Update and last post about this since this incident happened which I was apparently on the Leading Edge of there have been tens of thousands of Kias that have had the same problem across the United States and at this Kia dealership, it is so bad that you can't even get engines apparently, nevertheless the way I was treated in the almost $6,000 that was drained from my pocket we're absolutely disgusting and the fact that this dealer which I had been going to for more than 30 years along with my family capitulated in this fraud is even more disgusting, but hey they made their profit who cares right buyer absolutely beware and stay the hell away from Kia's and Hyundai's, is there still tens of thousands of complaints about these cars engines failing, and Kia does not do a damn thing about it, imagine that read more

Hate to do this, but look elsewhere for service. They will leave your car covered in grease and oil on the outside and especially on the inside. This happened to 4 of my families and friends cars (One was an all electric). They will lie straight your face and say this will fix major issues they know their dealership needs to work on just to get you out of their office. Don't expect any of the service people to have pride in their work...it's all about making more money and billable shop hours. There is so many other Kia shops in Portland area to ever give your car to these hacks and liars! read more

Weston Kia - Oil and grease pulled off from drivers door, steering wheel and seat. - Auto Repair Near Me - Gresham, Oregon

Was treated horribly by the service department. Will never deal with Weston Kia again. Went to Beaverton Kia and they happily took care of the issue right away. ***WESTON KIA SUCKS*** read more

Jorge, Ahmed, and Mike were members of the dealership that have my gratitude and respect for their welcoming demeanor and knowledgable service. I wish I could remember the names of the others who have supported my wife and I before. But some visits we were in and out so fast; it was an afterthought! Not only the people in the front but the workers being the curtain have also been top tier. The service department has consistently provided quality repairs each time I've needed them. read more

Wonderful customer service when dealing with both the sales and service side. Best prices around compared with other Kia dealers. Competition isn't even close. They're worth the extra 30 minute drive to get to! read more

If I could give Weston Kia 10 stars, I absolutely would! Words truly can't capture the depth of gratitude Ibffor this dealership and the integrity, honesty, and unwavering support I've experienced since purchasing my first Kia here back in 2016. The buying process was so smooth, and over the years, the service department consistently took excellent care of me and my car. In December 2023, a major issue came up with my vehicle -- one of the early EV models -- and what could have turned into a total nightmare was handled by Weston Kia with the most exceptional service I could have hoped for... and then some. They took incredible care of me and others affected by the same issue during what might honestly go down as one of the biggest challenges in Kia's history! Yet through it all, they showed up with grace, professionalism, and true customer care. This is sincerely the only dealership I would consider purchasing a new car from. The peace of mind you get from knowing a team will stand behind you when it really counts and, especially when it comes to your car, is priceless. Thank YOU Thank YOU Thank YOU to everyone at Weston Kia who has supported me over the past 9 years -- especially Dan, Diego, Carlos, and the Westons -- for setting a gold standard in what it means to build strong, long-term relationships with your customers. This is a true legacy dealership. I look forward to many more years of doing business with you all Weston!! read more

Weston Kia - The dealership - Auto Repair Near Me - Gresham, Oregon

Impeccable service as always! I will never go anywhere else to get my car maintenance done.

We had a very disappointing experience here. We currently own a Kia Soul that needs some work (new catalytic converters), and Weston reached out to see if we'd be interested in trading in for something bigger. My husband spent an entire week working with them via phone and text to avoid wasting anyone's time. They had our credit info, our budget, and our trade-in details. They assured us the deal was exactly where we wanted it and told us to come down. The moment we arrived, the "pre-negotiated" deal vanished. Suddenly, the down payment was much higher, and the monthly payments were 2-3 times what we had agreed upon. When we held our ground, the salesperson actually said, "If you're just looking to get into a car... let's look at something else." We weren't looking to "just get a car"--we already have one. They clearly assumed that because our current car needed repairs, we were desperate and could be swindled into a bad deal. If you are looking for an honest, transparent sales process, go elsewhere. We had a much better experience at Dick Hannah Kia in Vancouver. This dealership wasted our time and used predatory tactics that would have easily fooled someone less experienced. We won't be back. read more

Hector Brambila, José Mendoza, and Mike Amini were really great helping me, I was in caught in a bit of a bad situation with my old car, and they were able to help me get the all new 27' Telluride thank you guys for your help read more

Weston Kia - Telluride 27' - Auto Repair Near Me - Gresham, Oregon

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I bought a car for Weston Kia and Tyler was my salesperson and he was amazing. He walked me through all the details about the car and was very knowledgeable, professional and when I had questions and concerns he was quickly to get back to me and resolve any concerns I had. I would highly recommend Tyler and this dealership! read more

I would highly recommend working with Carter, he is an amazing sales rep and his empathy and professionalism speaks volumes. I firmly believe Carter could sell a fish water and the fish would swim away happy. I warmly welcomed in and was treated better than the other 7 dealerships I went to. Carter also did a fantastic job getting me deals that no other dealership could offer, I left feeling confident I got the best deal possible. read more

Weston Kia - Auto Repair Near Me - Gresham, Oregon

Very happy with Jordan Yasui in service department. Trust him and know he is looking out for our car.----John L.

Love my new 2025 kia Sorento!! Isaias truly made my first car buying experience smooth and great. I appreciate the Weston Kia team getting me in my amazing car and great communication. Bought and picked up car same day! :) read more

Weston Kia - Auto Repair Near Me - Gresham, Oregon

This is one of the worst place. Manager and the senior manager are both ripping people off there. They are playing games. Never buy a car from this place. They lie to your face and don't accept their faults read more

Having left the west side with a bit less juice in my Hyundai Kona EV than I probably should've, I was grateful that Joe Longwell graciously let me plug my car in at their DCFC to add a bit of range, so that I could get back to the west side after my appointment in Gresham. If you need a Kia, and they're great cars, do give Joe Longwell a call! I'm confident he'll take good care of you, too. read more

After a dismal experience at Beaverton Kia, my experience at Weston was enjoyable from start to finish. I found the 2025 Sorento Hybrid that I wanted and at a great price. I worked with Cameron Scruggs who was very friendly, knowledgable, and patient. He is true class all the way. I received an acceptable offer on my trade, and there was no upselling of any other product or service, though I did purchase an extended warranty along with protection packages but was not pressured to do so. The gentleman who handled the financial transaction (I'm ashamed to admit that I forgot his name) treated me like I was an old friend - conversational, light hearted, but also very informative. To summarize, I drove home with a smile on my face in a vehicle I love. Isn't that the way it's supposed to be? read more

Weston Kia - My new Sorento Hybrid - Auto Repair Near Me - Gresham, Oregon

Thanks Bella, and the entire team at Kia. I really appreciate your support and honesty during this entire process. I love my GMC! And, I will refer friends, family and patients to your dealership! read more

Weston Kia was one of the best dealership experiences I've had! My wife and I live in Bend and had a TERRIBLE experience at Team Kia of Bend trying to buy a Sportage, so we contacted a few other dealers including Weston Kia. We got a prompt response from Michelle who answered all of our questions and offered us a price that was over $120/mo cheaper than the Bend dealership quoted us for the lower model! No shady tactics or pressure, just fast, clear communication. Michelle even held the car for us for a few days until we could make our trip down to Gresham. When we showed up she had the car ready, and we even ended up getting a free upgrade for interior and exterior coating. We all had a good laugh with the staff about the Bend dealership's shady tactics. Can't recommend Weston Kia enough! read more

We worked with Carter in sales and he was amazing. I highly recommend working with him if you choose to purchase from here. He's the only reason I gave stars at all. He's polite and works hard to find the car to fit your needs. Sales manager... not so much. His attitude rubbed my husband and I the wrong way. *Note: the quote they give on their own dealership website for trade in is NOT the quote you will get when you walk in the door. They give you the normal runaround crap as to why. In fact the quote they gave us was way lower than what other dealerships had offered us (by 5-10k). So if you buy a car here maybe sell it somewhere else first. read more

I was a customer of Weston Kia for over 10 years, then the service department completely changed when Kris left and a couple of other service advisors before him. It just wasn't the same there, and the service was terrible. I will no longer take my Kia there. You are better off finding another place to have your vehicle serviced. read more

Great , honest dealership! We bought a one year old 2017 Nissan Titan Truck in 2018. Together we negotiated a great price and bank loan to meet our needs. I normally don't buy extended warranties because there always seems to be a loop hole when a problem arises, but glad I did. Turns out in 2024 a cylinder wasn't working in the engine and we needed a brand new engine! I was prepared to hear it was not covered, especially since it was a $10,000.00 Job and we moved out of state. Dan Schofield at Weston Kia, Stark St, with no hesitation honored our repair bill and paid the total amount directly to our local Nissan Service Department. Now that's exceptional customer service!!! We are very grateful for him coming to our rescue, so to say! Thank you, Dan!! read more

If they had "zero" stars, that would be the rating for this Weston Kia crackpot business. This pathetic Kia dealership is the worst repair shop in the region. Slow, incompetent mechanics, charged for non-performed services, didn't even charge the battery before supposedly running charging system tests, no "loaner" cars for service timeline, kept the car for three days costing me $150 for a rental car, and another $200 for an oil change and a bunch of excuses along with unverified test reporting, which was all that was accomplished in the three days pathetic "circus act" charade. Go somewhere else, anywhere else except a Kia dealership. Then thank me later... since, unfortunately, the other Kia dealerships in the region are sadly no better. read more

I needed service in my 2019 Kia Soul. I scheduled an appointment on their website for two days out. Got there in the morning to find a short line for the service managers. Paperwork was done quickly and I was advised that they could also do the free warranty service if I had the time. I did but had planned on waiting. Service manager pointed out that the courtesy van could take me home and pick me up again. Once home, I got a call an hour later to say everything was complete. Van driver was at my door in 15 minutes and I was back at the dealership, paid for the service and on my way before noon. Future service items were noted and I'll get them done as soon as I have a little more cash. In and out for less than $100. Well done. read more

Update on my 2018 Kia Soul. Well after 1500 dollars and 2 car rentals later my Kia is using oil again. I was told I was good to go and it would not be covered under the Kia warranty.. they made no effort, (despite repeated requests) to submit paperwork to my extended warranty company. Basically they put a band aid on the problem and less then 2k miles later my car is out of oil once again!!! Thanks Kia read more

We have been spending many months shopping for just the right car. Kia's were not initially on our list to even look at. We drove across town after test driving a 2025 Telluride at beaverton Kia we drove all the way to Gresham to work with their team. From the moment we pulled in we were greeted and felt like our business mattered. We didn't one hear the line "our price is our price" or "our price is in the window" or even "you'll only deal with 1 person start to finish" which honestly part of the fun last night was dealing with each individual person that had hands on our purchase. From Carter, a brand new salesman (this was his first sale) to Anthony who "made this the easiest car sale ever" to Lisa who carefully handled the financing and explained all the additional things we agreed to! To Russ who spent over an hot showing us all the features of our new car. Every one of these individuals had something to add to our experience! Huge new fans of Weston Kia! And our new car! read more

Weston Kia - New 2025 Telluride - Auto Repair Near Me - Gresham, Oregon

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I thought I was doing the right thing to go to a dealership to get the right part. I drove there to get a gas cap cover for my GMC terrain. I went to the parts department and was told that they were not made. Seriously? I found that rather amusing, considering I looked up the GMC website and they have aftermarket ones available for us that do not have Gas caps that want to keep our fuel intake, free of dust and dirt. read more

I recently had the pleasure of purchasing a Kia vehicle from Michael Motzer at Weston Kia, and I must say that the entire experience was nothing short of exceptional. From the moment I stepped into the dealership to the moment I drove off in my brand-new Carnival, every aspect of the process was smooth, professional, and customer-centric. The first thing that struck me was the welcoming and friendly atmosphere. All of the staff at Weston were all warm and pleasant, making me feel comfortable and at ease from the get-go. Michael, in particular, was knowledgeable, patient, and genuinely interested in helping make sure that I was satisfied with my choice. As a Black woman buying a car on my own I thought I knew what to expect but I was completely shocked when Michael treated me with respect. We had agreed to a price on the phone that both of us thought was fair, but I had seen videos on how dealerships will bait and switch or add on ridiculous fees, especially if you do not finance through them. I was legitimately shocked when Michael told me that they do not play those games at Weston and that he was honoring the price. Weston genuinely cares about creating life long customers and I, now, consider myself among them. I would also like to add that Nikita Blinov in finance was such a sweetheart and even though I didn't need their financing he was still very helpful. Thank you so much Michael and Nikita. I love the Carnival! read more

I bought a new car a few days ago. It started off great the salesman was very helpful & attentive. I was taking videos of various vehicles for my business partner to see if it was enough seats & trunk space. I didn't really love any of the couple choices they had & I told him that. The salesman said how great & overly caring that kia location is & he's been there over 20 years, knows the owner sons etc. He seemed really genuine & trustworthy. He said 10 years they've car is covered & I "wouldn't have to worry about anything." The "sale" took longer than Id ever experienced (I also have a new Mercedes & Nissan & both were a quicker, less stressful experience) their "system was down" so they stalled, it'd been a long day, I was starving, it was late & I feel somewhat preyed upon (a young lady there alone not in the best mindset). Regardless, He said 10 years they've car is covered & I "wouldn't have to worry about anything." He told me even though the system was down I had to drive the new Kia off the lot that night & not my own (to make sure it was a done deal). It was also before I was informed by financing what the ten year no worries warranty meant. The financing guy kept saying how newer cars are safer but can be a headache, have over 50 computer like compartments in them & a little error can be a big fix. He then tried to sell me an upgraded warranty because the 10 year "no worries" warranty doesn't cover any of that technology/more common an issue than not problems. I was appalled. Even Mercedes told me prior to signing what their basic protection covers & made no typical salesman false promises. They do have you sign a paper that says no one promised anything. I do have videos where I was told a 10 year no worries when you get a car from them they "really take care of their customers like I've never seen anywhere else do that's why I've been here 21 years" he also said if I gave a 5 star review he'd make sure I got 2 years free oil changes. I don't care about having my oil covered I care about the false selling & how difficult the sale was anyway with unnecessary high tec nonsense that made me come back a second day where I was notified I'd already taken the care off the lot (because I was told to prior to signing all papers) & also informed that 10 year blah blah blah doesn't cover a very important, very common issue in newer cars. I am sooo disappointed by them & will never again. Their bigger cars/more passenger vehicles have terrible trunk space also & a Suburban or Yukon would have been a lot better buy but they got me with that 10 year no worries false promises. read more

Westin Kia has been a gem to the Gresham Community for many (many) years! I got my first Kia Spectra here back in 2010, and pretty much ran the wheels off of it. Such a great quality car and really got the job done. there has been a few instances where I feel like I got myself in a pickle and they made it so easy to get out of it. We came back in March of 2021 and drove away with a brand new 2021 Kia Sportage. Process was easy, and while they want you to drive away with your dream car, they make sure not to pressure you, and find you the best deal that fits your budget. I already got my first oil change and their waiting room is very relaxing and comfortable. Maybe we got lucky, but feel very blessed with being able to own a brand new car! read more

I am absolutely fed up with Kia and as soon as I can rid myself of this car so I never have to deal with them again, I am. Kia service is so trash! I am currently pulled over on the side of the road to write this review because I am so frustrated with them. Since the beginning, working with Kia has been a NIGHTMARE! The first time I brought my car in to get serviced, a Kia employee stole $200 worth of gift cards from my car that were going to be used to buy winter coats for children in need. Kia's response was to take me to Walmart to buy $200 worth of coats/jackets (although the gift cards were to Columbia, big difference in quality). Next, only after a month or so of buying my car (brand new 2020 Kia Soul), it stopped on the highway, leaving me in a very dangerous position. Ultimately I found out the engine had to be completely replaced. My final straw is my Kia was broken into and attempted to be stolen and the service I just received from Kia was so subpar and lazy, I could've done a better job my own self. I just came in to get my window temporarily sealed and to set an appointment for an estimate. The guy did such a terrible half a$$ed job wrapping my window, I've only made it down the street and it's already starting to come off. Very little concern or solution for the fact that Kias are being stolen all across the country. THEN I was informed that there is anti-theft software that can be installed for free, however Kia has never even thought to inform their customers of this. If I could give zero stars, I would. Update: I called in to let them know my feedback and I was informed this wrap is not even supposed to be used on cars that are being driven. Even though the employee was fully aware that I was going to be driving home and every where else until they can properly replace my window. They are just extremely lazy and do not care about their customers read more

Weston Kia - Auto Repair Near Me - Gresham, Oregon

I booked an appointment for service on their website because they refused to answer their phone. I arrived at the service department this morning and was told I had no appointment. The guy behind the counter scheduled me for the following Saturday but I will not return. Since Chris left the service department has noticeably declined. I have taken note of the many negative reviews on Yelp over the past year. So sad to realize that this business cannot sustain a standard of excellence which gave me such confidence in the past. Management needs to note these failures and address their customers concerns. A dealership is only successful after placing customer satisfaction as its first priority. Not to mention answering the phone when people call. read more

My experience here has been fantastic. Carlos Vazquez was more than helpful. What a great person, knowledgeable and considerate. He made my visit so easy. read more

The absolute worse experience at the service department. I am on a tight schedule so I made an appt to get my Kia Sportage serviced. The appt was at 9 and the service person told me it would be an hour and a half (which is a little to long but I needed the work done). I go inside an their internet was down so I could not work and then when 1030 rolled around they had not started on my car so I had to leave because of work. I do not think they understand what the definition of an appt. is and their lack of professional attitude about the wait was not OK. The only reason I went was because I had a free oil change. I will not go back and will pay a professional shop to do the work. Additionally, there were 3 other people just as pissed if not more pissed that the wait was 3-4 hours. read more

Actually zero stars. Awful customer service. Won't return calls. Told me my car was to be ready 3 separate times which we showed up for only to find work wasn't even started yet. Haven't diagnosed my car in 4 weeks. FOUR WEEKS. No repair date in sight. They still have my vehicle. No escalation. No action. No response. I've reported them to BBB. read more

We purchased a 2017 Kia Sportage brand new from this dealership. It has been in the shop now for three months. The first two and a half months were just to wait and inform us that they would not honor the extended warranty that was purchased with the car. They quoted $5700 to replace the engine. Since this was less than our normal repair shop, I reluctantly agreed. One week later, they informed me that they also need to replace the entire exhaust system, for only another $4300. At that point, I wished I had our regular mechanic replace it. For an added bonus, they said it would be two more weeks before they would complete the work. I have another 12 month or 12k mile warranty which I now know is absolutely worthless. This is the second time they have held my car hostage for over three months. I write this not out of spite, but out of obligation because between the dealership and Kia corporate you have no means to obtain any level of customer service. I was prepared a year ago to buy a new Kia Sorrento. Now I will never buy another Kia and would recommend at the very least, thoroughly investigating the dealership if you do. Weston Kia has been criminal in their service and exorbitant charges for a vehicle under warranty. read more

I recently had a fun car buying experience at Weston Kia. Keith was friendly, knowledgeable, and highly stylish. He helped me find the perfect vehicle for my needs and made the entire process smooth. The purchase was straightforward and easy. This is the BEST experience I have ever had buying a vehicle. I highly recommend Weston Kia to anyone in search of a new car--ask for Keith Stokoe. read more

I had the pleasure of securing a brand new Kia shortage from Ruslan. He had answered me very quick and was able to get things done as soon as I was ready. Had me in and out with little to no hiccups! Thank you. read more

Impressed. Kia management stepped up to our grievance. The manager, Anthony reached out directly and requested an opportunity to address our concerns. First off, he was humble and showed empathy towards our deficient Customer Experience, explained where the gaps in communication were and was willing to close the gaps. At all points during the conversation, he was humble, polite and at every turn exhibited willingness. In the end, he addressed our concerns and corrected the experience. A+ for effort and going above to uphold their dealerships' reputation. I am buying my next car from Anthony! read more

I did a lot of research before purchasing a new car. Also checked out another Kia dealership in the area but felt much more comfortable at Weston Kia. Steve Olson, the salesperson who worked with me, was awesome. I made two separate visits to test drive the car. No pressure to close the deal on my first visit. Steve was patient and willing to answer a raft of questions about the EV6, as it's been a bit of a learning curve to purchase an electric car. He's still answering my questions two weeks later! I got a fair trade-in price for my Honda Accord and I feel that-- as a woman buyer-- I was treated with respect by everyone at the dealership. I highly recommend Weston Kia and will be sending friends (who want their own EV) to Steve Olson! read more

The place to go if you are car shopping. Beyond helpful, fair, honest and stands out from the competition. So much so that I drove from Washington to Oregon just to purchase from them. Jenifer the internet manager is exceptional at what she does and went above and beyond for me. Thank you! read more

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