very professional courtesy comfortable waiting room all my questions were answered I. Reference to my car thank you read more

What a a horrifically bad service department. I brought my car in for an oil change at 5:39pm when the stated hours of operation for the service department are until 7pm. They said the mechanic would not take me because he's done at 6pm. They did not offer to make a future appointment, did not apologize, and could not look more annoyed when I asked if you're open until 7pm why could you not take a car. They said they're only open until 7 "waiting around for people to take their cars". I'm pretty sure they took me as a customer so they could make the sale of my car (5 months ago) when I walked in later in the evening. This is beyond upsetting and I'm beyond upset and could not feel less valued as a customer. read more

1 STAR -- Extremely Disappointed With Westside Kia's Service Department I initially dealt with Richard Martinez, who was going on vacation, after previously dealing with Chuck, whose customer service was less than friendly. I was then passed to Jarred, who communicates almost exclusively by text. He sent me an extremely long message explaining that my repairs would cost over $5,000, yet when I requested the actual repair estimate, it was never provided. The timeline for my repairs continued to get pushed back. I was eventually told additional parts had to be ordered from Dallas, adding another 5-7 days to the wait. On 8/20, Richard called me and told me that, if everything went well with the repairs, my vehicle would be ready on 8/21. Nobody called me on 8/21 to let me know my vehicle was ready. I had to call the dealership myself. I finally picked up my vehicle on 8/25--only to discover that the HORN DID NOT WORK. The horn was damaged during the break-in, yet Jarred adamantly tried to tell me that the horn was not involved in the break-in. I had to speak with Richard, who told me the dealership would not provide me with any receipt, paperwork, or service documentation for my vehicle. Instead, I was told to contact my insurance company and go from there. This entire experience has been frustrating, poorly communicated, and completely unacceptable. Customers should not have to repeatedly chase down information about their own vehicles, receive major repair costs without documentation, or leave a dealership with an issue that should have been addressed. I purchased my vehicle from Westside Kia, but after this experience, I WILL NOT BUY ANOTHER VEHICLE FROM WESTSIDE KIA. The vehicle itself is not the issue--the customer service, communication, and handling of repairs are. If you want your vehicle handled correctly, accurately, and professionally, I would seriously think twice before bringing it here. My experience involved poor communication, dismissive behavior, and employees who did not make me feel like a valued customer. read more

I brought my Kia in for its second annual service (2 years since purchase), expecting the standard factory maintenance: oil change, tire rotation, and basic inspections. The service advisor, Jared, immediately recommended their $348 "Intermediate Package," saying it was what they "recommend after 2 years." The issue is that he didn't provide any explanation for why my car needed anything beyond the basic service. The package included add‑ons like a throttle body cleaning -- something not required for a two‑year‑old vehicle and not part of Kia's official maintenance schedule. When I asked questions and took a moment to consult AI on my phone, he asked if I was "on the phone," and I clarified I was checking with AI. No technical reason was ever given for the upsell. The printed menu clearly showed a $115 Basic option that covered all the factory‑required items. The $348 package was simply a dealer‑created bundle with non‑essential services added on top. I declined the upsell and stuck with the basic service. If you visit this service department, be aware of the aggressive push toward higher‑priced maintenance packages that go beyond what Kia actually requires. Review your owner's manual and don't feel pressured into add‑ons that aren't justified. The reason I gave a 2-star rating instead of 1-star was that other Kia dealerships may practice similar upsell, so maybe Westside is not a particular exception. read more

First I want to say that this review is more so for the salesperson Mohammad and not the dealership as a whole. I was talking to Mohammad via Marketplace facebook about a silver 2027 Telluride Hybrid for almost a week. I kept telling him I was coming to buy it but it was an hour away and it had orange seats so I was a bit skeptical. However, I really wanted a silver (not grey) telluride. The day I decided to go, I inboxed him and told him I would be there in an hour to get the car and he said ok. I caught an uber there for $45 because I knew I would be leaving with that car. Once I got there he said they didn't have the car, it was at a 'port' that was an hour away. That immediately pissed me off because I could have travelled 15 minutes from my home to get another car if I really wanted it. He then says I will get the car sent here but you will have to wait an hour. I told him that' s fine because I came for that car any way. 30 mins later another man comes in saying they looked all over the US and that silver color is no where to be found. This increased my frustration after I had already filled out the application. At that point Mohammad tried to sell me another color, in which I didn't want another color because I had just sold my black 2021 Telluride. Long story short after an hour or so, I picked a 2027 BLACK TELLURIDE HYBRID. They told me one price with an APR then told me another price with a different APR. I should of left then but I was adament about getting a car that day because I had just sold my other car with no transportation. After all the paperwork was done, I went to find my car and Mohammad was no where to be found. I asked another salesperson where my car was and he said it had to be the one in the handicap spot because it was the cleaniest. Customer service immediately declined once I finished in the finance office. I got in the car, hopped on the freeway and a notification came on saying 'do you need help finding a gas station' I pressed no thinking it just popped up but not realizing it didn't have gas. Finally got half way home and completely realized I had no gas. I texted Mohammad and he said I'm sorry I thought they put gas in it. I then called to complain and they offered me to come back to fill my tank and the new car I had just bought and tint my windows. I explained once again how far I lived and that I would need to get gas now any way so it wouldn't make sense. All in all, I wish I would have just went to my nearest Kia dealership because this was a 6 hour experience I didn't care for read more

My husband and I visited this dealership on May 25 looking to buy a car and get quotes for the Kia K4 and 2027 Telluride. The salesperson only focused on the K4 and never even showed me the Telluride. He also didn't try to run my husband's credit or ask about our down payment, even though we were ready to put down $6,000 and purchase a car that day We were also told we would receive a quote over the phone, but never got one. As first time buyers, we were hoping for guidance and a better experience, but instead we left feeling disappointed. We feel like we were dismissed as our appearance is young but we were really hopeful as we trusted the reviews as well, but we were wrong. We'll be taking our business somewhere that values its customers. read more

Very poor interactions with Adam + Willie here. Took multiple days to get back to me on simple trade-in numbers. Willie was extremely rude to me every time we spoke, and ended our calls with "good luck." The whole interaction has me quickly looking at other dealers for the sale. We ended up working the deal with DeArmond Kia who was very understanding, helpful and knowledgeable. We can recommend them enough. Don't deal with these rude guys. read more

I took my car in as the AC wasn't working and my car was purchased new in 2022. I still have warranty, and the AC was under that. They charged me over $600 to flush my AC system and add new fluent - stating that they won't allow warranty to be used by this. I drove my car around for another 20-30 miles and it wasn't fixed, so I took it back. They then say that they need to order a part to fix the car (which is under warranty) and the flushing of the system wasn't actually necessary. Then they ordered the wrong part. Then I had to keep calling them to see what's going on - no updates no emails no calls. Finally I get my car back after over a month, and it has multiple scratches and dings on the outside, stains all over the front and passenger seat and a part of my car was not reattached, just sitting in my backseat. Chuck, who was condescending, sexist and extremely rude the entire time, told me to contact corporate to receive a refund from the work they did on my car that was unnecessary, and to get something done about the damage to my car. I have not heard back from corporate or the manager of west side Kia since, even though I have tried to reach out over seven times this month. Do not go here. They will scam you, do unnecessary work outside of warranty, and damage your vehicle. read more

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The service department were kind and professional. I was able to wait in a comfortable lobby while my car was serviced.

Such horrible customer service lazy rude and I would not buy my car from here ever it doesn't take much to get up from your desk to show a car wow such poor service read more

As always, Chuck provides excellent customer service and support , he also brought up the available offers for this service milestone and we managed to get tires and service in 2 hours on Friday noon! That's amazing! read more

This is the third vehicle I have purchased in a row from Westside Kia, and I have had a great experience every time. The sales, service, financing, etc are all top notch! read more

Absolute scam business. Charge me almost $700 for an oil change, inspection, filter change, and to service the brakes. They charged over $200 in labor for a service they claimed would take 6 hours, but in reality only took 2 hours (My husband dropped the vehicle off at 9:30 AM and was called for pickup at 11:30). Will be disrupting with my credit card company. read more

Westside Kia - Receipt - Car Dealers Near Me - Katy, Texas

I had an appointment to put one tire on my car and it took 2 hours with no status updates in between. I think I will be taking a drive to Houston for future service and maintenance. read more

Westside Kia - Lobby area - Car Dealers Near Me - Katy, Texas

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Excellent Service from scheduling the appointment to having the vehicle serviced. Satisfied overall with my experience.

Ali and Brian had great customer service. Very helpful and was great to work with for my vehicle needs. read more

Westside Kia - My new...preowned vehicle bought from you all. - Car Dealers Near Me - Katy, Texas

Hai was amazing and made sure I was kept in the loop of the process since I had to pay a deposit and wait for the vehicle to arriv read more

Westside Kia - Car Dealers Near Me - Katy, Texas

AJ, was right on top of greeting me and getting my oil change in a great time. Kia is close to my home and so far they do excellent work.

This is the second car that I buy from Mehdi at this location in the past month and a half. Both cars were bought with really good deals. I am a customer for life. I hope Mehdi can help me in the next purchase in 5 years. read more

Came here to get my fuel pump replaced. It was a factory recall. After it was replaced, my fuel gauge stopped working. So....I had to bring it in a second time. This time, they reset the counter. I gave it some time, and it still wasn't working right. Third time would be the charm. The fuel sensor needed replaced and it wasn't covered on my warranty. I found it odd that it was working fine before I got my fuel pump replaced. I figured dealers are going to get their money one way or another. So the representative told me they would have my car ready in the meantime as they would have to order the part. They would call me soon. Two hours went past, and no call. I called, and my representative was gone for the day. Not to mention they misplaced my key. I had a spare key so I went to pick it up anyway, and they would call me tomorrow if they found my key. Sure enough, I never got a call. So I had to call them to ask for my key....which they lost. Fourth and final time, I got my fuel sensor replaced. Cost of parts/labor was more than what was quoted on the phone. Either way, my car has two payments left. They're out of my life after that. read more

Darrin has always been helpful and through. I never felt taken advantage of and my concerns were always taken serious.

Excellent service. AJ was very helpful and friendly the service was performed in a timely manner.

First off... service sucks, it's as bad as the service at Buffalo wild wing. Took my car get fix heater. They say need order parts. Need the car so we took the car. The idiot I think his name was AJ close the job order. So no one call us saying our part is here. I waited for two weeks to call them. They say the parts came two days after you brought in your car to get check. We schedule an appointment. They call me to say "we order the wrong parts." It has been more than 40 days and this simple thing can't be fix. If we didn't have full coverage, will never come back her. On top of that... I still haven't got a call that the parts arrive. The TDLR: 40 days and they can't fix a heater, because they order wrong parts. read more

The attention and service I received from Mr. Keven were excelente, he was very helpful and friendly

Rick and Ali are the best, this was my 2nd purchase on a Lexus and Westside KIA took great care of my wife and me. exceptionally great service, one of best experience in purchasing a vehicle. I recommend Westside KIA for a new or preowned. I have bought 6 cars over the years starting in 2009, and never once have I purchased a bad car. I am impressed with Customer service and loyalty. read more

Have had nothing but fantastic experience with with this dealership from the day I bought the car and every time I go for a service . If you're thinking about buying a Kia, I would recommend this dealership 100% read more

FREE MY KIA. The Westside KIA, Katy, Texas, hostage crisis continues. When it comes to rating and reviews, I use customer feedback to give positive reviews especially when I experience an exception product or customer experience so others will patronize their business, but this is not the case for Westside KIA, Katy, Texas, because I can't make this stuff up on how they have treated me as a customer and made their problem, my problem. My KIA sportage has been in the service department for a KIA recall since July 16, 2024. On my third attempt to have this recall performed, I would have never guessed that leaving it overnight for this few hour repair would balooned into a 27 day nightmare that has no end in sight. This independently owned KIA dealershop and their service department (and service manager, Mr. Richard Martinez) have been unwilling to working out their differences with KIA on the recall and have simlpy referred me to 1-800-KIA for my grievance. In the meanwhile, my car sits in their shop, undriveable, without any promise of fixing the recall or what other problems they caused. Westside Kia, Katy, Texas, does not answer their phone. They do not return calls (because you can't leave a message), and they do not reachout to the customer with updates. Westside Kia, Katy, Texas will not talk to 1-800-KIA and consequently, Westside KIA, Katy, TX, does not answer their own phone when 1-800-KIA tries to contact them with my repair solution. I have literally stood in in Westside KIA's service department and called 1-800-KIA so I could hand them my phone so they could talk and exchange information so I might be able to get my car back. Their gross disregard to complete the recall on my KIA in a timely and professional manner, and to remedy any subsequent damaged that has left my car undriveable, is beyond believable. I will continue to escalate this matter through the maze of KIA procedures in hopes that Westside KIA, Katy, Texas, will do the right thing by the customer, but understand that when you are dealing with Westside KIA, Katy, Texas, they are dealing with an independely owned and operated business, so use caution. read more

Westside Kia - FREE My Kia! 27 days and counting since I took my #KIA to #WestsideKIA #Katy for recall on 7/16/24. End the Hostage Situation #Freemykia - Car Dealers Near Me - Katy, Texas

Great support and quality. Everything went smoothly and I have 2 Kias now. Hopeful this will continue with appointments in the future.

I made an appointment and was told that it would be a 1-2 hour wait... I got there early for my appointment then was told 2-4 hours. AJ was the advisor that I was supposed to meet with.. He was rude the whole time.. when he head nodded to me that my car was ready just told me how much I owed and pointed to the general area where he thought my car was parked.. read more

My salesman was top notch. I would buy from him again. He was very knowledgable, honest and quick.

we came looking for a car and Brayan help us get a great deal! He was very informative and made the entire experience a delight. The entire process was quick, easy, and completely worry free over at westside kia. Highly recommend this dealer to you and your loved ones, i'll definitely be back in the future! read more

When carshopping, my husband and I first stopped at Toyota. There were salesmen all over the parking lot; like vultures. Westside Kia though, not one salemam in sight. We were able to walk the lot, take everything in, and when we were ready, we found a saleman. Our saleman Blake was NOT pushy. He talked to us, showed us a couple of cars, and we test drove them. When it came to negotiations.... it wasnt this back and forth game that you typically have with other dealers. It was very straightforward, easily explained, and from start to finish we were out of there within 3 hours, with a brand new car! They made everything painless and easy! If you want no pressure sales ... go see Blake. He will take care of you!,​ read more

I am truly a problem child when it comes to making large purchases. A car is no different. I was a complete brat and these guys catered to my every need. From over explaining and answering all of my questions, to even finding me a car in another state that I wanted more than any they had on the lot! I am so happy with my purchase. I got a great deal, although we did have to crunch numbers several times to get to something I would be happy with, the look of interior and exterior of my car is incredible, and the service was awesome. Let's talk about the guys who helped me. Thank you Rick Hall! You made it happen. Thank you for going the extra mile to get me exactly what I wanted. And in two days time at that! Alex and Jonathan! You guys rock. I appreciated your patience with me. I did not feel like just another sale for you; I truly fell like you wanted me to get the car I wanted! Willie and Fernando! You guys are great! I am so glad so many team members took the time to cater to my needs and make me happy. I does not go unseen! I recommend purchasing here to anyone wanting a Kia. The brand itself is on the come up and the cars are pure luxury without the big ticket price. Reasonable and fuel Efficient. Beautiful cars. I got a Wolfe Grey Sportage 2023 SX Prestige. I love it! Like a lot! About the location, clean, everyone kept their desks tidy and had on business attire. No hasslers at all. I didn't feel even slightly pressured. Coffee bar was stocked and bathroom clean. Time from walking on the lot to closing was roughly 2,5 hours. Again. Very happy with my purchase! read more

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AJ is very thorough and attentive. He explains what needs to be done. Very satisfied with my service rep!

I've not had a bad experience with Westside Kia since purchasing my 2022 Sorento. They have good service and communication with their customers. I would definitely recommend to friends and family. I would also like to note that Darin is always pleasant to work with. I appreciate him giving me text alerts since I dislike talking on the phone and he is very punctual in giving me updates on services or questions I might have. He's always friendly and seemingly honest. Thank you Darin and Westside Kia. read more

I always have a great experience. Kevin listens to my conscerns and makes sure everything is handled to perfection. My car was ready to go after being serviced, wait time was not long at all and they even gave me a free carwash. Thank you Westside Kia. Thank you kevin for your professionalism and excellent Customer Service. read more

AJ has great customer support skills. It's always good to work with him. Kia Service does a good job for us.

Kia broke down my engine and put it back together without replacing the gaskets/seals. Now they want to charge me to fix what they did wrong. My car is spilling out oil from under the hood and oil is now all over the place under the hood where it smokes if I drive it and comes through the vents, making it very uncomfortable to breath. Oil is now all in my driveway and my garage. Kia won't take responsibility. DO NOT TAKE YOUR CAR TO KIA, THEY ARE FRAUDS AND DON'T HAVE ETHICAL MECHANICS THAT KNOW BEST PRACTICES!! I bought my car brand new from Kia in 2018 and am still under the LImited Power Train Warranty- which covers gaskets and seals. Attachments show Best Practices and the Warranty! read more

Service area's entire CS attitude needs to be overhauled. Service updates need to be included instead of not at all! Time frames for service need to be decreased instead of increased. Overall the service department needs to be significantly improved. read more

We had a great experience! We were thankful for the help and support of Westside KIA to find our perfect family car. They were also extremely patient while I took forever to make up my mind. read more

Westside Kia - Car Dealers Near Me - Katy, Texas