Subject: Formal Complaint - Predatory Billing Practices and Unauthorized Appointment Scheduling…read more To Whom It May Concern, I am filing this formal complaint against DAVID VANDER VELDT's OFFICE Meadows Eye regarding a $25.00 "no-show" fee resulting from an appointment I never authorized or requested. I believe this company is engaging in a predatory "auto-scheduling" scheme designed to generate fraudulent revenue from unsuspecting patients. Statement of Facts Over one year ago, I visited Meadows Eye for an eye examination. Unknown to me at the time, the office--without my consent or signature--automatically scheduled a follow-up appointment in their system for exactly one year later. I was never consulted about this date, I never agreed to it and had no idea and appointment had been created FOR ONE YEAR LATER. One year later, I received a bill for a "missed appointment" that I never made. Furthermore, the office has sent a notice threatening to report this "debt" to the credit bureaus if I do not pay. Nature of the Dispute This is not a simple clerical error; it is a systemic scam. By unilaterally placing patients on their calendar without permission and then charging a fee when the patient inevitably "misses" the unknown appointment, DAVID VANDER VELDT's OFFICE Meadows Eye is effectively extorting money under the threat of damaging credit scores. Charging for a service (or the absence of one) based on a contract or appointment that the consumer never entered into is a deceptive business practice. Desired Resolution I am asking for the following actions from DAVID VANDER VELDT's OFFICE Meadows Eye: Immediate Voidance of the Debt: The $25.00 fee must be removed from their books entirely. Written Confirmation: A receipt showing a zero ($0.00) balance must be mailed to my address: Direct Contact: I require a phone call from the Billing Department (PO Box 80450, Las Vegas, NV 89180) confirming that this charge has been retracted and will not be reported to any credit agencies. Cease and Desist: I demand that DAVID VANDER VELDT's OFFICE they stop the practice of unauthorized auto-scheduling for my account moving forward. Attached, please find a copy of the fraudulent bill and the credit threat notice. I look forward to your prompt assistance in resolving this matter and holding this business accountable.

No compassion. Hours to wit withut seeing doctor. 100% disabled wontbe seen soone. Violation of VA…read more, AND ADA issues. Where isallthis copassion. Erydistespectfull. Disabled veterans given no piority, waiting 2 hour in cold and never seeing doctir. Plent of eye doctors thatrespet disable people and reasonaly aomodate them butthey wont, just disrespect nd nitchy girls that yhinl they cotrol you. Owner wont talk to you only non medical girls with attitudes. N help, no dotor, jus a wasye of time and alot of unnecessary PAIN tha sitting in the cold

Been going to Brimhall for more than two years already. Staff are caring and Doctors are…read moreprofessional. Location are super accessible. I recommend this place for any eye care you need.

Dr. Brimhall is simply the best eye guy in Las Vegas ...bar none. He is a retired military trauma…read moreeye surgeon with extensive battle field eye surgery experience in Afghanistan. He is quite simply brilliant intellectually with a compelling personality. Just the best.

I've been seeing Dr Doubrava for a few decades. He is top in his field, and all the staff, are…read morefriendly and helpful. I've done his review before and he's the best! But I'd like to mention, Jessica, the framing specialist. I wanted something completely new and she took me through all the frames, but I didn't see anything I liked. I showed her my green 'readers' I really love. She said she'd research it and get back to me. Then I get an email packed full of all the different glasses that fit my criteria. Jessica did a lot of her research and presented me with many alternatives. I was so impressed! And I absolutely love my new glasses. My recommendation. Work with Jessica, she's a pro!

My wife called last week to attempt to get an appointment for cataract surgery. She had to leave a…read morevoice mail message (of course). No one has called back. The doctor might be excellent, but this is no way to treat a patient in need. PS-there was no miscommunication, there was NO communication at all from your office. There has still been no call back from her message. This is per your lame response here on Yelp.

Low key, relaxed office with virtually no wait times. The front office staff is always friendly. Dr…read moreLin is knowledgeable and takes his time discussing and answering all questions. Highly recommend.

Pleasure to have met Dr Lin and staff!! 5 stars in all…read morecategories Professional....check Informative......check Personable......check Knowledgeable...check Thank you Dr Lin and Mary Tom Stewart...aka Hamilton

I've been a patient of Dr. Abrams for years, even dating back to when he was at a different office,…read moreand I truly cannot recommend him enough. Recently I woke up one morning with my eye in severe burning pain. I called the office and they got me in immediately, which I was so grateful for. Dr. Abrams took his time and carefully examined every part of my eye to figure out exactly what was going on. It turned out I somehow had a tiny sliver of glass lodged under my eyelid, which had worked its way out, but he was incredibly thorough in making sure everything was okay and that there was no damage. What I appreciate most about Dr. Abrams is his great bedside manner. He's calm, patient, and truly makes you feel cared for. The entire office runs smoothly as well -- quick, efficient, and professional. It's rare to find a doctor who combines skill, compassion, and efficiency, but Dr. Abrams does exactly that. I'm very grateful for the care I've received over the years and highly recommend him to anyone looking for an excellent eye doctor.

The facility itself is clean and modern, and the medical staff seems professional. However, the…read moreoverall patient experience needs improvement. The biggest issue is the check-in process. This is an eye center that serves many seniors with vision problems, yet patients are directed to use computer kiosks that require entering a significant amount of information. It feels more like data collection than a simple check-in, including prompts asking for permission to receive marketing emails and texts. I watched several elderly patients struggle with the screens, which led to visible frustration. For a vision practice, this process should be much more accessible and user-friendly. The wait times were also disappointing. If you schedule an appointment, you expect to be seen reasonably close to that time. Being called back 40+ minutes late and then waiting even longer defeats the purpose of having a scheduled appointment. Patients' time should be respected. With a more senior friendly check-in option and better time management, this could be a much better experience.

Love coming here! The team always takes really great care of me and the selection of eyewear is…read morereally nice! Dr. Mar takes excellent care of me and my eyes and the customer service is always top tier. Can't wait for my new frames to come in :)

went in for an eye exam, lady at the front desk was incredibly stand offish, however the eye…read moredoctors were really kind & gentle, so i brushed it off (although the lady 'assisting' me to pick out my new glasses wasn't friendly either and never smiled once.. seemed like she couldn't wait for me to leave although i've only ever been kind and respectful). just makes you wonder if 'certain' customers gets treated differently compared to other customers. I came back a few weeks later to pick up my glasses several minutes before closing time. however doors were already locked. as someone who works for a big corporation, that's a no-no & very unprofessional. online and all of their websites should disclaim that they actually close at 5:50pm.. maybe even sooner. from now on i'll find somewhere else to get my eye exam done. the kind doctors are the only reason this place even gets 2 stars.

I have seen Dr. Devasis Reddy twice now, and I am genuinely amazed by his attentiveness, knowledge,…read moreand the level of care he provided. I originally came in for a simple chief complaint, on-and-off red eyes. But what I received was far more than I expected. During my visit, Dr. Reddy took the time to listen carefully, ask detailed questions, and thoroughly explain possible root causes. He told me that my recurring red eyes might be linked to a systemic autoimmune condition, specifically autoimmune arthritis. What shocked me the most was how accurately he described all the symptoms I've been silently struggling with...lower back pain, hip pain radiating down my leg and foot, skin hypersensitivity, joint pain, and severe morning stiffness. I never even mentioned these to him, yet he described them exactly as if he had known my situation for years. It felt like someone finally connected the dots that every other doctor had overlooked. I honestly joked to myself that it felt like a psychic reading, LOL, but in reality, it was simply an incredibly skilled doctor who truly understands the human body far beyond the eyes. I walked into an eye clinic expecting help for redness, and I walked out with clarity, validation, and a referral path toward the right specialist who can finally address my underlying condition. I had no idea an eye doctor could be the one to help uncover what might be the true cause of my worsening symptoms that have been affecting my daily life. Dr. Reddy is the perfect example of what a physician should be, knowledgeable, thorough, compassionate, and truly invested in his patient's well-being. I am deeply grateful for his insight and expertise. He didn't just treat my eyes; he helped me take the first real step toward getting the answers and care I've needed for a long time. I highly, highly recommend Dr. Devasis Reddy. He is an exceptional doctor and a blessing to his patients.

Under my right eye I noticed a skin tag. At first it was cute, like a small mole like a movie star…read more That's what my mom said. After a few years go by and "SandraLee" that's what I ended up naming her, it grew so big it was causing my eye to water. My eye thought something with it because SandraLee was massive! I made an appointment and met with Dr. Reddy and his staff. Everyone was very kind. I was so nervous when I went back but the procedure was so easy and quick. I am 10 days out and feel great, my eye is no longer watering! They are great! See my pics.

Love these guys. Great optometrist and great staff. Took great care in helping me pick out glasses…read moreand contacts. Very knowledgeable.

I called for an emergency visit and was welcomed to come in 1 hr. Upon check in Cynthia was amazing…read moreand friendly. Z assisted me and did my intake then quickly came Dr Sorgentoni was thorough and knowledgeable. I will definitely recommend this place.

Meadows eye physicians, one of the last non Private Equity owned eye car facilities in southern…read moreNevada. Which means you actually get patient care and you aren't a number to be pushed through (think NV Eye Surgery Dr Debry and Retina Consultants of Nevada). I started going to Meadows Eye physicians about 2 years ago after another local doctor screwed me up pretty bad. Thank GOD I was told about this group. I started seeing Doctor Kevin Firl for a double vision issue caused and created by another local doctor/surgeon about 2 years ago. Dr Firl has been nothing short of amazing, as has their other glaucoma locations in town for a separate eye issue I have had since teen years. Dr Firl initially outfitted me with a prismatic sticker to put on my eye glass and sunglasses lens to correct a severe double vision case I had. It was game changing, however a bit handcuffing since, if you misplaced your glasses, and who hasn't done that, you tend to panic as you no longer can see properly. Dr Firl did a strabismus surgery on me a week ago, and this far the result has been nothing short of amazing. No more sticker on my lens, no more consistent double vision, no more frustration. I couldn't be happier with the choice I made to leave private equity farmed health care and to have joined Meadows Eye Care as a patient. Dr Firl truly exceeded my expectations.

What an incredible office! Everyone who works here is truly so sweet, so kind! They helped my…read moredaughter out so nicely, it was so quick to given it was our first appointment! The doctor my daughter saw was so kind, and he was very informative! My only let down here was they don't have the actual place to buy the glasses.. we were referred elsewhere for the actual frames which honestly wasn't too bad since they gave us Eyeglass World's info and I'm SO happy with our experience there! So all in all, it was an awesome experience! Thank you for your kindness and your help! My daughter has her new glasses and she couldn't be happier to be able to see!

Easy Check in, nice staff and clean office. The Shepherd Eye Center is located at the same address…read moreas the Nevada Eye Center. They send you text messages before your appointment to explain the check-in process, which is easy peasy. The only thing I disliked is that they wouldn't take another optometrist's diagnosis of my uncle's cataracts. We essentially did all the tests over again after Dr Roter had performed them last month. My uncle had to spend another $90 just to be told the same thing. After seeing two employees, we finally got to see the doctor an hour later. The office is very warm so if you're like me take some ice. I would also suggest taking some ice water since our appointment ended an hour and 45 minutes later. By that point, I couldn't even make the next appointment because my back was hurting so bad. Oh well! By the time we left at 4:23 p.m., all of the people that were sitting in the waiting room had already left. The doctor was great though. He was very nice to my uncle.

Had cataracts removed 11 months ago.I have gray floaters still.Had to give up licenseread more