Terrible service and lack of professional communication! If they don't want to do the work because the job is too small or "beneath them" why not just say so? I wasted a lot of time calling, texting, sending photos, looking up license info, getting competitive quotes, etc. I think they owe me an apology AND an explanation. (I'm not holding my breath!) read more

Got a prompt, affordable quote (1/2 and 1/3 of other companies' quotes) to repair a broken fence/gate that was knocked over by the 100mph winds during the Eaton fire. Their 2-man crew replaced it in just about 3-4 hours and it looks amazing. Would definitely work with them again. read more

Great fence company!! Amazing! Their business burned in the Eaton fire and yet they are out giving bids and working faster than many unaffected businesses! This company does exceptional work! They schedule an estimate right away. They use quality materials and the results are very natural looking, and built to last a long time. Highly recommend! read more

Western Fence was hired to build a fence around the perimeter of our back and side yard. They were hired by a build firm we contracted to remodel our home. After numerous attempts by our build firm to contact them with regard to repairing a dysfunctional gate it is clear we will need to find another solution as Western Fence Co. will not respond. Aside from this and some mistakes made when determining where the posts go it is a beautiful fence. You can expect decent work with only a mild attention to design and zero accountability and poor customer service. read more

Western Fence Co. - Gate cannot close without lifting it up. - Fences & Gates Near Me - Altadena, California

JC and the company have always given great service and prices. Highly recommend for any fencing or repair of electric swinging gates..... Support a great local family run company! read more

We've worked with Western Fence a couple of times now, and we've been very happy with the work they've done for us. This last time, the fence on one side of our house was destroyed by the recent windstorm, and they responded to my request very quickly (despite the fact that they themselves lost their office in the Eaton fire). We were able to get a timely quote, and to schedule the work in a reasonable time. Juan & Marcus worked very hard for us for two days, and we felt like we got a great deal for the result. read more

Over the past year or so, we noticed that our side pedestrian gate has been getting harder to close due to a side post that was progressively shifting towards the gate door. It got to the point where it was uncloseable so we started looking at bidders for gate repair. Luckily we found JC from Western Fence and were elated to see that his bid was about 50% less than some other bidders. Hugh and another technician came out today to begin work and we were impressed at how quickly the job was completed even with an extra task: I asked them to do me a favor and re-align the door, which I had adjusted by moving a bolt to a non-standard location to compensate for the sagging post. The new post is sitting on a new concrete base that is currently setting. I captured pictures of the job from before and after the job. My wife and I were impressed with the professional quality of the job and the courteous attitude of the staff. We'll give them a call if we have similar needs in the future. read more

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I'll keep this simple. They were great from the start to finish. Ben came out to the discuss the job listened to what we wanted (as others wouldn't) and gave an a next day estimate,. As it is with everything these days, it seemed a bit pricey but in this case we got what we paid for. Quality lumber and most of all quality construction (a big thanks to the crew). They were on time everyday, professional, no mess , on schedule on budget and did a GREAT JOB! Thanks gentlemen. Warren Taylor read more

Western Fence Co. - After - Fences & Gates Near Me - Altadena, California

We called JC, he came to see our house and gave us his estimate. He squeezed us in a month later on his schedule and the guys finished this in one week (almost 5 days)!! The guys worked hard and were so professional. JC showed us 3 designs to choose from and wasn't pushing us to choose one or another. He was practical with his suggestions and we are so so happy with the end result! Totally recommend these guys for your fencing needs. read more

Western Fence Co. - Our beautiful fence with stainless steel wires to fully appreciate the view! - Fences & Gates Near Me - Altadena, California

Excellent and prompt service I have used them before and if I need fence work, I will use them again. read more

We are very satisfied with our driveway gate. We absolutely love it. We got a 13ft driveway gate made from Redwood. We were quoted a great price and the quality was perfect. James who came to asses our needs was astute and extremely knowledgeable. He was honest and reliable. His son Hue and Aaron assembled the gate and came and installed it. We are very happy with our results. Thank you Western Fence Co. read more

We wanted to use a local company, rather than a big box store, to help support our community during the pandemic. The salesperson came out, took the measurements and discussed options. We wanted to get the new gate as soon as possible, but he said they were really busy so it would take awhile to get to my order. That's the last we heard from him/the company. Definitely would not recommend this company. read more

When our 20+ year old redwood fencing could no longer contain one very determined little French Bulldog from visiting the neighbors dog, we knew it was time for new fencing. We first reached out to the fence contractor who installed our original fencing, but he explained he had too many jobs and not enough time or help. My husband then suggested Western Fence since he went to school with JC and they had done a great job repairing a gate for us a few years back that was damaged by a bear. When I called JC and explained the urgency of our situation, he came out to do an estimate with the week and once we decided to move forward with the work, he went above and beyond to get his crew out the following week and for that I am grateful. His guys were on time, professional and did a GREAT job with the fencing. Even better, the work was completed in one day. JC also kindly recommended his painter Ted (Victoria Painting) who came out with his worker, Modesto, and did a really nice job on the stain. So with the said, my Frenchie is safely contained and our yard looks absolutely gorgeous. Thank you JC - you have a customer for life! read more

Western Fence Co. - Fences & Gates Near Me - Altadena, California

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The fence and gate installation were high quality. There were a couple hiccups fully resolved to my satisfaction. I would choose them again if I needed another fence. read more

Altadena's Western Fence Company's traditional motto is: "high end quality you deserve in all types of fencing." I'm readily attesting to their superlative work as they recently installed customized wrought iron fencing in front of our home. Compliments go to Ben Watts for artistically sketching our collaborative fence designs and for professionally overseeing our envisioned project. Herein, the company's accomplished installers skillfully and precisely positioned our long-awaited fence of which its architectural beauty adds complementary aura to our 1914 Spanish Mediterranean home. PLAUDITS to Western Fence Co.! Ella W. read more

Everyone at Western Fence is great. The return calls and inquiries promptly and do excellent work at a very reasonable price.

One of the best reliable and affordable with quality that you cannot find. James is the best, Very professional we are very satisfied with his job they did a repair on our fence in Altadena on Rubio crest Are you can't even find the defect and It's not even painted yet. Highly recommend it They offer free estimates read more

Great customer service and professionalism from Western Fence and their employees! Also, they uninstalled and installed my fence in less than 3 hours and left my backyard cleaner than when they arrived. I would recommend them! Thanks again Western Fence! read more

Western Fence Co. - After Pic - Fences & Gates Near Me - Altadena, California

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James built this gate. Has solar charger, but back up key also. Lift master connects to your phone fur easy open and closure. There's a short delay, but click open from around the block. Works for us. It far exceeded my expectations. I highly recommend you use this business. read more

Western Fence Co. - New gate install. James built this fabulous gate. - Fences & Gates Near Me - Altadena, California

Awesome family run business! Always quick to respond and really know what they are doing. They repaired my automatic gate quickly and it works so much better than it originally did. Thank you Western Fence! read more

I called Western Fence because they installed a fence for us several years ago. I thought we had communicated the fence we wanted but the work that was done was not it. They initially did not want to fix the problems we identified, and disagreed with us about whether the things we wanted could be done. There were several mistakes that would have required the entire fence to be taken down and done over. We were very disappointed and would not use them again. read more

The owner, JC is a very easy to work with and communicate with, which is indicative of his crew and support staff as well, Western fence company is the first major fence company in so Cal, established in 1967. Consistency, hard work and a great value is a tradition, and we all have an opportunity to see their handiwork if we watch the Rose Parade, but they don't only do sectional construction fencing, they also do custom gorgeous work from all types of exotic materials wood metal etc. read more

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We needed our pool gate reversed to open out (codes changed between 1989 and 2021) in order to complete our pool remodel. Western Fence was recommended to us by a couple of different people. We called. They returned our call same day and came the next day for an estimate. We explained the urgency of the job. They found the ideal solution and completed the work the next business day. I would use them again if I have a need for wrought iron fence work. read more

Great Company! They installed all our fencing around our property and did an excellent job. I highly recommend them.

Thank you for getting out to fix my fence during this pandemic. All of our dogs are safe in there awesome outdoor play area because of you. Your guys were fast and efficient. Thanks again.from Pasadena Pet. read more

Big hand railing job on a hillside. JC called me back promptly and the quote was mote than fair. Expert workmanship, and the job was done in 3 days. WF is a great outfit. read more

I contacted Western Fence company in Altadena to bid a chain link fence and a driveway iron gate. JC showed up right on time for our appointment. After walking the property, JC took the time and offered a few different fencing and iron gate options that I didn't know were available. After receiving all the vendor bids, Western fence was the most competitive. I accepted the offer and agreed to an installation work date. The work was just finished and it turned out better than I expected! Usually in my personal/professional experiences there is always something that needs to be redone after a construction project.....NOT with this company! They exceeded my expectations! I am extremely pleased with the outcome and would rehire Western Fence without question for future needs. The professionalism and consideration that I received not only from JC, but the entire office staff was extraordinarily. I highly recommend this company and grateful they are in my neighborhood! read more

Great work on a simple job. Very nice people done in a timely manner. Would certainly use them again.

I called to have someone come out and give me an estimate on a wooden fence around my home. Their website says the go to glendora, but when she asked me what city I was in (covina) the person answering the phone made excuses of why they don't go that far anymore. The excuses are, that it's too far and there is too much traffic and it wasn't worth their time. This company is listed in Altadena. On a good day going from Altadena to Covina, is against traffic, usually take 25-30 minutes at the most. I work in Pasadena and drive in traffic and right now at most I spend 40 minutes each way. Apparently Covina money isn't good enough for this company.. read more

James came out to do the estimate. He arrived in the last 10 minutes of the specified time that they give you. In short, James wrote up the estimate and gave me his business card before he left. He said "call or email me with any questions". I did have one question. I emailed James and never ever heard back from him again. No follow-up or nothing. Nothing at all. Sorry Western, you just threw away a $5,000 job because you can't get back to your potential client. read more

We needed to call them on a Tuesday when we didn't get the quote on a Monday as promised. My 83-year-old dad asked me to step in and call Western Fence Co. . Thanks to Yelp, I found another company and they gave my dad such great personal service - he signed on the spot. Three days later - our fence installed! The same amount of time it took us to wait for an estimate from Western! read more

Estimate to completion Western Fence is the best! Wind storm did a number on our wooden fence. Their estimator came out, diagnosed issue(s) and proposed viable solution...returned an estimate in 2 days (funny enough their estimate was to the penny the same as our Home insurance adjustors allowance!!!). Repair work was scheduled...office kept us updated as to timeline...crew arrived on the morning and completed work on time. Did a great job...and were respectful of neighbors and dog-in-yard protocols. So if you have a fence issue? Call Western Fence asap!!!!!!!! read more

These guys are the best! I called them to fix something another company had ruined and they came out within the window they had planned. James diagnosed and fixed both the original problem and all the damage caused by the awful clueless company we called first (who charged us $450 for the honor). He was personable and professional. We were charged for the house call and that's it. He cleaned and maintained the gears and the electronics and replaced the fuse that the first company hadn't even noticed (should have been at the top of their list). I've already recommended them to friends and we will ABSOLUTELY be calling them with any future work we need. read more

This company preys on the uninitiated--the majority of it's clients--whom have no idea what a fence / gate should look like or function like. When they are called on it, they avoid the remedy and become abusive in manner. As the contract was signed, they were given drawings, outlining what we expected. We were looking for a gate made of light weight and rust proof aluminum. They responded with a drawing outlining that they would only work in steel. Based on that respondence, our expectations were re-tempered, with new drawings, using specifications within the scope of their limited expertise. This is the due diligence that most companies work with and understand. Drawing are a legal contract outlining expectations. Sadly, not in Western Fence's reality. The gate installed at our property did not have parallel hinges, nor were the hinge pins on center, being 12° off between the two hinges. Meaning the gate hinges bind as the gate is opened. Additionally, the gate was hinged on the wrong side--left not right. The rest of the gate was over built, that is, much too heavy, to the point it is not safe for young children to be around. Reverse engineering their solution showed that they even missed their own design goals. This gate will tear it self apart due to those mis-aligned hinges binding and weight. When we called them on it they became abusive. Claiming that they would have to eat the whole job. We are not dis-agreeable people. We would have listened to remedies for the problems. Even though they would not listen to ours. None were forth coming. As it stands, we feel we paid a premium price for inferior quality, performance and our goals not having been met. If you are not sure what a gate or fence should look like or perform like. Seek advice--from an unbiased source. Understand what you are buying before you hire Western Fence and hold them to it. This company takes advantage of people who do not understand. Sadly this is a locally own and operated business and there are not many choices--an other way that they prey on their clientele. The owner does not personally get involved with the fabrication. Choosing to under employ their workers / sub-contractors to maximize their profit. It is much preferable to hire an owner / fabricator whom has their sweat in the game. Please be aware that the other reviews, under the Wester Fence heading, that are positive, do not offer any intelligible information as to the quality of the workmanship. And could very well be planted by Western Fence. read more

I hired Western Fence to replace the fence in my backyard. They did the fence on my neighbors yard and I really liked the finished product. I had James over for an estimate and he emailed me back the estimate that night. Unfortunately, I was only able to do the West/North side of my yard. I just didn't have the money to do the East side. This was okay with me since my garage blocks 80% of this fence... and the east side neighbors have a nice fence that I can see from my side. He also added a driveway gate that I LOVE. It's absolutely beautiful. His crew installed the fence and boy did it make a difference! The wood they uses is great and they finished the job in one day! The only thing that keeps me from giving them 5 stars is they left nails all over the yard and some other consumables. But overall, I love my fence! I'll definitely use them in the future. read more

We got a quote for a few gates/fences that we needed at our house. However, when we had questions and wanted to make a few changes, we never heard back from them. Left several voicemails and emails but no response. We decided to go with another company since we never heard back from them. Horrible communication, would not recommend! read more

We did a major rehab of a place in Highland Park in the Fall/Winter of 2015. I was on a tight budget and didn't think I could afford a big company like Western Fence, but I wanted a 3rd bid so I decided to give them a try. James was a pleasure to work with from the very first bid meeting and Western ended up putting in a privacy fence around the perimeter; repaired fencing and a gate; built handrails; and installed an electric gate. They were sensitive to my budget and suggested moving some fence instead of building new and I very much appreciated their integrity. They also were willing to fix instead of simply replace. James worked with me on budget and the work was absolutely meticulous. I could have paid slightly less to other subs, but there is no comparison with the quality and professionalism of Western Fence. I wouldn't ever think of using a different company. First class all the way. read more

Dear Western Fence, Thanks very much for your recent work on the stair rails. My family very much appreciates this. I also wanted to comment on the fence work WF completed for Alverno High School in Sierra Madre. We watched the progress over a period of - what seemed like - several months. Great work & a beautiful fence & a nice improvement. read more

Great company. We had a problem with our gate mechanism. They came and quickly revealed a minor problem and fixed it. Could have been far more extensive. I appreciate the honesty and down to earth approach rather than trying to optimize for the most money. Highly recommended! read more

I've used Western Fence for over 20 years and have found them to be the most professional, highly skilled and reasonable fence company that I've found. It's always been a painless and easy process working with them. Highly recommended. read more