excellent tour guide Sash and driver Michael. hotels clean…read moreand comfortable quick and easy system loading and off loading,

We recently did the Presqu'ile National Park & Old Mill Alpacas day trip. We had lots of fun…read moredespite the iffy weather. Our tour guide Charmaine is very organized & friendly. It was so nice that everything was laid out clearly. We knew how much time we had for each activity. Our first stop was to the national park. We were getting intermittent rain alternating with sunshine so it was pretty wet. Also the park is on marshlands so even more wet than normal land! lol. We got dropped off by one of the board walking trails. It's very scenic & beautiful despite the rain. The sun came out at times. So nice to get some fresh air & there were birds, frogs, fish all around. Our next stop was at the Presqu'ile lighthouse, beach & visitor center (all near each other). The beach is small & rocky but it was so nice to be near the water. After the lighthouse we got to wander around the small visitor center. It has two single washrooms, a small history room, & a small gift shop. Next was our lunch stop at the Big Apple. There are around 4 food trucks outside the main building. There's a petting zoo also. Inside the main building there are washrooms, a candy store, baked goods, souvenirs, a burger joint & a bar. I liked the big apple but it would be hard to get there without a car. I liked that we got to pay for our own lunch because that also meant we could get whatever we want. Sometimes the day trips include lunch & has a limited menu especially for people with food intolerances. After lunch we got to go to Old Mill Alpacas. Here we got to feed the alpacas, and walk the alpacas. The owner of the farm also did a quick talk about alpacas. It was very interesting! Because of the rain it was muddy of course so we got dirty but I didn't mind as I was prepared with my waterproof boots. Also short trips informed us of weather conditions in an email before the day trip. After the alpacas we had a 30 mins break for dinner at a highway enroute rest stop. Too bad these enroute places don't have better food options. Anyway short trips has no control over that. Our drop off was on time. Overall we really enjoyed our tour with short trips. We would go on another tour with them for sure. Since we don't drive or have a car this is a really nice way to see parts in Ontario we wouldn't normally be able to see.

If you're going to see Graffiti Alley, take the tour. I enjoy photographing street art. I learned a…read morelot about the history, styles, and etiquette (yes, there's 'rules') of graffiti. Jennifer was a great guide.

Had a great tour with Jennifer covering the downtown business district. She was thoroughly…read moreknowledgeable, professional, and engaging. We were sorry the tour had to end!

One of the best food tours ever. Come hungry for the Chinatown and Kensington tour. CJ and Oliver…read moreare the best guides ever

I had an amazing VIP tour of The St Lawrence Market with the owner himself Kevin. Kevin was an…read moreamazing guide who has perfected the art of story telling. He's very knowledgeable and passionate about his business and sharing the story of all the vendors we visited. If I ever find myself back in Toronto I will be sure to book another tour with him. All of the food we had so good. I came hungry, but left completely satisfied.

Rude owner Lance blames passengers for disastrous trips. No on board guide...indifferent drivers…read more No wonder they no longer have a website!

port pelee, windsor, hotel caesars casino, rum runners tours,…read moregreat lunch, on to port dover fabulous lunch and live theatre, fun and then stop for amazing i e cream and home. the best bus driver, great people and oh yes, in port pelee, wine tasting, lunch and a great tour of the island. this was a 3 day fabulous trip.

Neal was the driver/guide and he did an outstanding job of both! Informative and entertaining as…read morehe drove to the whirlpool, then Niagara Falls, wine tasting and pointed out various sights along the way. Had a great time for a great price. (Buy the Niagara Falls boat from the tour folks and save money and time waiting in line) Thanks!

Disappointing customer service experience…read more While visiting Toronto, I purchased a City Sightseeing ticket online. I was traveling solo and only intended to buy one ticket, but the booking system defaulted to two tickets and I did not notice until after the purchase was completed. As soon as I realized the mistake, I immediately submitted a cancellation request for the extra ticket. The second ticket was never used. What was particularly frustrating is that the tickets are advertised as having free cancellation. Only after contacting customer service did I learn that tickets purchased within 24 hours of use are excluded from that policy. While this may be disclosed in the fine print, it was not obvious to me when booking. I fully accept responsibility for not catching the quantity before completing the purchase. However, I was disappointed that no goodwill exception, credit, transfer option, or partial refund was offered despite the cancellation request being made immediately and the extra ticket never being used. I have taken City Sightseeing tours in multiple cities over the years and have always enjoyed them. As an Airbnb host, I have also recommended City Sightseeing tours to many of my guests looking for an easy way to explore a new city. Unfortunately, this experience has made me reconsider those recommendations. Policies are important, but how a company handles honest mistakes says a lot about how it values repeat customers.

Tip: This company offers day tours to Fallsview Casino and longer tours that require flying…read more My mom was reminiscing about going down to Fallsview Casino years ago with a couple of her friends. All three of them don't drive, so they took a shuttle down from Pacific Mall, which is one of many pickup locations that you can choose from in the greater Toronto area. She said that the bus was punctual. They did the first bus leaving Pacific Mall. It was the summertime and the bus was air-conditioned. My mom doesn't have a cell phone, so I never bothered asking if it had wifi. She said that it was comfortable getting down there. Her tour package included the bus ride to and from the casino. There was also a deal where if you paid cash to load up a card to play the slots, you got the same amount to play for free. It's funny. I don't think my mom did a ton of gambling. Although I worked in the gaming industry documenting ticket redemption kiosks for three years, I also have no interest gambling. Like mother, like daughter. She did hit the buffet and liked the carvery area the best. She enjoyed having a decent meal and chatting with her friends. One word: Same! They were told to meet at a specific area outside of the casino at their departure time. The driver made sure everyone was accounted for before he drove everyone back to Markham. Although Safeway Tours is known for its shuttle service to and from Fallsview Casino, it also does longer tours. You can do a three-day tour that gets you to Ottawa and Montreal. There's also a seven-day tour to Las Vegas, San Diego, and Los Angeles. That tour includes air fare. Maybe when I'm retired and don't feel like curating my own tour itinerary, I'd consider giving Safeway Tours a try. My mom had a good experience, so I trust that I will, too. (497)

"An Incredible Niagara Falls Tour... Just Don't Miss the Bus"…read more What a tour. Seriously, worth every dollar. From start to finish, this was an extremely professional and well-organized experience. The tour guide was knowledgeable, engaging, and kept everything moving smoothly throughout the day. One of the best parts is how convenient the pickup system is -- they have pickup locations near all the major hotels in Toronto, which makes the whole process incredibly easy for travelers. There are several add-on options for the tour, and I highly recommend three of them: 1. The boat ride into the falls 2. Journey Behind the Falls 3. The helicopter ride The helicopter ride especially is one of those "you only live once" experiences. If it's outside your budget, though, the boat ride and Behind the Falls are still more than enough to make for an amazing full day. One thing I'd personally skip is the tower stop. The views are fine, but honestly the tower in Toronto is much better. Now for the one major warning: the cancellation and rescheduling policy is brutal. Even if your flight is delayed or canceled and you provide proof, you are still out the full amount. No refund, no reschedule, no flexibility. We learned this the hard way after our flight got badly delayed. I contacted them hoping to move our booking to the next day and basically got told, "good luck and goodbye." That said... the story has a happy ending. We ended up sprinting through the airport, grabbing a taxi directly from the terminal to the pickup location, and arrived at 8:03 for an 8:00 AM pickup. I had been communicating with them during the chaos and they agreed to hold the bus for five minutes. We used three of those five minutes like it was the final scene of an action movie... but we made it. In the end, I absolutely recommend this tour. Just book carefully, maybe avoid scheduling it immediately after your arrival flight, or get travel insurance for peace of mind. If you plan ahead, you're going to have an incredible time with a professional, organized tour company at Niagara Falls.

This company was absolutely the best! Throughout the days/ weeks leading up to our tour I received…read moreemails and texts reminding me of information regarding pickup and what to expect. They made everything soooooo smooth. I arrived 10 min prior to arrival and our guide "John" met us there. He was amazing. Everything was so punctual. The minibus was filled with happy people! We did a few stops along the way including a toilet break at a beautiful flower park, a break for maple syrup tasting. John ensured everyone who purchased tickets to behind the falls and the steam boat tour had tickets. And he happily escorted our group to the front of the line. Everything went smooth and John along the way gave us facts about parks and buildings as well as a few fun history facts about Toronto. I highly recommend this tour. He was extremely patient and it's great for ppl of all ages.

a Graffiti tour downtown? heck yeah I'm in! got to take a 2…read morehour Graffiti tour on the queen west neighborhood, and it was outstanding. our guide went through the different portions of the neighborhood and even had us walk through a good section of the famous graffiti alley. the guide also spoke with great passion about the history of graffiti throughout the last couple of decades, what to look out for, and also showed us a really cool hidden wall where the bricks are deteriorating due to all of the graffiti removal over the decades, the brick is physically missing due to this. really a top notch tour. be sure if you go on one of this tours to give the guide a donation at the end, as this not expected, but it is the right thing to do. a great way to kill a couple of hours downtown! would do it again!

The tour was really interesting, with a lot of great history of Toronto. There were only 4 of us in…read morethe group, maybe because it was a Friday at 10 am in July. It was great to get to know everyone, including Sam! She was laid back but professional the whole time. We got Chinese bakery goods, coffee drinks and more pastries as part of the tour! We also got to take a break at the coffee shop, which was really nice and a good way to cool down and reapply sunscreen. I also appreciated the chance to grab a few souvenirs at the market and get photos taken by Sam. This was a really good value and the best deal I found for a Toronto food tour. I would definitely do an urban tour again!