I have been to Shake Shack twice now, and I've really enjoyed eating here before seeing a movie. Their burgers are really good, and the fries are well-seasoned. The service has also been pleasant both times. On 7/26/26, Jamal was extremely friendly and made sure that I and the other customers were well taken care of while dining in. I really appreciated him going the extra mile and taking the time to tend to the customers. Great customer service can make a big difference, and he definitely made my experience even better. When you visit, you order your food yourself, and once it's finished being prepared, they call out your order number for you to pick it up. The restaurant is also located in a nice shopping area that, in my opinion, isn't too bad to drive through, and parking is relatively easy to navigate. read more

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No one greeted anybody entering the restaurant in the 40 minutes I was there waiting for my to go order. Yes, over 40 minutes for a hamburger and a shake. When I finally got the order, it was given to me with no verbal communication of any kind. No "sorry for the wait" to "thank you." The place was packed with people standing around waiting. If there was a manager on duty, no one saw them...just seemed like a bunch of teenagers working. The burger I received was lukewarm with a smash bun with some unidentified green substance on it. Ridiculous. Avoid this place. Go to the gas station across the street. You'll get better service and better food. And pay half the price. read more

Shake Shack Park Road - Lukewarm burger with mystery green substance on the smashed bun. - Burgers Near Me - Charlotte, North Carolina

After saying I was going to try Shake Shack for years, I finally decided to try them on a Friday night. I used their site to place a take out order. Easy peasy. My order wasn't ready when I walked in, but that gave me time to view the restaurant's interior. Was happy to see that all spaces I viewed were clean. I wasn't the only person who thought to do take out as a few people came to pick up orders, but the staff kept things moving. I ordered a chicken shack, cheese fries, & frozen custard. They're a little pricey for me to go as often as I'd like to. If you're on the fence, try then out. Food was fresh & hot. Was tempted to try the custard once I got to my car. read more

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We ordered online to dine in. I got the smokehouse burger and it was delicious and fresh. It was a little spicy for me but keep in mind I weak lol. One of the employees we encountered wasn't personable but the one who gave us our food was very nice. Two what appeared to be managers walked right by us when it was empty inside and didn't acknowledge us. That's such a simple gesture to at least exchange pleasantries. The fries were fresh and the sodas were spicy if you know what I mean (not literally) they had that fizz!! The restaurant was clean and good level of music playing. read more

I really like places who do a few things and do them well. I get a burger craving a few times a year and decided to stop in after a movie. The place is super clean, with friendly staff, and convenient ordering kiosks. The patio is large and L shaped, with a good amount of tables but not too crowded. Our food came out in about 10 minutes, maybe a little less. The burger was simple, and exactly what I wanted-bacon, cheese, perfectly cooked patty and soft bun. My friend had the same thing wrapped in lettuce and also enjoyed it. I didn't want to be overly full so I skipped the fries and milkshake, but definitely plan to come back for another visit. read more

Shake Shack Park Road - I recommend sitting outside when it's nice. - Burgers Near Me - Charlotte, North Carolina

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Always a good experience when we goto this shake shack. The person handling the togo order was nice and very hospitable. we ate outside and he came a couple times to check up on us for refills or any sauce we needed. The burgers was amazing as always. The smashed burgers was falling out the buns and made was it still juicy! We tried the Korean burger today. Man it was so good and juicy but to call it korean was funny. Didn't really have much korean flavors but overall still a really good burger! read more

We had an amazing experience for lunch! They currently had a 99.5 - extremely clean inside and behind the counter. Our food was delicious, hot and accurate. The service was smooth, efficient and welcoming! Everyone was kind and helpful! Highly recommend! read more

Food was fresh! Definitely coming back. We were satisfied in everything. Arrived at 9:30pm on a Monday, got a burger, cheese fries, Mac and cheese. It was all really good. Food was out quick as well. read more

First time at a shake shack. Was a little unfamiliar with how they do things there and the staff was kind and helpful. Short wait time. Food was fresh and made to order. Overall restaurant was clean inside considering they just got over a rush of people. Great experience overall. read more

Customer service is Amazing. They have kiosk as well to take your order now as well. Food so so fresh and made to order. I took a friend there and they enjoyed their first experience! read more

We were pretty disappointed with our visit. It took over 20 minutes to get our food even though the restaurant was only about 20-30% full, which didn't make much sense. The burgers were just okay but very greasy, and the chicken tenders tasted like basic frozen nuggets you'd get from a grocery store. The biggest letdown was the milkshakes--they were somehow warm, which was honestly surprising in the worst way. Overall, the experience didn't live up to expectations, and unfortunately, we don't plan on coming back. read more

The restaurant is in a parking center so it really just depends on when you go if it'll be busy. We went on Sunday early afternoon and it wasn't busy. We ordered the spicy chicken sandwich and a gf double cheeseburger with spicy cheese fries. The order was around $32 and we did not order drinks. The chicken sandwich was really crispy but not really spicy at all. The gf burger was delicious and juicy. The fries are fried perfectly so every single fry is crispy. The food was good and came out fairly quickly. There was plenty of seating when arrived. We sat outside on the patio area. It can get noisier outside since it's a parking center. read more

Shake Shack Park Road - Gluten free double Cheeseburger - Burgers Near Me - Charlotte, North Carolina

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Great food good service and nice ambiance Delicious burger. Loved the fries. Really enjoyed this burger read more

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If you are looking for a good tasting burger, Shake Shack will not disappoint. My go to order is always the Shack Burger medium-well minus tomato. The burger is always cooked to my liking. The shack sauce is what adds to the overall enjoyment of the burger in my opinion. Their fries are good, they aren't what I would consider great, but always consistent in their texture and crunch. I like their assortment of shakes, especially their seasonal ones and I do enjoy the variety of other beverage choices, and custards. I prefer this location over the Southend one not because it's better in any way or closer to me (it's actually further), but the parking situation is so much easier than Southend. read more

Shake Shack Park Road - Burgers Near Me - Charlotte, North Carolina

If you like Shake Shack you'll like this outlet. We dropped in one night after 7pm before picking someone up at Charlotte Airport. The hamburgers were the usual very good, as were the French fries ... although they could have been fried a bit longer. The cheese fries were especially good. Service was nice because they used a runner to get the food to the tables. Ambiance was missing as it pretty much was just an empty room with tables strewn about. Three doors to enter made it a very cold room too, so bring a jacket to match the weather. Still has good hamburgers. read more

This joint is for real. Last time I went to one was years ago before my daughter was born in NY and let me tell you it was the bomb then and it's still hen bomb now! It's very impressive they remained as good and the quality the taste the vibe were preserved through time and space ( NY to NC) . If you are in search of an authentic juicy REAL beef burger, I promise you, Shake Shack won't disappoint. Fresh and flavorful ingredients, delicious fries. Milkshake was to-die-for. Also the portions are big. Both of us basically ate half of each and then finished the rest at dinner. So honestly very affordable it can get you two meals :) The service is very friendly and quick, the restaurant is clean and sleek and hip and cool all at once. The location of the restaurant is prime I love this area of Charlotte. It can be a meal before or after a movie, it can be after a quick strip mall run, after the bar eat stop.... Convenient parking easy access and there is a fun game up front - with the sand bags.. don't judge me I was born and raised in Brazil I do not know the name of it. But my 5 year old and I had a blast. A delightful Sunday treat! Yum! I 100 recommend. Dodo's stamp of approval lol read more

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My husband had not been to shake shack before, so we decided to try it one night for dinner. The food was good, but everything is a la crate, so the prices can add up quickly. Overall we thought the food was okay, but not somewhere we would be in a rush to go back again. We did splurge and try the milkshakes and they were delicious!! If I went back I would probably go back for just a milkshake. The employees were so nice and friendly and helpful and really made it an enjoyable experience. When we went to pay the employee realized my husband is a veteran and had a manager help her fix the order to give us the veteran discount. This was so nice and we appreciated how she went out of her way to help us. She could have easily not done anything and we wouldn't have know. I wish more places had such great employees! read more

Shake Shack Park Road - Burger Fries Chocolate Churro Shake - Burgers Near Me - Charlotte, North Carolina

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It's your average Shake Shack that's not in New York City aka mediocre. It's not bad, but there are plenty of other places in Charlotte to get a quick good burger. I did try the avocado bacon burger this time, and it is much better than the original. The service was very slow when I went around 7-ish on a weekday. The only reason why I keep coming back to this place is the Abita draft rootbeer. read more

Good Burger and the food came out fast for them To be so busy. Wish we had a shake shack in concord or north Charlotte read more

Shake Shack Park Road - SmokeShack - Burgers Near Me - Charlotte, North Carolina

I loved the white truffle burger! I drove up from sc and it was totally worth it. This location too has a great vintage feel to it. The service was a good speed and food was perfect. Only thing I wish I knew was the white truff fries were only fries with Parm pretty much but all in all good. read more

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Stopped by to grab some lunch with my brother. Both of our first times at a Shake Shack. Cashier (didn't get her name) seemed to have an attitude about me having cash and not being able to use the self order screens. Mind you, they were not busy at all. Another employee needed a favor from the cashier and asked her "Are you about to take an order?" cashier replies "No, I'm not taking no order." As I was standing at the counter waiting to order. Seemed she just didn't want to do her job. I am in the service industry myself and i would never speak to a customer the way she was speaking to me. Food was decent, but overpriced. $21 for a single (very small) burger, side of fries and a shake. nice atmosphere... appeared to be pretty clean and well kept. 3 stars only for the restaurants atmosphere and cleanliness. Personally, I don't foresee myself coming back. Especially with many other food options in the area with better quality service and food. read more

Still a great burger and great service. Recommend dining in over take out to get the freshest hottest food. read more

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If you are looking for the best chicken sandwich in Charlotte this is it (IMO). I love them their herbed mayonnaise just adds the perfect touch to the crispy chicken. It's always juicy and crispy every time I go. I love how every time I go my food is great never had a bad meal in the many times I have went. Their food is a little on the pricey side for fast food but I don't mind treating myself there every once in a while. Give them a try their burgers and fries are also always a delicious choice too. read more

Shake Shack Park Road - Chick'n Shack no pickles - Burgers Near Me - Charlotte, North Carolina

I am not sure why there is not a shake shack on every corner of the globe! Delicious fast food is not served fast , I know make it make sense. I had a veggie burger, and baaaaby, this was by far deliciousness! Crinkle fries! Almost hurt myself, bit my finger! Juicy, how do you make a veggie burger juicy! Hubby had a double bacon Cheeseburger thing going on and he took a bite and as usual says, "this is the best damn fast food burger!" read more

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We made a return visit in hopes that things have improved as far as COVID procedures go. While the dining room is very clean and we didn't have to ask for our table to be cleaned, we observed a couple parties had left and no one came through to sanitize the tables. Maybe I am nitpicking but I feel like these are simple procedures that are just not being done. I understand that it might be harder if the place is extremely busy, but we were there around 6pm and majority of the orders were takeout. Food is good as always. read more

Shake Shack Park Road - Double ShackBurger - Burgers Near Me - Charlotte, North Carolina

Food sucks, drinks poor quality, and expensive. The room temperature was good and place was clean

Burgers are phenomenal! However, we never got our drinks!!!! Their excuse was that the machine was being cleaned. You should clean your machine BEFORE you open for business. Also was very cold inside, and it's 40 degrees outside!! read more

I had two places in Charlotte to go to get a good consistent burger. My preference are hamburger patties that are thinner and crusted from the grill. Tonight, my to go order, had two thick square patties that cool and pink inside. Not good at all. Could not even finish my food. I guess now I downto one place to get a really good burger in Charlotte. And it is not Shake Shack. Had to update this review because the manager took it as a compliment. ??? Definitely not going back after being dismissed like that by the manager. read more

Given how much my son is a Burger Fiend, we finally decided to check out this joint. Basically, it's a slightly more modern version of Steak 'n Shake, though more casual since we have to go thru the line, and pick up a beeper (no table service). Honestly, I wasn't too thrilled with the ambiance inside (though much cuter from the outside)...in that their bright-white lighting was so frickin' harsh! I felt like we all were ready to perform on stage or something! But then, of course, they featured the All-American Sports TV entertainment in this joint...Yawn. Definitely wouldn't say that it's a cozy, feel-good kinda place...at least not for me! Surprisingly, their burger menu wasn't that extensive...but from what I ordered, the SmokeShack, it was pretty good. I liked how soft the buns were and how they wrapped around the meats. Although initially the burgers looked small, they were quite filling...so no complaints on the portion. I also liked the Crinkled Fries. We also ordered the Cheese Fries...and frankly, didn't think much of the cheap cheese. I also had their Root Beer Float...and it was HUGE!! A ton of ice cream inside it, we had to change our plans of going to Jeni's afterwards (too much ice cream in one night??). BTW, my hubby and son had Shakes and they both seemed to like it. Overall, we all had a full, satisfying meal...but we weren't too impressed. We (I, especially?) are fans of the amazing Bang Bang Burgers, and this joint pales in comparison in every way. Still, this place beats pure fast food burgers, so am glad we have this chain in town. If you're in the mood for good/decent burger and shakes, think this place will deliver for most folks. read more

Shake Shack Park Road - Fries & "SmokeShack" - Burgers Near Me - Charlotte, North Carolina

First time here, there was a short wait but not too bad. Food and service was good and restaurant is clean. read more

Shake Shack Park Road - Burgers Near Me - Charlotte, North Carolina

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It was National Burger Day so I decided to try this place again. With the lockdown I was expected a long wait because I didnt thi k about placing my order. There were two lines one to order and one for pickup. Surprising I only waited about 15 mins. Tr here is plenty of parking available in the lot. I ordered the double cheese burger with bacon and fries. The burger hit the spot and it was delicious. I will definitely be back to order a burger and shake. read more

Shake Shack Park Road - Double Cheeseburger with bacon - Burgers Near Me - Charlotte, North Carolina

I kept hearing about this place so we finally tried it while we were in the area. My fiance got a cookies and cream shake and I got their Christmas cookie shake. Each were $5+. Not sure why, the shake was not thick at all so it can't be due to the amount of ice cream. The cheese fries were meh. I didn't like the cheese, it reminded me of a cross between Velveeta and cheddar. The fries remind me of those fries you bake at home in the oven. The burger was ok, not as thick as Smashburger I think and I didn't like how the bun is cold but the sandwich is warm. They did NOT have any other cheese besides American, and I hate American. Personally, I like Steak and Shake better. Not sure what the hype us about. For 2 single sandwiches and 2 shakes $28 is a bit steep for lunch. Edit: I went to Steak and Shake last night. I haven't had a shake in years prior to Shake Shack so I decided to compare. OMG Steak and Shake is the real deal. REAL ice cream and THICK. I don't know what Shake Shack thinks they are selling, but that's not it. read more

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I'm obsessed with this place and go every time I'm in New York, so I was super excited when it finally came to North Carolina. This place is definitely in my top 5 for burger spots. It is a little pricey though. The burger tastes amazing and is perfectly made from the meat to the potato bread buns. The fries are thick crinkled fries which are my personal favorite, so I love them. The cheese for the cheese fries is yummy and thick, and unlike any other cheese sauce I've ever had. It's hard to explain but it's really good. This location is cute and has outdoor seating as well, and it's always nice and clean inside. It's also near other great places like Freedom Park and Amelie's Bakery. Side note: I wouldn't get the chicken bites again because they are just average. But, the Brooklyn pie oh my custard was SO GOOD!!! They make it with fresh pieces of pie from the bakery just across the street from the restaurant, so the flavor and texture is so rich and creamy!! read more

Shake Shack Park Road - Burgers Near Me - Charlotte, North Carolina

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LOVE the Shake Shack. This location has ample parking, friendly service. I always order ahead in the app and use curbside or indoor pick up (which has its own parking spots). Order accuracy and food quality is always spot on. My favorite thing about the Shake Shack is the seasonal featured milkshakes - they sometimes sound strange, but they are always absolutely incredible. As a vegetarian, this is my favorite fast food burger place because it actually has a vegetarian burger option - a delicious mushroom burger that is fried with cheese - and I add pickles and sliced onions. Perfection! read more

I ordered online to pick up at 1:15. Food wasn't ready until 1:30 and they forgot to include the sauce I requested on the side (always check your to-go order!). They did include a coupon for free fries for my next visit because my order wasn't ready on time. While I was waiting for my food to come up, I noticed a lot of chaos in the restaurant. Ketchup and napkins needed refilling at the condiment station. I think this store could use some streamlining to provide better service. That being said, the food was good. I can't say if it's better than Five Guys because it's been a long time since I've been there. I ordered a single shack burger and a chick'n shack sandwich with sauce on the side. I probably won't go out of my way to eat here but if friends wanted to come here, I wouldn't say "hell no." read more

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Shake Shack is in Charlotte... I guess that means we are a large city now? It's great to see popular chains "break ground" in the QC because that means we have a large enough, and desirable enough market to be in. I've had Shake Shack a couple times with my trips to Chicago so I already knew what to expect. Unfortunately the Shake Shack in Chicago that I frequented wasn't the best, so I was cautiously optimistic about this location in Charlotte. Being in Park Rd Shopping Center, it's a great location right off the bat. I believe the Monkey Joes that used to occupy this space was demo'ed and a new, stand-alone building was built just for the Shack. The parking lot/ traffic flow leaves a lot to be desired as there is a one-way road that loops back around the building, but it was definitely inconvenient that someone had blocked the drive to run in and get an online order or pick-up. Either way, just be careful maneuvering around the parking lot. I'll just chalk it up to it being "new" but I'll also mostly blame just people in general. So I ended up parking in the "back side" of the building so I walked through the dining room to get to the registers. The staff was super friendly and I knew the drill. I still don't know if having the menu to where it is visible from the line is a great idea or a drawback cause there is no reference once you approach the register so there's a lot of swiveling heads. Placed my order for a chicken shack, cheese fries, and a milkshake and was given a buzzer. Everything is made-to-order but it's pretty quick. The sandwich was solid and the crinkle cut fries were nice and crisp, the cheese on them were a bonus. The black and white milkshake was delicious, but I had this feeling I had to workout the next two days to undo my intake from this meal. Overall it was a solid experience. It was a weeknight and there was a steady flow of people. I can't imagine that the line is like on the weekends... oh, but I have definitely driven by and seen the line, literally out the door. read more

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Hardcore In-N-Out fan here, but trying my best to leave my prejudice out of this review lol This is my 3rd or 4th time eating at Shake Shack and honestly, it was fantastic! The Double Shack Burger DID NOT disappoint and I'll go so far to say that this would be my #1 (east coast) fast food burger choice. Now I'm a huuuuge fan of a crispy bun and the bottom bun of this bad boy was just a little soggy for my taste. However, the sog was the result of really incredibly delicious burger juices, so not too mad about it :-) As many have stated before, the crinkle fries aren't much to write home about as far as ingenuity, but mine have always come out hot, fresh, and crisp at this location at least. read more

Shake Shack Park Road - Double Shack Burger and Fries - Burgers Near Me - Charlotte, North Carolina

We finally got to try this place after our closing on our old home. I felt like I deserved/needed a and . Everything was cooked perfect and tasted delicious. I love the environment and the cute patio out back. Shake shack is more expensive than a regular fast food place but the food is better! read more

Shake Shack Park Road - Cheeseburger - Burgers Near Me - Charlotte, North Carolina

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It's a Shake Shack! We pretty much all know what to expect with this franchise by now: the portions should be bigger and the prices should be lower, but the food is delicious in the end. The Smoke Shack and the chicken sandwich are my favorites. I'm not really a fan of their fries; they taste like average frozen crinkle cut fries to me. This location in particular isn't any better or worse than other locations I've been to. read more

Excellent shakes! I wanted to try their milkshakes and the cookies and cream milkshake was delicious. It is pricey at $5.50 but definitely creamy ice cream. I tried their chicken nuggets which were very savory and yummy. The chicken tasted fresh and homemade. I liked the milkshake the best. I used the online ordering website and asked for curbside. It was my first time doing curbside. (They suggested using the app for curbside pickup.) Great service! Parking is difficult in the tiny lot but they have curbside reservations for four spaces and you can park in the shopping center and walk too. read more