Julio in the service center was FANTASTIC! Thoughtful. Professional. Responsive. This guy really made my day!!!

I don't typically write negative reviews, but after our recent experience purchasing a car from Westlake Hyundai, I think it's important to share for others considering buying here. Our first visit felt surprisingly cold and disorganized. We waited several minutes before anyone acknowledged us, and the overall atmosphere lacked the attentiveness you'd expect when making a major purchase. We were eventually paired with Zach and explained our interest in the Hyundai IONIQ 5. He first showed us a lower trim model that we immediately expressed wasn't a fit. We were then shown and test-drove the Limited trim, which we really liked for its specific features and options. Most of the follow-up happened over text, which was perfectly fine, but this is where the experience went wrong. During one exchange, I mistakenly referred to the trim as the "SEL" after researching multiple vehicles online and previously owning a VW where SEL represented the top trim. However, I also clearly described the exact features we cared about, features that were ONLY included on the Limited trim we had test driven. At no point did Zach pause to verify that we were purchasing the vehicle that actually matched those requested features. While I fully acknowledge my mistake in referencing the trim incorrectly, I also believe a salesperson's role is to guide the process carefully and ensure the customer is getting the vehicle they intended to buy. We proceeded with financing, paperwork, and delivery, assuming we were receiving the same trim level we had driven. When the car arrived at our home the next day, we immediately noticed several key features were missing. What stood out most afterward was the dismissive response and lack of accountability once the sale was complete. I later spoke with Moe, one of the sales managers, hoping to find some form of resolution (even if it required additional cost on our end), but was ultimately told there was nothing they could do. Mistakes happen, and I understand that. What disappointed us most wasn't the mistake itself, but how little effort was made to resolve it once it became clear there had been a disconnect between the car we test drove and the car we received. If I could go back, I would not purchase from Westlake Hyundai again. My advice to anyone considering buying here: verify every trim, package, and feature yourself in writing before signing anything. Yes, the salesperson should be accountable and helpful to do this, but that wasn't our experience. Once the paperwork is complete, the customer experience changes very quickly. I gave a single star because of a positive experience with Mike in finance (who was kind, considerate, and supremely helpful) and for the vehicle itself, which is alright. Given our experience, we won't be returning for service or any additional dealings and will take our business elsewhere. read more

've been calling the service department for three days. Prior to this year I would have given Westlake 5 stars. Now it is impossible to get through to the service department. Repeated prompts, AI on the website and no responses. AWFUL. Taking my service needs elsewhere. To whichever Westlake team member(s) responds to these reviews... It seems you only respond to the positive reviews. It demonstrates disingenuity to not address the unfavorable reviews and reinforces the negative impressions relative to the lack of responsiveness and appropriate customer service. Feel free to contact me! I used to think you all were the greatest. It is a shame to reverse a customer's experience. read more

The service department is terrible. My husband took his Hyundai Ioniq 6 in for its first service. As he was driving home it started to vibrate. He took it back and was told that "we don't know that we caused it" "we can't put you in front of other customers" "earliest apt is in 2 weeks" "he can rent a vehicle if he wants". The rudest receptionist in service and worst customer care. read more

Worked with Chris in sales and Michael in finance. Both very helpful. Made the process easy. Very happy with my new Kona!

Been here twice for service. The first time was great! The second time was sad. I tried to make an appointment online for a service and the website would glitch and not finish the reservation. Tried laptop and phone. So I call in and there is really long wait for an appointment. I let them know I am coming in for the last service under my warranty and I am confirmed. A few weeks go by and I roll up for my appointment and they told me it would be close to $200 because my warranty just expired a few days earlier. I get it- but I tried to make an appointment earlier they just didn't have availability. And why didn't they tell me on the phone I wouldn't be covered? Bummed to miss out on my last comp service and to waste a Saturday afternoon, arranging a ride home and going there for nothing. read more

Shout out to Sal, Adel, and Michael for hooking it up with an s2k! It's a pretty easy process to go from negotiation to coming in and buying the car. Bonus that they all negotiate by phone/text, which helps me manage my time better at home/work between meetings. Also, huge appreciation for the Uber ride all the way from the South Bay to Thousand Oaks to get the car. Driving the s2k back home through some canyons was a great first memory. read more

Westlake Hyundai - S2000 - Car Dealers Near Me - Thousand Oaks, California

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Best car buying experience I've ever had buying my new Kona EV with Nico. He was helpful, patient and genuine through the whole process of buying my first electric vehicle. He's truly a wonderful guy and I feel so lucky that he was there the day I walked into Westlake Hyundai in to test drive cars. I would buy another car from Nico again when the time comes! read more

Poor service at service department. Overwhelmed, too busy, no availability of appointments, and I have to make multiple calls and coordinate between service and parts departments. read more

Five stars for Chris! He made the whole buying process incredibly easy and stress-free. Super honest, helpful, and went above and beyond to make sure I was taken care of. I love my new Hyundai and couldn't be happier with the service. Go see him--you won't regret it! read more

Andrea in the service department is amazing! She is super kind and friendly, and definitely went out of her way to help answer any questions I had. read more

I had an incredibly frustrating experience with this Hyundai dealership. I came in simply to return my lease through Hyundai Motor Finance, something that should be straightforward, and was told they "don't have room" to accept the vehicle unless i buy another vehicle from them the same day. That's honestly unacceptable. Lease returns are a standard part of the process, and customers shouldn't be turned away because of poor planning or lack of organization. I wasn't asking for anything special--just to complete the end of my lease like any other customer without the manager trying to get me to buy another car just to turn in the lease I already had. Instead, I was left scrambling to figure out what to do next, wasting time and dealing with unnecessary stress. There was no effort to offer a solution, schedule a later time, or even point me in the right direction. This experience felt dismissive and unprofessional. If you're considering doing business here, just be aware that support may disappear when it's time for them to actually help you. The dealership in Oxnard is where i would go for a good deal and a better experience! Would not recommend at all, I have done many leases and bought many cars for myself, family, and friends, dozens at this point and have never dealt with such an entitled and unreasonable manager. Stay away, go to Oxnard. read more

Being in a family where Nissans and Toyotas were the only options for vehicles we were both excited and nervous about making the switch to Hyundai. This location was absolutely gorgeous being attached to several different automakers from low end to high end auto manufactures, we were absolutely treated right by all who met during the car shopping experience, especially our sales rep Sal Sanchez! Like most busy families, where our priorities lay with our kids, we came to the dealership late in the afternoon after dinner right about 30 mins to closing when we met Sal and he showed us their latest model Santa Fe's, a vehicle I was interested in for the past year! We immediately went for a test drive and Sal made sure to answer all our questions/concerns regarding purchasing a new vehicle, all while never feeling rushed. Well we walked away with a 2024 Hyundai Santa Fe XRT with a really great monthly payment and with a great APR. I definitely feel great about the entire experience and I would definitely come back/recommend them to my family/friends. My wife is now open to getting herself a new Hyundai so I'm sure we will be back...cheers! read more

Stopped by unannounced and ended up buying a car. Big mistake!! Stopped by 2 days later unannounced. Asked a guy at the door for help with some of the dash functions. He said I would have to see the salesperson and walked away. Obviously they are more interested in selling cars than customer service. I would be happy to share my experience if anyone is interested. Jim 818-606-8931. read more

Horrible experience with the sales department. Played games / double talk throughout (such as repeatedly asking us to make an offer and when we would the sales person responding that all cars in the car industry are sold at the sticker price which is clearly not factual. This went on for several days). It is unfortunate that the person we were working with was not able to simply tell the truth and save us (and him) time and energy. Unfortunately we will not be able to provide our local dealership with business and will instead be looking outside of the Conejo Valley for this and future car purchases. VERY dissapointing. read more

We had a 6:15 appointment with a manager. My wife and I pulled into the lot just a few minutes late, expecting to be greeted or at least acknowledged. Instead, we walked into a showroom that felt abandoned. Not a single person approached us. A few employees passed by, made eye contact, and kept walking. No hello. No "Can I help you?" Nothing. It was 6:30. They close at 7. And yet, it felt like we were crashing a party that had already ended. (Check out the video) Just as we were about to leave, Jake appeared. To his credit, he actually cared. He tried to find someone to help us, and after a few minutes of not finding anyone, he tried showing us a couple of cars on the lot. Finally, he tracked down Jon, who was the first person that made us feel like we belonged there. He walked us through the car, took us on a test drive, and showed my wife all the features with patience and clarity. Jon was great But honestly, it shouldn't have taken that much effort just to be helped, it was a lousy & messy experience. And to make matters worse, the price I was quoted on the phone turned out to be wrong. Classic bait-and-switch move. Reading other reviews later, it seems we weren't the only ones who experienced this. If it weren't for Jake and Jon, this would've been a one-star review. But overall, not the place I feel comfortable doing business with. Look at the horror stories about the service after the sale. We'll be checking out a different Hyundai dealership. read more

If you bring your Hyundai in for regular service, just know that if the dealership makes a mistake causing your car to break down, (i.e. failing to notify you of a recommended service) you'll be on the hook to make the repairs & they'll take zero responsibility. No discounts. No loaner vehicle. Helpful Hyundai people isn't a thing. They must not care about customer retention. I'll never buy another Hyundai. read more

It's a real shame that this is the closest Hyundai dealer to me. Terrible service department. How is it possible to not have a service appointment for a safety recall for the entire month of November? I checked online and even called the dealership in case that was a mistake! Who manages this dealership? What kind of business are you running? To all: I suggest you purchase your car from another dealer who is willing provide you with an appt to actually get recalls and service done for your car. read more

Service Department Fiasco - A Disappointing Experience Background: On 9/10/2025, I was informed by Alexis at Hyundai Corporate Customer Care that the 16,000-mile maintenance for my 2023 Santa Fe would be covered, even though my car had only 14850 miles. She scheduled the appointment for 9/11/2025 at 2:15 PM at Westlake Hyundai. I received a confirmation email for this appointment at 2:16 PM on 9/10/2025 from Westlake Hyundai. At 5:03 PM the same day, I replied with the following test message per instructions: "Hi, this appointment was set up by Hyundai. They informed me today that this oil, filter, and tire rotation is covered under the 3-year plan for the 16,000 miles, even though I'm only at 14,850. Please confirm that is correct to avoid having to come back. Thank you." I trusted the corporate representative's information but wanted to confirm with the dealership to avoid an unnecessary trip. At the Dealership: When I arrived at Westlake Hyundai before 2 PM on 9/11/2025, I was informed that the service would not be covered. The service advisor claimed he didn't have time to read his texts and didn't communicate the situation back to me. Despite informing him that corporate had confirmed the service coverage, he refused to honor their commitment. I won't go into detail about his response, but it was very disappointing and unprofessional. Escalation: I contacted Hyundai Corporate opened case ending in 8643. After speaking with a manager named Anna, I learned that what I was told previously was "incorrect." I was told the service would only be covered if the car had been purchased as new, not a loaner. There are several issues with this: 1. The 8,000-mile service was covered, so why wouldn't the 16,000-mile service be? 2. The Hyundai window sticker still in my car clearly stated that these services were complimentary. 3. When employees make an error, the company should resolve it, not just offer a "sorry" as a cheap response. Reflection: Is the customer always right? Apparently not at Westlake Hyundai. Their employees provided incorrect information and mistreated me as a customer. In fact, berated me. This would have been justified abuse if I was a woman! This should have been escalated to a service manaer but the advisor was insistent he had nothing else to say. The cost of this service would have been $110 per a call I had with the selling dealer, Downey Hyundai today. You would think a service manager would have negotiated something reasonable for at least the materials, approx $60 with/without markup rather than alienate a customer with a valid complaint. Certainly, this is not the first time Westlake Hyundai has mishandled a situation. My selling dealer, Downey, is far away but has always been professional and customer-focused. I'll be moving on from Hyundai altogether and considering other brands that offer a higher level of service and respect. Recommendation: I strongly recommend AVOIDING WESTLAKE HYUNDAI, and Hyundai as a company. read more

Make sure to inspect any vehicle you wish to purchase or lease. I recently purchased a 2025 hyundai sonata hybrid and came to find out, after they cleaned the vehicle, that there are numerous water spots on all of the glass. Even a professional detailer has been unable to remove them using both chemicals and with polishing. I have tried getting in touch with their general manager about a replacement, at least with the front windshield, but I am not getting any responses. This is incredibly frustrating to say the least. read more

I leased a Genesis from Westlake Genesis, which I understand was owned by the same company as Westlake Hyundai. I received a notice that Westlake Genesis was closing its service department and I now have to take my car to a Genesis dealership in Van Nuys. My car maintenance is covered under a warranty that came with the car. My car now needs scheduled service as well as a warning light that has just come on needs to be addressed. I called the Van Nuys dealership and was told the earliest service appointment was not for another 4 weeks. They told me that they have failed to gear up to handle the overflow of customers coming from Westlake Village. I contacted Westlake Hyundai and they are happy to do the work but would not accept payment under the warranty. I contacted Hyundai and they refused to agree to reimburse me for the cost. It is unfathomable to me that a dealership could close its service department without a plan to avoid leaving its customers unable to obtain warranty service without a 4 week delay. If the warning light was a safety issue, I would have to decide whether to park the car for a month or pay out of pocket for the repair, which could be very expensive. Hyundai or Westlake Hyundai/Genesis should not put its customers in this situation. read more

Zach did an amazing job! We are super happy with the experience and everything was amazing :) recommend this dealership read more

Westlake Hyundai - Zach and my bf in his new car - Car Dealers Near Me - Thousand Oaks, California

had to bring car in multiple times before the front brakes were operating correctly. first time new brakes installed. second time, excuse was that it takes time to break in new brakes. third, time faulty parts which had to be ordered. next time new parts installed. last time had to adjust something. read more

Very poor service at Hyundai Westlake. First, they messed up my appointment date -- fine, mistakes happen. But my service rep, Oliver, basically shrugged it off with "too bad," and when I asked if they could squeeze me in, he told me to go ask someone else. Not exactly professional. They did fit me in, but Oliver stayed on my ticket. The next day I got a text saying my oil change was done along with a list of other recommended work. I replied within 30 minutes, only to be told my car was already finished and ready for pickup. So much for doing the additional service I actually needed. Poor communication, no effort, and no customer care. Clearly, they don't want extra business. I'll take mine elsewhere. read more

I had an awesome experience with Greg and the team at Westlake Hyundai. I went on a whim by myself after an awful experience at another dealership, was set up with Greg Weiss and could not have been happier. He was friendly, informative, and not pushy at all. He was also super knowledgeable about other makes/models I was considering, which made my decision much easier. Greg was super easy to communicate with after my first visit, he was patient when I decided to bring my husband for a second test drive, and had everything ready to go when I ultimately was ready to purchase!! I've purchased multiple cars in the past and was dreading going through the process again- not the case at all with this team. I ended up purchasing a Santa Fe Hybrid and absolutely love it! Jake (manager) was easy to work with and no nonsense! Tegan (finance) was lovely and was the perfect end to my experience! I don't leave reviews very often but was SHOCKED to see that they don't have great reviews so felt I needed to share!! read more

Purchased a 2024 Genesis G80, completely by email and over the phone. Perry Gentile was the salesperson and Fernando Amador was the finance manager. It worked like clock work. Very fair price, extremely reasonable in negotiating. Both were very communicative, responsive, helpful, and efficient. Given the challenges of a long distance sale, all in all a perfect transaction. Roger Bennett read more

Westlake Hyundai - 2024 G80 with spokesmodel/daughter - Car Dealers Near Me - Thousand Oaks, California

My name is Tony, I recently went to Westlake Hyundai, Zach Eagle helped me with the lease of my IONIQ 5, He has been wonderful with all my questions and helped me learn how to work with my new car. I have been to that dealership a few time for some concerns and every time he helped with my concerns and took care of the me. I recommend Zach 100%, I am sure he will take care of you with a new lease or purchase, his customer service is great. I will be going back to him for a new lease or purchase once my current lease is over. read more

Just got an ionic 6 ... not only do I LOVE the car... We worked with an AMAZING salesperson.. Greg Weiss.... So courteous, easy to talk to, not pushy at all, patient, and knowledgeable!!! Great experience!! read more

It's not the best time at all to buy a car but since my car was a total loss, I needed a new vehicle that comes with all the new safety features, technological upgrades and luxury amenities for a reasonable price. I've called early Wed morning in my ongoing search for the 2022 Hyundai Tucson Hybrid but it's pretty much as rare as looking for a unicorn. I decided I wanted to check out the gas-powered Tucsons and the Westlake dealership had both Portofino Gray and Amazon Gray, which I wanted to see in person. I spoke with Steve earlier on the phone in the inventory call for the hybrid and he was the one who assisted me on the car buying process at the dealership. He's nice, helpful and sarcastically funny. I did not appreciate him touching my arm and elbow in the beginning of our meeting but he stopped, respectfully, when I told him about personal space and boundaries. The Amazon Gray is the one I was really drawn to and we got to test drive it down the street and it was a smooth SUV with lots of new features my old car did not have. Once we agreed upon the costs, pricing and payments down, we waited a bit for the financial paperwork part of the process. There is a fancy and large espresso machine that we enjoyed hot lattes and cappuccinos from while we patiently waited. The women's bathroom is also huge and bougie too lol. Julie brought us back to her office and guided us with the financial paperwork. She was nice, thorough and answered any of our questions. Afterwards, my car was ready out front except there were some orange inventory stickers and spots on my tires which Steve removed and also guided me to drive back to the guys at the shop thoroughly get the tires cleaned up. At the end, he ensured everything with my Hyundai Tucson should be 100% and if I had any questions to give him a call. We were there for about 3 hours in my first car purchase and very happy with my Amazon Gray Hyundai Tucson :D read more

Impossible to reach anyone in the service department. Don't bother to chat either, as promises that someone will contact you are meaningless as well. Don't buy a car from that dealership if you are counting on getting the car serviced there as well. read more

No one ever answers a phone in the service department. Left voicemails. Sent text messages. NO RESPONSES! 2 days leaving voicemails and texts. NO ONE CALLS BACK. Terrible customer service! How do they even stay in business with these shortcomings? read more

I'm returning at the end of the lease, Hyundai; I already leased Genesis. However, they will not give me a ride back and won't pay for Uber. I live 3 miles away. I have Genesis Flexibility service, but it doesn't matter because I'm returning a Hyundai (same dealership)! Great customer service! read more

John Shaw is the WORST. He discriminates against women and calls them liars! Even his own team. I had an appointment today for an oil change on my Hyundai and from the very beginning he was extremely rude. If you hate your job so much don't work here! The receptionist guaranteed me a certain rate on the oil change since I recently moved and coming from another Hyundai dealership which is WAY BETTER than here (Cerritos). She stated John is the best at deals and he would help. I drove here for my 7:30am appointment and when we were checking out his demeanor was already very condescending in the way he was speaking to me and had this huge ego, he told me the price and then I stated the receptionist said you would price match me then he started shaking his head no calling her a liar in a rude way saying we don't do that here I'm not going to lose $50 for you this isn't Cerritos Hyundai. Mind you he's saying all this wearing aviator glasses while inside. I left immediately because I don't tolerate disrespect. They lost my business. I called the front desk after to complain, the woman on the phone was helpful and even said John is terrible nobody likes him (which I don't understand why he works here if that's the case, go to HR employees) and it's been almost 3 hours and the general manager hasn't even called me. The service here sucks! And they don't care about customers. read more

Westlake Hyundai - Car Dealers Near Me - Thousand Oaks, California

I give an excellent review five stars to Tony in service. He is really great with Customer Service. He's very knowledgeable and very helpful and answers. He's a great guy and answers. Any questions you might have he makes you feel really comfortable and confident to bring your car in for service at Westlake Hyundai. I highly recommend seeing Tony to bring your car in Hyundai for service in Westlake Hyundai. read more

I met with a great sales person, Jay Mika. There was no hard sell. He was warm, friendly and knowledgeable. I would definitely return to Hyundai Westlake if he were my sales person again! read more

This is the ONLY dealership I'll take my Kona N to now. I came here for service last week (after being frustrated with a couple dealerships in LA) and had an awesome experience. The service advisor told me everything I needed to know up front, the tech who looked at my car went with me on a ride to make sure the noise he was hearing is the same one I was referring to, and he even went out of his way to show me the tool he used to diagnose after I nerded out a bit. The guy who handled the loaner paperwork, the tech, the person who walked me over to the rental trailer - everybody was super personable. As someone who worked in customer service quite a bit in my life I was really impressed how pretty much everybody handled things. Not to mention the fact that they washed my car - the last dealership I went to left hand prints all over my door and sand on my floor mat. Oh, and they sent me a video of some maintenance items I needed to have done so I was fully confident that they weren't just selling me on needless revenue generators. Super professional dealership. We're thinking about maybeee picking up an Elantra N next year - if we do I won't buy from anywhere else. I've had experience with a total of 4 Hyundai dealers now - this one is BY FAR the best. read more

The purchase experience was fine, but they don't return phone calls or emails if you have a question or concern afterwards.

We brought our vehicle in because it is over consuming oil. They claim that they can't help because of Hyundai corporate denying the claim, but when asking for clarification and more info from a manager, John the service rep hung up on me. They "accidentally" continued to hang up on me - I had to call back 6 times - when transferring me to a manager. I never yelled just expressed my disappointment in the situation and requested clarification which they said I had to call corporate for. They wont give me the details on their correspondence because the claim it's private internal information. They have my car and will not confirm if it's safe to drive or what needs to be done to repair it if Hyundai won't cover their warranty. Yes, it's under warranty. I finally get a call from an assistant manager and he says the same - he can't help. He finally says it is safe to drive. We request a pick up and he refuses to pick us up. There policy is they will drop you off and pick you up and only after my husband called did he agree. We even confirmed before dropping it off that they would drive us 25 miles. However the last time we took it in they also told us 25 miles then scoffed that we lived 19 miles away. So this time my husband was dropped by a coworker at an office only 9 miles away which I shared with the assistant manager. It seemed like because I'm a female he tried to take advantage of me. It was terrible service all around and we will not be purchasing our next vehicle here based on the service end of their company. read more

Stopped here on Monday. Talked to Saif, who seemed nice enough. Test drove an Ioniq 5. He gave me some numbers and I left on good terms. My wife wanted to see it, so we went back today. Greeted at the door by lovely woman who said she would call Saif. I assumed that he was somewhere on the grounds. She took us to his desk where we waited for more than 20 minutes with no contact from anyone. Told the woman that I had waited long enough. She said that Saif is not there today and that all the other salespeople are busy. I walked out the door only to be chased by another person. Told him I had waited long enough. read more

The service department at Westlake Hyundai is nothing short of a dumpster fire. I was in charge of a friends vehicle while he was away...Westlake Hyundai had it for 19 days - with 4 repairs to do, all of which were under warranty. After repeated unanswered calls, I drove to the business to inquire about the car. None of the work had been done and none of the parts had been ordered. This continued on for months, until the car reached 60k miles, when they miraculously were able to get the parts, and tried charging for them since the car was no longer under warranty. This is the most poorly run scammy service department I have EVER dealt with and quite honestly they should be shut down. The turn over is insane. Within the span of 3 months, we dealt with 3 different service managers that were supposedly handling our simple repairs, because they kept quitting. I hope you read this review Westlake Hyundai. read more