Excellent service received from the staff at the branch in Alameda. They were ver helpfu, friendly…read moreand professiona.

Okay, my own bad for switching to an online bank. I'm waiting for my debit card and until it…read morearrives I cannot use the mobile deposit. I have a check drawn by JPMorgan Chase. I call over to see if I can cash it without an account. Sure, it's a $7 service fee. When I'm there, I'm told to cash this type of check is $8. Whatever. I endorse the check and then I'm told Chase cannot cash it. I was not really given a reason except this check has a watermark line on the back. The teller acknowledged it is a Chase Bank check. He stamps it "Endorsement Cancelled."

Mechanics Bank on Shattuck Avenue is where I first set up my Mechanics Bank account(s) in 2015. It…read morewas a hot day and I had decided on using Mechanics Bank while I lived in California. The person who helped me through the process was helpful and made the forms and other procedural items painless. I returned to this location for general deposits as well as depositing my physical monthly paychecks I picked up and signed for on campus during my first year in the area (2015 to 2016). In the summer of 2016 I moved to Albany, and I continued to use this location for general deposits. I used the location off and on all the way up to quitting my job and school in 2019 and moving back to Washington State. After I moved, I called Mechanics Bank to figure out if I needed to close my accounts because I was no longer living in California and it turned out I could keep my account, so I did. I remain a Mechanics Bank patron to this day, Friday 19 May 2023, over 7 years (consecutive, no pauses nor hesitations) after I opened my account(s) here.

Today I visited the Mechanics Bank branch on Shattuck Avenue in Berkeley, where I have banked for…read moreapproximately 20 years. Before describing my experience, I want to acknowledge Roberto, who has consistently provided exceptional customer service over the years. He is professional, knowledgeable, respectful, and one of the primary reasons I remained a customer of this branch for so long. Unfortunately, my experience today with Jamie Howell completely changed my opinion of Mechanics Bank. I arrived at approximately 1:52 p.m. and was not helped until about 2:44 p.m. When I finally reached the counter, I presented a four-figure check from a well-known trust company for deposit. My regular teller was not present, so I was assisted by Jamie Howell. After reviewing my account, Jamie informed me that I was considered "high risk" and that a hold would be placed on my check. I was shocked by this statement. In 20 years of banking with Mechanics Bank, I have never been told I was a high-risk customer, nor have I experienced issues depositing checks. While I understand that banks have policies regarding check holds and fraud prevention, I was not provided with a satisfactory explanation as to why I was being labeled "high risk." My issue is not with the hold itself, but with the way I was treated. After two decades as a loyal customer, being told I was "high risk" without a clear explanation felt disrespectful, insulting, and unprofessional. As a result of this experience, I will be closing my accounts with Mechanics Bank and moving my banking elsewhere. It is unfortunate because employees like Roberto represent the level of service customers should expect. Had my interaction reflected the professionalism and respect I have received from him over the years, I would likely have remained a customer.

I currently have a credit card loan, I called today because I was charged with double interest on…read moreDecember, I called today and the lady didn't help me at all, she said she was going to have someone to give a call back, no one called me

I think I left my DLCard one of the office. Can't connect to them. I called the only 800 number and…read morehas been waiting for 22 minutes. This is the ridiculous service. Terrible. I'm in the way to SF airport. I need to pick up my drivers license so I can drive my car there. Please answer my call.

I can't sign in on line, and when I mentioned it to the cashier when I went to the bank, she didn't…read moreexpress interest or offer to help me. I've had trouble using one of my 2 credit cards, mentioned this to the cashier, who said nothing in response. I paid the balance on both credit cards, then on my way home I tried to use that same credit card to pay $20 in charges at a store and couldn't!! What's wrong with this bank.

Only 1 banker works here. You can only make appointments in person (the online website shows no…read moreavailability). To add a spouse to an account, which is very simple, there's over one week wait!

Aliza Gave Me Great Customer Service This Morning On My Banking Needs Thank You Appreciatedread more

This branch is conveniently located for me. The tellers are always nice and the manager is pleasant…read morewhen he assists me. A little old fashion charm still lingers there.

Manager Rachel Walters just made my day. The bank has a long line (16 people, nearly the length of…read morethe bank) and only two tellers open. So my experience didn't start out great. But Rachel made her way down the line asking each person what they came in for. That's fairly standard, but then she asked me some deeper questions about my banking habits, and informed me that this monthly chore that I dread (getting a cashier's check to pay my dad's rent) can be automated free of charge. B of A will mail my dad's landlord a check every month, a week before it's due. Because the manager went the extra mile, I'll never have to wait in that dreadful line again.

Wow. Banking will definitely be replaced by AI if it continues like this. Made the mistake to come…read moreback to this Branch. Another long like and 1 teller at 11Am. Line. Pretty pathetic. At least let us know how long it might be - I've got a one minute transaction!

Worst banking branch in the history of all banking branches. Wait time is on average 1hour. 1…read morebanker/ 1 teller. Also make mistakes on simple tasks like wire transfers

Trying to reach a customer service representative to file a fraud claim took several hours and many…read morerobots. Are there humans who work there? The customer service is so bad it seems like a scam.

I am no longer a customer of WFB due to their unethical business practices and have been a victim…read moreof same recently. I got a letter from them saying that they had signed me up for Identity Theft Protection product that I never signed up for - got two letters so they signed me up for this twice and they are going to reimburse me for the costs of this. I was supposed to receive the payments in January 2024 but have not yet and when I call to follow up the payments are still pending. So they cannot even make restitution in a timely manner. I am glad I switched from this bank. I am usually a very low key customer and had banked with them for years but this signing people up for products that they do not want is totally unethical and a really poor business practice. It is dishonest. About this branch though - I alway got good service here and the people are really nice so I will add stars for that. The tellers here are really nice. I am adding a star for the people who work in this branch.

I was profiled and discriminated against at this bank branch. I was written a personal check to…read moredeposit as work for hire, and after being inappropriately asked "what did you do for all this money?!" I respectfully replied "I don't need to disclose that information" and added "do you also ask white businessmen what they do for money when they bring in a big check?" They then told me "make sure you know what to do with this money, don't spend it all before it clears because you'll be responsible for that should this be fraud." They also asked me 3 times if I knew who wrote me the check, AFTER I disclosed that the person who wrote the check contacted his bank ahead of time to clear and approve this check number AND dollar amount. THE DISRESPECT HERE. WOW. Unfortunately they then lied to my face, told me I could deposit the check and gave me the dates when the funds would clear into my account. I thought everything was alright because I walked away with a receipt in hand, all to then be chased down on the street being told "you have to come back so we can contact the senders bank" .... But they already processed my check officially! I sat for 20-30 more minutes all for them to tell me "we made a decision as a bank that we cannot deposit this check after" .... Which was a load of crap. I've banked with Wells Fargo for over 20 years, and they just lost a customer. They will be receiving an official complaint as I'm filing a discrimination claim. This kind of treatment and judgement is unacceptable.

Sparkling clean, so excited to have this Oakland branch open after over a year of needing to drive…read moreto Alameda as the next closest option. I love Alameda, but would prefer not to drive there for banking purposes :-) Today's experience, play by play. -Plenty of parking. -Went in to make a withdrawal...easy. -Asked convoluted questions about our accounts...expertly answered. -Tempted to stay longer to get nearby (across the lot) bagels at Noahs, coffee at Peets, chix sandwiches from Bakesale Betty's, but resisted that temptation for now... I shall be back, thanks Provident for opening this Oakland branch!

Update: the folks at this branch reached out to me to address my concerns, which I appreciated. The…read morebranch staff were very friendly and responsive. The issues that were in their power to fix they did. Some of the Provident-wide system issues (e.g. changes making it more difficult to report problem charges) were out of their hands, but they did pass on my concerns to the appropriate people. I am grateful to the folks in this branch, while still having reservations about some of the larger shifts within how Provident handles certain functions.

No parking so it's much more difficult to use than a year ago…read more Now I have to add more words, says Citi. But good abroad.

To whom it may concern…read more I have been a Citi card credit card user since I was 18. I am now 42. I have never missed payments until recently in life. We have also recently experienced deaths in the family, house being burned down, 2 new kids and illnesses. But after all that I still have only missed a few payments as other things were top of mind. I am also paid up in full which didn't take me too long especially once I found out some payments didn't go through. After more than 20 years of being a loyal citi card user I am disappointed to find that my account was closed and my close to 300K Thank you points seized. Disheartening to see how a customer of over 20 years is being treated. Seems rather criminal to not give the customer what they earned through the rewards program..doesn't seem right