Awful!!! Bought a car for my son and had to take it back in to them for check engine issues 4 times…read morein 2 months... and a failed emissions test... each time giving up my car to him for days at a time. After the last failed fix resulted in a collision they swapped the car out.... and guess what, within a few weeks a check engine light comes on. I let them know and the reply I got was (direct quote) "You can bring it in and I'll let you know how much it will cost" My experience.... avoid if you care at all about safety, quality, or money

Town Hill Auto treated us great! Our calls and questions were answered, quickly. Are so happy with…read morethe car we purchased, we will certainly go back!

I have been going to Reynolds Subaru for years, so this is not a one-shot visit and review. I also…read morehave two Subaru dealerships closer to where I live. If you are already using another Subaru dealer or you are considering another car (They sell boats too) then it is worth your while to check them out. First of all, the dealership is family-run. Not to sound corny, but I feel like a family member when I walk in. Lol. Everyone I've encountered has treated me with friendliness, respect and professionalism (Ok, there is a bit of humor thrown in too). The car processes have gone smoothly and they have always been under the prices of the other dealers. The service dept has always tried to accommodate my needs. One time I was worried about a short hesitation while driving, and when I called, they told me to come right down to make sure the car was safe to continue driving it. Bobbi has been my salesperson. She has an upbeat, amazing personality. She cares about the sale, but takes the time to get to know who you are and what your needs are. Watch out for her dry sense of humor. Ask her for a good recipe too. Lastly, if you need a quick vacation, the property has a beautiful water view that you can see from the deck-yes, I said deck. You can sit on the deck, along the water or inside-where the treats are. Overall, it's a beautiful environment. I forgot- If you refer someone, you get a nice check in the mail to use for future use. Have to go because my car is ready!

The service department was fantastic…read more I sent in an 05 Legacy GT Limited for restoration/repairs. They were very accomodating, and very receptive when hashing out jobs with the Master Tech. They were very transparent about what was actually needed vs. what would be easier to DIY. Overall, pretty good experience with the service department. Now, for the not so great. The body shop. The quoting was vague, obscenely overmarked, and they were unwilling to even try to work something out for both parties. They didn't want to take the job from the start, but instead of being professionals and simply saying they only really work on insurance claims; they decided to fabricate a bs quote. Don't take your car here if you want body work done, but they are still relatively good for general repair/maintenance.

It was a totally pleasant and professional experience…read more Stacey was our Sales Consultant. Even though our 1st appointment was on a beautiful Saturday summer afternoon with Stacy - - we were late (I-95 . . . enough said), but she was great. She went over the cars available - - we were looking for a certified used car, probably a RAV4 since my wife had owned one for the past 10 years or so. COVID and the supply chain issues have not been easy on the dealerships, but the cars they had were of quality. After going to check the stock again, she came out and asked if my wife would be interested in a Ruby RAV4 just off of lease - - "Red." Stacey said. Oh brother, I thought because my wife is tired of white or green cars; we had even had a discussion a few days back that we'd like to have a redish-maroon car. As soon as I saw it, I said to myself - - SOLD!!! My wife drove it. When she got back from the test drive, my wife was forever "Poker Faced". In fact, Stacey kept asking her what her thoughts were. Finally, I told Stacey that we'd be back on Monday morning. We took the information she gave and left - - but I knew that my wife wanted that car. When we got home, we did some research. The Ruby RAV4 was leased and serviced from Lorensen Toyota. Great for us because my wife had bought two cars previously from them and our daughter had bought one years ago; moreover, my wife always brought her cars there to service and has always been pleased . . . so being a Lorensen Lease/Service car was a major plus. Sunday morning, we decided to swing out to Lorensen's Toyota (when they were closed and no one was around) to walk the lot to and compare cars - - but really . . . I wanted to let her look at the Ruby RAV4 one more time. Despite listing options 1, 2, 3 . . . deep inside I knew she wanted the one she test driven. Monday came and as we drove toward the dealership, my wife asked - - is it still there. Yep. Does it have a sold sign on it? Nope. We made the deal. Thanks Stacey!!! We did our financing through the dealership. Tony was the best ever - - the BEST EVER!!! I can recommend both Stacey and Tony 100%. Let me tell you the best part of dealing with both Tony and Stacey. We talked and learned about each other - - where we were from, food, and life in general. It wasn't just a deal between seller and buyer. It was so personal and caring. Like the "good old days". Give them a chance - - we love them.

Just had another great experience with Westbrook Toyota. Joyce took great care of us and made sure…read morewe got the car we wanted at a good price, no funny business. Everything from the shopping to the financing was stress free. My family and I will remain customers for years to come I'm sure.

Great Service All Around - The team at Kia Old Saybrook is great. We went in and found what we…read morewere looking for, a 2024 KIA Telluride that we saw on their website. Mike worked with us on making sure that was the car we wanted. He went through our options of other choices on the lot and no pressure to decide right away. Anthony and Alex were great with closing the sale and getting the paperwork in order. Our old KIA was in service, so we met Jimmy and he was awesome also. Definitely one of the best car buying and services we have experienced over the years.

I just purchased a 2027 Kia Telluride from Kia of old Saybrook. I had an exceptional experience…read more When I first drove in a salesman named Nolan enthusiastically greeted me. He helped me through the whole process in a very professional manner. I was very impressed! The whole team was wonderful and they made the sale easy and painless. I wouldn't hesitate to buy from Kia of Old Saybrook and ask for Nolan!

Best kept secret in Auto Repair! I'm almost holding back because I don't want them to get so busy…read morethey can't fit me in! Honest and Fair, always spot on with estimates, never try to Jack up the repair costs like some do! Like on my gas tank replacement they didn't try to add on unneeded things like a new fuel gauge and straps, when the ones I have are fine. Can handle bigger vans, (some small ships can't) don't mind working on old beaters, like mine, but also very skilled at classic and collectable cars and I always see some interesting models in their lot being worked on. Like I said, best kept secret!

I called for exhaust service on my Infiniti and was quoted $2800. But instead of taking my money,…read morehe referred me to another business that could save me money. I was so impressed by their kindness, honesty and consideration. Would highly recommend them!

Always quality work and a fair price! You can trust Cliff to do only the work needed and charge…read moreyou accordingly. Return customer for me and my family for 20 + years !

Spark plugs changed. Good communication. I appreciate their work! Car is running well. I have been…read morelooking for a shop like this.

Excellent family owned and operated repair shop. We have been customers since they opened and…read morealways refer friends to Roots for their auto maintenance and repair work. Top notch service and reliability from Renee, Norm, and Chris! They have always been honest and trustworthy when diagnosing what was wrong with our cars when we bring them in for service. You get way more than what you pay for when you have Norm or Chris work on your vehicles! Highly recommend visiting and making them your go-to repair shop !

This Auto repair shop is great! Easy to make an appointment and when I was 2 1/2 hours late for the…read moreappointment because the car problem I had went critical, they called looking after me and readily accepted me when I arrived. The price was fair for excellent work, completed on time within the estimated cost with my agreement first; no surprises. Renee at reception is knowledgeable about cars and the repair and will walk you through ever step that is done. Her personality is an asset to this company and is also comforting and assuring to you during a stressful time. Roots was recommended to me by another of their satisfied Customers and so I am happy to recommend them to others! This review is unsolicited. Karen H.

My visit was for service. I had a nail in my car's tire. They were accommodating, knowledgeable,…read moretrustworthy and efficient. I was impressed with their facility and I will be back. Thanks to the service advisor Kathryn Hebert and the team!

UNVERIFIABLE CPO RECORDS, GROSS NEGLIGENCE AND COMPLETE LACK OF ACCOUNTABILITY…read more If you value your safety, your privacy, or your hard-earned money, do yourself a favor and stay far away from this dealership. Buying a "Certified Pre-Owned" 2023 CX-5 here has turned into a nightmare of hidden defects, brushed-off safety concerns, and zero accountability from both the dealer and Mazda corporate. To start, I was never given the CPO inspection checklist with my paperwork, and I had to repeatedly hound them just to get a copy. When they finally produced it, it became obvious why it wasn't volunteered: the report doesn't include an inspection date or a listed source. Without a date, there is no real proof showing that this safety inspection actually happened before the car was handed over to me. Despite these omissions, they also casually checked off "Passed" on items that were actively failing or physically impossible to test: Brakes: Marked as having "no unusual noise," yet they ground and squealed from the day after I got the car home and continue to do so today. When I brought this up at a subsequent visit, I was completely brushed off and told to just "wait it out." Navigation: SD card marked as present and tested and Navigation marked as tested, which is impossible because the vehicle didn't even have an SD card installed. How can a SD card pass as present and tested if it isn't in the vehicle? You also cannot pass a system that is missing the core component required to make it work. There were n/a checkboxes present that could have been checked off on the inspection, but they were not. Electrical & Tech: They missed spotty electrical issues; the safety sensors only work sometimes, and Apple CarPlay only connects via the cord on occasion. They also missed a visible slice in the door seal, a missing rear mud flap, a missing tire valve cap and a crackling speaker that sometimes is so loud it vibrates the door panel. The lack of care didn't stop there. The car was delivered dirty instead of detailed as promised, and inside, I found a pile of sensitive paperwork and actual copies of driver's IDs from previous test-drivers. In a separate instance and failure by Whaling city, I realized they undercharged the down payment on my card during the sale. I personally drove all the way back to the dealership to fix their billing mistake and hand-deliver those sensitive documents so they would finally be secured. During this time I brought up my concerns of the vehicle (most importantly the brakes), I was told to just wait it out, they will get better. Like that even makes sense. Afterward, I sent multiple emails trying to get management to address the vehicle's issues, and they completely ignored me. The manager only bothered to call me back after I explicitly threatened to escalate the whole mess to corporate. I did not speak to them. At this point, I don't want to deal with Whaling City Mazda anymore because they are the ones who signed off saying the car was already okay in the first place. Why would I bring it back there just for them to tell me nothing is wrong, or worse, destroy the vehicle further? The biggest disappointment is that Mazda Corporate has been just as useless. I am currently stuck going back and forth with them, as they are trying to suggest I go right back to the very dealership that ignored me. I am currently waiting on a callback from corporate that I placed a week ago, despite being informed they would respond within 24 to 48 hours. I have requested that Mazda allow another dealership to perform a proper certification and fix the issues with this vehicle, and bill the selling dealer since they are at fault. Alternatively, they can buy my car back outright, as my trust in the dealership and now the entire brand is completely unraveling. If Mazda Corporate won't stand behind their own CPO warranty, then the "Certified" label is a total scam. Whaling City Mazda cares a lot more about pressuring you for a 5-star review than they do about consumer safety, transparency, or basic business ethics.