Went in looking for a truck to tow our camping trailer. Our salesman told us a Silverado 1500 LT would meet our needs, but would only give us prices and info on a 3/4 ton diesel that he pulled off the computer. When we stood our ground and requested a price range for a 1500 he told us he couldn't get that information because the "website was shut down for the weekend." It was Saturday morning and he had been on getting price for wrong truck. No test drive, no looking at what they had. We were told he would see what was available and he'd call. We left our info and went to Ford and got to test drive multiple trucks. We get a call from salesman today who says he found a couple of trucks we may like. We have to come in and make a commitment on a truck and then he would have it delivered. He wanted us to buy a truck sight unseen. I told him I was uncomfortable making a deal without having ever seen or driven the truck. He said it was standard practice at that dealership. So, unless you like some surprise with a $44k investment, don't go to Westside. There is a Toyota, Ford, and other dealerships within a mile. Us- we are going Ford. I got to see the trucks I was considering. read more

Reviewing the used car sales here. We recently transacted a purchase (about 2 weeks ago) that seemed to go smoothly in the beginning. They tell us we are approved for financing and then we have to place a call to the finance company to be surveyed, which left an uncertainty in the approval; however, the financing went through. Found the car to be without a spare tire; the dealer is ordering the tire and still has not called us with a status. Apparantly this is a state law that a tire has to be provided! Anyway, we will pick this up with the plates when they come in. I would say to be cautious here with the salespeople and numbers dealing, but overall we left with what we thought a fair deal overall, considering what we had to work with. The initial salesperson has left employment (wonder why!?) with the dealer so we are dealing with the used cars sales manager on the remaining items. Doing the Dave Ramsey plan, downsizing, and lowering our car expenses...we found a good Nissan with low miles, and hopefully as high MPG as we researched. Let's see how Westside finishes the promises made... read more

Thanks for overfilling the oil on my Corvette. Had to pull off the underbody panels to drain the oil spilled and overfilled. How many cars a day do these guys change oil in? Pathetic. read more

Westside Chevrolet - Underbody - cleaning up their mess. - Car Dealers Near Me - Katy, Texas

I bought a new engine to replace in my 2007 Chevy Tahoe, which cost $11,000 plus another 1,000 in other maintenance, They had to replace the engine TWICE. the second engine replacement was due to the spark plug wire grounding out on the engine.. paid for new ones..which makes me think I didn't even need a new engine just spark plug wires so here I am out 13,000 for spark plug wires and misdiagnosis. They didn't put the engine cover back on, and then tried telling me it would be $60 because they didn't know if it was on there or not when I brought it in. Because they fired the service tech Tom who had been my customer service representative since day one. So that is frustrating when you build a report with someone and then the new guy doesn't know anything -not his fault. But highly unprofessional. And I explained that my car had gotten a new scratch on the front passenger side, and that I know my car isn't brand new but i do care for it. Then it comes back again with a gash in the front. This was after I mentioned being careful. Reason I took it in again was because the AC wasn't working they told me it would be 260 because the ac blower motor was grounded out, took it to another mechanic and it was the resistor, $40 part. I am extremely upset and will drive out of my way to see another mechanic who won't nickle and dime you when I do need a new vehicle or I'll buy a Ford because my husband's 05' f150 truck has more mileage and is still going strong. don't waste your time and money here! the service department is nice but get a new mechanic. or a whole new mechanic department. ridiculous. read more

Westside Chevrolet - Car Dealers Near Me - Katy, Texas

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I recently got my 2014 Camaro 1LE fixed at Westside Chevrolet collision center. The work was done right the first time and it was done in a timely manner. They kept me informed as the process was going on. One of the best experiences I have ever gone through. I would highly recommend this body shop to anyone!! read more

We just purer chased number 13 from Westside Chevy and number 11 from Kip Kaimen. We love our Trax! I did not think they could meet my terms, but they did. Go see them! Thanx!!! read more

I recently purchased a new car from this dealership, and I would recommend them to all. I am very happy with the service now, and will continue to go there for service and future vehicles. read more

Poorly ran dealership from the buying experience all the way down through the finance and service departments. I should have went to Maik Haik Chevrolet. My buying experience was terrible. During the process, the salesman was not transparent with pricing. They offered to give me $500 trade-in for my 2008 Mitsubishi Lancer. Finally someone at the dealership with more experience had to step in to help the transaction. After pulling my credit 5 different times later without my knowledge. I was able to agree upon a price (which later wasn't a good deal at all). My experience with Finance department: After signing the paperwork and getting the extended warranty for my new car. I went back in less than a month later to have my extended warranty cancelled. Do you know it took several phone calls and almost a year later for my auto finance company to get the refund from that $1,300 extended warranty that I had cancelled within the month of buying my car? The dealership had no explanation as to why it took so long and quite frankly wasn't apologetic. My dealings with the service department. First off the new car i bought did not have a full oil life. So within weeks of having the car I had to get an oil change. After telling my salesperson who sold me the car about this. They gave me a free oil change outside of the 2 that Chevrolet gives their new car owners. When I tried to get that 1 free oil change that the dealership gave me. They took 1 of the 2 free oil changes from Chevrolet even when I deliberately told them not to, because I live closer to Maik Haik and not Westside Chevrolet. Do you know the service manager at the time called himself getting upset with me and ripping up the paper in front of me and everyone else that was in the service department near the cashier. 2nd run in with service: So after buying my new car. I noticed there were weird yellow spots on the roof of my car. I brought it to Westside Chevrolet's attention. They tried to clean it, but it wouldn't come off. So they replaced the inside liner of my car. Well, after waiting 3-4 days to get my car back, I noticed a huge bump in the new liner near the sun-visor. Westside Chevrolet told me to wait until the end of summer to see if the heat would smooth out the bump. It of course didn't so when I went back to Westside Chevrolet to have them replace the liner again. I had to almost open up a new complete service ticket even though Westside Chevrolet has been the only dealership to touch my car and inside liner. The man I had to deal with was fairly new to the dealership ( which was no issue). However the issue came in when I noticed my light in my glove department box was not working. So I brought it to his attention. He spent all of 2 seconds looking at it and refused to open up a warranty ticket with Chevrolet. After being disappointed in his "decision". I told him ok just handle the liner than. Well he made it up in his mind that I walked of angry and upset so he didn't think I was going to get my liner fixed by them. I opened this ticket with Westside Chevrolet before Thanksgiving and had to follow up with Westside Chevrolet multiple times to see when the parts were going to come in. The guy NEVER put in the parts request. So I got Chevrolet involved to light some fired under them. Literally 4 months later I was able to get this replaced. 3rd run in with the service department: Once I had my linear replaced. I noticed my EZ tag was missing. I brought this to the dealership's attention and they were not able to find the ez tag after giving the people that worked on my car direct instructions as to placing the ez tag back on my windshield. Get this! The dealership called me back seconds after I drove off to tell me that they do remember seeing my EZ tag in the hand of one of their workers and he told me to cancel my EZ tag account for fear of someone had stollen it and might be using it illegally. Westside Chevrolet, so are you telling me that you hire thieves to work on people's cars that contain valuables? If I could I would rate them a -5 star. read more

I had my car detailed here and the service was out of this world amazing!! The staff and owner were friendly and helpful - not to mention my van. And out sparkling!! Thank you & I will be back ;) read more

I love it here, you get an oil change, tires rotation and car wash for $39.99!!! Take notes other Chevy dealerships, I drove 11 outta my way to get here. That's How much I love it!!!! read more

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Fantastic service every time that I go there to purchase a car or get service on them. The sales team and the service team (including the always smiling cashier) are top-notch. I have purchased 8 cars from salesman Rowdy Robertson during the past decade and would never consider another dealership. I purchased my Honda from the used lot several years ago and they are more than happy to service it from the oil to body work. read more

At this point I've exhausted all of my options. I purchased at brand new 2016 Malibu from West Side Chevrolet. I purchased the extended warranty. In June I went to the dealership while my car was under warranty I was told I had an oil leak. I asked the service advisor why didn't they fix it. He said it's probably just from the oil pan don't worry about it. Of course I trusted the service advisor, bad idea. Moving forward to November I had a MAJOR oil leak and I'm out of warranty. I go back and forth with the service manager they agree that I pay 40% of the bill and they cover 60%. I was told the bill was $1915, I paid $833. However when I went to pick my car up the total bill was only $1328. So I email the manager that's over the dealership and explain the situation. I tell him I want my refund off $279 and that my car was making noises and wasn't driving properly as expected no reply. Well what do you know I still have an oil leak. So I call GM customer service. West Side Chevy tell GM they will contact me about the continued oil leak within 24 hours. They never did. I was advised by GM that there was nothing that could be done, because the dealership is independently owned. GM issued a gift card and said have a great day. The rep suggested I that I dispute the charges with my bank. I disputed it with Bank of America and I filed a complaint with the attorney general. The dispute is pending, but it's been a month. The attorney general hasn't replied. Well yesterday as as I'm driving my car sends an alert that engine power reduced. Now I have a oil leak, can't drive over 40 MPH, and I forgot to mention they destroyed my auto start. Can someone give me any suggestions? I didn't have $833 to give away. read more

This is far most the worst dealership in Katy!! The service department is horrible. Each time I go it's the long wait ever. My warranty is current but each time I am told give them time to see if it is covered. This is not the first this has happen. I don't dealing with Shan. His details of the problem with your vehicle is always long and drawn out just to tell you they don't have a part. read more

The trade-in of my Chevrolet Silverado, and more importantly the purchase of my new 2017 Camaro went extremely smooth. Ryan Crandall was an excellent salesperson that made the purchase experience go smooth. Almost immediately after I got home with the car, I noticed a couple small flaws in the paint. The communication in order to get quick service to rectify the situation was slow, however once Ryan was able to connect to me. He immediately assisted in getting my car paint flaws corrected perfectly. He also assisted me in getting a new Camaro loaner at no cost. Overall the experience went very well, and Kudos to Ryan for a great job! read more

I have used Westside for service on a 2015 Traverse and have only good things to say. Very welcoming personnel, nice pricing and delivery as agreed. They reply quickly on the phone and are very forthcoming. Now my oil life is at 0% so I'll have the pleasure of visiting Westside again this week :) read more

This is your typical showroom. If you are going to buy a car here, new or used, then do your homework. I was with my husband for his purchase and he was basically going to roll over and play dead with whatever they offered. It's very cliche - the whole "let me talk to my manager" act and all of that was done. In the end, we got a decent deal on the car he wanted, so we can't complain about that too much. My husband seems pleased otherwise though with his car and his experiences with their service staff since then. read more

Very pleased with purchasing autos and with service! Always our "go to" for new vehicles and for service of our existing vehicles! Great people and great dealership! read more

Decided to give there service department a chance at redemption. Had my recall done, and noticed instantly that the tire pressures were off as soon as I drove away. They told me to drive it and the tires would warm up and the pressure would equalize. If not bring it buy tomorrow. It did not and called to make an appointment to have it done. They told me the soonest it would be able to get done would be in a week. Came back and told me there would be a charge to fix it. After a half an hour told to service manager and said no problem, took the keys drove to to get fixed. Conclusion; Still needs improvement but headed down the wright path read more

The service department was not very organized or professional. I waited in my car over 30 minutes in the service lane just to be told that they would not be able to do an electrical diagnostic. The technician who initially came to my car said that everyone they had helped so far were only getting oil changes, which was a lie. I then spoke with the apathetic service manager to let him know that they should have some sort of signage to say they are only equipped to do oil changes on a Saturday morning if this were the case. He then conceded that some people were in fact getting other things done but they still couldn't do my diagnostic. I made him aware that their customer service was lacking and that I would not be returning. The thing I value most in a repair shop is honesty and integrity and the service department staff at Westside Chevrolet lacked both on this occasion. read more

Horrible Customer Service, I spoke to the GM Jay he then referred me to a sales rep named Geoff. Long story Short I picked out a nice Corvette to lease, Geoff with Westside ran my credit and said Car would be ready the following week, I called Geoff on the following Monday and he said they sold the car... Also, now no one will call me back and they ding my A plus Credit score. read more

If you have a problem with your vehicle be sure you plan to have money for a rental, time for missed work and stress! I've been in 4 times within the last 3 months and the service department has been crap each time. Takes hours and/or DAYS to even diagnose your car and NEVER have loaner cars. Funny thing though, If you contact management and corporate your car gets diagnosed and a loaner car becomes available. The Chevy Cruze and Malibu (loaned to me for one day after waiting 5 days) both run like crap. I don't feel safe at all in my Cruze. Also, the Malibu was new and the drive/engine felt horrible. I hope I never have to set place in this dealership again. Gina G. - Katy TX read more

within the first 30 days of having my car. I had to get the tire sensors replaced the light came on the day I drove it home. And now the heater stopped working in the car. Will never buy from here again Nor recommend anyone going here. Salesman claimed they were a reputable dealership and that I wouldn't find a car with these kind of issues here. read more

I recently purchased a vehicle from Westside. The car buying process was a lot faster than i thought it was going to be. But there were a few things that I wish were different. My car only came with one set of keys and they wouldn't give me another key, i had to pay for it & when you buy a new car from most dealers that put a full tank in it for you, they only add five gallons to your new car which is kind of cheap. If you're giving them over $20,000 i think they can afford to give you a $30 fill up. read more

We went in looking for the best deal on the latest model of chevrolet truck. The team mentioned the last 2014 unit for clearance along with the incentives + pricing. We at first thought it was a bit much and requested to be shown newer models and used models. After realizing that the 2014 was practically new having only 2720 miles and that the used/newer models was both more in price. Plus the appearance of the 2014 was much better (more chiseled). The sales team was friend and we didn't get the feeling of being lookced down upon but more of an assistive/caring feeling of how things may be improved. overall, we felt like family. read more

Wow. So it's a fleet vehicle and Westside Chevrolet said they couldn't fix the issue. Not sure if this is a Chevy recall or them having poor mechanics. Nonetheless we will be getting a new fleet vehicle. Yea read more

Texas seems to be all about pickup trucks. It was refreshing to walk into a Chevy dealership in Houston, and this was the fourth dealer in the area, and be met by not one, but two sales guys, who understood the vagaries of selling a Volt. Of course, there was some negotiation, but it was all pleasantly and promptly handled. I move around the country quite a bit, but when the lease falls due on my new Chevy, but if at all possible, I shall be going back to Westside in Houston. That may be earlier than I expect as my wife and son are both going to be in the market for cars in the coming year. Thanks guys (Art & Kip) read more

Had a recall notice. Made reservation. Was given all vital information up front. All work was done timely and as stated. All went well.

Service Department is a joke. Don't take it there. Make sure you log your miles before dropping off your car. Good luck trying to get someone on phone. 2 times I took my Vette It was a huge disappointment read more

Saw an awesome deal online for a 2021 Chevrolet Z71 Colorado. Got in touch online with a representative, Corey Splonick. Scheduled a test drive same day. Corey was informative and efficient with handling my business. As a woman I didn't feel uncomfortable at all thinking I may get screwed over. Two hours later I was in my beautiful new Colorado! So far, so good with mechanics, electrical etc and Westside's follow up reps have been professional and courteous. read more

I had a great experience and was treated 2ith respect and courtesy. I highly recommend this dealership!

I had an excellent experience purchasing a new truck at Westside. The sales associate, Kyle Sims, was very professional and gave a great run down of all the truck features. I felt I got a great price on the truck and it was a bonus buying from a US Marine on Memorial Day. If you're in the market for a new vehicle I can recommend working with Westside. read more

Best Chevrolet dealership I've been to to purchase a truck and service! Salesman was direct and to the point, no hidden agenda! Been there for service twice and all the staff was helpful and polite. Be back there this week! read more

After the second time replacing the back window there is standing water on the passenger front floor. After changing out my tow mirror the manual mirror was replace with an auto fold the service manager Joe said if i want to buy an auto fold they would change it out lol i paid 70 thousand for the truck i will never buy or get service from this dealer again and i will let everyone know how bad the service is at Westside Chervolet i contacted GM also and have filed a claim on your dealer cause mold is forming on the floor. read more

I bought a new Chevy Suburban. NICE vehicle. But, i could have bought it anywhere, and the customer service (been in half-dozen times since) is awful. The people there clearly do not like working there. Don't expect anyone to go out of their way to do anything. ALSO, to schedule an online appointment you have to know the "trim" on your car (?????) or it won't let you schedule an appointment. You'll be forced to call in and talk to someone who would rather be playing solitaire. read more

Worst place ever! I've been waiting on a part for over 6 months and every time I come in everyone looks half stoned and has no idea what I'm talking about. The collision center is a joke, ruined my paint job with weld burns and my blind spot indicators are backwards! Not one of the managers know what going on and can't solve anything for you. I asked for store manager cause I've tried all the others and when we went out side I spoke up so he could hear me since it was much louder and we are wearing mask! He then proceeded to say I need to calm down then walked away and went back inside and wouldn't help me! DO NOT COME HERE FOR ANYTHING! THEY ARE THE WORST REPRESENTATION OF CHEVROLET! Nothing is anyone's fault and no one can man up and just handle the problem and get a solution! read more

Avoid them like a plague if you can. My battery under warranty was replaced and they charged me $242. The advisor was literally cheated me suggesting I drained the battery and only after calling GM - do I realize that I should have never paid them. read more

I ordered black Chevrolet Badges for my newly purchased Camaro SS, when they arrived I asked Service how can I make an appointment to come in and have them installed on my new ride they said just come any morning before 8AM. I confirmed that I didn't need to make an appointment and they said just come in before 8AM. I drove from the Heights where I live all the way to Katy on a Tuesday morning arrived at 7:45 in rush hour traffic, when I arrived the service advisor told me they were to busy to do the work , also one of their detail guys had to go to court so they were short handed? I just drove 50 minutes in rush hour traffic to be turned away, no apologies. I asked if I could make an appointment this time to come back and again I was told to just bring it back the next following week before 8AM but not to come on Monday or Tuesday because they already told a lot of people to come and they would be busy? I asked if he needed my name or for me to schedule anything, once again said no! The second visit I was able to get the work done. Nobody apologized for me coming all that way the first time and I find it obsurbed that they would not make an appointment for me but to just drive out and hope they could service my car, I also needed to get a warranty issue taken care of as well and still no guarantee time given to come in? At least they did good work when installing the badge emblem however charged me $200 to just put on the front black badge, not sure about the price either, thats crazy! I had a terrible sales experience and now the service side is very questionable. I bought a grand sport corvette 3 years ago, had much better experience then however now they apparently have really high turnover and the sales guy who just sold me my car Jordan is no longer there, I learned this when I called to ask a question about my new ride! I was promised a full tank of gas when I purchased my Camaro they only filled it half just not good business to bad, I will go to Make Haik for service from now on they have always been on point, professional and taken care of previous Chevy's I have purchased off I-10. read more

brought my car In the week before Thanksgiving 2019 to be serviced because my 2016 Chevy Camero was delaying to start and also was making a weird blowing noise in the front bumper. A older gentleman in the front who's been there for years checked my car informing that my battery was bad and a sensor could've possibly went out. He advised to bring it in early another morning b/c everyone was gone for the day. We dropped the vehicle off another day and had a different advisor named Carlos. He told us that my battery was completely fine and started bashing the older gentleman saying he didn't know what he was talking about. they fixed the censor that went out and also a issue with the trunk (all the repairs were covered under my warranty that I got when I purchased my vehicle via Carvana). After them having my car for 2 full weeks , my car was STILL delaying to start and the "check engine light" was still coming on and clear out. I called Carlos back to inform him about the on going issue and instead of him focusing on fixing the issue , he kept pressuring me into trading my 2016 car because "carvana cars are not all that good " and I need to buy one of their vehicles. like what ?! I'm trying to get my car fixed not get a new one ! Smh so I denied and told him I would bring it in when I am off. My car later died on me mid December when the temp dropped to the 30s . I couldn't unlock it , start it or anything. So I contacted them back and told them they need to tow my car ASAP and wanted to speak with a manager about their agents work tactics and also mis diagnosing my car. I spoke with Mr.Berry and told him the run down. I also mentioned how Carlos was more focused on me buying a new car instead of fixing the issue. he informed me that Carlos no longer works there. figures. Smh. He was very caring and listened to my needs by providing me a loaner vehicle to get to work considering they'll have it for a long time (est. ANOTHER 2+weeks). They assigned me to some guy named Eric who is very sarcastic and inconsiderate smh. After having my car for 2 full weeks I get a call today at 12pm from Eric saying they just finished test driving my car and repaired my key pad. I asked him did they check to see if my battery out. ERIC TOLD ME IT WAS a "good battery" that DID NOT NEED REPLACING. smh . . I told him ok once they finish test driving it to call me back. He called back around 4 to inform me my car was "READY" and I could return the loaner car by tomorrow morning. Literally 30 mins later. I get a call back from Eric telling me now all of a sudden MY CAR IS DELAYING TO START AND NOW I NEED A NEW BATTERY ! then said to get it fixed it would be 200+ bucks ! Why would you lie and tell a customer one thing and switch up like that at the end of the day after telling them they HAD A GOOD BATTERY ?! Eric began talking over me , snickering w/ sarcasm on the phone, putting the blame on me , then demanded I return their vehicle immediately. I told them that's not a problem! You'll get you're vehicle in the morning like WE PLANNED and I'll also will be reporting you to your manager and making a complaint . After hanging up I broke down and cried. Is this how you guys treat WOMEN OF COLOR ? LIKE ITS A JOKE ?! I couldn't believe this man talked to me the way he did. 5 mins later he calls back trying to win me over by extending the loaner till Monday. I declined b/c I want my car serviced PROPERLY & I need MY WORKING vehicle for my 2nd job ! I've been driving around in a faulty car or better yet without MY vehicle going on 3 months! I usually don't have this problem at this location until now and I am HIGHLY Disappointed. Not only have I been without a vehicle last month , I even had to MISS WORK FROM BOTH OF MY JOBS because they can't get it together! You guys literally just lost a customer of 5+ years. If you want to get service done at this place GO SOMEWHERE ELSE ITS NOT WORTH IT AT ALL. It's obvious they're money hungry and don't know what they're doing read more

This place is just out to get more money from you. The service was very awkward. Tried to make bad jokes and took forever on my oil change. Please learn some professionalism. read more

Went ready to purchase a a car. Left very disappointed and discouraged by the floor seller. After maybe 15-20m I was dispatched by telling me I was not able to purchase a vehicle there or anywhere for that matter. Of course that did not sit well with me; so I went to the next "shop" and guess what? I left with what I was looking for and on my budget! I guess he didn't want to be bothered with me! Beware of those bad sellers that are there just for a commission. Thank God there are still good ones out there; just not at Westside Chevrolet in Katy! read more