I had a great experience with the service department at the Volkswagen dealer in Thousand Oaks, especially because of Alex. He went above and beyond to help me with my Tiguan and made the whole experience so much easier. Alex was professional, knowledgeable, patient, and genuinely cared about helping me. I truly appreciate everything he did and cannot thank him enough for his outstanding customer service. If you need service for your Volkswagen, I highly recommend asking for Alex. He is a true asset to the dealership! read more

Didn't have a good experience. Appointments don't mean anything. They think we, as customers are doing them a favor by bringing our cars to them. read more

Need yo watch carefully when signing contracts that act that they doing you a favor but actually manipulate the numbers so they make more BE CAREFUL ALSO WATCH FOR WERE DOING YOU A FAVOR SPEECH read more

My EPC light came on 5 days after buying my car that was a CPO and still under factory warranty and I brought it here. They only turned the light off and my experience with the car was downhill from there. Had they done their due diligence and done a diagnostic on the car, I probably would have had a better experience and enjoyed my car. Look at your warranty and make sure you take advantage of everything you paid for because the California Emissions warranties provide coverage for diagnostics, labor and parts to fix the vehicle and immediately. These dealerships will try to charge you for these things. Also, make sure that they write down everything you say when you bring your car in for service. Even if the light is not on when you go in, make sure to make them note that it came on and needs to be looked at. Now that the laws are a little more refined in California because of the Supreme Court's decision in Rodriguez, but the provisions for used cars were not eliminated under the Song Beverly Warranty act for those with a CPO or car still under new limited vehicle warranty - the original manufacturer's warranty, not left over but continued coverage the same as the original owner. Buyers beware of Volkswagen dealerships, something is going on with their vehicles. Honesty is the best policy and I would advise that you do not buy a used vehicle unless it is a CPO or still under the original manufacturer's warranty and purchased from an authorized dealership, not a private owner. Offense is the best defense. read more

I was interested in purchasing a Golf R, so I called dealership about coming in to take a look and test drive it. The sale person couldn't care less. Wasn't interested in selling the car or setting up an appointment to come in. Acted like he was doing me favor by answering the phone. This seems to be the trend VW. The Golf R is nice but not at that level to have this type of attitude. So I'm not interested in dealing VW anymore. Can you imagine how poor they'll treat you after you buy the car? read more

this is the worst place to take a vehicle. DO NOT GO. there's zero reasons a 2024 Atlas with 20k on it should have the ECU go out. zero. when they diagnosed it, they refused a loaner, a rental or any single thing to help the situation other than sending love and light. Currently without a vehicle to drive and no idea when the car will be repaired. contacting an attorney re lemon laws and whatever options I have in getting rid of the 2 2024 Atlas that I'm leasing. a total mess. read more

VICTOR is the worst and most rudest sales person I have ever encountered in any dealership in my entire life. He is a fraud literally asking to give him personal money out of my pocket so the lease payment is cheaper for us. I never thought I would experience anything like this in my entire lifetime. Avoid this place at all costs. read more

I cannot beg you enough to never ever buy a Volkswagon and if you do NOT FROM THIS DEALERSHIP. It's long but please read it will save you from a world of headache!!!! My daughter had to buy a Volkswagon during 20201, when her car died and there were not a lot of cars to buy. We helped her lease a Jetta from the Thousand Oaks Volkswagon. Not only did they price gouge, but they sold a warranty which we never knew what the warranty was for. We called multiple times to find out what we were paying for and no one could tell us then we asked for the warranty to be removed and they wouldn't. The dealership was sold to a very shady person. With the lease, we were supposed to get two free oil changes and a check up on the car. Every time we tried to get that they told us they were booked and that we would have to pay for it When we did have them change the oil, which we ended up paying for, we drove the car off the lot and all of a sudden there was a signal on the dashboard that's something was wrong. We took the car back over to them when they put what looks like mice prints in the engine and said that one of the wires must have been chewed and we needed to replace this whole system. They also tried to sell us $200 peppermint oil to put under hood to deter rodents. We have a friend that works for an auto body and we took it over there and they said that a wire had been loosened and that all I needed to do was be reattached. After at least 20 phone calls and speaking to the most rudest employees ever I have a list of names, but I don't know if they're still there. We decided to ride out the lease and never get another Volkswagon ever! We had 3 months left before we turn in the car. We received two notices which I have, that stated that my daughter went over her mileage. We called Thousand Oaks Volkswagon and they said yes, indeed she did go over her mileage and that we should bring in the car and trade it in for a new car so we didn't get penalized. I then called Volkswagon of America Corporate and they said she was not over her mileage and to ignore the papers that were sent. We now are trying to turn in the car. We had the car detailed, fixed a chip in the windshield, replace the tires and just received a notice that we owe almost $2000 for excessive wear and tear on the card. The car was literally driven 10 miles to and from work that's all she used it for, so once we threatened to get a consumer attorney all of a sudden we owe nothing. We had pictures for proof. What if we just paid this they would've walked away with an extra $2000? This Volkswagon dealership is literally the worst dealership I have dealt with. The incompetency of the general manager to the employees that yell at you that you're wasting their time if you don't want to buy a car was horrible. My daughter now owns a Cadillac Optiq that is fully loaded with everything on it for $10 more a month than her Jetta lease, that was a basic package and had nothing, cloth seats, basic package. Cadillac in Calabasas treated her with respect and gave her an amazing deal. I recommend that you go there and ask for Maria They will take care of you and you will come out with a much better car than you ever could at this place. read more

Volkswagen Thousand Oaks - This was sent to my daughters stating that she exceeded her miles and her Jetta when she did not, and it made her panicked!!!!! - Car Dealers Near Me - Thousand Oaks, California

Worst Experience - Fraudulent and Misleading Dealership I had the absolute worst experience. They are blatantly misadvertising and engaging in what feels like fraudulent practices. I was interested in a Volkswagen they advertised for $23,000, so I called the dealership to confirm both the price and availability. The salesman, Harrison, assured me the car was available at that price and even mentioned that they could negotiate further and offer me a discount. Based on this, I drove 50 minutes from Glendale to their dealership, only to be told upon arrival that the price was actually $32,000--a staggering $9,000 more than advertised! When I checked their website again, I saw that they had suddenly changed the price, increasing it by $15,000. I have a screenshot of the original advertisement, which I'll be uploading here. This dealership wasted my time, misled me with false promises, and tried to bait and switch the price. Stay far away from these dishonest sales tactics! If you value your time and money, go elsewhere. read more

Volkswagen Thousand Oaks - Car Dealers Near Me - Thousand Oaks, California

I was calling various Volkswagen dealers looking for the best price on a 2025 Jetta GLI for my wife. While I didn't end up buying from them, I did want to say that the salesman I was dealing with, Daniel, was friendly, extremely helpful and offered a very competitive deal. There was no high pressure salesmanship, just honest information and a willingness to help me get what I needed. The only reason we didn't buy there is because the GLI he had was red with red roof and silver wheels, and my wife really wanted blue with blacked out roof and black wheels, which we found at another dealership. I would be happy to work with Daniel again if the opportunity presents itself. read more

The process with Mohammad went great. He made everything so easy. The financing department went well and Mohammad was an amazing person to help me figure out what car I wanted. read more

The customer service is undelivered good ! Hands down to John who had attention and understood my car needs and did not overcharged me

Alex in service made my day! I came in for wheel lock issue. I was looking to only resolve that one issue and leave. Alex ask me if he could look up what complementary services you could offer me. I was weary at first but it turned out. I had a free oil change and coolant service on file. Took care of me on the spot! read more

I continue to have the best service experience here at Vw Thousand Oaks. Victor helped me out and not only was he very considerate of my time but he also made sure my car exactly what it needed no more no less. I'm very happy with the honest service I keep receiving. read more

After a horrible experience at Galpin VW, I came to VW Thousand Oaks with my fiancé looking to figure out how to get out of my bad lease deal made at VW Galpin and into a new car for our new family. We were greeted immediately by Victor. He was welcoming and very kind right off the bat. We were horrified after the previous sale's man experience at Galpin. He not only worked his magic making the entire experience not only stress free, but not overwhelming with even some good humor and fun, but he got us into a 2025 Tiguan lease and the perfect deal for our family. On the day of signing we also had the privilege of meeting the financial manager who also played a huge role in the deal and was very friendly and kind. Out of the 7 VW's I have had this was by far the best experience. Do yourself a huge favor and ask for Victor at VW Thousand Oaks!! We appreciate you very much! read more

The dealer is cheating on the price of the car. I came in to pick up a car for $15,118. And the dealer gave an offer for the car more $22000. This is a blatant lie! I took a picture of the price and took a screenshot of the price in the ad. Don't come to this dealer as they are deceitful, use the services of honest dealers better! read more

Volkswagen Thousand Oaks - Car Dealers Near Me - Thousand Oaks, California

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We loved our sales rep, Mohammed. He was helpful and not pushy, making sure our all questions were answered. He sold us a car he knew well and guided us through the entire process feeling good about our decision. read more

I recently purchased my car from Thousand Oaks Volkswagon. I worked with Daniel who was great! He was very knowledgable. He made sure I was very comfortable with all the features of the car making sure I was comfortable driving . I was very happy. with the overall ease of my experience. All of the staff was professional and friendly. read more

Go see Afi Tarighat at VW Thousand Oaks for your next used car purchase. She was responsive with the buying process and was punctual for our Sunday appointment. The Sales Manager, Sergio Rosas was also helpful in facilitating the purchase documents and made himself available to address some concerns. read more

I don't know what has changed at Neftin VW this but we have had vws for the past 21 years and always serviced at Neftin, Westlake. The greed factor has increased RECENTLY to the degree that they now charge to diagnose the problem then add it to the bill when you pay for the repair. In my case engine light came and car started running rough. Diagnosed as a bad ignition coil. $756 to replace 4 ignition coils plus $250 to diagnose the problem. I would understand if they spent time to diagnose and I then took somewhere else for the work. But this is a new one for me. BEWARE. read more

Friendly staff who tried to upsell a cabin air filter for $95, and an engine air filter for $90. You can get both together online for $25-30 or buy reusable K&N cabin and engine filters for what this place charges for the engine air filter alone. Both jobs are a grand total of about 15 minutes of "labor", so either the mechanics here are making $500/hr, or this dealership is blatantly ripping off its customers. read more

They are the nicest people and very hospitable. We arrived on a day where there was a shortage of people, I believe. Despite it all we bought the car we wanted with extras put in the contract for any inconvenience we experienced. I would recommend shopping there. We even saw the new VW Bus! It's adorable! read more

Very poor service. I was denied a test drive, as I indicated we would be looking to purchase a car toward the end of the year. Then, I went to Chevrolet, and they allowed us to drive a new car, and were much friendlier. I am a former VW customer. I will not be returning to this dealership. Big let down. read more

Beau & Ali were amazing. Not only were they able to meet our needs and took great care of us. They were very helpful in numerous ways and I'm glad that I was able to get this car at a great price! Naka read more

Do not come here!! I brought my VW here to get my 30k mile service which is prepaid. The first thing the advisor did was open my hood and act like he is looking around and says I think you may have critters.. having worked in a dealership for over 10 years I asked him what makes you think that.. he was like oh usually there is a thin film of dust and there isn't.. bullshit. Second he tells me it is going to be $399.99 for my service. Which is prepaid should have been no charge. We went and sat in the waiting room and as we sit down there is a young kid talking to someone on the phone saying that he came for an oil change and they told him they think he has rodents in his engine compartment.. that was all it took. I told them I had to leave and had them bring me my car. As we were waiting for our car there was another customer waiting and I asked him if they happened to mention rodents in his engine area and he looked surprised and said yes. I told he was the third person to be told that with all different service advisors. I then went online to a VW dealer in Glendale as soon as I put in my car info it came up free. Had to drive to Glendale but was not swindled by Glendale. Shameful. Criminal and not right. DO NOT TAKE YOIR CAR HERE. read more

Bought my car at 730pm on 12/30/25. Didnt get out of the dealership until 0930pm. Brad, the sales manager, was able to get me the metallic grey color that I wanted. The following day, I was getting ready to drive in the daylight, I noticed that there is a linear scratch the size of a finger on the left side of my vehicle. This is supposed to be a brand new vehicle 2026 Tiguan. Also, the rubber seal on the side of the driver side door is a bit loose. They say that you should purchase your vehicle on a rainy day and towards the end of the year. I guess it would also make sense to check out the brand new vehicle in the daylight prior to making the purchase. $31500 was the negotiated price OTD and another dealership offered $31243 OTD. I wanted to put 15K on the credit card but ended up with a smaller amount on the cr card. 45 miles on the vehicle before driving it off the lot instead of 5 miles on the vehicle as compared to those vehicles at other dealerships. By the way, we do not like the idea for not having the option to get a copy of everything we signed on paper rather than being handed a thumb drive. Not what we wanted. Hopefully they'll send us the original signed paperwork, like I asked when I first arrived at their dealership. read more

I've taken my 2019 Tiguan here 3x now to get fixed. It's still under warranty and has been making a jerking motion along with the check engine light on. The first time we were floored with Frank and the team. Even though they had our car for much longer than promised (about 5 days) however it did NOT fix the problem at all. We took the car back again the following week and they had it again for another 5 days.. said it was fixed .. NOPE! Each time I've had to follow up and ask if the car was done or if we could get any type of update (I'm 39 weeks pregnant and it's our only car right now) Frank took DAYS to get back to us. I've called and left a message about how the problem is STILL not fixed and no one has bothered to follow up or respond. We're going to go to a different Volkswagen at this point. If you want your car done correctly and don't want to waste time chasing around and following up about it go elsewhere. Very disappointed in the service provided AND customer service. Frank, why even bother having a phone? read more

Extremely disappointed with the service in the service department I like my id4 but I don't think I would buy another Volkswagen based on the poor service I kept trying to tell him what I was concerned over and he kept telling me to read the paperwork which I'm sure won't solve my car trouble Also it may be a small thing but in all three years I drove my Acura they always washed my car Miss the perks read more

I dropped off my car for service before the holidays. I was told they'd call me as soon as my car was ready. I walked around 3 hrs go by with no news. I call them, they say the car has to stay overnight. Meanwhile I was already halfway home so I kept walking another 3 miles to my house. Then they said the car would be ready at 1 pm the next day. I show up at 3 pm and yet again I'm told the car is not going to be ready until the next day. I'm running late trying to pick up my son from school, that's why I gave them an extra 2 hr window in case they were running behind. They offer me a loaner car and I'm off to being late picking up my son. Next day I'm told 2 o'clock for sure. I show up at 3 and I'm told that I need to come back yet again the following day. At this point I had returned their loaner and had to go get that car back again and be late again picking up my son. Next day I show up and the one thing we had discussed at the counter which was a big mud flap looking piece of rubber hanging under my front bumper was still dragging on the ground as they pulled up my car. I told the service rep what was going on to which he immediately pulled out a pair of scissors lying down right in front of me on the asphalt, cuts the big piece of rubber and gave me my keys!! They changed ownership recently. Last 5 years, I've been taking my car there and never got charged the kind of tickets they hit me with. Every little analysis, you pay $250 and that's just to tell you what the problem is. My last service cost $2100 and I've never had to pay a service fee that significant during the last 5 years with the previous owners. Even though they have my car's history, I am never going back again. I'm looking into trading my car due to the last 2 unreasonably high service fees and I will definitely not be doing it at Neftin in Thousand Oaks even though it is the closest location to me. Very disappointing, time to move on, which is sad because my last 2 cars for the past 10 years have been Volkswagens. read more

Do not go to this dealership! Very dishonest. Sales manager took off a part that comes standard because I didn't want to pay extra for it.

Great experience with Nick helping me lease a new Atlas. After the first test drive he communicated very well, not pushing to come in but actually being helpful over the phone. When I went back to get a car he was very helpful again. It was overall a good experience and I'm glad I went the extra distance to work with TO VW! read more

Literally hate it here lol. I have chosen this location out of pure laziness because it's local and it's screwed me every time. There has not been a single instance where I've paid what they originally quoted. You will receive a bill astronomically higher than you originally thought. Have not pulled out of the parking lot for less than $2K. Go anywhere else and save yourself the money and headache. read more

Had to bring my Tiguan in to replace a fuel tank damaged by debris on 101to 23 Freeway ramp. There was very poor communication from my insurer. Mike and Kathy in Service understood my frustration and worked hard to get the issue resolved Kudos to both who totally refute the reputation suffered and often deservedly so, by Dealer Service departments. Thanks to both! read more

I would give zero stars if I could. Larry Cohen-salesman, and manager Ali, are simply very unprofessional. I bought a car 4 months ago, drove it off the lot, they told me they would provide me with the second key "tomorrow". They said it's locked in the service department. 4 months later, I still don't have a key because it's on "backorder". The key they promised us is somehow lost. My wife and I have spoken with multiple people including manager Ali who promised last month that he would call me back with a status but never did. I called him back and all he could say is that it's on back order. He immediately gets defensive, deflects responsibility by simply saying I don't have a status, it's on back order. He now took my number down for general manager "Seth" to Call me back. Let's see if it happens. It is as if there is no understanding about how unprofessional and frustrating they are. We bought a car 4 months ago! Have some decency and understand the inconvenience and professionalism. Some accountability would be nice! I'll be calling VW corporate as well read more

I had a great experience with Beau at VW Thousand Oaks. We sealed the deal swiftly over email and phone and then he personally delivered the car directly to my doorstep. No lengthy dealership visits or waiting. I can truly say it was the easiest car buying experience I've had to date! read more

Thomas and his team were great! Easy to work with, very professional and straight forward. They help me get the deal I wanted. We'll be back when my wife is ready for a new car. read more

My friend asked me to accompany him to buy a pre owned car and decided to go to this placed based on the research my friend made. The place has a very good atmosphere and a very friendly and welcoming staff. Thomas, came and approached us with great excitement and enthusiasm. He showed us the car and explained fully in its finest details. He actually helped us with the process and met with the manager and the financial advisor that made the process seamless. Thanks Volkswagen! read more

I got my first VW, I got the Tiguan. We worked with Nick P. was very nice and seemed very knowledgeable about the VW line of cars. I wasn't really expecting to purchase that day but Nick was able to meet my budget and didn't have to negotiate and ended up leasing the car. The signing of paper work with Nick (the other Nick) in Finance made the transaction smooth. We didn't have to sit for hours to complete the transaction. We were in and out in fairly quickly. The quickest I ever bought a car. Thank you VW of Thousand Oaks. read more

Thomas was very helpful and wasn't pushy. I hate pushy. I walk away when people get pushy.

Every thing went so smoothly. Thomas is very helpful and accommodating. I definitely would endorse this to my friends.