Love the apartment, the complex and amenities here. Neighbors are friendly and kind. It is a…read morepeaceful, quiet atmosphere with utmost security in both parking complex and the building segments. Management is always kind and respectful and willing to help with anything requested. Very pleased and happy here!

Absolutely loved living there. Seriously it's a peace of…read moremind. Of course they won't like if you don't pay your rent or create a night club in the middle of the night, that said it's amazing. Jessica the manager she is just so on top of it. Anything you ask her ( reasonable) she made it work. I've been a single mom living there for 2 years and it's been just a joy to raise my little one. Clean, feels like brand new. Plumbing issues they cane right away, package delivered when you are not home they keep them for you. Always a smile I can't list all the benefit of that place. I think the terrasse roof could have more feature, and the gym maybe more complete but it's seriously great

always so kind and professional! I am super grateful to be at a place that hires amazing talentread more

The Aston struggles to get the bare minimum done and I think it's because ICO doesn't properly…read moreincentivize its employees at the ground-level. Move-in wasn't the issue, but throughout my time living there, maintenance and front office response times were bad. For even simple service requests, the turnaround time was horrible. Average 4-day turnaround time. Of all the properties I've lived at (e.g. Kielo at Grass Valley in WA, Vector in OR, Aura Uptown in AZ, Camber & Cinq in SLC UT, list is not-exhaustive) I can see that service requests were turned around in less than 24 hours, at most 48 hours. Then there was the issue of front office just dragging their feet on things like emails. I don't understand how a staff of 3+ can take more than 2 weeks to reply to one email. The properties I just mentioned, I'd get same-day replies, sometimes even same-HOUR replies. With LESS STAFF and MORE TOTAL UNITS than The Aston. I'm convinced that Utah County just has a bunch of lazy people, because a similar thing happened at a NXT-managed property I had lived at (VALO in Payson). That resulted in residents reaching out to the NXT corporate office, which then resulted in everyone in the VALO front office and VALO maintenance teams getting fired because of negligence. Aston is ALMOST that bad but is ICO managed. Then there was the move-out issue. All those other properties I just mentioned use Parcel Pending. I KNOW from past experience that the property management team is supposed to do something in ParcelPending after the moveout of a resident. And I have the emails to prove it (Kielo/Vector/Aura/etc). The Aston will not. So my Parcel Pending account at the Aston stayed LIVE for almost a year after I had moved out, and after sending them an email to address this because a package was erroneously delivered there A YEAR LATER, the Aston's front office team didn't reply to me for (1st) 3 days, to which I replied SAME day, then they ghosted me. It's been over 2 weeks since.. So, I had to call Parcel Pending (a company based out of California where people actually want to work) to get things addressed. Parcel Pending themselves told me The Aston has a horrible habit of not addressing former resident accounts. All of this to say, I don't think ICO incentivizes their employees and it shows at The Aston. For example, if you work at a Greystar (e.g. CINQ/Camber in UT), or Avenue5 (Aura in AZ), or Holland Partner Group (Vector in OR) you get comp'd for contacts in addition to comp'd for resolving service requests quickly -- e.g. at Greystar the maintenance teams get paid a monthly bonus for resolving service requests quickly. I doubt the Aston's maintenance team has it set up like that cuz good god it was a nightmare waiting for maintenance to show up for the simplest of asks. and Holland withholds bonuses from employees for failing move-out checklists -- if only such checks and balances existed at The Aston because (according to Parcel Pending) they get this complaint a lot from former residents at the Aston because the Aston workers WONT DO THE BARE MINIMUM. Forget going above and beyond. Now, why 2-star and not 1-star? Because at least the space was livable, and rent didn't go up between my year 1 living there and year 2. But again, the bare minimums just weren't done, like regular recurring maintenance on HVAC filters every 2-3 months. But hey, maybe that's the ICO management standard. Maybe they keep the money at the top, and refuse to properly incentivize employees at the ground level like the front office and maintenance teams at The Aston. After all I do remember seeing maintenance rushing back and forth between Exton (some other property) and The Aston so maybe ICO's just too cheap of a company or the owners of the Aston (perhaps separate from ICO) are too cheap. Whatever the reasons are, I think a 2-star review is justified for The Aston.

This is a solid place to live overall and I have enjoyed it…read more I lived here fall 2018, winter 2019, and spring 2019. I payed $320 per month ($295 base price plus $25 flat utilities rate) during fall and winter and $150 per month during spring ($125 + $25) Good: - There is new management since 2018. Becky and Megan are so friendly and accommodating. They are extremely reasonable and understanding, especially with cleaning checks and checkouts. - The maintenance is very prompt!! They will often come the same day you report a problem. - There is a pool, outdoor ping pong table, and small lounge with a piano. - The people here are friendly and decently social for the most part. - There is free parking and plenty of spots. This includes a portion that is covered/underground. Bad: - It's a little overpriced during winter/fall. There are places that cost about the same that are nicer, have larger apartments, and have more amenities like a basketball court. But that being said, it is still relatively cheap for a Provo apartment (where all the apartments overpriced). - No basketball court, volleyball court, or open grass areas for activities. - The apartments are very old and a lot of the furniture is too. However, they are in the process of remodeling all the apartments and are installing new couches and furniture. - It is becoming a men-only apartment complex in fall 2019. - Internet isn't the best here, but normally works fine.

I enjoyed living here. I bought my contract from a friend who went on his mission. The rooms are…read morepretty small, but they have just what you need. The common area in the unit is big, so it's great if you live with friends. I lived with 3 friends, and that probably contributed to my positive experience. The pool, hot tub, and gym were nice. I didn't have problems with loud neighbors. The management was super flexible when the pandemic hit, and they helped a TON of tenants out (including two of my roommates). The Village didn't publish articles or anything about it, which makes me think that the owners are just genuinely nice. The management's flexibility with helping people out probably cost them money, so I guess what I'm trying to say is that the owners are probably fundamentally good people haha.

Great facilities but unfortunate management practices. The office staff are so terribly rude and…read moredisrespectful. I recommend that anyone that needs to have a conversation with the staff make certain to record the conversation with them (obviously, let them know the conversation is being recorded). Hopefully this will help give some accountability to how the employees treat students that are trying to navigate the various issues that come up because of the staff's disorganized practices.

I have honestly thought long and hard about this rating. I am 22, I am a student at BYU and I am…read morefrom Texas. This is the first place I lived after my mission. I have lived at Alpine Village for the past year and I will not sign a contract for next year. My first impressions of the complex and management was awful because my apartment was not cleaned before I moved in. The apartment was filthy. The fridge was filled with rotten food. The cupboards were filled with the previous owner's belongings. It was filthy. We contacted management and we were told that we would move in as is, so that is not management's responsibility. Rude. My roommates and I worked together to clean it up and we kept the place pretty clean, which made the apartment seem really nice. I kept my room clean and there was enough space to store everything. It was kind of small, but what do you expect from a college apartment. I really liked the size of the bathroom and vanity. It was a great size and everything seemed like great quality. I had a few interactions with management and they eventually helped me. It took awhile, but actions were taken and I was happy. The repairmen and cleaning crew are all so nice!!!!! I had a problem with a drawer and they fixed it right away. The repairman was so nice and I am happy he is employed with Alpine Village. Pricing. I recommend you read the entire contract before you sign. There are fees that occur every month. In my opinion they should be combined with the total cost of rent, but they are not. Nonetheless, they are listed in the contract. The fees include internet, cable, renters fee. I signed paying 449$ a month and with the price of utilities and other fees (NOT INCLUDING PARKING) i was paying around 515 every month. Then an additional 35 a month for parking (i heard that this is going up) Yes parking was expensive, yes i was bothered that they would charge so much, BUT i always found a parking spot and it was covered. I really, really, really liked my bishop and the other ward leadership. They really tried to be involved and I enjoyed church. I felt like I did not know many people in the ward because it was pretty small and I was unable to go to activities with my work schedule. However, I would say that a younger crowd seems to live at Alpine Village. I go to BYU and I felt like a lot of the students went to UVU and they were younger than me. This is fine, but i want to say my opinion for future people willing to sign. As a whole, I was paying around $550 a month to live here. I was upset with the price, but then i realized that 550 is not that outrageous for a private room, parking, and a good distance to campus. I had a car so sometimes i drove and parked on campus, or sometimes I walked. I hope this helps you determine if this is a place for you. I gave it a 3/5 star rating because it was nice always being able to find parking. As long as you keep your kitchen and room clean the apartment feels pretty spacious, and I felt like for the most part it was in a convenient location to campus. Alpine Village lost stars when i first moved in and how disgusting my apartment was. I hope they can resolve that issue in future move in phases. I also felt like the fee's, though were not hidden, caught me off guard. To add, I think that I would have enjoyed more BYU students and ward interaction. Moving here was an okay choice for me. It was simple to sign here, there were openings, and I did not have a terrible experience. Now looking back at it though, I wish i lived south of campus where more BYU students live in Provo. (also i recommend to anyone to try to live with at least one person you know. I had a good relationship with some of my roommates, while others I rarely spoke to. The person you decide to live with does not need to be your best friend, but it can be someone you know from your home ward or mission or someone from a class. Living with strangers is hard and makes you feel a little alone sometimes.) It was a good year at Alpine Village. Hope this helps.

Update: they continue to charge you when you move out as well. My roommates and I got bogus charges…read morefor damage done prior to our moving in, cleaning when we already deep cleaned the apartment, and for leaving items in our apartment when we left it clean.

Staðsetningin er fullkomin! Sundlaugin er ótrúleg!…read more Starfsfólk skrifstofunnar er vingjarnlegt og hjálpsamt! Verð er sanngjarnt. Þeir munu gefa þér ókeypis hamstur.

Overpriced. I had 2 cars within my time living here and both were hit in the parking lot when I…read morewasn't even in it. Odds are unless you want to pay 50 a month for premium parking, someone will probably hit you. I have been booted 4 times because of this even though I pay for parking. Because I had to put my car in the shop and do many exchanges of vehicles. Terrible place to live.

Had no plan to leave a review, but took them over 2 months to send my deposit (while my brother who…read moremoved out the same time as me got his over a month ago) Then, this joke of a complex charged me $40 for "stains on bedroom carpet" which must've already been there long before I moved in. I never noticed the stains, and never *once* spilled any food or liquid in the room. But, $40 is too little for me to actually take the time to dispute it (which I'm sure they assume). What a scam. Just save yourself the trouble and don't live here.

I'm giving this high stars because the office staff are THE BEST!! So sweet helpful friendly and…read morehonestly it's like having awesome aunts and grandmas over there taking care of your kids. Really. Go stop in and meet these gals. The apartments are older but fairly big and everyone has their own room. Big perk!

The management is actually evil. Please do not live here…read more They didn't fix the mold in my apartment and then charged me for 900 dollars

Beware! King Henry should lose their BYU housing status. They have massive mold problems, and…read morethey go to great lengths to cover them up to protect their profits. They are actively putting students' health at risk. Stay away and go rent a house or go to Liberty Square.

Overall, I would recommend liberty square to anyone looking for a fun, social apartment complex…read more It's close to campus and they do a great job of trying to throw an activity probably every month. The price may be a little high and their flat rate cost for utilities is a little steep but they have everything you could need, such as an indoor basketball court that you can reserve, a clubhouse, outdoor basketball court, pool, hot tub, weight room, and laundry room. I have to give a shout out to the maintenance guy because I've put in a work order to get things fixed like refrigerator door handle, the freezer, and a backed up sink, and he's there to fix it within hours. On the other hand, could only give this place 4 stars because of the problems I've had with management. They messed up pretty bad on my contract, but I won't bore you with the details. I've heard of a lot of others having problems with them and at one point, 4 of us in my apartment had 4 different rent payments one month. I'm not sure how that happened.... They did kind of remodel the apartments 4 or 5 months back but I don't feel like it really improved it much. They replaced the carpet in the living room and floor in the kitchen with laminate flooring which has resulted in more failed cleaning checks because they get dirty pretty easily. The door handles on all of the lower cabinets are also in the wrong place, they should be at the top of the door and not in the middle. The remodel consisted of just painted the cabinets, the walls in the living room, kitchen, and hallway, and replace the flooring there too. The bedrooms remained the same. The A/C isn't wonderful, it really doesn't get that cool. I've you have it running all night, the rooms don't change much but the hallway is always freezing every morning!

DON'T MOVE HERE!! Liberty Square is awful. Terrible Maintenance! We had a main line clog in our…read morebuilding that filled our tub with fecal matter. We reported it as an emergency to maintenance and they took 5 days to fix it. Wifi goes out decently often too! This place is the worst!