Fast and friendly service. The mangers are very friendly and helpful. Lunch time was busy but fast i was out in 5 minutes

Breakfast is great. Taquitos. Honey butter chicken biscuit. Served late night also. Burgers good too. Really good tea.

So, if I go ahead and order through the app an hour or 2 ahead of time can I actually get food!? Been there twice, both times I eventually just asked for my money back after 20-30+ mins. I could go to a nice restaurant, order drinks and a burger and get it quicker. You guys are failing in general. Ambiance is aight? read more

We had an awesome visit today. The staff was kind and attentive. We even ordered a special burger. The facility was very clean. The burgers are twice as big as any competitors and all for less! I appreciated being treated so well. read more

Why can I not like this place? This overly hyped and much delayed opening has been a disappointment. My first visit was soon after they opened. I was expecting the best hamburger ever, but it was just the opposite. I ordered onion rings, but they sent out fries; however, they corrected the error. I decided to try it again, today, and it just seemed worse. My order was the original Whataburger with onion rings. The cashier asked if I wanted a sauce for the rings. I chose ranch dipping sauce. There was a 55 cents charge for the sauce which I wasn't expecting. The order arrived but with an old tasting blue cheese sauce (mostly mayonnaise - NOT ranch. There were 5 very small, overcooked onion rings in the paper pouch. The cheeseburger (lacking the cheese that I paid extra for) was the most bland, tasteless burger I have ever eaten. There will NOT be a third visit here. How can this chain be so popular in Texas? There must be something different there. read more

This a new place that opened up maybe a few months ago. We came here one time after the hype was over and we waited in line at the drive thru for maybe about an hour. They had someone taking orders for the lines outside and then someone check checking up on us to see if we got our drink food and payment yet. The food was good. But once we got our meal. We literally was able to eat our whole meal in line while we waited to get out of the drive thru line bc people in front of us hadn't gotten there orders yet. The staff were very nice and patient. It just took very long to get our food and get out of the drive thru line. I went here a month later thinking ok they have been around a little longer now. I ordered my food online and the app said my meal should be ready in 4-7min. I paid with a card and I went thru the drive through line which took me an hour of sitting in line I gave them my name. And they told Me to pull into a numbered parking space which I waited another 20min. After being in line for now 1 hour and 20min. I went inside and gave my name again. The staff just told me my name was on the screen and they were working on it. I had literally waited over an hour for one burger I ordered through the mobile app and tried to pick up myself. I got in line at 745pm and I received my food at 9:15pm. The staff came out and stated she noticed my car had been sitting out there for a while and came to check to see what my order was. She went back inside and asked the staff to make my food on the fly. read more

Open 24 hours ? Sitting in the drive thru at 3:35am. Starving have not eaten for hours and no response. Just left. This is actually the second time. The first time , I called the store to check to see if they were open. Which they were and after speaking with them they got on the drive thru. This time I sat there and sat there and finally just left. read more

First location in Charlotte, and I've never had it before, so had to try it. Not to mention it's 2 miles down the street from our house. Visited on a Sunday around 11:30am and all went very smooth. Short line, fast service, and food came out correct and HOT! We tried their jalapeño cheddar burger, definitely would get that again. Fries were good, but onion rings were delish as well. Good fast food burger joint addition to the area. Give the staff some grace as they manage through their first opening, training, and dealing with the Charlotte customer base. read more

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Here's my take on the new Charlotte Whataburger (plus a little brand context for folks new to it.) Whataburger started in 1950 in Corpus Christi, Texas, founded by Harmon Dobson and Paul Burton, and became famous for its orange-and-white A-frame stores and oversized buns. The family sold a majority stake to BDT Capital Partners in 2019, which helped fuel expansion east. North Carolina got its first location in Gastonia in May 2025 and Charlotte's Albemarle Road spot opened in September. Now the food: I finally went to see what the hype was about. For me, hype often equals nostalgia... people get excited because a place from "back home" arrives in their new city. I didn't grow up on Whataburger (long live In-N-Out), so I came in clean and ordered the Sweet & Spicy Bacon Burger which had two patties, bacon, American and Monterey Jack, grilled onions, and that sweet-heat pepper sauce. I added tomatoes because every burger should have them, IMO. It's a massive fast-food burger and makes you wonder why anyone would choose a basic drive-thru when this exists. For fast food, it's leagues above most though not the best I've ever had, and it still can't touch a great local smashburger (think SureFire at Camp North End or Bae's in Mooresville). The onion rings were fine but needed more crunch. Overall: not my personal GOAT, but if you grew up with Whataburger, having one in Charlotte is pure nostalgia and I can't hate on that read more

Whataburger - Burgers Near Me - Charlotte, North Carolina

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Maybe in a month or 3 To crowded and slow for lunch, 25 minutes for just a burger Pricier than expected Reading may need to be added to the hiring and training curriculum When you ask for no onions, you expect no onions. With the amount of people in the kitchen, maybe someone needs to oversee the cooks. Left a lot to be desired, not what it is in other locals. read more

Whataburger - Onions - Burgers Near Me - Charlotte, North Carolina

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My daughter and I visited here today. There was a line but the wait wasn't long. I ordered the patty melt with fries and my daughter ordered the avacodo bacon burger. We enjoyed our lunch and will be back soon. read more

The service is extremely slow. We waited 22 minutes for chicken strips. The staff was very unorganized.

I went when it opened, really looked forward to it, it was just ok... nothing to rave about. The burger and fries felt like it "sat" for a while... which I don't like, but good for a quick bite if you're passing by read more

The Whataburger new location was disappointing. Long line and wait was a waste of time. It was horrible. That is it, that is all. read more

The wait time is ALWAYS long. I have been stuck in the drive thru for 45 minutes when there were less than 5 cars, and have had to wait over 15 minutes when there was only 1 car in front of me. After receiving my food, the order was wrong most of the time. One time I had a breakfast order that was placed during the breakfast hours, but when I received the food it was wrong. When I brought this to the staff's attention, I was told the order could not be fixed since it was now after 11am (since I had been waiting so long in the drive thru). I have been repeatedly overcharged for an order (the cashier entering something other than what I ordered). How in the world is this place even open? It needs a complete overhaul with the staff and its processes. read more

Avoid this place. They move at their own pace. I was in line for 50 min. 6 cars do the math. How did you guys not get it together ? Missing out on money due to the lack of care of getting people in and out. Food is ok. Not worth the wait. read more

Update: I am here the weekend after the prior experience below. The corporate staff are here. Service is on point. They are in a booth, analyzing customer counts and times. The food came out perfect. Taquito, double whataburger, fries, 100%. This was a 2 star from prior experience, but I am giving it a 3 star now. This service and freshness is was what I would expect from Whataburger, this time. I appreciate the ongoing training here. I sooo want this place to succeed (recovering Texan here). The Whataburger promise of delicious and friendly was met. Fresh and juicy burgers, pleasant staff, knowledgeable, and great. Last 3 visits however: Hate to say it... but y'all picked the wrong city to open up into. I hope that you will be able to get good, consistent, and quality people and staff, to meet the Whataburger standard. Here I am, at 9am, trying to get a taquito, the employees are louder than the music, inappropriate language, and other customers just looking on and trying to get out quickly. If I have to hear about your Friday night as a customer, because I can't avoid hearing it on Sat morning, we got problems. read more

I've never had a hamburger that wasn't good....until eating here. The experience was all around bad. Possibly it's just "being new" but because this is such a popular chain, I would have thought they would have the newbie things worked out. First, we arrived at 11:03pm Saturday night and both drive-thru lanes were backed up. We thought it would move so we stayed - 48 minutes later we were giving our order to the ONE lady running back and forth taking orders and payments between each line. 15 minutes after that we encountered a second lady who was responsible for carrying food and drinks between the two lines - while yelling from the window across the lanes "WHAT DRINKS DID YOU HAVE??". I just felt it was EXTREMELY unorganized drive thru lane experience and dangerous for the two ladies. I ordered a Whataburger, add cheese, no onion and my BF ordered a bacon cheeseburger no tomato with fries and a vanilla milkshake. A side of whataburger sauce and a side of spicy ketchup. My opinion: for a total of almost $23 a the patty was very thin, dry, and salty. I had diced onions on mine when i ordered it without. The bun was too big for such a thin patty. The fries were not good - shoestring but must have been cooked earlier and not fresh. The vanilla milkshake was good but only filled up 3/4 of the cup. I was not impressed at all with this burger. His opinion - he said he enjoyed his bacon cheeseburger. We paid for a side of spicy ketchup but none in the bag. The side order of whataburger sauce we ordered was in the bag but life wasn't on good so the sauce leaked all over the burgers. Soooo - i will go back in 6 months and try again - this time, i'll try the junior size and will go inside to eat at a table. I hope it's a better experience because i'm glad East Charlotte has this popular restaurant but they really need to make BIG CHANGES and IMPROVE quality checks on food before it's sent out and improve the safety for their employees in the drive thru line. read more

Tables and floor very, slow delivery of food. Fries soggy, burger average fast food at best. read more

Whataburger - Burgers Near Me - Charlotte, North Carolina

This is 100% a manager problem at this store. We were the second car at the order screen and sat for 25 minutes before we could even place our order. After finally ordering, we were told to drive around, only to have three different people come to our car asking if we were David, Patricia, John, or whoever--it was chaotic and disorganized. We finally got our drink, and then were asked to give our card to a teenager, who took it to the window. They asked if I wanted a receipt, and I never received one. The manager then came to the window and started scolding the employees for not helping customers. We ended up sitting in the drive-thru for 40 minutes, watching at least six people standing around in the kitchen and four more just delivering a drink or two outside. This store clearly needs corporate intervention ASAP. This is unacceptable, and we will never return until significant changes are made. read more

Those breakfast wraps were horrible. I had all three. They were also very sloppy. The burgers are great tho

Currently waiting on my order from an hour and a half ago, they keep saying it will be right out.... read more

Whataburger - Burgers Near Me - Charlotte, North Carolina

Went through the drive thru around 7pm and when I got the the window and paid, they handed me one straw and three drinks. They then told me to pull to a numbered spot to wait for my food while there was another car in that spot already. A girl came to our window with a bag of food and asked if it was ours and we said no. She came back about 10 minutes later and asked us if this bag was our order then proceeded to drop the back in my lap. I asked my on to check the order before we pulled away to make sure it was correct. We were missing our cookie. I went back inside and waited at the counter for about 10 minutes while 3 different employees walked by me, looked at me and ignored me. Someone finally mumbled something to me and I said that I was missing a cookie. They went to the back, yelled "are we out of cookies." She came back several minutes later said that they were out, put some fruit snacks and cinnamon cookies in a bag and handed that to me. The food was okay, the service was terrible. Not worth the money or time wasted. Won't be back! read more

Tasteless food and horrible service. This place is way overhyped. Go to Wayback Burgers in Mint shill instead.

Being from Texas, we were very glad to see a Whataburger in our neighborhood. Breakfast is first rate, especially the taquitos and the honey butter chicken biscuit! For the burgers, I usually go with the classic Whataburger with cheese. Shakes are awesome as well. Give it a try! Millions of Texans can't be wrong! read more

I went yesterday. The service was fantastic, the door was opened for me, and the order took 4 minutes to be delivered to our table. The burgers were very good. read more

The absolute worst service you could imagine. Two drive thru lanes and they have no clue how they work. They'll serve people three cars behind you first, they'll get the order wrong every time, and if you do manage to get your food, it'll be cold. So disappointing - the only Whataburger around, and it's just so poorly run. Amazing because they did so much training this summer and then it's like they forgot everything they learned. read more

My boyfriend picked this up tonight and surprised me with a burger from whataburger! This was my first time trying so while I take in account of it being cold by the time it got to me I did not appreciate the amount of tomatoes on my burger. But it's okay. The burger was good. Decent. I had the jalepeno burger. All the jalepeno were in the middle. I very much enjoyed the jalepeno surprise. I wish I could give 3 1/2 stars bc the food was good just cold and tomatoey. I will try again and review again in the future. read more

3 strikes, your out. Get you act together. The time to get your food is ridiculously slow. The laziness of your counter is terrible. Back to McDs for me. read more

Sloppy and slow.Whom ever is the manager he are she needs to be fired.Lot of people working in the front but you have to wait a while for your order.I was there today it seems like the people that worked there got there food fast and customers had to wait.Ill never go back there. read more

Large burger with good fries. Would go back again! A little pricey but well worth it. To

It really didn't wow me, I was expecting some flavor and a good taste from burger and fries. Something was missing. Any way I'll try again maybe next time it will be better. read more

Today was my last time trying Whataburger. My family and I tried it when it first opened. When we made it home ALL of our burgers were wrong. We gave them the benefit of the doubt, because it had just opened and overwhelmed with customers. A few months later we tried it again; needless to say our food was wrong again. Well, today I decided to try it again. Not only was my burger COMPLETELY WRONG, my fries were overcooked and hard. I could not eat it. If I would have checked my food before I left; I would have asked for a refund. read more

Dry, weak burgers. French Fries were old, dry and tasteless. Onion rings were very greasy - must have doubled the French fry oil and used it on the onion rings. One server was kind and helpful. We ordered medium drinks on the order screen but cups were not marked and we apparently picked up small cups and there were no lids for those cups. It wasn't until we were leaving that the lady behind the counter told me we had been using small cups instead of medium cups. Apparently the medium cups just look like large cups since NOTHING was marked. Poor service will NOT be going back. read more

A complete cluster. Coke was flat, completely messed up the order. Ordered a cheeseburger, no cheese. Manager brought out a wrapped up piece of cheese and asked to see the receipt. Definitely need more training at all levels. What a disaster. read more

This is not the place to go at 9pm!! Super long line and I have no idea how long it will be to get mediocre food. Not worth the hassle.

Decent burger needs a little more flavor. Fries were really good, gives the McDonald vibe. Decent option for something quick a little pricey. read more

Overall the customer service was nice but I ordered the Apple and cranberry salad with extra dressing and eggs. I didn't get any dressing at all nor did I receive eggs which I know I was charged extra for. Usually I check for these things but the initial issue was my chicken sandwich not having cheese which was the only topping I asked for. Overall it seems like the chefs are just doing what they want and the chick fil an ambiance is for show because chick fil a would've gotten my order right. I also didn't receive silverware for my salad. Little mistakes that could've been avoided if the employees were paying attention to the orders. read more

Worst service. Waited in drive thru for 40 minutes. No way too get out of you change your mind. If you are starving, go somewhere else.

This was my first time at a Whataburger. I purchased the patty melt, a single with cheese, a brownie, and a vanilla shake. It was $28. There were only about 6-7 of us in line and the wait was long. My son wouldn't even finish his burger because he said it wasn't any better than one we could make at home. The vanilla shake did not have a good flavor and it looked like parts of the shake were separating. I don't know how to explain it. The fries were decent and tasted like Wendy's fries. The brownie came prepackaged. The food is BASIC. Unfortunately, we won't be eating Whataburger again, ever. McDonald's for us I guess! read more