I come to this bank multiple times a week for business deposits and I have *never* had a bad…read moreexperience here. Sometimes the lines are long (especially on the 1st of the month) but the tellers are always extremely efficient, thorough, and courteous. A special thanks to Elijah and Ubong, as they do the vast majority of my deposits. They all seem to have a genuine interest in my day and my experience there. Great work!

Excellent service received from the staff at the branch in Alameda. They were ver helpfu, friendly…read moreand professiona.

Mechanics Bank on Shattuck Avenue is where I first set up my Mechanics Bank account(s) in 2015. It…read morewas a hot day and I had decided on using Mechanics Bank while I lived in California. The person who helped me through the process was helpful and made the forms and other procedural items painless. I returned to this location for general deposits as well as depositing my physical monthly paychecks I picked up and signed for on campus during my first year in the area (2015 to 2016). In the summer of 2016 I moved to Albany, and I continued to use this location for general deposits. I used the location off and on all the way up to quitting my job and school in 2019 and moving back to Washington State. After I moved, I called Mechanics Bank to figure out if I needed to close my accounts because I was no longer living in California and it turned out I could keep my account, so I did. I remain a Mechanics Bank patron to this day, Friday 19 May 2023, over 7 years (consecutive, no pauses nor hesitations) after I opened my account(s) here.

Came into the bank today, July 13 with a simple question. I was the only customer in the bank, and…read moretwo tellers were talking, and when I inquired about my question they were shockingly curt and rude. I was considering this place for my Bank, but no more.

I think I left my DLCard one of the office. Can't connect to them. I called the only 800 number and…read morehas been waiting for 22 minutes. This is the ridiculous service. Terrible. I'm in the way to SF airport. I need to pick up my drivers license so I can drive my car there. Please answer my call.

I currently have a credit card loan, I called today because I was charged with double interest on…read moreDecember, I called today and the lady didn't help me at all, she said she was going to have someone to give a call back, no one called me

Only 1 banker works here. You can only make appointments in person (the online website shows no…read moreavailability). To add a spouse to an account, which is very simple, there's over one week wait!

I can't sign in on line, and when I mentioned it to the cashier when I went to the bank, she didn't…read moreexpress interest or offer to help me. I've had trouble using one of my 2 credit cards, mentioned this to the cashier, who said nothing in response. I paid the balance on both credit cards, then on my way home I tried to use that same credit card to pay $20 in charges at a store and couldn't!! What's wrong with this bank.

Aliza Gave Me Great Customer Service This Morning On My Banking Needs Thank You Appreciatedread more

This branch is conveniently located for me. The tellers are always nice and the manager is pleasant…read morewhen he assists me. A little old fashion charm still lingers there.

Wow. Banking will definitely be replaced by AI if it continues like this. Made the mistake to come…read moreback to this Branch. Another long like and 1 teller at 11Am. Line. Pretty pathetic. At least let us know how long it might be - I've got a one minute transaction!

No one answee's the phone. I assume the bank is way too cheap to hire necessary personnel. I met…read morewith an "an advisor" after scheduling an appointment at this branch. Then was kept waiting for more than an hour. The employee with whom I discussed my issue could not grasp it; instead he continued to act as though I did not understand his non-explanation. I sought help from the manager who immediately understood my predicament. She left to attend another matter. After, the inept representative shared with me his lack of any commitment to his job, saying " I just work here". Really, I thought maybe you walked in off the street. Is this the best the B of A can do for its customer?

Worst banking branch in the history of all banking branches. Wait time is on average 1hour. 1…read morebanker/ 1 teller. Also make mistakes on simple tasks like wire transfers

Trying to reach a customer service representative to file a fraud claim took several hours and many…read morerobots. Are there humans who work there? The customer service is so bad it seems like a scam.

I never thought I would rate a bank as most people who do are probably angry or upset for some…read morerandom reason... However, after looking at yelp to find the nearest Wells Fargo I read the reviews then went in to for service for the last few months and have finally decided to write a review of my experience and my reaction to the reviews I read... If you read the negative reviews you can clearly see that most of the instances have to do with the customers being the issue and not actually rating the bank as decent upstanding citizens since they don't know how banking works or see the world through terribly depressed lenses. :( Allen F. writes "...branch became unhappy, greedy..." Well gosh Allen, its a bank, they are unhappy because they have to serve the likes of you Allen, and greedy? Do you think its their money? The institution sets the rules not the employees at this branch!!! LOL Allen, get a life man! Go hide your money under your mattress. C.O. writes "...because of THEIR upgrade to THEIR system..." hahaha yes, it is their system, not yours. why the need to capitalize that? If you expect a bank to keep your things safe then why complain if they upgrade their system? It just makes no sense. I have had consistently wonderful service at this Wells Fargo. The employees all strive to do their best even when the local population can be demanding, entitled and obnoxious. I have witnessed customers trying to get in the door before the bank has opened then screamed at the employees, people being rude and angry in line when an employee greets them and all the while the tellers have helped me with a smile and have been gracious. Honestly, I now do most of my banking online but when I need to go to the bank I choose this branch! I have no idea how you deal with all the angry customers (most with dementia) but whatever your secret is for delivering excellent customer service.. keep it up!

I am no longer a customer of WFB due to their unethical business practices and have been a victim…read moreof same recently. I got a letter from them saying that they had signed me up for Identity Theft Protection product that I never signed up for - got two letters so they signed me up for this twice and they are going to reimburse me for the costs of this. I was supposed to receive the payments in January 2024 but have not yet and when I call to follow up the payments are still pending. So they cannot even make restitution in a timely manner. I am glad I switched from this bank. I am usually a very low key customer and had banked with them for years but this signing people up for products that they do not want is totally unethical and a really poor business practice. It is dishonest. About this branch though - I alway got good service here and the people are really nice so I will add stars for that. The tellers here are really nice. I am adding a star for the people who work in this branch.

I applied for an auto loan for the first time. Although this Oakland Provident branch is not my…read moremain branch, Brenda Stewart went above and beyond to help me through this process while my home branch gave up. Brenda proved to be patient, positive, and resourceful throughout the whole process. I'm very happy with my car, my payments, and affordable warranty. After being a provident member for 20 years, I almost gave up but Brenda Stewart reassured me that Provident Oakland branch is capable of excellent customer service. Thank you.

I've had an account with Provident for a LONG time. The people that work here are, for the most…read morepart, very friendly and efficient. However, a couple of things have bothered me recently. Earlier this year, I was scammed very bad. I called Provident immediately and went into the bank and filled out paperwork. I was told they had caught it in time, I would lose NO money. However, around midnight, I got a notice that two things totaling $1,200 cleared my account. I complained and was given a phone number to call and told I could only talk to this one person. Soon I got a letter saying what happened to me was not fraud and that would be the end of it. I complained because I had been told everything was okay - but yet they cleared two transactions. I was told to call that one person - only he could help me. I called and I called and I called some more. He was always out of the office. He never once returned my call. I will be leaving this credit union soon. They had no business telling me it was okay when it wasn't. They did not help me and then they ignored me. This is not the kind of service I want. Such a shame - as I really liked this credit union until this happened.

No parking so it's much more difficult to use than a year ago…read more Now I have to add more words, says Citi. But good abroad.

To whom it may concern…read more I have been a Citi card credit card user since I was 18. I am now 42. I have never missed payments until recently in life. We have also recently experienced deaths in the family, house being burned down, 2 new kids and illnesses. But after all that I still have only missed a few payments as other things were top of mind. I am also paid up in full which didn't take me too long especially once I found out some payments didn't go through. After more than 20 years of being a loyal citi card user I am disappointed to find that my account was closed and my close to 300K Thank you points seized. Disheartening to see how a customer of over 20 years is being treated. Seems rather criminal to not give the customer what they earned through the rewards program..doesn't seem right