I'm not usually one to leave reviews, however I feel so strongly about my experience, that I had to…read moreshare. I live within 5 miles of both big name home and garden stores, as well as Mile High Ace store. (The one next to CarMax behind Safeway) I have shopped at all 3, and without a doubt I would choose ACE first! Within moments of being in the store, I had people welcoming me, asking if I had any questions, and even going as far to warn me when a ladder he was using was going to make a loud noise, as not to scare me. I was approached by Aaron, a very friendly employee offering assistance. Not only did Aaron answer my questions, but he walked with me to find the exact product I needed and explain how to use it. By the time I was leaving, Aaron had spent over 30 min. answering questions, explaining things and even helping me load a heavy lawnmower into my jeep, after first making sure it would fit. At one point I was worried that I was going to get him in trouble with the boss, for spending so much time answering my questions. He just kindly smiled and said "I am the boss" I was shocked. What owner or boss would take the time to provide such impeccable service, and not just pawn a customer off onto a department employee. I can't say enough about my experience and the customer service I received at this store. I also have to mention Cheryl. I thoroughly enjoyed talking to her, as she helped me sign up for a rewards card at the checkout counter, explained the rewards points and helped me save even more than I though I was going to. *I should note, customer service is especially important to me, as I am a 30 year old female, dealing with a traumatic brain injury from a car accident. With limited short term memory and a fear of asking "dumb" questions, I usually avoid situations where I might need assistance. Thank you to Aaron, Cheryl and the staff at Ace for everything. I don't think you know how much it truly meant to me, to feel competent and actually enjoy a "normal" activity again.

Ordered online to pick. When I pick up it's the wrong items. I showed them what I ordered and it…read morewas clear it was the wrong item. I went inside and found the correct items and let them know. And they couldn't exchange the items for the correct ones. Makes no sense.

Management and employees are clueless and very unwilling to assist anyone with a problem with a…read morepurchase or return. Tony at the front counter is rude and will not leave the counter to help you find something.

Nothing but good experiences so far, I had to exchange a breaker bar because I broke it trying to…read moreloosen a lug nut and they exchanged it for me without any hesitation. I really like that they have a lifetime warranty on their products. I've only purchased hand tools from them, no power tools yet.

I went to Home Depot today, and I was looking for an acorn nut to fix the mirror I had for 20…read moreyears. I ran into Rafael, it was the best person I have ever met at Home Depot. He acted like I was the only customer he had and spent 20 minutes with me finding this little screw and help me put it on. I am 77 years old and it's hard to need to figure out things like that. I was so happy that he helped me fix my mirror and I didn't have to throw it away. Thank you again Rafael and again Home Depot you have a wonderful employee. Treat him well.

This past summer I found this set of super worn down patio chairs that had been tossed out on some…read morestreet corner in downtown Denver, and I ended up taking them home with me! The staff at this Home Depot ended up being able to help me exactly figure out how I would restore the metal, and screw in the wood to the existing metal, and the patio chairs turned out perfect! I couldn't be happier with the final result.

Tonight in the middle of this terrible crisis with the covid-19 my daughter's fridge broke and she…read morecalled me desperate because she was going to lose all the food that she got for her and the two kids. I have no words to thanks Rudy and Sam for helping me get a new refrigerator for her! Hopefully tomorrow she'll have a fridge in her house!! Thanks Lowe's and thanks for having great people working for you!! Margaret Marshall

The;premium priced "organic" "top soil" is garbage. It's full of sticks and actual pebbles. Both…read morebecome very obvious as soon as it is wet down. Turned my hard work into a damaging waste of time and money.

I went in today to pick up an online order. When I arrived, the lady at the customer service desk…read morewas helping another customer, so I waited patiently for my turn for about 5-10 minutes. When she finished with him, the phone rang and she immediately answered it without even acknowledging me or saying "one moment," despite me standing right in front of her. I believe in-store customers should be acknowledged and assisted before phone calls. Thankfully, a cashier noticed I was waiting and stepped in to help. My pickup took less than 5 minutes. If she hadn't stepped in, I would have waited even longer. While I appreciate the cashier's help, the lack of acknowledgment at the service desk was frustrating and disappointing.

Friendly, polite help all-around! What the younger ones lacked in experience they made up for in…read moretenacity - asking the busier senior staff my questions and returning with answers! I watched an elderly woman with thick accent ask the checkout clerk for "dirt" and she got quick, polite full-service help without being passed-off to others; "You're planting flowers? I have just what you need!!" Lastly, I stopped to watch staff training on the knife-sharpening machine (photo below); I received a sweet "Welcome!" and a free knife sharpening on my next visit! This was a busy Saturday - and I'll go out of my way to visit again. Thanks all!

I am not sure why this store has 3 stars and I want to bring up their rating…read more We have been going to this store for 10 years and absolutely LOVE our Home Depot and plan to be loyal even after Ace opens across the street. They stock everything, they have a lot of employees and I am literally always helped when I walk in and am looking around - someone helpful always asks if they can help me find something. Recently, we got our new front door from here and there was a mix up on the order. The manager Kayla totally made it right and we are so appreciative and happy with our new front door! Thank you to everyone who works here and goes above and beyond! Best Home Depot for sure!

Paint customer service woman ugly attitude rude so left went to sherwin Williams paid more but she…read moreruined Home Depot for us. She walked away saying I knew how much I could spend figure it out gave me price range is all.

First time at this location in Thornton. I recently got a sweet female Doberman from her original…read morehome near Conifer, CO. She eats a specific dogfood. I found the Nutro brand cheaper than PetsSmart and also her preferred treat, Wholesomes Gourmet Rewards Cheesy Bites. They have large area for pet food. I walked through the store. Virtually anything you need for animals, tack, clothes and all sorts of ranch supplies. Plenty of parking out front. The restrooms on the back wall have no access codes. I provided my email and phone number in order to earn Rewards. I noticed they have discount days. The checker was friendly.

We bought 4 baby turkeys. The worker pic out the babies and put them in a box. I had no idea the…read moresick babies wings were not right. The was the first red flag that the employee should have known to look for. I had to take the one with the messed up wings to the vet. Its knees were popping out of the sockets, It had angel wings, It had worms and parasite. The baby had to be put to sleep. I had to giving the other 3 medication for worms and parasite. I had to pay for this out of my pocket. Another baby is Starting to go down. I was told by a Big Ted employee that it is my problem. They are selling sick animal. Lots of people buy these babies and put them in the coop and make their other pets sick. They also sold me the wrong food to be feeding the babies. This store is for profit only. They are not interested in the success of the poultry Or the people purchasing firm them. Their employees need to be trained on proper care. It is normal to deworm poultry. So why weren't the parents being dewormed and not passing illness on! I will never go to chain store to buy any animal. I will go to farms and check out the site where the animals is living.

40 people working not a single one offered to help. Sat at the Counter sales desk forv30 minutes-…read moreeven called for a manager- this place is disfunctional!!!!

I called the Northglenn, Co. store to see if they had a dryer I wanted to purchase. When I call and…read morespoke to Erin in the appliance area and was told they had two dryers. He had his manager come over, and I told him what happened, and he honored the price from the sale that ended on July 9,2025. Demetrio (Mgr) and Erin went out of their way to satisfy a customer. I will shop this store again because of these two men. On Sunday, Elvis and Alexander delivered my washer. They were very friendly and moved the new washing machine into the house for me. Thanks, Larry

My parents owned the same house for 65 years. Dad always used Northside Paint and Decorating since…read more1981. He was a great fan of the paint as it could be washed. Without a doubt I go to Northside for all of my paint and supplies. I have been using them for years and their products and their advice is always on point. No better assistance anywhere, in choosing colors or in choosing tools to get the job done. No matter the project, stain, paint or ideas, I use Northside!

I'm a new homeowner and stopped by Northside Paint after work to grab all the supplies I'd need to…read morepaint our laundry room. Kevin helped me get everything I needed without pressuring me to buy the BEST of everything - although I did get the "Cadillac" of paint rollers because.. that's... how I roll. (Sorry) Quick and friendly service and you can't go wrong with Benjamin Moore Paint. *BONUS - they have a buyer reward program! I spent over $100 and was able to get $10 off using my new card* It's your classic paper punch card so don't worry you won't be having to hand over a made up email address.*

We searched a long time for an outdoor sectional, but the big brands were extremely expensive and…read morethe cheap stuff from Home Depot and the like are flimsy and the thin cushions are extremely uncomfortable. Based on the price and great reviews we went with Cozy Corner and couldn't be happier. The cushions are thick and comfortable and the chairs are really well made. We even ordered 2 extra sections!

We ordered a set of cushions for our deck chairs. Two seat cushions came but not the back…read morecushions. We contacted Zip Cushions who told us everything was shipped to us in one package. We now have two seat cushions that are useless. EXTREMELY DISAPPOINTMENTED. I would not recommend them ... beware!