working with them! Look no further. This is the place To go to for all your flooring needs! Thank u

Ludek is a perfectionist and did an amazing job with our bathroom remodel He is extremely detail…read moreoriented and works diligently to produce a quality installation. .

From Gabriela's estimate (price very reasonable) to Ludek's installation was fantastic. Ludek did a…read morefantastic job installing our kitchen backsplash. He has great attention to detail and is a perfectionist. I'm a perfectionist myself and if I say he did a great job, well say no more. Highly recommend.

Chris and his team did a big job for us: hard flooring install and also refinish on existing…read morehardwood. One of the best trade experiences I have had to date. Prompt and clear communication, excellent craftsmanship and fair pricing. Chris makes every discussion very easy. These guys did an excellent job and would recommend them to anyone.

Chris and team did an amazing job with refinishing my wood floors!! Very professional, prompt, easy…read morecommunication. The end result is gorgeous. Absolutely perfect. Highly recommend.

Awesome work! Jim was very detailed and installed our flooring as if he were putting it in his our…read morehouse. Went above and beyond what I expected. Would use again and highly recommend.

Jim was amazing. We just moved into a house where the previous owner had a dog and plants. The dog…read morewas not potty trained and worst of all neither were the plants. The carpeting had to go. Jim saw the flooring underneath had rotted due to over watering of the previous owners plants and fixed it all. He is meticulous. We bought close to 30 boxes and he inspected each board for defects. It turns out four boxes had defects. We were able to exchange them and finish the job. If you want perfection, call this guy. He was fastidious and his workmanship was impressive. He is so knowledgeable about flooring he PRECISELY matched the existing entrance way with the type of wood we needed. This guy knows floors! And the best thing was he was teaching his son the trade, so it's a family operation. I would have to say we would use him again in a heartbeat. Now my husband can say "I gotta a guy for that".