I've been a patient of Dr. Shannon Wong for a long time. He did my LASIK in October 2000, over 25…read moreyears ago, and premium lens replacement (due to cataracts) much more recently. And unless my memory is failing, his father (Dr. Mitchel Wong) treated my mother's cataracts in the 1980s. I have always been impressed by the state-of-the-art skills and equipment Austin Eye maintains. I'm also impressed that the Wongs have chosen to share their expertise by endowing an eye institute at the University of Texas at Austin. My most recent personal experience with Austin Eye was surgery for lens replacement. While some have derided the facility on Bee Caves Rd as factory-like, I would counter that with the fact that consistent good practices yield consistently good results. I felt well cared for throughout the process, and the results (my excellent recovery and visual acuity) speak for themselves. In the event there had been any problems, I was given Dr. Wong's direct cell number and email. The Austin Eye facility is beautiful, modern, and well-maintained. The same may be said of the older location along Jollyville Rd. I highly recommend Austin Eye for their expertise, state-of-the-art equipment set, and very positive and helpful office staff.

I am a long time client of the Austin Eye Center. I see Dr. Ashley Deese for annual check-ups and I…read morerecently had some special concerns that she addressed. She is very capable. Tech person Haley is also very good. Facility is very modern and impressive. Front desk is good. Efficiently run. Recommended.

I had fears of an eye infection, and sought out an ophthalmologist. Based solely on Michelle's…read morereview I checked out the training of Dr. Lindsey and found we both attended the same med school. That was enough for me. I scheduled an appointment (I was able to be seen the next day) and the visit went smoothly. The office staff was friendly and efficient, and Dr. Lindsey was delightful. Every good thing Michelle said about Dr. Lindsey was true for me, too. We had a good time chatting about faculty we knew in common. My fears of an eye infection were groundless (my discomfort was most likely due to allergies so she gave me some eyedrops). I had her do a full refraction and eye exam since I was already there. She found my current eyeglass prescription was fine and didn't need to be changed, and that my eyes were perfectly healthy (she said they were likely the healthiest she'd see all day). I'll see her again in a year, and look forward to it. If you need an ophthalmologist who is well-trained in diseases of the eye as well as the normal eyeglass and contact lens fitting, then I recommend Dr. Lindsey. Other physicians who are members of the group practice (The Eye Institute of Austin) appear to be equally stellar in their pedigrees.

Dr. Lindsey is, far and away, the best ophthalmologist I've ever seen. Very thorough, very nice,…read moreand she has a bedside manner that just inspires confidence that she knows what she is doing. She listens well and proposes workable solutions for every little complaint - like loading me up with samples of various eye drops to try with my finicky gas permeable lenses. Her staff is excellent, as well, and for as long as I've been seeing her, she's had the same assistant, the same optometrist, the same contact lens expert - the longevity in this office just says something. Also, she hates waiting at the doctor's office, so she works hard to stay on schedule, which I so appreciate. Doctors who realize that their patients' time is valuable, too, are much too rare. I'd recommend Dr. Lindsey without reservation.

The staff is kind and helpful. The Technician, Trevor, was amazing patient and understanding to my…read more82 year old husband who is very hard of hearing and in a wheelchair. Best exam we've had this year! This was an appointment for a second opinion due to poor results from previous cataract surgery, so he has had multiple exams. Dr Vendal was very kind, knowledgeable and explained the findings and the way to move forward. I am less anxious and very grateful to her and her whole team. Highly recommend Dr Vendal to take care of eye health.

I had a terrible experience It was my first time and I went…read morefor a check up Besides waiting at least 40 minutes for the doctor to finally see me, I was told I have to pay $50 ( on top if the $150 fee for the visit) for them to give me my new prescription In all my years I never had an ophthalmologist charge extra to obtain the prescription! Plus the doctor was patronizing and borderline arrogant I will go somewhere else

Excelled doctors and opticians that spent so much time with explaining everything to me. The staff…read moreat the front desk were wonderful as well. Just moved to Austin and finding new doctors can be daunting but I felt right at home here.

Dr Packer was great and very thorough. The staff was engaging, kind and efficient. Loved the office…read moreand the frames they had available.

I have had a long history of treatment with Dr. Armie Harper, since 2013 when he treated me for a…read moredetached retina, which was a successful procedure. Ten years later I have 20/20 corrected vision in that eye. In 2022 I had a detachment in the other eye and while its still in the process of reattachment, Armie has been helpful and wise at each step along the way. He and the entire staff at Austin Retina are outstanding. I hope you never have to be treated for retinal problems, but if you do I recommend Dr. Harper and ARA w/o hesition.

I was recommended to go to him by my mother. She NEVER likes anyone, except Dr. Harper! I started…read moreseeing him and I love his bedside manner. He thoroughly explains the tests, your condition, and your treatments. He also answers your questions without making you feel like you're an idiot or bothering him.

I had my eye exam appointment yesterday --my first time visiting this clinic--and I can only say…read morethat I had a wonderful experience. I was treated with kindness all the time. The assistant and Dr. Raymond Carneglia explained everything regarding my results. I arrived 5 minutes late and left the clinic about 20 minutes later. Easy, fast and great.

$268.00 for a contact lens exam…read more That is not a medical bill. That is a ransom note written in optometry ink. Two hundred and sixty-five dollars to look into my skull windows and tell me what shape of plastic disc belongs on my eyeballs. I did not walk into your office expecting a luxury spa treatment for my corneas. I expected a routine contact lens exam -- the same basic exercise I have had before, including through this same business, at roughly a quarter of the price. So when the bill came back at $268, I had the distinct feeling of being mugged in broad daylight by a phoropter. If this exam was going to cost $268, that number should have been made clear before the appointment began. Not whispered through paperwork. Not hidden in a fog of billing codes. Not revealed at the end like the final twist in a bad carnival scam. It should have been stated plainly, directly, and unmistakably: "Before we begin, this contact lens exam will cost $268." Had I heard that sentence, I would have stood up, thanked everyone for their time, and walked directly out the door in search of a business operating somewhere closer to reality. This charge is outrageous. It is excessive, poorly disclosed, and completely unacceptable. No reasonable person would expect a routine contact lens exam to cost $268 unless that price was made brutally clear in advance. I am asking you to review this charge and provide a fair adjustment or refund. And I want to be very clear about what happens if this is brushed off. I will not slink away quietly and absorb this nonsense like a beaten insurance animal. I will share an accurate account of this experience everywhere people look before choosing an eye care provider -- Google, Yelp, Facebook, LinkedIn, neighborhood groups, local forums, and any other digital town square where people still value being warned before they are financially body-slammed over an eye exam. Call it social media shaming if you want. I call it consumer hygiene. I will not lie. I will not exaggerate. I will not invent a single detail. I will simply tell people the truth: I was charged $268 for a contact lens exam, the price was not made clear enough before the appointment, my prior exam through the same business was roughly a quarter of that amount, and I would never have agreed to proceed had I known the cost. This is exactly the kind of customer experience that deserves sunlight, noise, and a long paper trail. Review the charge. Correct it. Explain how a contact lens exam became a $268 ambush.

I went to Spark Eye Care this morning and was extremely impressed with Dr Plummer, his awesome…read morestaff and amazing offices. Dr Plummer took the time to explain my issues in a language I fully understood and he carefully explained my options. I cannot remember the last time I had so much confidence in a medical practitioner as I did today. For anyone looking for first class eye treatment in a welcoming environment, look no further than Dr Plummer. (My wife is now going to register with him !!!)

Jamie helped my mom with her replacement eye glasses! The puppy ate them and I am glad we got the…read moreprotection plan.

Aftercare from the procedure is very lackluster here. I've had chronic dry eye, light sensitivity,…read moreand poor night vision since getting LASIK performed here in 2022 and was assured that these issues would clear up in the following months during a follow up I had. They have a 6 month window after the surgery where you're able to get checked and a 2 year window for any actual "enhancements" to be done. The issues never improved unfortunately and I'm now beyond the window where any additional care would basically require me to pay the entire cost for the procedure again. Their website has a page criticizing other clinics for their "lifetime guarantees", but my friend was able to get a correction done five years after his initial surgery and he had less complications than I did. I would suggest looking elsewhere.

Operates as a well oiled machine, once you get passed the front desk. I guess they were backed up…read morethat day. Dr Storey made me feel like I was in great hands, and he was going to fix my issue. That's all I can ask for. We shall see...

Review for Austin Retina, San Marcos, TX…read more I arrived early for my scheduled 9:30 a.m. appointment (checked in at 9:00 a.m.) hoping to be seen on time. Unfortunately, I was there until 12:45 p.m. before my visit was completed. Nearly four hours in the office for a single appointment felt excessive, especially since I had no indication beforehand that the process would take this long. While the staff were polite and professional, the extreme wait time made for a very frustrating experience. Patients' time should be respected, and better scheduling or communication about expected delays would have made a big difference.

AVOID!!! I chose…read morethis eye doctor's office because it was conveniently located near my workplace. Unfortunately, what I expected to be a simple eye exam turned into a frustrating and unprofessional experience. When I booked my appointment, I specifically stated that I wanted **traditional pupil dilation**, not photo imaging. When I arrived for my 5pm appointment, I was told I had "signed up" for the $50 photo imaging instead -- which is **not covered by insurance**. I explained that I never agreed to this, but the staff told me that because I had a 5pm appointment, dilation would "run the doctor over schedule." That is not my responsibility, and it felt like pressure to accept an unnecessary upsell. From that point on, the experience felt rushed. The exam did not feel thorough, and I left feeling uncertain about the accuracy of my prescription. Sure enough, when I compared my results to last year's prescription, this year's exam claimed my vision had *improved* -- despite the fact that I came in specifically because my vision has felt worse. That raised major red flags about the quality of the exam. On top of this, the office aggressively pushed expensive add-ons -- from luxury frames costing thousands of dollars to lens upgrades -- which felt more like a sales floor than a medical practice. I later learned my coworker visited the same office the same day and had a similarly uncomfortable experience. We both work in the medical field, and we agreed this is not how patients should be treated. I called to speak with the manager afterward. No apology. No offer to re-check the exam. No attempt to resolve the situation. I've since spent over an hour on the phone with my insurance to arrange a second opinion elsewhere. If you're looking for patient-centered care and a thorough exam, I'd recommend going somewhere else.

Went to get my eyesight tested, while the doctor did a good job the person after tried to pressure…read moreme into buying glasses immediately for an overpriced amount. I was supposed to return 2 weeks after my appointment to get contacts but were SOMEHOW unable to order them even after 2 months. It took another month of calling and threatening to file a complaint to receive my contacts prescription. Would not recommend to use them as the office is not very good