After heatwave of 2021, we got on a wait list to have a heat pump installed in 2023. Heard an ad on…read morethe radio that 360 Comfort Systems had heat pumps in stock and to call and make an appt. Met with rep in May of 2022 and was assured the pump we wanted was in stock and would be installed in mid-June. Cancelled our place in line at the first company to go with 360. Never heard anything from them until I called them at the end of June and was informed we were "fourth in line" to get the install done....sometime in September. Spoke to head of the sales dept and he was to call me around July 8 (after my sons wedding) to see if we were going to cancel or keep the Sept date. Never heard back and I've since left three messages just to know if we are even still on the install list. No courtesy of a phone call - but man alive they were damn fast calling me back when I was looking to buy a unit! Thanks 360 for convincing us to give up our spot with another company just to deal with your epic fail.

From the owner: At 360 Comfort Systems, we want to take all the guesswork out of hiring an HVAC contractor. Whether…read moreyou are looking to install a central heat pump system, a ductless heat pump, gas furnace or are just looking to have your existing system serviced we are here for you. We are instilled with a sense of pride in our work and act in a professional and courteous manner. By covering up your floor, laying drop cloths and runners and, of course, cleaning up the work area before leaving, this ensures we will leave your home as clean as it was when we arrived. 360 Comfort Systems together with SNAP Home Finance is all about making home comfort more affordable for you and your family. SNAP Home Finance helps to provide our customers with a simple, flexible financial solution, that fits their individual...

Darryl is absolutely amazing. I emailed him today presuming that, what with the heatwave of late,…read morehe would not be available for a week or two. Much to my surprise he called within the hour saying he was 10 minutes away and could pop by and at least take a look at my heat pump. He quickly found the issue and had a replacement part to hand. He explained everything and even estimated what it would cost to run it for cooling as I had told him I didn't use it much due to the imagined cost. In less than an hour I had a/c again. What a star! Efficient, personable, professional, conscientious and kind. What more could you ask for?!

Thanks Matt for the great information, really appreciate the time you took to explain everything…read moreand make our experience a great one!

24/7 just wrapped up their second great job for me. First a while back was a simple light switch…read moreconversion. And this one was a pretty major project running two cables to install a pair of electric vehicle chargers. Had to run the cables half way across my house, cutting into the ceiling drywall in one room and in the garage. Overall they did a fantastic job. Kept the area clean and put it back to as close to normal as possible (they told me in advance that they put the cut drywall pieces back up, but don't repair the cuts). Would definitely recommend 24/7 Electric. Both for little jobs and for getting your Tesla ready for super fast home charging with a Wall Connector!

I contacted 24/7 when my power went off late evening based on reviews I saw here. They got back to…read moreme first thing in the morning and said that they would have someone come by. But there was some confusion and mixed messaging from them which caused some concern. That got sorted and techs arrived mid afternoon and diagnosed the problem. Dale got involved and the job was prioritized since it required panel, meter base, and mast replacement - a big job. The crew showed up the next day and coordinated with BC Hydro. It was a long day for them, but, by 5:30 we were back up and running. Very happy with the tech crew -Hannah and Ken - who worked diligently all day and were very pleasant to deal with. And very happy with Dale who recognized the seriousness of the situation, communicated openly with me about options, then prioritized the job. Happy to recommend 24/7 and very happy with the outcome.

Replaced a very old heating fuel furnace that was at it's "end of life" with a new gas furnace…read more Received a quote from Angelo less than 3 hours from his visit. Becky at the office, answered a few questions and altered our order to include a programmable thermostat with no problems. Sent updated information, and confirmed the install twice, at time of order, and again the day before. Their friendly crew were on time, paid attention to details, kept me informed as the install was happening, answered all questions. They double and triple checked the install. Checked the registers. Insured the gas stove was operating fine before wrapping things up, as the gas was shut off to run a new gas line. Removed the fuel line, shut off the fuel from the old tank and capped it as well. Ran through the thermostat settings. Cleaned up everything and used drop cloths. Place heats quickly, fan is much quieter and can actually be set to lower speeds if desired. The programmable thermostat helps reduce heating costs. So far, I am quite pleased and toasty warm. If I don't update this review, the furnace if working fine. ;)

Incredible team....from beginning to end, Coastal Heating made it easy. Their customer service is…read moreamazing and I would recommend them to anyone looking for heating solutions. It says 5 stars, but truly, they are 10! Thanks to Angelo, Becky, Paul and the entire installation team. Awesome experience. Look no further...this is the company to go with!

I hired this team to clean our bathroom exhaust ducts and attic circulation unit. Unfortunately,…read morethe experience required a lot of hand-holding and ultimately caused more problems than it solved. The first crew didn't remove the exhaust fans to clean the ducts until I removed them myself, and they left a significant mess in the bathrooms. After they left, the fans stopped exhausting air entirely. A second crew was sent out days later to clean the clogged roof screens, but after they left, one vent was still completely blocked. I ultimately had to hire an independent HVAC company ($210) to troubleshoot the issue. The HVAC tech found that the second crew had incorrectly reinstalled the roof screen, jamming the damper shut and completely blocking the airflow. After reviewing the HVAC invoice, they did reimburse me for the repair cost. I appreciate them taking accountability financially, but due to the lack of training with the field crews and the frustration involved, I wouldn't use their services again.

From the owner: Coastal power vacuum air duct and dryer vent cleaning specializes in indoor air quality using…read moremodern source removal equipment and procedures ensuring each customer is satisfied with our service. Coastal power vacuum is a family business with over 15 years of quality service to this beautiful island

John & Team have been looking after our chimney for many years. Excellent service and quality…read moreworkmansip.

From the owner: John West is a certified sweep installer and inspector, and a licensed contractor who has been…read moreproudly serving Duncan and the Cowichan Valley for over 15 years. Blackjack installs, inspects, cleans and repairs a variety of heating systems, including oil furnaces, boilers, fireplaces, woodstoves, inserts and more. Call today to schedule a consultation, and keep your home warm and toasty inside no matter how cold the weather gets.